We had been in the area and had a not so great (very pushy salesmen) experience at Toyota dealership. We found a car that was more up our alley and decided to pop over before they closed just to see it. The car ended up being amazing! We had let Joe know we didn't think we were going to buy that day because we are still processing our insurance claim. He never pushed, gave us Information and we let him know we want it so if we return Monday we may be able to purchase with the down payment planned. They really worked with us and I loved the car and was so worried we would loose a low mile rav4 and they were able to help us with a solution for us to buy same day. They stayed late to help close the deal, and were understanding and didn't push for anything. We left with a car and can't recommend Joe and Jesse enough! We also had someone in finance who was very kind and helpful but blanking on his name. read more

The worst dealership experience ever. It took them a month to perform a two or three day job and I was not compensated for my inconvenience. I was constantly lied to about the problem, the progress, and the cost of the repairs. I would never step foot in that dealership again. read more

I attempted to lease a car from this dealership about 7 months ago and ended up having to return it. The dealership could not figure out how to put together a proper lease contract. I was asked to resign it 3 times as each time GM Financial would reject it yet they performed a hard credit pull each time. I spent a lot of time on the phone with GM Financial in an attempt to help straighten it out but the dealer's financial department were still unable to figure out how to file the contract. The dealer charged me for the 3 months I had the car plus .25c/mile. To put a cherry on top, it took 3 months and a lot of back and forth to get the remainder of my deposit back from them. If you are thinking of leasing, I would suggest you try another dealer. read more

Traded and bought a car. Told them no add on's. Came home read purchase order and went back in less than 24 hours. I read with my reading glasses at home and saw they added extras. Vince said no problem would remove as I was going to return the car. Called several times and he never returned call. Went there again,he said sorry he forgot to. Been another month and called again no return call. They are taken advantage of a disabled veteran. Sad at 70 I learned a new lesson. Don't deal with Vince. read more

The salesman George was excellent to work with. He has been with this dealership for 13 years!! Extremely helpful and knows his stuff. George is your guy! Ask for him. He'll take care of you! read more

AutoNation Chevrolet West Austin - Car Dealers Near Me - Austin, Texas

Service manager Joe is a POS. Gives horrible service and then instead of making things right and giving decent service, will call you and cancel your appointment. Absolutely shameful business. read more

If I could give 0 stars I would. Poor communication. Bought the car in November with extra warranty and full coverage on the vehicle so that if anything happened, repairs could be made. Took the car to get an oil change and while getting an oil change, the technician said they saw a leak from the rear disc. Took the car to get diagnosed on a Friday, said it would take 3-4 days. Then, Wednesday of the next week comes around and had no communication about the car or when the car would be done, so I called to check for an update. Asked The service person I talked with didn't have an update about when the car would be done. I asked for a loaner car (covered and should be available with the extra I paid for when I bought the car) said the loaner vehicle wouldn't be available until after my car was done being diagnosed. Which when asked when it would be diagnosed, He still didn't have an answer. I reach out again on Thursday still no answer as to when the car will be diagnosed. I finally gave up and went to retrieve my car because this is a waste of time, money and gas. I paid for something that now feels like a scam. Additionally, when I bought the car, it was never mentioned to me that it only had one Key. However, when I went to pick it up, there was only one key. I asked how can I get a second key. They said we can schedule you. I tried for months and then they stopped responding. When we went to get the car diagnosed I asked if we could finally get the second key since it's been 4 months since I've been trying to get one. They said absolutely we can. Even had confirmation from the service person I talked to on Wednesday that it would be done the next day. The car was there for almost a week they didn't get anything that not only I paid for with my warranty but what they said they would do. read more

I bought a pre-owned Ford from AutoNation Chevrolet West Austin, and even when challenges arose, the team resolved everything efficiently and kept me informed at every step. Dan Lewis and Joe Reda deserve special thanks -they're true professionals who elevate AutoNation's reputation by what they do, not just what they say. I appreciated the individual approach and the fact that attention came even at the leadership level, though I'm a relatively small customer. Thanks to this experience, it's clear that this is where I'll be coming from now on-for both buying and servicing. Five stars. read more

