recently purchased a 2015 Cadillac Escalade from Covert. Very nice guys and the price was pretty good (which is reflected in my review). Just disappointed in the Customer Service side of things. After about an hour of owning the vehicle on my drive home, I noticed a piece of trim flapping in the wind. I reached out to my Sales Rep and sent a picture. The next morning, I found a piece of trim on the passenger side door handle that literally falls out if its bumped too hard, so again I sent a picture and a message. Later that same day, I noticed the trim around the speakers on the back side of the passenger seat was not attached and coming away from the speaker frame so I sent another picture and a message. This morning I was told, "I sent you a videos of the interior and exterior and we did a walk around prior to you signing any documents." Are these items a huge deal, no they aren't but Its just very disappointing that I have owned the vehicle for just over 4 days and have three items that I will have to pay to have fixed already. If I had owned the vehicle for a month and some items were noticed, that would have been one thing but less than a week, come on guys. I feel this could have been handled differently and therefore I will not be returning to Covert for any future vehicle purchases. 12/15/2020 - Just an update as to where we stand today. I have not received any parts that were supposed to be ordered. Unfortunately for me, I continue to find parts falling off, sensors showing warnings, cleaning items that should have been taken care of by the "detail team" before I picked the vehicle up. I clearly asked when I inquired about the vehicle saying, "please send me pictures of any dings dents or scratches...any imperfections no matter how small so I know what I am dealing with." I was told in return, " Mr Ryan I am not finding anything at all." When a Customer asks for you to be up front, just be up front. I shouldn't have to leave a review to get these items resolved, I should not have to leave a follow up review. As soon as I made you aware of the issues, I should have been told to go to the nearest Cadillac Dealership to get them addressed. YOUR team should have found the pieces of trim falling off, YOUR team should have detailed the vehicle before it was presented to me... YOUR Dealership as one solid team with all of the parts working together to provide the best customer service possible. I give this as a warning to potential customers, just go somewhere else. Update - 1/9/2021 - After receiving the parts, I was told there would be an appointment made for me to go in and get the trim pieces fixed. I received the parts the day before Christmas and since then, nothing. Over the past week and a half I have reached out twice with no response. The response to my review from the dealership's owner is not accurate. Why doesn't someone at Covert just come forward and say, "What the hell are we doing here, let's just get this taken care of". Until this is resolved, I will continue to post updates. We are approaching 2 months now and the only reason things have made it this far is because I have to keep asking. My guess is they hope I will just go and pay for these items to be fixed on my own (even though I was told they would take care of it) and it will be over. If I don't continue follow up, this will not get resolved. At this point, if I could leave less than a 1 star review I would. How difficult is it to just line up the appointment and solve the issue? Again a warning to potential customers, just go elsewhere. You'll get the same runaround as me if there are problems. This place is the exact reason why car dealerships have a bad image. read more

Some of us do not have a choice in a warranty service for our Cadillac so you'll have to go to this location. My advice, get everything that is said in writing. Listed below is what happened to me. My first visit for this problem: I brought my vehicle in to get a servicing on my corroded headlight and to fix my alignment. The headlight was covered under warranty, so I only had to pay a $100 deductible for a replacement headlight assembly. I was then talked into paying for new tires by my Covert Cadillac service rep and he gave me a total price of $820 including the deductible. When I went to pick up my vehicle and pay for my service, I was given a total of about $860. I of course relayed the information that I was told in writing that I only had to pay $820 and then they covered the balance at the customer service desk. I was then called by my rep to see if I can pay the difference because if not, he'll have to cover it. I of course wasn't going to pay since he told me in writing that it was going to cost $820 with everything included. I didn't hear anything else from him. My second visit for the headlight: I realized a couple of days later that my blinker was out on the headlight assembly they replaced. I brought it back in for servicing and was told that since I brought it back in that it was going to be labeled as top priority and should only take a day or two. Four days later, it took me texting my service rep for a status to "expedite" my servicing. It was ready roughly 3 or 4 days later. I was unsatisfied about the wait but I was given a loaner and didn't have to pay anything extra so I accepted it and moved on. My third visit for the headlight: A day after getting my vehicle back, I noticed that my daytime running light no longer worked. Completely dreading the fact that I had to bring it in for a third time, I called my service rep and he got me set up with another loaner and got my appointment booked. I was told the same thing about expediting my servicing. This time, I waited to see how long it took before they contacted me. I put it in the shop on Tuesday the 2nd and just now received a phone call (Jan 8th) about my vehicle. My service rep tried to get my approval for one of their managers to take my vehicle home with them because they can't find anything wrong with my "headlight". He said that it would only be one night and that it won't be covered under Covert Cadillac's insurance, and that it would be covered under mine. I told him that I do not approve for a stranger to take my vehicle for the night under my insurance. Seriously, who would approve that!? I had to then repeat to him for the second time that it was for my daytime running light and not the headlight. So this entire time, nothing has been done on my vehicle. Now that the confusion was cleared up and he now understands the issue I hung up the phone. He called me back to tell me that since it is a separate occurrence, he will have to charge me another deductible of $100! He tried to make it seem like he was doing me a favor by lowering it to $50 and that he'll cover the rest. I said no, please talk to your servicing manager because it should've been checked out when I brought it in the first time. He called back and said the best he can do is $28. At this point, I just want my vehicle back so I agreed to the $28. Long story short, I feel like I'm being nickel and dimed by this location because of an oversight by their team. As well as being told priority completion times that they couldn't follow through with. I hope that this reaches their team and something is done to compensate me for my bad experience. read more

