In the past our experience with Covert in Bastrop has been great. Our daughter was looking for a new Blue Trax and had seen a deal from an Austin dealer - knowing that Covert of Bastrop had been advertising a price match guarantee - we did not even consider going to any other dealership. Alas, our visit to Covert was a waist of time. The sales person took the advertised Trax to the upper management and was told no deal. Our daughter was offered a Trax in white. After a test drive with some operation issues ( on a new vehicle?) the next step was obvious. With a trip to Henna Chevrolet in Austin our daughter not only had the vehicle she wanted but also the color she wanted, blue. She also saved $2000 plus. We have purchased several vehicles from Covert in Bastrop in the past and have been very pleased with the service. My last comment is to the upper management of Covert in Bastrop: It is time to cowboy up and honor what you advertise. It is unfortunate to see a formally honorable institution go sideways. read more

I cannot express how wonderful this experience has been with Chance. Thank you from the bottom of my heart for making this so smooth and giving us such a great deal. We are so thankful for the experience you have given us, as we could not have made this happen without Chance. We will definitely be enjoying many years to come in our new car. The service, professionalism, efficiency and overall attitude in helping us has been impeccable and we cannot your team enough - Ben, Chris and Chance! read more

BEWARE!! BUYERS we had bought a used vehicle (2004 jeep wrangler) from this dealership we had noticed that there was a small leakage. Our seller BILLY VALDEZ told us that this vehicle had passed inspection.We had told our seller to fix this issue. On the day the car was bought the car the check engine light had turned on. Sad thing is I took this jeep back to the dealership to have it diagnosed to find it out it had 4 things wrong with the engine. It is clear to me that this dealership is not embarrassed and not honest when it comes to their used vehicles. And if any of the Covert staff is reading this.... let this be a wake up call...you have lost a customer. read more

Best experience of buying a car we have ever had! While dealing with another dealership in austin, we decided to give covert a try . Rafael Lopez was referred to us by a friend of my husbands. As soon as sitting down with Rafael we knew this was the right choice, Rafael disclosed all information to us never held back any numbers or information like the previous dealership . He showed us all the numbers and was straight forward on everything .He made our car buying experience by far one of the best we have had we will continue to buy from covert and Rafael for years to come. Rafael worked extra hard to insure we were buying a truck we would be happy with for years to come. read more

I have spent the last 2.5 days trying to get a straight answer about whether I can get a loaner. They picked up my Volt Monday morning, and it took until Tuesday at 4pm to even get someone on the phone to confirm they had it. They promised to deliver a loaner this morning (Wednesday), but then they didn't have any, and have been going to call me "right back" with information for 4 hrs now. Their service department is terrible. read more

I was going to buy a car here but after being told that the price is "not negotiable" before even seeing the vehicle, I have decided not to give my business to them. To start a sale off with a negative without even taking a test drive is one of the worst sale techniques I have ever seen. They obviously don't need my business. read more

I was so ready for my car that I have always wanted. I was really impressed in the amount time it took to get an answer from the bank, but really disappointed that I was not offered more from any other bank. Just seems that if you are interested in purchasing a vehicle and wiling to pay for it, something would be done to dig deeper to find someone to finance me. I was expecting more from Covert. Guess I will have to go somewhere else. read more

Bought a used car here. I had to take it to a mechanic 3 days later for a $400 repair. Sent messages to the sales person I worked with. No response. They also put too much brake and power steering fluid in it. read more

These guys are terrible! Tried to sell me a truck that wasn't even in inventory but listed on their webpage, like is that how y'all do business! Horrible business practices at this establishment, really disappointed y'all! read more

Rafael is the definition of GREAT customer service. I looking for a car to purchase over a period of several months. I was not in a hurry, but I wanted to make sure I got the right car for the right price. Rafael was great every time I called to ask a question. He was patient and kind. And he did not stop his customer service after the perfect car was found. He continued to answer my questions and give me good advice for the future. Thank you, Rafael!! read more

