So, we were given an online price quote for our car. Went in and everything was okay until a phone call was made to VW Financial Services. We had one payment left of around $2,600 and that was due to deferring car payments because of unemployment, Covid-19, etc. I had misunderstood and thought payments from deferments would continue to be made monthly until car paid of. Lol. They expected payment by August 7th for the entire amount. So, VWFS would not provide payoff quote and we would have had to get a letter from them, etc. We ended up taking car back to VW dealership and paid us $100 more than offer from CarMax. They paid car off and we walked away with proceeds after their cut. The people at CarMax were very nice and tried to work with us, but it didn't work. I checked our account with VWFS this morning. We overpaid by .73 cents, lol! read more

I wanted to give a shoutout to Lubin, a Sales Manager at the CarMax location in Renton, Washington. I was considering having a vehicle shipped to my city, but I had several questions that weren't answered in the online photos or description. When I first called, I spoke with Corey, who was unwilling to help and simply directed me back to the online listing. It left me feeling discouraged and uncertain about moving forward with the purchase. Thankfully, I called back and was connected with Lubin. He took the time to answer my questions, address my concerns, and make me feel like a valued customer. My wife and I had just purchased a 2025 Porsche Macan from CarMax in Henderson, Nevada, and Lubin's professionalism, patience, and willingness to help truly reflected the kind of customer service that keeps people coming back to CarMax. If you're buying a vehicle from the Renton location, I highly recommend asking for Lubin. CarMax is lucky to have him on the team. CarMax, please take good care of this guy. He's a great representative of your company and an even better person. Thanks again, Lubin. Cheers. read more

I've always loved the idea of coming here instead of a traditional car dealership. Back in the day I purchased a Honda CR-V here (different branch) and it was, just as they say, hassle free. My spouse, too, loves the fact that you don't have to haggle, don't have to deal with "sales" b/s - just pick what you want, like the price?, then get it. In this case, we were selling a car. That is also easy in/easy out. My spouse went in for an estimate a few days prior and then we took the car in to sell after that. Took maybe an hour total for BOTH appointments. The place was surprisingly gigantic inside and very quiet, with none of the constant sales-y buzz that usually inhabits dealerships. Staff was pleasant and efficient. read more

CarMax - This place is gigantic - Car Buyers Near Me - Renton, Washington

We wanted to sell our GMC Arcadia Denali- we went online at 1130am, then answered some simple questions about the truck, they made an offer, we made an appointment for 230pm same day, we drove to the Renton location, they inspected it and we had a check in our hands & a LYFT ride back home to downtown Seattle by 4pm. The process they explained online, we experienced it 100%. Super transparent. No hidden anything or waiting for some bait and switch- nothing surprising. read more

Do not buy a car here. I purchased one and they did not complete safety checks before selling. Non-working headlight, bad breaks. No after-purchase support. Sales rep ignored texts and emails when the post-purchase problems were known. Very disappointed in this dealership and their service dept. If you go there - inspect everything before you buy and test drive on the highway as well. read more

DO NOT BUY A CAR HERE!!! Bought a Nissan Altima at the end of November & the transmission completely crapped out 3 weeks after the end of my 30 day warranty. How is it possible for a car to last *just long enough* that it makes it past the warranty threshold? I'm not convinced the cars they sell are thoroughly checked, and I was rushed out of the door upon purchasing. They left the tracker in the car (meaning I had to drive back after already leaving the lot) and I also had to ask them to top off the gas, since they forgot that too. I'm now out of a car less than 4 months after purchasing from here, because they won't help me since I don't have MaxCare. Honestly really disappointed with my experience here & likely won't ever buy from this company again. read more

Buying a car was incredibly easy and enjoyable. The saleswoman was exceptional, making the whole experience seamless. I highly recommend everyone purchase their car from there! read more

CarMax - My first truck purchase at CarMax. - Car Buyers Near Me - Renton, Washington

I honestly don't know what's wrong with the service department but they never answer the phone. It's actually really confusing and you're lucky to even have someone answer the phone. This should be fix asap I shouldn't have to call 6 times in one day with no one answering during business hours read more