More Than a Dealership--Covert Cadillac Became Family Since 2016, my wife Nicole, my daughter, and I have been part of the Covert Cadillac family. Over the years, we have experienced many seasons of life, some good and some very difficult. Recently, we found ourselves in a situation where I honestly believed there was no possible way we would be able to purchase another vehicle. We had faced challenges with credit, finances, and vehicle issues connected to my wife Nicole's Escalade. Because of the repair situation and the financial strain that followed, we had fallen behind and felt like trading in my vehicle was simply impossible. On top of that, my medical condition made it physically hard to get in and out of my Cadillac CT6. I knew we needed help, but I did not know if there was any way forward. Then Covert Cadillac stepped in. Mr. Jerry Duran, the finance manager; Travis, the sales manager; and our salesperson Hailey did something that felt like a miracle for our family. They did not treat us like a number. They did not treat us like just another sale. They listened. They cared. They looked at our situation with compassion and did everything they could to help us. Because of their hard work, kindness, and determination, I was able to purchase a 2026 Cadillac XT5. That may sound like just a vehicle to some, but to my family and me, it was so much more. It was relief. It was dignity. It was comfort. It was the ability to get in and out of a vehicle safely and with less struggle. It was a blessing that came at a time when we truly needed one. What touched us most was the way we were treated. Mr. Duran sat with Nicole and me in his office, and it did not feel like a pressure-filled signing. It felt personal. We talked about life, family, challenges, and blessings. It felt like we were sitting with someone who truly cared about us as people. He even helped provide additional warranty protection on the new vehicle, giving us peace of mind moving forward. That kind of service cannot be trained from a manual. It comes from the heart. The team at Covert Cadillac should be praised, honored, and recognized for going above and beyond for our family. Mr. Jerry Duran, Travis, and Hailey represented Covert Cadillac with professionalism, compassion, integrity, and excellence. There is a famous quote that says: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." That is precisely how we feel about Covert Cadillac. We will never forget how they made us feel. They made us feel seen. They made us feel valued. They made us feel respected. They made us feel like family. To anyone looking for a high-quality vehicle and a dealership that truly cares, I strongly encourage you to give Covert Cadillac the opportunity to serve you. Let them show you what it means to become part of the Covert family. For the rest of our lives, our family will continue to bring our business to Covert Cadillac. They have earned not only our trust but also our gratitude. From the bottom of our hearts, thank you, Mr. Jerry Duran, Travis, Hailey, and the entire Covert Cadillac team. You blessed our family in a way we will never forget. Respectfully and gratefully, Ray and Nicole Garza read more