I had made an appt to look at some vehicles on their lot and then realized my oil change was due. I called the day before and they got me in at a time that was convenient and matched up with my appt with the salesman. It was seamless and perfect. read more

I went to get my oil changed, and I had an appointment. I got there at 10:00 am my appointment was at 10:30. The person I talked to told me it would be about an hour wait. I finally got out of there at 1:00pm, 3 hours later. Their excuse was that there were a couple cars in front of me. Do they only have 1 mechanic? They did not make me pay for the oil change, but I would rather pay for it then wait 3 hours. read more

This dealership is top notch! Did everything over the phone, by text or by email and all within 24 hours. Traded in my old car, walked in and signed for the new car and I was done. Wow! The customer service was fabulous. Thank you to Vicky in Finance and John Cardone in Sales. read more

I would never buy a vehicle from any other place other than from my friend, Chance Covert of Covert Chevrolet-Buick-GMC--this is my third vehicle purchase from them in 10 years. I certainly appreciate working with Chris Campion and sincerely appreciate the great deal he made me on my new 2014 Chevrolet Sliverado Z71. Covert Chevrolet-Buick-GMC is a premire organization and has established the benchmark of what all GM dealerships should strive to obtain. read more

I bought my new to me truck from Rafael Lopez and can not say enough about the service i was given from him. I hate dealing with car salesman because 99% are scum. Rafael completely changed my view, he is one of those rare 1% that went above and beyond and did exactly what i asked from him. I will be trading my wives car in soon and he is the only salesman i will use! read more

Rafael was very professional, very helpful and a true scholar in his knowledge of the Volt vehicle and Chevy vehicles. I would highly recommend him to any new or used car buyer. read more

My service writer stood in for the scheduled writer, and I am glad he did. I took the car in for its regular scheduled maintenance. Terry advised me that there were a couple of leaks in the transmission and oil systems which were covered under warranty. He advised that the dealership would need the car for a few days, maybe a week, but they would loan me a car to drive from their lot, no strings, just a valid DL and valid insurance. There was no hesitation;an attribute I have come to expect of this dealership. I am always treated like they want to keep me as a customer. I have recommended Covert Bastrop several times and have told them to contact Harry Green, the salesman who sold me my first Cruze and my cirrent one. read more

To the Chevy dealership, I bought a Toyota Camry, great sales staff There and I didn't have to wait around. Bought my Camry on 5/31/2015 a few months after I visited you store. Just remember some people need that one on one customer service to make a buying decision. You failed this time and lost pine Toyota beat you up in customer service. I will probably be back, but if I experience this again, it will long stay with me and I may never come back. Is a $20000 sale worth it? read more

If you're going to buy a car, buy from Rafa Lopez. He is the kindest, most down to earth, and HONEST car salesman I've ever met!! He is always trying to find ways to save you money, and customer service is definitely at the top of his priority. Thanks Rafa! read more

From my first phone call until the time I drove off it my new Colorado it was a great experience. My salesman Buster was professional and returned my calls promptly. Vickie in the finance office was friendly, efficient and sounded like she really appreciated my business. Overall, one of the most pleasant car buying experiences I have ever had. read more

I called Covert today to make an appointment for repair the air conditioner in my Chevy Traverse. I was told that they were backed up about three days and there was no guarantee that they could get to it before the weekend. I told them it was not urgent and I would could make the appointment for next Thursday. They then told me that was great, but due to walk-in customers, they could not guarantee I would be in line for repairing the problem. I asked them "well, what's the use in making an appointment if it will not be honored?" He actually said that was the case!! It did not carry any weight at all! I might as well go to another auto repair company that is not as busy. read more

Tried to charge me 200 dollars for work i did not approved or asked for. Left without paying. Manager refused to even come out of his office and speak with me. Buying a new car soon... From someone else. read more

