This locally owned shop is a gem! The owner is honest, knowledgable and goes out of his way to…read morehelp! Will only shop here moving forward. The best!

Awesome service even though I didn't buy my sunglasses there. One of my screws came off of.my…read moreRay-Bans and he was able to fix them temporarily until he got the original part in. Super nice guy and prices are trustworthy.

Absolutely terrible experience at this Sunglass Hut. I was sold the wrong pair of Ray-Bans by an…read moreemployee named Brenda. When I went back to return them, she denied responsibility, claimed she "didn't remember," and then doubled down by saying they were "damaged." The manager was very rude, accused me of damaging them myself, and backed Brenda instead of correcting the mistake. I was refused a refund even though I had my receipt and the original card. To make things worse, they kept my receipt, leaving me completely stuck with a product I didn't want and no way to return it at another location. On top of that, this all happened while I was on my way to a funeral it completely ruined my day and turned an already difficult situation into an awful one. The only positive was an employee I dealt with the week prior, who actually tried to help me and would have processed the refund if I had the physical card with me at the time. Bottom line: dishonest staff, zero accountability, and terrible customer service. Avoid this store at all costs unless you want to get stuck with the wrong product and no refund.

Maria would not honor the return policy even though I bought a pair of sunglasses here brand new…read moreand only tried it on in the store. Being rude and inconsiderate towards your customer is not acceptable business practice.

I'm a little biased towards Gentle Monster towards my selection of glasses, but that's because they…read moreoffer something I find unique in the optical space which is shape, storytelling, and craft. This South Korean powerhouse puts out some really interesting and unique collections, such as the recent botanical collection, jewelry collections, and have major collaborations with artists such as Jennie, fashion houses like Maison Margiela, and more. This is one of two physical locations in California at the moment, and walking in feels like visiting an art exhibit. Each location is unique, and I feel that the installment at the South Coast location is fairly interesting. There's always a ton of different collections out on display that you can try on, and workers all around if you have questions. From my experience, they've always been kind and helpful, and you can always be in touch with a sales associate if a particular frame is sold out and you want to stay updated when they get one in stock! You can always come in whenever you want as well to get your frames adjusted which is convenient, as sometimes mine would get loose and I can just come in and be serviced. While the price may seem high, I believe that the quality of every frame is high up there, added with service and uniqueness, it all is a worth while investment and small luxury upgrade.

Glasses broke after ~20 uses and the store won't fix it and won't offer any store credit.read more

My family and I had a very disturbing and disappointing experience at the Sunglass Hut location in…read moreSouth Coast Plaza in Irvine. What makes this even more upsetting is that my family and I have made countless purchases from Sunglass Hut over the years, and it is extremely disappointing to see how we were treated during this visit. We went in so my mom could browse and try on frames she was considering for prescription glasses. We were approached by a sales representative named Kathy, who initially asked if we needed help. We politely told her we were just browsing and that my mom was still deciding. Just a couple minutes later, she approached us again and asked the same question. We again politely said we were okay and that my mom was simply indecisive and still looking. She came up a third time and continued to pressure my mom while she was actively trying on frames. My mom told her she was still deciding, but Kathy then took the frames directly out of my mom's hand and said, "Let me put that back for you," even though my mom was in the middle of trying them on. She then came over to me and took the frames out of my hand without me saying anything and said, "Let me put these back for you." This was extremely odd, uncomfortable, and inappropriate. We were clearly trying on the frames, yet she was physically removing them from our hands without our permission. It made us feel unwelcome and disrespected. As people of color, this interaction felt especially troubling and made us question whether we were being treated differently. After this disturbing interaction, we decided to leave the store because I told my sister that I felt very uncomfortable being there. My sister, however, went back inside to calmly ask the employee for her name. The employee said her name was Kathy, but then suddenly began yelling at my sister at the top of her lungs, saying, "What is wrong with you?" This was shocking, aggressive, and completely unprofessional behavior. We entered the store as respectful, loyal customers who have supported this company for years and were genuinely interested in making another purchase. Instead, we were treated in a way that made us feel uncomfortable, disrespected, and unwelcome. This experience was unacceptable, and I hope Sunglass Hut management takes this seriously and ensures that customers are treated with professionalism, respect, and basic courtesy.

Do not shop here- what a SCAM! Purchased a MiuMiu sunglasses since the shopping assistant convinced…read moreme that I can return them within 30 days without any issues if I don't like them. I come back a week later to return them because I didn't like the fit on my face and they refused to exchange them due to "new found scratches". I was never told to inspect for scratches when I purchased the glasses and was given a display pair. I was forced to buy the protection plan for $30 to exchange them within the year. Today I went in to exchange them since I'm really not happy with the miu mius. The lady charged me additional $50 to get a new Prada pair that was well below the price of the miu miu! I'm so shook with this scam business and want others to be aware of this place!

