Stay away from this company. We used them for our new home build and specifically told them to stay away from the protective hood from our underground propane tank. Repeated this several times and since it was very off to the side in an area no other sub contractors would be (given the ground wasn't level with the floor so you would have to literally boost yourself up to get back into the house) we didn't think this would be an issue. We were wrong. They ran over the propane tank and when we confronted them about it they were caught in several lies and ultimately just stopped responding. We just got an email from their attorney sending us a demand letter for the invoice we owe them. We're not paying that invoice until this is worked out as we have tire track proof and sworn testimony from our neighbors that they were the only ones down there- which again makes sense given nobody else but garage door installers would be down there as they wouldn't have an easy way in. Now I have to contact my attorney because they can't just be truthful and admit they were the ones who ran over the propane hood and it's now going to cost us over a grand to get it fixed. They are dishonest liars. STAY AWAY! read more

Had two garage doors installed in 2022. One of my two doors stopped working after the recent storm. Called for repair, and looked up the diagnostic codes first, so I was familiar with the part needed. Technician confirmed the problem and advised that I save some money and order the part myself. Couple of weeks later, they came to install the part, but nothing worked. Said I needed a different part, circuitboard. So I didn't even need the first part I ordered! This time they advised that I order through them. Today I found an invoice for $175. Called to see what for? Service call. But I said nothing was fixed! Shouting ensued (me) with a very uppity phone secretary. This job involved annoying errors from start to finish, including a sub-par carpenter for the install. Husband re-did it, our time and expense. Another appointment for their "correcting" a detail never was completed. I do not recommend. read more

I have tried to remain loyal to this business. They installed our garage doors originally. But recently our home was hit by lightening and garage door motors were damaged. I have been waiting for 2 months. I have been told parts would be in "next week" several times. Now they won't even return my calls. My 75 year old husband has to prop the door open with a broom handle every time he goes in and out. Guess it's time to try another company. read more

They don't stand behind their work. They installed the doors to a new build home we moved into. The wall mounted opener inside the garage was done poorly and went on/off intermittently. By the time I worked with the builders to get them out to repair it the did so but charged for the work stating over a year since the install. Would look for other companies that take more pride in their installs. read more

This afternoon our garage door would not open ! One car out , one car in ! It's Friday afternoon and I thought , there is no way I can get this done today but I will get on the schedule for Monday morning .How wrong I was ! The tecnicians came out an hour later and fixed it ! I am grateful because recenty our neighborhood has fallen victim to to stolen vehicles and vandelism. read more

The good people at Cowart Door have been great! My old, crappy door wouldn't open, so they installed the right part and gave me a nice remote. Works so well. A few years later, I spotted a snake crawling into my garage underneath the door. Terrified, I called asking if there was anything that could be done to better seal my garage. From their expertise, I learned that I had no seals, at all! They installed seals all the way around the door and not only does this resolve my issue with sneaky snakes, it looks fantastic! Wow! The crew who came out was there when promised and did a fine job. The owner, BJ, and the lovely Office Manager, Denise, are the best! When I buy my next home, I'm calling them to install an awesome garage door because of my experiences with them. Thank you a million times! These are good people and I like doing business with them. read more

Had the spring go out on my garage door and was really happy with the replacement and service from Cowart Door systems. They schedule me for time to replace it and then showed up on time and fixed it for the price they quoted. Can't do much better than that! Thanks read more

These guys were my last hope. I was wanting it to work. Came out to fix the door, didn't have screws to do the job, promised to return the next day. Stayed home from work, no show... called next day, told they would need to quote the repair, stand by.... nothing. Won't respond to emails or calls now. I wish there was a reliable company to fix a door in a city like Austin but alas... there doesn't appear to be. Hull service was the same thing. It's not rocket science. Just show up when you say your going to show. call back when you say you will, and don't make the customer hold your feet to the fire to provide basic levels of expected customer service. It's like we live in Beijing or something. read more

After taking today and working from home on a day that I really shouldn't have, I was told they would come today and fix my garage door issue. I waited around expecting a call and got one at 320pm telling me that they could not make it today and wanted to reschedule. Due to my schedule next week I cannot take off time from work or work from home. I asked about why someone else couldn't come later and I was told I would be charged an after hours rate. Why would you charge me an after hours rate when I've already been waiting around for you all day? Not very happy, and as a trusted partner on KOKE radio, I would have expected better than this. read more

So I have been waiting 7 plus hours for one of their repairmen to show up. Great quote, great installation but service? Run anywhere else

I have done business with this company for 30 years. They were quite wonderful till I don't know what's happened. They send a technician out to one of my rental properties who declared that the garage door opener needed replacing. Trusting them I ordered the new one paid for it but in the meantime a handyman went by and $40 later it was fixed. They gave me my money back on the garage door opener that I didn't purchase however they were unwilling to refund the service charge for the technician going out and was trying to sell me a garage door opener I didn't need. Incompetence or dishonesty I don't know. I would just think that the company would take it out on the worker and not their customers. read more