My service manager Jason DeLeon is awesome! I've had the experience of working with I believe his name is Preston and one other gentlemen who sits in the first window seat as you walk into the service area, and they were all great service managers (kudos to covert as a whole). However, Jason DeLeon gave me his cell phone number for issue we had with our Cadillac back in April. He was very diligent in how he responded to our concerns (my wife is very particular about her caddy), and providing us with regular updates. So, on this last service (6-13-12) I called his cell phone and provided him with the problem we were having. He immediately called my wife (who needed the car towed due to a battery issue), and informed her that we didn't have to use triple A for the tow since the car was under warranty and he had us a loaner set and ready to go. He provided us an update on when the car was being seen by the mechanic and when the car was complete. I had an issue where I was rushing to get the loaner back to him when I said I would, and he informed me that there was no rush, and just get it in the next day when I could. Jason, made me feel that my car was in good hands and he was sympathetic to our inconvenience. He's been also professional and friendly when we come in to settle or drop the car off. I know he hasn't been there that long, but he's fit in perfectly in my opinion and he compliments the team of wonderful service managers that you guys have already. Great Job Covert!!!! read more

Rafa Lopez is a great salesman at this location. I hate to even call him a salesman, because he acted more as a true customer service rep. He is extremely nice and patient. My husband is not sure what brand of truck he wants this time around but that did not matter to Rafa. He spent all the time we wanted looking at trucks and driving us around the lot, since it was 103 that day. He even made the referral for us to the Covert Ford and Dodge stores in Austin, so we'd have a particular salesman to see at each of those and they treated us with great service as well If we buy a Chevy/GMC it will be from Rafa, if another model it will be with Covert regardless. read more

We've always been a Chevy family. We currently own a 1994 Corvette, 2006 Equinox and a 2014 Silverado Texas Edition. We intentionally purchased the extended 72 month warranty to keep the truck in good running condition. I would love to buy another Chevy, but because of Covert's poor customer service and mechanical ability, I'll either have to go back to Chuck Nash San Marcos, Lockhart or choose another brand. I had intermittent voltage issues, misfire/ and some recall work to be done back in July. I had to make an appointment and wait two weeks to get the truck even on the list, and then they kept my truck (inconvenient) for another 10 days. Only to tell me the mechanic couldn't get it to throw codes, so they didn't find anything wrong with it. Well, I've gone out to a dead truck in my driveway three times since - I mean deader than a doornail. Whatever happened to mechanics that understood how a vehicle operates, and how each part functions as part of the whole??? If they had checked the actual voltage; i.e. battery, disconnect battery from alternator while truck was running, etc. They would have found the problem. I'm also getting "theft deterrent" messages on the dash when it doesn't want to start - computer??? I called last Friday and left frantic messages for the Service Consultant and when I didn't get a call back, I called again and left a frantic message for the Service Manager. Here we are Tuesday afternoon, and do you know I have not heard from anyone!!! I now have another recall that needs to be addressed, along with the recall they didn't fix when they had my truck for two 1/2 weeks. I love Chevy, but Corvert service sucks big time. The dealership in San Marcos is great, hopefully the one in Lockhart is just as good since they are owned by the same. When we lived in Hays county, I could call them and the next day or two I bring it in, and I pick it up that same afternoon, and they even wash it. They actually do what they say. I got a listing with all check marks, indicating Covert actually did something, but I know full well they did nothing when they couldn't find a blasted code for the problems. We now live in Bastrop, so I guess I'll be taking my truck to Lockhart to see if they can help, since they are the closest. I can't even trust Covert to call me back. I understand another "certified" automotive shop in Bastrop is waiting to get his official confirmation so he can work on GM recalls. I hope it happens soon. BTW - I understand the Sales Dept. is great, and have heard nothing but good things about Chance from my son and his friends in Bastrop and Cedar Creek. I honestly don't think the service department lives up to the same qualities. read more

We have been going to Covert Bastrop for 14 years. Top notch sales and service. Highly recommend this location.