See all

Patrick helped my wife and I get out of a bad situation and into a fantastic car. He was by far the most helpful salesman I've ever had (and I've bought a lot of cars). After my past two experiences at Autonation I didn't plan on coming back, but Patrick was attentive and understanding to our situation and helped us out in ways I can't express. He got us out of a bad lease, and into a gorgeous EV Blazer that greatly helped the situation we needed to get out of. I'm not an EV guy, but this was the perfect situation for what we needed. Here we are a week later, and he's still returning calls, true to his word, and continuing to help us out. Even got my truck in to the right guys for an oil change quickly. By FAR the best car salesman I've ever come across, and renued my continual relationship with Autonation. Give this guy a raise. read more

AutoNation Chevrolet West Austin - Car Dealers Near Me - Austin, Texas

See all

Ok, I've always been semi-happy with my cars. Never have I been more comfortable/safe/happy and in control then in this 2023 Chevy Blazer! Jeff, Jonathan, George and their team helped me and my family get into it. When I mentioned I had outside financing from RBFCU, they had a little pushback (all salespeople do) but eventually accepted our "cash purchase". The Blazer was offered as a CPO (Certified Pre-Owned) but hadn't been fully certified yet. We were offered a loaner, and it only took two days. After reading all the reviews about the service department, I will definitely be making appointments for all my service needs. We CANNOT be without our vehicles! Seriously though, if you're looking for a great deal on a used car, check them out. They regularly have vehicles priced BELOW JD POWER VALUES, and if you secure financing before showing up, you have all the power! read more

See all

I had a good experience communicating, testing driving, and working with salesman Steven Deckert, he was knowledgeable about used SUVs in the lot and not pushy, I highly recommend him. read more

I wish I could leave 0 stars, not to sure how the sales side of this establishment is but I took my car to be worked on & it's taken several weeks then I finally come to get my car and place is closed 3 hours before the time that's stated I will never do business with this place again read more

After a terrible experience at Covert Chevrolet in Bastrop, avoid like the plague! AutoNation did not disappoint. Service representative (Nelson) was courteous, and proffesional. Service was great, on time and addressed what I asked for. I'll be back. read more

Do not recommend!! They only care about the sale and once you sign they do not care about the customer and the leadership is unresponsive when valid issues are present. Last Wednesday we went to Autonation Chevrolet to look at a 24 Camaro convertible and trade our Corvette on it. We negotiated the deal with the salesman, left a deposit with the expectation that all the paperwork would be done along with the vehicle being cleaned up for a sign and drive on Thursday afternoon. I stopped by the dealer late Thursday morning to sign my portion of the paperwork. I met with the salesman to sign and verified all of the paperwork would be done and requested they do a good job cleaning up the car as it was a recent trade in and hadn't been detailed. The salesman indicated the paperwork would be ready and he would ensure the vehicle was cleaned up properly. We received a text indicating the vehicle was ready to pick up and set up a 3pm appointment to pick it up. Upon arriving at the dealership we found out NONE of the deal had been done. The finance manager had NO idea about it including that we had put a deposit down. He had to start calling banks etc. please keep in mind a loan app was completed on Wednesday afternoon! After over an hour of waiting for them to complete the deal we took delivery of the Camaro. Since late afternoon and traffic being bad the car was not looked over at that point. Once home we found grease still on the front bumper from the oil change, the interior had dust on the dash, seats not cleaned, adhesive from the window stickers on both side windows. I texted the salesman on Friday morning indicating how unhappy we were that the paperwork was not done but even more with the condition of the vehicle. He indicated he would get with the sales manager after he was done with the sale he was working. Never heard back so I emailed the sales manager John Amador with our concerns and requested a call back. NO response!!! After waiting for a couple of days I got the GM's info and forwarded the email to the sales manager to the GM Dan Lewis. Waited two days to give them a chance to make this right with NO response. I hope others read this survey and understand that the dealer ONLY wants to sell you a car and once you sign they will become unresponsive to legitimate issues. Pics don't do justice to how bad the car looked upon delivery. read more