I bought my Cadillac Escalade EXT at Covert new in 2007 and have always had it serviced there. In 2011, with about 31,000 miles, my right front exterior door handle came loose and had to replaced... the vehicle was out of warranty so that was a couple hundred bucks. In 2012, I had the same problem with the left rear handle which was replaced for $266. Then, in 2013 another handle, this time the right rear, came loose... So back to the dealer. I complained to my Covert service adviser that I've never had to replace a door handle on any vehicle I've owned, luxury or otherwise, until I bought my Escalade and suggested that there might be a design failure with the weight of the door versus the chrome plastic handles. He listened with empathy but there was no offer to check it out or perform the work as a warranty item. I then brought it to the attention of Cadillac Customer Service who essentially gave me "lip service" and suggested I have a nice day! Now it's 2014, and a few weeks ago my last door handle came loose! My Escalade has only 41,000 miles and now I've had to replace ALL FOUR of my exterior door handles! I've spent about eleven hundred dollars in total and a lot of time dealing with this problem and neither Cadillac nor Covert seem to care. Nathan, my Covert service adviser, is a good guy, attentive to my needs in all other respects, and informative -- but I really shouldn't have had this problem to begin with -- I guess I'm just disappointed as to how the dealer and the car maker have responded. It's definitely tainted my view on buying another Cadillac!! read more

Regarding Covert GMC Austin-My service guy, Mark, is always amazing. He's kind and very helpful. My complaint is with the mechanics. I took my car in for a rattle underneath the car. No other problems. They called and said my AC hose and power steering hose were destroyed and leaking power steering fluid and antifreeze. I park in the garage and have never seen any type of fluid on the ground to indicate a leak. It was going to cost $2200 to fix it. They told me my AC would last a few more months and told my husband a few more days. Then all of a sudden, my AC stopped cooling a few days later. This seamed a a little too convienent and pretty fishy since I had NO AC problems prior to taking my car in. I decided to take my car to my neighbor who is a mechanic, for a second opinion since it was going to cost so much. He found that neither of the hoses were leaking. They were dented some but not leaking. He put dye in the AC to double check and there was NO indication of a leak. No leak in the power steering either. The rattling was because the plastic clamp holding the hoses in place was broken. Easy fix. From an expert mechanic opinion, my AC was drained to make it seem like I needed to fix my AC hose. To make me bring it back in. They blatantly lied and deceived me. They wanted to charge me $2200 for a nonexistent problem! Beware and get a second opinion before planning to have work done by these mechanics. You may not have an issue as major as they are making it seem and could save you thousands of dollars! read more

I recently purchased a Chevy Camaro that was posted online. I thought the process was going to be long and stressful but our salesman, Sergio Kindle, made the process quick and easy. With his help were able to gather all the needed information, discuss any issues concerns regarding the car before getting to the dealership. He was knowledgeable of the car buying process and patient when it came down to making the final decision. When we got to the car lot he was just as helpful and wasn't selling us a sales pitch. We test drove the car and discussed final financing options. He gave us all of our options so we felt like we were getting the best deal and drove of in a Chevy Camaro that same day. Also, it's my second time purchasing a vehicle so I was very surprised that Sergio was able to get us done with all of the paperwork, etc. in no more than 2 hours. The salesman continues to be helpful and contacts us to make sure we are happy with our purchase. We feel like we got a good deal and the staff provides good customer service. I recommend Covert Cadillac if you are looking for a positive experience and good customer service when purchasing a car. Ask for Sergio Kindle. read more

The service department @ Cover is solid and helpful. I do Not have an issue with the service department... I am Just EXTREMELY disappointed that a 3 yr old GMC truck with only 109,000 miles Had a transmission fail.. I never TOWED anything on top of it .. seems like Really poor Quality to me.. Will consider a Different make when I go to purchase a new Truck at some point.. I have put over 200,000 miles on every car I have owned over the last 30 years and Never had a transmission go out.. I made complaints about a humming noise, banging in the transfer case shifting, & Transmission lag a few times over the years I have owned the Truck.. In My opinion, something was up with that transmission the Entire time.. Can't prove it, but I drive for a living and Know Cars pretty well, something was up with that transmission from the get go and looking online, it seems as if others ,with higher miles, are having some issues too. Not super happy... I think GM needs to Assist in some way.... $4900 for transmission in a 2014 relatively new truck is ridiculous.. #GM #GMC read more

Recently I have had a chance to lease my Cadillac SRX from Covert Cadillac. I have had a very pleasant experience about how they treat their customers. When I entered the New Cadillac division I was introduced to a Sales Person named David Parker. Well Mr. David has very good understanding about vehicles he is dealing with. Therefore he was able to locate the best possible options based on our needs. He also was very patience with us while we were taking multiple test rides. He understands and value your opinion and do not try to push his decision on you and that is a huge plus for me as a customer. The entire process went very smooth and we were treated with respect which I rarely seen at other dealership. Everyone at covert was very thorough in explaining things right from Vehicle option till financing. They also have handled trade in of my vehicle in a very good manner. I will surely recommend this dealership for anyone who wish to explore the Cadillac in Austin Area.. Good Luck to you Guys and keep doing what you do the best!!! read more