We purchased a 2014 Chevrolet Spark. The process was very easy and smooth - I had e-mailed and chatted with Rick prior to our visit to the dealership so he knew I was coming, exactly what I was looking for, and had the car waiting for us to test drive as soon as we got there. We agreed on a fair price and the paperwork process was smooth as we did not have to deal with financing. Easily the most pleasant and least stressful car buying process I've ever had. :) read more

Our most recent purchase from Covert was out of necessity rather than choice after losing our beloved 2013 Kia Optima in a 15 car pile up on IH35. I decided right away that we were not going to buy the first car we test drove like we usually do and the car had to be sold in Bastrop. Having been in the Austin area a very long time, we have bought several new cars from various dealers and have found a lot of times, customer service enthusiasm fades once the sale is made. Having had the failed experiences at the Kia dealership in south Austin, we were not even going there again. Oddly the first thing that comes to mind when asked about my last service trip there was "We do not offer loaner cars" That was the first thing out of the service guys mouth! So having bought a previous pickup at Bastrop's Covert GM dealership, They were high on the list. We wanted a big car with all the new safety features so our choices were narrowed down to the Impala, Dodge Charger, Chrysler 300 or Avalon. The Impala one the race so the search began for one with all the goodies on it and a very hard to find color combo. Harry Green went well beyond means to help find one and they ended up trading for one at a Houston dealership. We had a rental car and he was able to get the new car to us the day the rental was due! The sales process was a breeze. The finance manager does not "high pressure" you in to buying anything you don't want. We actually had to ask for the extended warranty and it was fairly priced. Harry called a few days later to make sure everything was okay with the car. The car had some odd trim issues that really bothered me. Apparently Chevy decided to cheapen the trim between the 15 and 16 Impala so the center console trim didn't match the door trim and it really bugged me. We finally figured it out and they ordered trim from a 2015 Impala to make mine match. I mean, it's a 40K automobile, you want it right! We were standing there and Jeff, who is in charge of their loaner department told us he just about had our loaner ready..WHAT??? Did he just say loaner? Indeed. He put us in a brand new Tahoe with 1200 miles on it while they hashed out the trim issues. NEVER have we been offered a loaner car by any other dealership. We've had the car in a couple of other times (me being fussy) and they put us in a new car every time. The service is unbelievable, every single time. John K, in service is the only advisor we work with. Funny coincidence too..The first time we walked into the dealership several years ago we were greeted by Chase Covert himself. He actually took care of us with the pickup which was used. He asked us what truck we were looking for. A creampuff 2000 fully loaded Silverado. It was advertised for 16K and some people from Abilene were supposed to come get it but they didn't call or come. RIGHT OFF THE BAT he said "I'll tell you what, we'll sell it to you for 14.5K" Wow! Discount without asking! The day we walked in to talk about the Impala, he greeted us that day as well. My point is, the dealer principal/Owner doesn't sit behind his desk all day..They are all a different breed of car folks. They have our business! read more

I purchased a 2013 Buick Encore and everyone that I came in contact with was very nice and helpful. Chris was very accommodating in assisting me. Ben made the financial part painless, which has not been my experience in the past. read more

My entire experience with Covert has been nothing short of exceptional! An awesome dealership, can't wait to purchase another vehicle from them! read more

They are great! Worked with Rick great guy, does internet sales. No pressure and super friendly. In and out with a car in 2 hours, financing and all. read more

I did everything over the phone. My time is very valuable to me, as most people. I knew what I wanted. A college gave me Chris Campion's name and said he would take care of me. He did exactly that. No hassle of going to the dealership and wasting a lot of time. Dropped the exact truck I was looking for at my door. How's that for a car buying experience. read more

Harry Green is the best sales person I've ever dealt with. He was so accommodating and helpful, explained everything thoroughly, and made us feel very secure and EXCITED about our purchase! He was awesome, and Bonnie was just great too with the financing part. I love coming to Covert Bastrop!!! read more

I submitted an offer online and was contacted via email within an hour or so. I replied to the email and then went ahead and called the sales rep referenced in the reply email. Price agreed upon was a little higher than I wanted, but ultimately was fair and a pretty good deal. The purchase experience was quick, professional and relatively pain free. All the staff was courteous, competent and professional. I'm very happy with the purchase of my new 2013 Chevy Volt. What a phenomenal vehicle! read more