See all

Traded in our Toyota for a Corvette here and it took them almost 2 months to pay it off causing Toyota to report it late and hurting our credit. They told us we didn't need to worry about making a payment since it takes a week to process everything and overnight the pay off. 2 months later still no pay off and hurt our credit. Never coming here again. Horrible communication and never received a call back from their finance department after several calls. read more

AutoNation Chevrolet West Austin View all AutoNation Chevrolet West Austin 4.2 (3.7K) Chevrolet dealer in Austin, TexasClosed Overview Vehicles Services Reviews Photos By owner About Reviews from the web AutoNation 4.5/5 6,319 reviews Kelley Blue Book 4.3/5 3,709 reviews Facebook 3.7/5 239 votes Google review summary Reviews All voicemail31 coolant15 responsive10 spare10 +6 Sort by Most relevant Newest Highest Lowest Sankar Degala Local Guide·15 reviews·4 photos Disappointment and Frustration Buying a Colorado Z71 from AutoNation Chevrolet West Austin . ... More Photo 1 in review by Sankar Degala Bill Deggs 7 reviews·5 photos a month ago As someone who has bought about 20 cars in their lifetime, I've had a lot of good and bad experiences. So when I say this was the absolute best car by experience, this was the absolute best experience. My salesman's name was Shawn and the ... More Photo 1 in review by Bill Deggs Photo 2 in review by Bill Deggs Photo 3 in review by Bill Deggs AutoNation Chevrolet West Austin (Owner) a month ago Bill, thank you so much for your positive comments about AutoNation Chevrolet West Austin! We sincerely value your business and look forward to your next visit! Jacob Tejeda 1 review·4 photos 2 months ago I made the trip from San Antonio to purchase a 2018 Silverado LTZ Z71 with Patrick & I couldn't be more pleased with this experience. Patrick was great at communicating, sending pictures, & overall creating a smooth hassle free experience. I highly recommend dealing with Patrick & I'll definitely do business with him in the future. Photo 1 in review by Jacob Tejeda Photo 2 in review by Jacob Tejeda Photo 3 in review by Jacob Tejeda Photo 4 in review by Jacob Tejeda AutoNation Chevrolet West Austin (Owner) 2 months ago Jacob, we're happy you found our staff to be so supportive during your experience here at AutoNation Chevrolet West Austin. Thanks for the recommendation, and have an amazing day! Nasiim Sabur-Cunningham 4 reviews·2 photos Edited 2 months ago Update: After a couple weeks of owning the vehicle, I noticed several areas that should have been discovered in the "125- point inspection" and was not even though, I ... More Photo 1 in review by Nasiim Sabur-Cunningham Photo 2 in review by Nasiim Sabur-Cunningham 1 AutoNation Chevrolet West Austin (Owner) Edited 2 months ago Nasiim, we apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon. Sankar Degala Local Guide·15 reviews·4 photos 5 minutes ago New Disappointment and Frustration Buying a Colorado Z71 from AutoNation Chevrolet West Austin . Please read the complete review and make your choice. We bought a Chevrolet Colorado Z71 from AutoNation Chevrolet West Austin at the end of April 2025, and honestly, the experience turned out to be one of the most frustrating we've ever gone through. The truck is for my friend, and I was with him from day one--helping him look, book, and go through the whole process. Everything went smoothly at first. The salesperson (Sergio) and sales manager (Alfredo) were polite and responsive before the payment. The vehicle had to be brought in from another location, and up until we paid the full amount and signed everything, the communication was good. But the moment the payment was done and the paperwork was signed, the entire experience went downhill. First off, we were promised by the finance team that our custom plates would be registered with the truck. That was one of the conditions we confirmed before signing.even they took the pics of our custom number plates .But after the purchase, we were handed random plates and told it was a "one in a million" mistake. Even worse, they said we had to go to the DMV ourselves to get it sorted. That was completely against what was agreed on during the sale. On top of that, there was a small scratch on the hood, which they said would take just an hour to fix. They promised to schedule an appointment right after the sale. But:It took a whole month just to get the appointment Then, once we dropped off the truck, they kept it for another month During this time, my friend had to drive a basic sedan as a loaner, even though we had just bought a truck And to make things worse, the vehicle was delivered without washer fluid. Not a huge deal in itself, but it just shows they didn't even bother doing a basic pre-delivery check. We had to remind them to fill it. The communication was terrible throughout. No one called us back. Every time we tried to get updates, we were either ignored or passed around. Even when we asked them to transfer the call to the right team, they never did. It felt like once the deal was done, we no longer mattered. read more