Really disappointing experience dealing with this dealership. I found a car I wanted to buy online on their website, did the pre-approval and got my financing terms. The car was in Puyallup and I live right by the Renton dealership so I selected that I would have them move the car from Puyallup to Renton so I can pick it up closer to home. I was told 1-2 business days to move it. Which was fine. I finally received a notification yesterday at 8 am that my car was in transit to the Renton dealership which is only 35 minutes from where it's being moved from in Puyallup. Waited all day yesterday on my day off to hear from Renton that it's there. No call. I wait until 3 pm today to call and get someone incredibly unhelpful (think his name was John) on the phone that says it should be there Monday. Monday?? It was only 35 minutes from you and left puyallup 32 hours ago. How is it not there? And how does it take 4 days to go 35 minutes??? I can't wait until Monday because I'm leaving for Denver so I will most likely go to a different dealership over the weekend and buy a different car. Like why lose the sale? Actually look into it and see where the car is and what's going on. They must be doing pretty well to throw away business like this. You guys dropped the ball on this one! read more

Bought a vehicle from CarMax and was assisted throughout the process by Mr Iverson Rhodes. He was very helpful, knowledgeable, and friendly. He was easygoing and honest in his discussions on the car, the process, and any anything else we wanted to talk about. Check him out. read more

This store screams 100% NEGATIVE EQUITY FOR YOUR FUTURE !!!! I cannot endorse this store due to the company's lack of transparency and disregard for Washington state laws. Many of their vehicles have underlying issues that may not last beyond a few years, yet they will attempt to sell them as long-term investments. When I raised my concerns, a salesman dismissed them by stating, "well, they are used cars." Shortly after purchasing the vehicle, the formula used to conceal cracks in the glass deteriorated, exposing a significant crack, and my catalytic converter failed within the first few weeks. Although they repaired that issue, I remain uncertain about any other potential problems with the car. read more

Very easy process to sell my car after receiving a quote online! Made an appointment and it took less than an hour to get the car looked at, get my final offer, and complete all the sales paperwork. read more

Great experience at this location. We made a same day appointment and were in and out as they had shared in about 45 min total. They honored the quote on the car. What more can we ask? read more

TL/DR don't trust if they give you a guarantee "in writing" (which pretty much means, how can you trust them at all?) Recently bought my 2nd car at Carmax, Renton. Probably won't buy a third... I test drove a car I was looking to purchase. There was an issue where the seatbelts were dirty and I asked about that. The floor manager said they'd get it taken care of. Before I came in the next day to pick up the car, the manager told me that they had cleaned them but that he was going to have the seatbelts professionally detailed and a loaner car offered to me while that happened. He also said I would have that in writing. I didn't ask for that, but given how much I was spending on this car, I appreciated the extra touch of customer service. When I picked up the car and the paperwork, sure enough, it included a service order, signed by the floor manager, to have the seatbelts detailed and a loaner provided. I was told the service department would be contacting me to schedule. I received no such call, and about a week later I called the service department. The service department manager told me that they would NOT honor that service order because they had already cleaned the seatbelts to "their standards" and that they had no loaner they could give me. He said he would allow me to go find a place on my own to have the seatbelts detailed and reimburse me up to $250, but at that point, I was pretty much done. He said that the floor manager should never have provided me such a guarantee. Bottom line, I don't know whether the floor manager or the service manager was in the wrong, but when you have a company that offers you something IN WRITING and then reneges on that promise, it's probably not a company worth your business. read more

Finally got thru to these toxic trash dumpster of a company to respond After countless Attorney Generals Office complaints filed against them. Don't go there under any circumstances to purchase a vehicle. They are just as trash as autonation, check the reviews on facebook, yelp and even the better business bureau It's a real eye opener. read more

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I had an EXCELLENT experience selling my car at the Carmax in Renton. I had a somewhat complicated situation and after trying both the dealership and Carvana and not getting anywhere, I was directed to Carmax. Once I started working with them the whole process was a breeze. I especially have to shout out my girl Janelle who removed several obstacles for me. She was so kind and helpful and responsive over email and truly went above and beyond. She definitely deserves a raise. Cannot recommend this location enough for helping to make a typically stressful exchange so easy. read more

We knew what car we wanted and found 4 in the area. This was our second stop. Also our last. The car was perfect, we got a fair offer on our trade-in. No hassles, no mystery fees. No pressure. The price on both our new car and our trade-in were fair. Great thanks to our salesperson Renee. Who knew buying a car could be fun? read more