Helpful and friendly staff! Went in to see if I can get a replacement nose piece for my glasses…read more The worker was polite and serviced the eyewear for free.

Have been going into the store for a number of years. Always a great selection and the customer…read moreservice is exceptional. Went in and asked David for some assistance today with my frames. He is so knowledgeable and so well-versed in how to adjust frames to fit the face it's fantastic. Would highly recommend the store and the customer service always brings me back. Thank you, David for carrying such a great selection and always being willing to help when I have an eyeglass need.

I stopped in here while on vacation. I stopped in only trying to get an idea of what sunglasses I'd…read morelike to order back home. I've been searching online to get an idea of some nice prescription sunglasses but that's one of those things you have to try on before you buy. I always struggle with my face shape to find glasses that go well with my face. Jojo was so helpful and the first pair she picked out for me was it! I tried them on and loved them. I had my prescription emailed over to me from my eye doc office in Vegas and Jojo said she'd have my sunglasses ready the next morning! I was so worried they wouldn't be ready because we were leaving town to go back home the next day. Sure enough I stopped in the next morning right after our 10am checkout and they were ready!! I'm so glad I stopped into this shop. The wide variety is hard to come across in Vegas and there's no way I would have gotten them back with prescription lenses in 24 hours.

If you need fresh shades, solid kicks, or gear that stands out, this is the spot. Great vibes and…read moreawesome staff.

I've been wearing glasses for 15 years, and this has been the best experience I've ever had. Mark…read moreand Kevin are both very kind, patient, and genuinely want you to walk out with a pair of glasses that is right for you. There's no pressure at all, and I got to spend a good amount of time trying on different styles before I settled on a pair of glasses and sunglasses. My glasses were ready for pickup the next day! The pair of sunglasses I picked were perfect, except for the fit. No worries because Kevin is an expert at adjustments and carefully customized the frame to fit my face.

It's been one year since I first visited eleven for my glasses. Even though I'm out of network, I…read morewill continue to come here, and brought my SO for his too (he loves his!). They offer frames from the $50 range, up and through the high-end Korean brands, and the best thing that they're all great quality + the frames look genuinely good no matter the price. If you're getting prescription glasses, it's likely they can cut it for you the same day, even just walking in. Many of them are light and airy in weight (while being sturdy!), whether they're thin or thicker frames. That quality is just as important to me as how they look. In the past decade of being an adult and figuring things out, I've tried a local optometry place (family-recommended), Jins and online stores but those frames were heavy / hurt my nose, and I thought for the longest time it was just a consequence of wearing glasses. I was surprised to experience otherwise when I got mine here. Lastly I genuinely think this shop is something special, and in 2026, probably one of my few and warmest impressions of a brick & mortar store locally that isn't a restaurant. We've been helped by Kevin and Mark, who truly love what they do, and don't try to push you out for a sale nor are passive. They take the proper time to explain things to you. We have multiple pairs now from here, so this is pretty much just a little letter of appreciation from us to say thanks to the staff!

I had a very wonderful interaction with an employee named Rusty, he is very caring, very…read moreknowledgeable and contentious of others needs in the store while helping me. He helped me find the perfect pair of glasses by just having a natural flowing conversation on what I was looking for. I appreciate his attention to detail and addressing any concerns. I am always happy with the quality of these glasses.

Been to this store many times and other locations. All have been great experiences but my most…read morerecent visit was completely different when a lady named Eileen assisted me. Upon reading reviews, I was shocked to find out that she has been the manager. I guess I was lucky to not have ran into her before because she was not helpful at all and very pretentious. I don't understand people who work in retail and act as if they own the store and treat customers like they're beneath them. Any of the other employees would be a better fit as manager than her.

I've been shopping at Surfside for decades, since they were on the peninsula. By far still the best…read moreshop around for surf/skate/snow. Stopped in to look at a new snowboard yesterday and ended up with a rad new setup. John in the skate/snow section was super helpful and so was everyone else. It reminded why I used to always get my gear from Surfside. While we were there my son grabbed a skate deck from the $40 bin. Ended up back at Surfside today to build his deck up and had awesome service again. 10/10 service 10/10 vibe 10/10 value Surfside is by far the best neighborhood shop around!

This virtuous young man helped me set up my new skateboard with great care, skill, and enthusiasm.read more

Just the right amount of bougie for this ex-Beverly Hillbilly. High end styles and exceptional…read moreservice. Especially Mark. He rocks the joint.

Best selection and customer service. When they were sold out of the glasses in the color we wanted…read more They helped us find them and we brought them back to have them color match our prescription. Just above and beyond customer service. The prescription and color matching was cheaper than lensCrafters.