You purchase a truck from them and they ask you to give them a good review. You pay over 70k for your truck and they don't even send you a front plate holder. That's absurd. Then when you ask them for one, my salesman Kory becomes a smart ass with you. After they get their money they have 0 customer service. Go elsewhere After several back and forth texts Kory checked in the back to see if they had one and he says he will ship it to me. He also let me know it's 50$ read more

Do your homework before you go here. Very dishonest and deceitful business practices. Luckily my wife and I monitor our credit and always get pre approvals from our credit unions and bank before we make a car purchase. She knew her credit score and that her interest rate should be 5.5 or close to it. I looked at a used Jeep, told my wife to go check it out and see if she wanted to buy the next day. Long story short, after the test drive, then they ran numbers and the first and supposedly best rate she could get was 8%. I told her to push back and tell them That doesn't seem right. Then they came back at 6.5% almost instantly. she told them that felt high and that she would think about at and then all of a sudden the manager called and "worked her a favor" and got it to 5.5%. At this point she had to leave and pick up our kids and had a really bad taste in her mouth from the experience. I don't blame her. To be clear what I am upset about is they obviously went with a lender that gave them a kick back vs going with the best rate for the buyer. Very shady in my opinion. And that's probably at the direction of mgt. Do your homework folks. Dealers do not care if they cost you hundreds or thousands over the life of a loan. And don't let them contort the monthly payment by doing longer terms. This dealer tried to manipulate my wife and it didn't work. Shame on you all. We will never visit this dealer again. Stay away! read more

Don't go here I got my first experience when I was about 18 trying to buy a truck. They ran my credit over and over cause I didn't wanna get the worst truck on the lot, that they told me buy this one rn and when I pay it for 6 months I can come upgrade. Which is criminal. I should've took action but I was 18. Don't go here. Period. I went in saw someone pissed off about their current situation with them too. So this place is a no. Covert food up the street a little bit will get you right. If I could I would give it 0 stars. read more

Terrible used car sales people finance you for programs you don't even know you paid for cars they have are all broke down. Have check engines that are cleared. Do not come to this place cause they will scam you. They are a scam artists read more

I went to Chevy AutoNation to have my car serviced & had the pleasure of working with Bruno when I arrived. Bruno had outstanding customer service and was genuinely helpful. He kept me updated throughout the process, explained everything in detail, and ensured my car was well taken care of. I truly appreciate his patience to making the experience smooth. I will be coming back for future services. read more