CarMax - Car Buyers Near Me - Renton, Washington

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Like any other carmax this carmax will beg you to buy a car, threaten to sell the car to someone else and when you try to go purchase the car they send you through a loop hole, the down payment changed 6 different times, they didn't like how we set everything up on our carmax account so we are approved and ready to buy the car, literally set everything up on our carmax account and made sure our trade in was ready and approved and set so we could just go in and sign paperwork and they just send up through so many loopholes, they didn't like that it was a screenshot, they didn't like that it was a pdf sent to them and then you want us to feel comfortable to login to our personal accounts on your computer just for it to probably work, i don't believe that's how it works when you go buy a car, you normally plug in numbers from the information either A on your account that you put information in or B through pdf files, paperwork or screenshots. They clearly don't want to make the sale nor help you sell a car, if you're ever going to buy a car i recommend taking your time and doing research into A GOOD DEALERSHIP and get a car through them not wasting your time at fucking carmax. i recommend go to Honda automation literally right next door they will help you sell and car. How could you improve ? don't harass people into buying a car and then don't sell them one. read more

Really good purchase experience. They gave me the best deal I could find on my trade in, and were friendly and thorough about both inspecting my new car and letting me figure out whether I wanted it or not. Friendly people as well, and I didn't feel pressured at any point. Only downside is they were so busy that my appointment started about an hour late. Oh well. read more

I've NEVER experienced the likes of this place. My thinking was that the buying over the internet process was to make it less painful than going into a traditional lot........NOT!! I had cash in my pocket and was ready to buy. I couldn't get anyone to take the time to sell me the $40k used truck I had test drove and decided on. There is process after process just to test drive and then you must make an appointment to buy it. When I showed up to my appointment I was told that they would tell me in 20 minutes how long I would have to wait. After waiting 48 hours I gave up and found a truck at my neighborhood dealer. Two hours later I had my new truck and was on my way. SMFH! read more

Being one of those who really reads these reviews, I thought I would share my experience. After chomping thru all the warnings and good reviews online, I took the plunge on a 2018. Ordered on 4/11/24 from a store in Costa Mesa, CA. Arrived here in Renton on 4/23/24. Ready to drive and purchased on 4/25/24. Staff was awesome, process super easy, great the whole way! And the care exceeded my expectations. read more

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Thank you to Rowan and Justin for being endlessly patient and kind as I worked through being indecisive ;) Car shopping is pretty anxiety inducing for me, but they made the process truly enjoyable. Definitely recommend asking for them! read more

CarMax is literally the best dealership. This was my very first time purchasing a car but I ended up financing with my bank instead due to me not having pay stubs to show. The people helping me were amazing and very patient with me and always answered my questions if I ever had any and we're explaining things well enough for me to understand! I was able to look at different cars and 24hour test drive this car I knew I fell in love with right away! Honestly it was pretty stressful but it wasn't because of CarMax but rather my bank. In the end everything went great, my car loan is being sent in a few days guaranteed but they were able to still let me take my car home! A great and long experience but I would definitely buy a car from CarMax again! read more

CarMax - My first car - Car Buyers Near Me - Renton, Washington

This has been the best experience I've ever had at a dealership. It didn't feel gross like most dealerships. The service was amazing I bought a car I loved at an affordable price. They gave me top dollar for my car that I traded in and it needed a new engine and had other things wrong with it and had been in an accident. I will always buy my cars from here from now on. I'm very pleased and they had the best customer service! read more

Very good experience at Carmax. We brought the car in and waited for about 30 to 45 minutes while they inspected the car. They didn't try to bring down the price I had certified online which was very pleasant. It took about another 30 minutes for them to draw up the paperwork, but after that we were out the door with a draft an hour and a half later. I would recommend Carmax to anyone who wants to sell a car without all the hassle of selling it yourself. read more

Tim is such an awesome person and a really great salesman. The entire staff was extremely helpful but Tim really made things as easy going as possible and didn't make me feel pressured to buy anything, and honestly has the buyers best interest at heart I'm so happy with my purchase and will definitely recommend this place AND Tim to as many people as I can :) read more