I have had my car into Covert for repairs a couple of times in the last month. Both times the service was great. They are great from begining to end. I walked in and told them that i had done an appointment via the computer, they brought up my information, verified everything and had me on my way quickly. Then as always followed up with a phone call of the estimate and to tell me what it would need. This time as well as last time I was pleasently surprised when my actual total was less than the estimate they had quoted me. I will go back again and would tell everyone I know to go there. read more

It was fine. Nice guys. I'd probably buy from them and we have plenty of friends and family who've bought there as well.

The car buying experience was great but since they have hired the new younger guy that place has went from great to the worst place to be I tried to go in and make a payment with my card and keep in mind very car payment I have made has been made there until today he was very rude didn't listen ... and ever cursed at me and then threatened to call the cops when I tried to get the manager on the phone and then as I was leaving he continued to follow me to my car while yelling at me .... I would not recommend this place to anyone as long as he is working there read more

The easiest car buying experience EVER! Chris Campion is awesome and told me " I want to cater to you!" That he did! I told him my three requirements and the next morning he had my perfect match. Every requirement was matched and even better than I expected (brought me a 2013 when asked for 2012 or newer, brought me a car with 27K when asked for 40K or less). He exceeded my expectations. I will be sending everyone I know here. Please ask for Chris to be well taken care of! read more

I was temporarily displaced due to Hurricane Harvey. During this time I found a Jeep that matched my exact search criteria. I've been looking for about 3 months. I contacted the dealership on the morning of August 28th to confirm availability. The salesman (Devin Adams, Business Development Manager) confirmed it's availability and I asked him to "hold the keys, I'm 1.5 hours away and I'm heading that way". In addition, I told him that if this vehicle was as clean as advertised, then we would be making a cash purchase (no financing). I contacted Devin twice along my travels to the dealer to confirm to him that I was not only interested, but "on my way". You only travel 1.5 hours on a Monday to look at a car when you have true intent on buying (at least in my mind). When we arrived at the dealership Devin advised my that someone was about to test drive the very vehicle that I asked him to "hold the keys". We arrived at the exact time I told Devin I would be there. When asked, "why did you give the keys to another salesman", the answer was "I couldn't hold it". And.... they bought it. I never even looked at the vehicle that I drove 1.5 hours to see/buy. Needless to say I was beyond upset. Devin's deceptive business practices were like none that I've ever experienced in dealing with a car dealer. His non-apologetic and flippant attitude were completely unacceptable. If this is the type of business model/sales behavior that is tolerated and supported by Covert Chevrolet management, then avoid at all costs. Note, his title is "Business Development Manager", so one would assume this is "normal". I would not only avoid dealing with Covert Chevrolet, I would avoid doing any business with Devin Adams. I still can't understand why a salesman would give away a set of keys to another salesman when you have a real cash buyer on his way AND giving you status updates of when they would arrive. Maybe business is so plentiful that Covert doesn't need to treat customers with the courtesy I was expecting. I was so disappointed that we left after briefly looking at a few more Jeeps, but they didn't meet my criteria. On the way back to the showroom I asked Devin to just stop the golf car by my car . In reflection I should have at least talked to the GM to see if this was "normal". Regardless, that's my experience. My absolute worst dealership experience ever. Devin, thanks for wasting 3 hours that I'll never get back. On August 30th I found a Jeep at Don Ringler Chevrolet in Temple, TX. I called the salesman to check availability. He said it was available and I asked him to hold the keys as I was "on my way". And... He did. I bought the Jeep at Ringler's. read more

My initial post was somewhat different due to a confusing internet advertisement and price for a GMC truck however the Covert dealership quickly remedied the error and we worked out a deal as promised. We started off rocky but again the Covert group came through and we may have established a long-term relationship with the dealerships in Hutto, Bastrop, and Austin. Dan Covert - Thank you for making us satisfied customers. read more