Would give fewer stars if I could was told they would pick up my car between 1 and 2 and they never…read moreshowed I waited until 5 before I gave up and went with a better business. Use someone else if you can cause this place was a joke.

My old car was on the city street and kept getting marked for towing and once I lost the keys I…read morecouldn't get it moved. In a panic on a Friday I called these guys to see if they could help before it got impounded. They were able to come out within a couple hours and towed away my junk car for free. What I expected to be so much hassle was made so easy, definitely recommend these guys!

Initially found this wrecking yard while looking for engines and I've ended up purchasing a couple…read morefrom them overtime as they seem to have stock of some obscure engines. The staff is pretty friendly, and straight forward, but they get pretty busy so there are times they can be short with you. Wait times can vary, but I've spent almost an hour each time waiting for them to pull parts for inspection. Pricing is reasonable and so far everything I've purchased has been working without any issues. Will definitely keep going back if they have parts I need in stock.

I recently had a window smashed on my old (1991 - over 370,000 miles) Toyota Corolla All-Trac…read moreWagon. I live in Portland, OR and nobody had a replacement window in our metro area. But through a series of referrals, I finally got to Black Diamond Auto Wrecking, who were recommended by a local Portland wrecking yard. Black Diamond had the window for my particular car, and the price, including $60 to ship it, was around $136. I ordered it in the late afternoon on a Monday and I had it by Wednesday evening. I believe I spoke with Mike and he was polite and efficient. The service was generally excellent and I greatly appreciate their help. The only drawback was reaching them. Sometimes I had to call them several times to get to a live person. There were times that no one answered the phone. There were other times when the phone went to a message machine that could, at times, get you into an endless loop. At other times, the message machine would put you on hold briefly until someone answered. It was kind of inconsistent and something I'd suggest the company improve. Otherwise, they were great and the window they sold me, now installed, is working perfectly.

This auction likes to cater to Franchise Dealers. If your an Independent expect no phone calls back…read morewhen you call in. your cars will have trash in them if you send them to auction and bring them back they will always be dirty and have trash thrown around inside. Trying to get people to answer a phone call at this place is like pulling teeth. At their convenience they will get back with you. they broke a windshield last year in October still haven't been paid for it!

I brought in my 2016 lexus there for sale as a dealer. Last two sales it didnt run. I call the…read moreoffice asking why, no body knows anything. Calling every day, they promise to look into it and call me back. I send my transport driver to go pick it up and bring it back to my lot, my truck driver spend hours looking for it until he finds it at Body shop at the auction. Car got wrecked who knows when, nobody called me or told me anything. Now talking to arb manager Ranay. Just now they are looking to get estimate to fix it. Its been almost a month! Losing time and money because of their mistake! Waiting for call back from manager. Make it right.

I was looking for a reliable vehicle for my daily commute, and that's exactly what I found at…read moreLegend Auto Sales. From the moment I arrived, I was greeted by a friendly and welcoming team. My salesperson took the time to show me several different vehicles in the interior and exterior colors I was interested in, making it easy to compare my options. I ended up purchasing a Honda Accord, and I absolutely love it! The entire staff was knowledgeable, professional, and made the whole buying experience quick, smooth, and stress-free. I highly recommend Legend Auto Sales to anyone looking for a reliable vehicle and an easy, hassle-free car-buying experience.

I had an absolutely amazing experience purchasing my Lexus RX 350, and I want to give a huge thank…read moreyou to Wineska in Internet Sales Management. From the very beginning, she was honest, transparent, patient, and incredibly thorough throughout the entire process. She never made me feel pressured and took the time to answer every question I had. Buying a vehicle can be stressful, but Wineska made the experience smooth, comfortable, and exciting. Her communication, professionalism, and genuine care truly stood out. I also want to recognize Juan and William for being so helpful, welcoming, and professional during the process. The teamwork between all three of them made this one of the best car-buying experiences I've ever had. Thank you all for going above and beyond -- I absolutely love my Lexus RX 350 and truly appreciate the outstanding customer service!

So, we were given an online price quote for our car. Went in and everything was okay until a phone…read morecall was made to VW Financial Services. We had one payment left of around $2,600 and that was due to deferring car payments because of unemployment, Covid-19, etc. I had misunderstood and thought payments from deferments would continue to be made monthly until car paid of. Lol. They expected payment by August 7th for the entire amount. So, VWFS would not provide payoff quote and we would have had to get a letter from them, etc. We ended up taking car back to VW dealership and paid us $100 more than offer from CarMax. They paid car off and we walked away with proceeds after their cut. The people at CarMax were very nice and tried to work with us, but it didn't work. I checked our account with VWFS this morning. We overpaid by .73 cents, lol!