The transaction was refreshingly pleasant! The offer they made on my vehicle was thousands, yes, thousands of dollars more than offers from 2 other dealerships. The vehicle I wanted from their inventory was not on their lot so they shipped it from Spokane. Larry, the salesperson, said it could take up to 14 days to arrive and be ready for a test drive. It actually arrived less than 72 hours later! I dreaded the thought of purchasing from a traditional dealership because of painful life sucking, hoonswaggling experiences I have had with them in past. At Carmax from beginning to end was a straightforward experience. The transparency alone raises the bar when it comes to car sales. The salesperson, Larry, was helpful and very nice. The only issue here is the salespeople may not be very well versed in the specific vehicle you are purchasing. There were other employees who were able to answer my questions but ideally your salesperson would be well versed in the vehicle you are seeking. Next time I would ask for a salesperson who is knowledgable about the cars I am interested in so questions could be answered more efficiently and accurately. Oh and they present your, new to you, purchase with a giant bow placed on the hood. It was very sweet. I purchased the service warranty so we will see how that goes. But so far I would strongly recommend giving CarMax a chance. It's a great business idea that seams to take the sleazy out of used car sales. read more

CarMax - MIKE BAKON & LARRY THE SALESMAN - Car Buyers Near Me - Renton, Washington

Wow! What a great experience. No longer needed one of my cars and Carmax made it so I didn't have to go through Craigslist. From start to finish it was an hour and fifteen minutes to sell my car. Would absolutely use them again!! The cure to creepy Craigslist buyers! read more

We've gone to CarMax 3 times and each time was a good buying experience. I like the no-haggling policy, and being able to browse the inventory easily online so that when we come in for an appointment, we are able to take a look at what we selected. They were pretty straightforward. All 3 times we came away with cars bought from Them happily, abs the third time involved a return. (Hi tech Car not suitable for my dad, which was on us, not on CarMax). That just proves how true to form they were -- truly customer focused and hassle free. We called, brought the car back, car was inspected, and within 15 mins had our check in our hand. Truly no hassle. Thank you CarMax! You run a great shop! We will be back! read more

Came here to have my car looked at. Had an appointment at 1 o'clock sat here for over a half hour not one person came up to me. I finally left. I got tired of looking at people sitting over in a corner yukking it up instead of helping the customers. Do not recommend this place. read more

Employee left me waiting in the lobby for over an hour without any update on my appraisal, it only took 15 minutes for the que board to say my offer was ready, but I could see he was busy trying to sell someone else a car. The front desk apologized when I finally asked what was going on and after an hour and a half I got my offer. read more

We sold our 2007 Honda CR-V to CarMax and had a good experience. I made an appointment for Saturday at 3:30pm online the day prior. A few hours later I got a call from Trey confirming the appointment and setting expectations that it may take an hour or so because Saturday afternoons are super busy. Trey was also able to confirm via text later on Friday we would not need to bring our title with us because the vehicle was electronically titled. This saved us from searching through 13 years of dust in our file cabinet to find the original title. We arrived for our appointment right at 3:30 and Trey greeted us about 20 mins later. He was very nice and walked us through the process setting expectations for how they appraise vehicles. The primary driver is 7-day auction prices for similar vehicles as long as there are no major issues with your vehicle. He mentioned up front the offer may not align to Edmunds or NADA, but should be close to Kelly Blue Book. I just wanted a fair offer so this was ok. They completed the appraisal by 4:15pm. Trey took us through the review of the car and everything checked out ok. Our offer was $4000 which was a fair offer based on Kelly Blue Book values so we decided to move forward with the sale. The paperwork to sell was straight forward. It took a little longer than they said it would, but no big deal. We weren't in a hurry. We pulled out of the parking lot with the check in hand just before 5pm so about 90 mins start to finish after arriving on a busy day. This included a few minutes to go through the car and make sure we didn't leave anything by mistake. Overall, CarMax set the bar high for managing my expectations and this led to a smooth and pleasant experience. I don't sell a car I've owned for 13 years every day so I really appreciated the complete lack of stress. I would definitely use CarMax again. read more

Went into CarMax a year ago, looking into a vehicle after looking at some online. Was greeted by a young man named Luke! Who answered a bunch of questions about the car (thought he was actually giving me facts or knew what he was talking about) let us test drive it around a short area around there lot. Over and over stressed to this kid I need a safe and reliable vehicle that isn't gonna leave my children and I stranded!!! My biggest mistake was staying, and listening to the b.s. this kid was about to feed me worth over $20k..... Without going into my whole 12 months worth of the headache and drama with this company my car has been in the shop for just shy of 8 weeks with no resolution and the extended warranty is a joke!!!! David in service will tell you like after like that he will do all he can to help, stay in contact and reach to you ..... Don't waste your time waiting on someone who will make you seem like you have no idea what you are talking about it calling him out that your the one lying!!! I am warning any and everyone is you even think of buying a car at CarMax if Renton you should take it to a certified mechanic elsewhere and have them run a full diagnostic on the vehicle!!!! Look over everything...... If I could give negative stars I would, this place is a joke who lies to your face about the history of a vehicle claiming they know about the cars history!!! read more