When we moved back to Austin after being gone for over 40 years, we owned a 2002 CTS and had a recall notice. We now live in Buda, so the drive across town adds to the time spent on getting my car the attention necessary. Service department took me right in, and we were fixed and rolling in a couple of hours with NO appointment. Recently, we decided to trade the CTS and moved to an SRX loaded with extras. My wife was SO impressed with the guidance feature on the rear view camera. That plus the blind spot warning displayed in the outside rearview mirrors sold her right away. We recently had a recall notice, so in we went to service and asked for routine maintance including oil change. There was no charge for any of the above, and they did do a very nice job washing my car. Adam Deleon is my Service Writer, and I encourage everyone to start with Adam to get to the root of anyone's problems in the service dept. We left as happy campers, especially with the nice wash job. read more

I've had multiple good experiences with the sales and service teams here. They really strive to go above and beyond for the customer. Edward helped me purchase 2 preowned certified vehicles here and both have been great so far. He was helpful and low pressure, not sharky or misleading at all, especially for a female customer coming in alone. I had to negotiate a bit but they accommodated the price and car that I wanted. I recently traded in my last car and bought a 2014 CTS. While test driving it, Edward thought it had a back up camera but after signing the papers and driving it home I realized it did not. He apologized and offered to install one in at cost which I opted not to do, or they offered to reverse the deal since it wasn't too late to bring it back. I kept the car and might install a camera down the line, but they handled it well and tried to address the issue and provide some options. I'd definitely recommend anyone visit them who's in market for a car. read more

Not sure why but this review created on June 6, 2015 was not appearing under Covert Cadillac, so I am reposting. As you can tell I don't write a lot of reviews. I am very happy with my car buying experience at Covert Cadillac. I immediately felt welcomed and the sales staff listened to what I wanted and then put together a nice package that exceeded all of my expectations. The car, an ATS coupe, was exactly what I wanted, and at a price that was reasonable and what I wanted to pay. The entire dealership, every department, made me feel welcome, that I was valued as a customer, and that they were going to do all they could to help me. There are a lot of options in this automotive segment but Covert Cadillac won the business hands down. Jason Bruce was awesome to work with. Oh and I absolutely love the car. You really should take a look at and test drive the Cadillac ATS Coupe. read more

only complaint i have is the pricing of the extended warranty was never disclosed even after i asked for it. i'll recommend that anyone in the further make sure you get the price of the extended warranty before you complete the deal on the car your interested (assuming your getting an extended warranty). the salesman told me the warranty would be a minimum of 1500 and max of 2000. however, after getting to the finance group/guy the price was completely different. it's small thing to some people, but to me if i'm asking you the price of something it means i want to know it....even if your giving me a deal/discount on it....i'd still like to know what the original price is. again, it's a small matter....but if your a person that pays close attention to the numbers, makes sure your aware of this tactic. all in all, great sales group, awesome cars, WONDERFUL service department! read more

After several failed attempts with other dealerships on finding the exact car, at a great price, we found Covert Cadillac in Austin. We had 2 other dealerships sell the car right out from under us even after sending the info to our bank for a draft. Cory Rutherford was extremely helpful over the phone and then in person after our 3 hour drive. The car I originally found on the website wasn't exactly as I envisioned so Cory and Clay Collins worked hard to get me into another car. The level of customer service provided by Cory, Clay and other team members far exceeds any other dealership I have encountered (I trade cars every 2-3 years) so it takes a lot to wow me :) We are beyond pleased at how hard everyone worked to make our transaction as smooth as possible even with the hiccups along the way, and we will definitely make the drive for any future car purchases as well. read more

This is our 2nd purchase from Covert, the service from our last visit was such a great experience that we call Bill Prezioso the same salesman a few days in advance to let him know we would be in the area on Saturday and were looking to trade up. The visit was went great and once we decided on the vehicle Bill transferred us to Jerry Duran the Finance mgr who also happen to be the same person from the previous purchase that delivered exceptional customer service last time and exceeded my expectation on this new purchase. The sales manager Eric Long always makes time to come by and answer any questions or concerns during and after the closing of the sale. The owner is very fortunate to have such a great and efficient staff on board. Sylvia and I have and will continue to recommend Covert Cadillac as such a great place to shop. read more