So, several years ago, I bought a brand new Chevy truck at AutoNation West Austin. Fast forward to now, and here we are with a "potential" problem, that GM owns, and that AutoNation should take care of, but fell on their face. I recently came across a TSB for the transmission on these trucks that has a part that should be replaced if there are issues with shifting on the vehicle. (Automatic transmission.) So, I scheduled an appointment, and it was a week in advance since they were busy. On the day of the appointment, I show up, and here's what went wrong... 1) You didn't know to expect me. Really, according to the email that I received from you, you SHOULD have known.... However Mr. Service Advisor, you looked up my appointment AFTER I arrived. What is that about? Why is that acceptable? 2) I made that appointment a week in advance and told the person on the phone I was having transmission issues. That means, either: A) The person that answered the phone should have known what YOU told me when I arrived for the appointment, which was it would be 3 to 4 weeks to get it looked at because you only have 1 transmission tech, B) Or it means that YOU, the service writer, who got notified, then sent me the email, and presumably read the appointment notes about the transmission issue, should have emailed/called/texted me to discuss it what might be coming my way in terms of a delay.... 3) Because YOU did none of that, you caused me to take the morning off work to bring the truck in for service...only to find out Auto Nation's service department can't service it on the day that I brought it in. Or even the following day...or the next. Or the day after that....For WEEKS. That begs the question: Why did I have to even schedule an appointment in the first place for this issue, if nobody could look at it for WEEKS.... And that begs another question: Why is there only one transmission tech at AutoNation? Is this just not a good place to work....probably not judging by your attitude Mr. Service Advisor. Side Note: I found another complaint about poor service at this place, regarding this (un-named) service advisor.... I'm unhappy I wasted a trip down to the dealership for nothing. read more

If you want a place to waste your time please visit AutoNation. This person called me Saturday at 8am just to waste my time. I was very firm and explained my needs and wants. Get to the dealership and Bingo the salesman played dumb and acted as if he didn't listen to what I told him. Not a Happy Customer! He didn't help me and thought I was a fool. Yes! A fool for wasting my time and gas. If you're a woman and A Black Women, stay away from this dealership they will treat you just the way they feel about you. read more

Do not bring your vehicle here to be serviced!! I left my car here for an oil change and to check my brake pads and was told it it would be 1-2 hours. Service ignored my calls, never texted me back and after calling 5 times 6 1/2 hours later I was told that there would be no way to get my vehicle back for the rest of the weekend. Could've easily been avoided by just going to a regular spot to get my oil change. read more

Sebastian helped me find my perfect car, I don't remember the name of the finance agent who helped me but he was very helpful even with speaking to my insurance company and the sale did not come off as a money hungry process. They were very knowledgeable and understanding throughout the whole process! 10/10 read more

AutoNation Chevrolet West Austin - 2023 Kia Rio S - Car Dealers Near Me - Austin, Texas

The service Department is the absolute WORST!!! I would highly recommend you stay away from this dealership for service, they simply do not care about you as a customer. I brought my truck in for warranty work three separate times to get an issue fixed, first time was three days, and they "couldn't get to it", but I needed my truck you know to drive, took it in for a second time left it a WEEK and they still didn't get it done, took it in a third time and they STILL didn't get it done after an additional week, after I went down in person they finally got done the following week. I also called and asked for a scheduled date so I wouldn't be without a vehicle and they told me no, you have to drop it off and they get to it when they get to it. I won't even go into all the calls with no answer and the missed dates they committed to. They simply do not care about you as a customer. I personally will NEVER buy from them or take my truck back to them. read more

By all means if you need to get your Chevy worked on go to another dealership. This dealership is ran as if it is a bad mom and pop repair shop. So one day my 2018 Chevy Malibu Redline completely shut down on me while sitting in rush hour traffic. With the help of some other driver's they help to push me to the shoulder. Not knowing whats wrong with the car until I get a notification from my Chevy app telling me that the voltage of my battery was low and that it needed to replaced. So the time was around 5:40 pm so I got it towed to the closest place which was Firestone. They did a ED 18 test on the battery which confirmed the notification that I got from Chevy. So I got the battery exchanged and it cost $220 dollars. So after i got home I called Autonation West in Austin to see if it was under warranty and that when I found out that it was. Thats when things started to get misleading. I spoke with Tony Do and he told me that I should have gotten the car towed there because since the battery has been changed that they could not warranty out the battery, after some back and fourth he said email him the receipt and he would send it to Chevy to see if they would reimburse me. Now note this all started in November, after I sent him the receipt he responded saying that he would send itnto Chevy. Well Feburary rolls around and I still have not heard anything so I send another email asking where are we on the process, never heard anything back. Now its April so I called GM and they transferred thencall to the dealer and guess who I got? Tony, so I asked him why I haven't heard anything from him and this is where he tries to play me by saying that he told me to bring the battery in and that the process never got started. What he told me was to just keep the battery until he hears back from Chevy which was total misrepresentation of what he said at first. So i decide to play his game if that was the case why didn't you mention that in the only email that you sent?? Hmmm.. He said because hentold me.. So why didn't you follow up with the email, I must've have over looked it.. So now I'm waiting to hear back from GM. read more