They don't allow you to haggle on the price. This ensures that every car is packed with profit. This also ensures that you're not very likely to get the best deal. On car gurus.com You can shop for vehicles and compare which dealer has the lowest price on your vehicle read more

The store management is AWEFUL. I called at 8pm to ask if I could come in to the the appraisal done at 8:30, and the person said yes and booked the appointment for me and told me as long as I get there around 8:30 then they can appraise my car. I got there then they asked me to sit and wait for the consultant to come. I waited more than 20 minutes and they just come to me saying their consultant is gone! It was still 10 minutes before 9pm, the closing time of the store. Then their manager, Brianna, come and ask me to leave with very unfriendly and contemptuous manner. So this is how CarMax treats their customers. And this is how their employees leaving work before the closing time leaving the customer who had an appointment sitting and waiting. Shame on you CarMax! Management, you may seriously consider the service level of you employees. read more

Selling our VW Atlas was incredibly easy and very quick. The price they quoted us online was 100% honored when we sold it to them. I would absolutely sell a car with them again. read more

I bought a Prius from Carmax about a month ago. They knowingly sold me this car without telling me it had a strong odor from the previous owner. I didn't notice it when I test drove it because they managed to conceal it temporarily and I didn't realize the magnitude til I was driving it back home and got a bad migraine and my daughter noticed the scent as well and got a headache after riding in it with me. I got the car de-odorized by Carmax two days after purchasing it but it did nothing for the problem. I tried Contacting them with no return response or anything. I love that car but the scent is very strong and sticks to my clothes,body. Everything. I regret buying it and I wish Carmax had disclosed this but they didn't. I turned in my former vehicle because of significant issues and now I have a car that smells like motor oil and paint... Update: 6/08/21 I went to my mechanic and he said it wasn't paint from the previous owner but mildew... read more

We went with Carmax based in the offer they gave us for my elderly father in law's car. We called to make sure we could sell his car on his behalf with a power of attorney letter. The woman on the phone said yes. After waiting 40 mins in the building, we were told we had to have a physical letter (not a PDF). So we had to drive 20 mins out of our way to pick him up and start the selling process all over again! Thanks for wasting our time and forcing us to bring an elderly man out of his home during COVID times. I'll sell someplace else next time. read more

I have bought several cars in my life and it's always been a terrible experience. My daughter needed a new car-naturally I was dreading car shopping but let me tell you -Sam with the Renton CarMax was absolutely amazing. No hassle, no pressure, he was fully vested in making sure we were getting the best deal, the best loan and the best car. He explained everything in detail, made sure we understood everything every step of the way - he was absolutely amazing. The experience was COMPLETELY stress free and actually super easy. It was so great I am actually thinking about trading my vehicle in for a newer car! Go see Sam-don't hesitate! read more

I have had the worst experience with Carmax, I bought a 70k diesel truck from them putting 50k down (with trade in) and not even in the first year it was in the shop with multiple issues ranging from Electrical to DPF system. I have had roughly 5k in repairs thankfully covered under warranty, unfortunately I had to pay for labor. I tried talking with Carmax Lynnwood management about getting me out of this truck but they instead decided that it wasn't there problem and to take it up with max care and the manufacturer so I took it to a mechanic Carmax sent me too and THEY didn't even want anything to do with it, Keep in mind I'm paying for "Max care" I ended up goin to a dealership and the truck has been in that shop 4 times in the last year and this last time I had it in the shop I was out of a vehicle for 2 months, I called max care and carmax corporate for any help what so ever and I received nothing, they did not help me what so ever. Car max told me to come back when the truck is fixed and they will appraise it to "help me out" and I received an offer 15k under what the truck is worth. How unfortunate that I gave them multiple attempts to fix this issue and they continue to brush it off like its not there problem. After I left today the manager I spoke with during my truck problems smiled and waved as I left the store as if he didn't care and it wasn't his problem very rude to treat your customers like trash and over all probably the worst experience I have had in customer service and in the dealership world. read more