I wanted to give a shoutout to Lubin, a Sales Manager at the CarMax location in Renton, Washington…read more I was considering having a vehicle shipped to my city, but I had several questions that weren't answered in the online photos or description. When I first called, I spoke with Corey, who was unwilling to help and simply directed me back to the online listing. It left me feeling discouraged and uncertain about moving forward with the purchase. Thankfully, I called back and was connected with Lubin. He took the time to answer my questions, address my concerns, and make me feel like a valued customer. My wife and I had just purchased a 2025 Porsche Macan from CarMax in Henderson, Nevada, and Lubin's professionalism, patience, and willingness to help truly reflected the kind of customer service that keeps people coming back to CarMax. If you're buying a vehicle from the Renton location, I highly recommend asking for Lubin. CarMax is lucky to have him on the team. CarMax, please take good care of this guy. He's a great representative of your company and an even better person. Thanks again, Lubin. Cheers.

Seriously cannot say more about Cody at West family auto. He totally helped me out when I was in a…read moresuper tough predicament, got me on my way and got my car rolling again and did a great job. Thank you again Cody, I appreciate all you did to help out, awesome place to do business! You rock, would totally recommend to anyone!!!

I had a good experience working with the guys down there, they were very friendly and…read moreaccommodating, but I was mislead about the inspection of the car. I was informed the car had been inspected thoroughly and that there were no major issues with the car. While getting my transmission fluid flushed I was informed my head gaskets were leaking both coolant and engine oil. It has yet to have a major effect on my car, but it will cost me a lot of time and money to get it fixed. Even though I was informed they had done an inspection themselves I should have taken it for a pre purchase inspection myself. Lesson learned from a first time car buyer.

I purchased a preowned vehicle and Lewis at Way Scarff Ford, he did really help to switch around…read moremost of the previous negative misconceptions that I had about car dealerships. He definitely made it overall a pleasant,positive experience and I would most definitely go to him again.

Came in this morning to the service department. Asked the gentleman at the counter to look up my…read morevin to see if my truck is still under warranty for a 2021 ford f-150 that has a warranty for paint adhesion 5year/ unlimited miles. The ford representative told me, they don't do body work and I need to find another Ford Dealership. Then instructed me to drive to the Renton dealership. He never checked my vin to even see the warranty.

We have been looking to get into an EV and many of the Subaru dealers didn't have the TrailSeeker…read more Had a conversation with Subaru of Auburn and they had two on the lot. We worked with Joaquin Sheckler. They had the right color and model we were looking for. It was less than the same car from multiple other dealers by a bit. So we worked the deal and drove home in a new Trailseeker. It was a good experience overall factoring in Gabriel's and Kelly's help and I highly recommend working with them if you're looking for a new or used car. Kelly was amazing - 5 and thanks for helping and taking time to get a few things handed. Gabriel is a Rockstar - 5 we appreciate your help throughout the whole process. Joaquin - jury is still out.

I fully understand what purchasing a vehicle "as-is" means, and I accepted those terms. However, I…read moredo not believe "as-is" should extend to items that were misrepresented. Before purchasing my vehicle from Rairdon Auto Sales in Auburn, I specifically asked about recent servicing and an electronic issue I had noticed. I was verbally assured that the vehicle had been serviced, including fluids and filters, and that the electronic concern had been inspected by a manufacturer's dealership and confirmed to be normal. After the purchase, the issue persisted, so I had the vehicle evaluated by an authorized dealership. They confirmed there was, in fact, an electronic issue and noted several maintenance items had not been completed as represented, including low or dirty fluids and an unchanged engine air filter. I chose Rairdon as a large, reputable dealership because I expected a high level of honesty and professionalism. Unfortunately, this experience did not meet those expectations. For future buyers, I would strongly encourage independent verification of any claims prior to purchase rather than relying solely on verbal assurances. Reputation matters, but it ultimately relies on the integrity and follow-through of those representing the business.

How is a person supposed to figure out if they have parts for a vehicle we're looking for if they…read moredon't answer the phone?

I was going to this yard with my father since I was a kid even before they got bought out, now this…read moreplace is awful, staff is very unfriendly and they absolutely need to know what car/part your after before even stepping into the yard, they have a whole other section of cars that you can get stuff from but you MUST tell them what part you need from what car before even knowing the car is in there (there's no list anywhere, and there's a giant fence blocking your view). about a month ago I was trying to get a spoiler off a z32 and I was told if I want the wing now I have to get the whole trunk (their reason being "if I only take the wing rain will get in and it will ruin the interior making it hard for other people to get stuff")...umm yeah if I take the whole trunk then water will definitely get in bud...the staff almost hates you for just even being there. iv been told by someone in the yard that they literally slide the old dude with white hair some money to let him know when good stuff gets there so he can resell...cmon bro im just trying to put together my car. they charge up the wazoo now to say the least, almost not worth in some case's. I was buying a throttle Body cover (thing of plastic) and mirror Controls...it took this lady 10 minutes of clicking before giving me a price on it when it used to just be "yeah I'll take 20 bucks for everything" unfortunately it's one of the last remaining do it yourself car scrap yards so I have to begrudgingly shop their sometimes but I'd rather not give them the business.