Pretty cool salesman was super nice, respectful and upfront. Honest business and great service, Anthony W.

It is sad that I was told they were going to look for a loaner car for me because they were gonna have my vehicle for two days and they've now had it for a week, and still have Not got a call to give me a loaner vehicle. I have know been with out a car going on 6 days! read more

I have nothing but good things to say about the service department! They always make me feel comfortable and I always feel like whatever I pay is well worth it for the personal comfort of their lounge and online scheduling. The people who work in that department have always been nice but Jose is an absolute delight. Truly had a memorable experience with him and couldn't say enough nice things. read more

Had an amazing experience unlike any other car buying experience before. Stephan, Sergio, Alfredo, and John work together like a well oiled machine to make your Chevy tinted dreams come true. I've never had a faster, easier, more seamless car buying experience and I would recommend this team and location any day of the week. Thank you all so much for everything. I never thought I'd drive off a lot in a brand new car but here we are, all thanks to y'all. I am forever grateful. read more

This place just sucks. Tried giving them another chance but I will never do business here again and advise everyone else to never do business here. Tried to get service done and lo and behold , no one was available to help me at my scheduled time. Most good reviews I see about this place are about when they purchased their vehicle. The problems start after the sale is already done. Be warned, you will enjoy the purchase process, after that it's downhill. read more

My first experience with this dealership for service was recently during the Great Pandemic. I was able to talk with a receptionist via phone and text with a service rep to get more information and to set a service appointment. I needed interval service on my Chevy electric vehicle (EV). Up until the recent citywide mask mandate, they weren't requiring customers to wear protective face coverings. I still chose to wait outside to fit my comfort level with being inside businesses for any extended period of time. They were fine with that. Pros so far: convenient mid-town location; quick availability of service appointments; several EV mechanics on staff; lots of service bays, quick turnaround (one hour for a basic EV interval service). The service and sales department are adjacent on the lot (look for service just behind New Car Sales). They have designated customer parking spots. Cons so far: not all employees were following the policy to wear protective face coverings--my service writer greeted me with his nose completely out, several sales staff came up to me outside without a mask on at all, and I saw mechanics/techs driving customer cars with their masks down; it was difficult to get a quick response from the service writers or get anyone to answer the phone; they didn't offer an itemized list of their service point check or discuss what they checked or did. I got a very general billing statement. Again here, I'm spoiled by some of the local Honda and Toyota dealerships I've used, which provide a detailed checklist and give verbal (and even video) updates, assessments and recommendations. I haven't yet been inside the dealership to see the customer facilities/amenities or (thankfully) had to deal with needing any problems fixed. I'll update my review when and if that occurs. But so far, my impression was A-OK and I'll try them again for my next Chevy service need. read more

AutoNation Chevrolet West Austin - Service entrance is hidden behind sales - Car Dealers Near Me - Austin, Texas

Very clean place, the employees are very friendly and helpful but everyone is wearing a mask except 1 older employee, he's walking around with a mask on his chin, and pulling it down when talking to people or on the phone coughing and It's disgusting. Putting everyone at risk. I haven't seen him properly wear a mask the entire time I was her which was a while. If you want people to feel safe in your place of business then wear a mask properly and don't talk to me without a mask on your face. read more

AutoNation Chevrolet West Austin - Safety poster they have posted everywhere. - Car Dealers Near Me - Austin, Texas

Worst dealership I've ever dealt with. Brought my car there to get fixed, told it would be looked at by the end of the week or early the next week for 3 weeks. The service manager Tyler did nothing for me. Wouldn't pay for me to get it towed elsewhere or anything. Currently paying to get it towed somewhere else in the morning. Terrible experience, would not recommend. read more

Let me just say this is the worst dealership to take your vehicle too. You call and talk with crystal she confirms the service you want is covered by warranty/tire service. Get to the dealership and advised by Jose I'm SOL and due to crystal being "new" and completely misinterpreting the warranty coverage that there's nothing I can do. After requesting a quote from Jose the service rep he declined to provide me with any type of quote on the tire. I come back and the price FOR ONE TIRE $314. I will never trust this dealership for any type of warranty work or work in general. You lie for service and then don't provide the consumer with a quote and refuse to provide any assistance other than waiving the 30 dollar labor fee. ABSOLUTE GARBAGE OF A DEALERSHIP. PS. Also not a good idea to be talking about a customers car smelling like sh** and pi**, when In listening distance of other customers. Sounds pretty unprofessional. read more

Service Department is HORRIBLE! Had an appt on a Tuesday for a few minor things, dropped truck off. The following Monday they assigned a service tech to look at the truck! A week to just look??? What's the point of having an appt. Called the manager, said we needed a loaner. He was incapable of making any decisions, blamed upper mgmt, and lied about returning a call. Finally get an answer from the service tech. They would need our truck for another 2 weeks...and no loaners available. Needless to say, picked our truck up and will take it to Another dealership who said they would have the work done in 1-2 days. Service tech and management were unprofessional and lacked any remorse. read more

I will NEVER take a vehicle here again. The service department is badly managed and the staff, including the managers, do not know how to communicate in an honest and timely manner. Based on the evidence, it must be company policy that phone ringers are always off and returning customer voice mail is very optional. Even the Service Line Manager's ringer is always off. I even confirmed this by calling his phone while I was sitting in his office. My complaints are all about the scheduling of work, communication with the customer and complete lack of respect for the customer who is without a car while they are sitting on it. Had I not followed up consistently from the start they would have happily sat on my truck for 2+ months waiting on backordered parts. I'm the first one to admit that sometimes sh*t happens. The dealer had zero control of the UAW strike and its impact on parts. Speaking to the service manager on 1/23/24 he readily admitted they had zero idea when parts would arrive. It could easily be 6+ months. Sitting on an otherwise usable car without talking to the customer is wholly unacceptable. This was not my first negative experience with the service department at this dealer. However, this was clearly the worst, and it was the first time I could clearly document that the advisors and management were actively lying to me. Sometimes on purpose, sometimes via omission. Both are bad. The character limit prevents the full details so here's a summary: This was a three month long repair! One month of not doing what they say and finally ordering parts. One month waiting on a backordered part (not their fault). One month of sitting on the truck, realizing they didn't actually order ALL the parts, and finally fixing it. Only got a loaner for the last TWO DAYS. read more

I was fortunate enough to get in touch with Louie who helped me sell my used Honda here for top dollar. After wasting time at Carmax a trip to AutoNation was a breeze. It was spacious and clean inside and all the employees seemed happy and professional. They have a big, comfortable break room with coffee, tea, water, and vending machines to wait. It was such a positive experience for us. We would not hesitate to come back and buy a car here. read more

I called AutoNation 6 days ahead of time to schedule an appointment. When I arrived the service guy told me it would be 8 days until they could find out why the check engine light was on and it is brand new vehicle. I was the only person there that could tell. He also didn't seem very sure if that was a good timeline. I took my vehicle and moved on. I didn't have a good feeling about them. read more