Good business. No-nonsense folks who seem to be highly knowledgeable in their specialty (i.e. garage door systems). So, here's what happened: A couple weeks ago, my builder-grade (read: junk) garage door system fell apart on me. While closing, several wheels fell off the rails, part of the tension wire unwound, and it was a complicated mess. In my (idiotic) attempts to rectify the situation, I ended up damaging the garage door and bending part of the garage door opener. Of course, this happened on a Sunday night, leaving me with no feasible method for securing my garage. Thankfully, Cowart Door Systems offers after-hours emergency garage door repair. (I didn't even realize after hours garage door repair was "a thing" until this all happened.) Rob came out, patiently explained the situation and the mechanics behind it, and was able to re-mount and lock my mess of a garage door. .......... After that positive experience, I decided to contact Cowart Door Systems to have a brand new system installed - new door, new garage door opener, new rails. I don't have any of patience for cheapo junk. The gentleman I spoke with explained a couple different options, in layman's terms, and I opted for a heavier steel, insulated garage door, along with a new Liftmaster garage door opener. The garage door installer came out, hauled the old, twisted mess away, and installed a brand new system. It's nice, it's quieter, and it has the "feel" of a more quality system than my original setup. We'll see - but so far so good. .......... Takeaway: everyone I worked with from Cowart Door Systems has been straightforward, to the point, and focused on doing a quality job. At no time did I feel like anyone was trying to "upsell" me or confuse me with industry lingo. Both guys who came out to my house knew what they were doing - they're clearly well trained. Glad I chose these folks. read more

Sensors went nonfunctional and Scott Cowart arrived promptly and proceeded to get the work done in just a few minutes. Pricing was fair, $59 service call and $59 for new sensors. I have been overcharged by other door companies in the past. He also made recommendations for additional maintenance work that I could do myself, e.g., lubricating the rollers and springs. This company will be my go-to for any future garage door work. Outstanding service and prices. read more

My experience from start to finish has been a good one with Cowart. They delivered the doors I wanted ahead of time. The main reason for my 5 star review is that we have had two "warranty calls" where they were responsive and fixed the issues within days of calling. Keep in mind if you are buying door(s) for an older home, the initial install might not be the "last" install. My doors have defiantly needed some adjustments to fit exactly right. read more

My husband and I live out in Cedar Park. We just got a "new" home, it's 2 years old previously owned. The garage door that came with the house didn't fit the feel of our home so we did some research and called around to get a feel of pricing. Cowart was a little pricier than the other places we called, but we were willing to pay more for quality of service. They came over for an estimate. We wanted our garage door to be customized - wooden garage doors with three windows on top. A technician came out to give us an estimate and we agreed to get the project started ASAP. We're happy with our new garage door and the service that was provided. A great group of people, and they delivered quality work. read more

BJ with Cowart doors is amazing. I am a super hard to please customer. After a horrible experience in the past with a custom garage door builder, BJ came to the rescue. He built us two custom garage doors in mahogany. The craftsmanship was gorgeous, the install was flawless. These new doors totally changed the curb appeal of our house. I can't say enough about the follow through. I read the other posts, service people are always late. Welcome to a growing city. They get the job done, end of story. read more

Were called twice for service. Both visits yielded the same attitude, quality and cost. Technicians continually told us that we needed a new door and full system, rather than repairing our old system. When directly instructed that we just wanted it fixed, they were condescending. $300 for a repair visit w/o parts is extremely high. Repairs required revisits and lack of attention to detail along with the attitude led us to another vendor that does great work. read more

Oh my gosh, thank Heaven they messed up on my appointment. I had an appointment for someone to come between noon and 5pm. Never heard anything so I called them. I was told the service call would be $100 and then the technician, which I appreciated his honesty, said if I come now, since it's after hours it'll be $275! This was after 7pm. At that point I said I was going somewhere else. I called Overhead Garage Door, was told my problem sounded minor and the service call would be $29!!!! PLUS they're coming out tomorrow. So thank you Cowart Door for being so unprofessional...you saved me money! read more

I'm a true believer that if someone works hard to remedy a mistake that they should be given a second shot. I received an apology letter and a refund check for the service call from the owner of Cowart Doors. So there you have it, they are back in my good graces... even though I found out I could have gotten the same doors from Costco for $600 less, but that's my bad. And my doors really do look fabulous! read more

The home we purchased in August, 2009 was outfitted with unique garage doors - probably commercial. They had no safety equipment (cameras or pressure sensors) and were very unsteady. I called several "garage door" companies; many admitted that they did not have any expertise with these doors, and those that did wanted to charge a service call fee just to take a look. When I called Cowart, I spoke with Kamla who knew exactly what we had. She sent a crew out to give us a free estimate, walked us through the issues, and provided a written estimate. They then explained what would happen and when. It may seem that Cowart is more expensive than other companies when you first compare prices. And, they may be a llittle higher, but my experience has been that they are more thorough up front. That means no surprises, and you don't have to worry if they know what they're doing. Yeah, a door from Costco may be $600 less, but when it's all said and done you probably save a couple hundred bucks - and had to beg, borrow, and steal to get the third-party installer to come back half a dozen times to get the job done right. Kamla and Cowart team get it right the first time. read more

We had custom wood garage doors installed just before Christmas. All along the way--from measuring to final installation--we experienced nothing less than complete professionalism. We also had new garage door openers installed (quiet, belt drive types). The attention to detail during the construction of the doors and the staining of the final doors was impressive. My wife can be a very tough one to please with such projects and she was overjoyed at the final result. No additional adjustments (so far) have been required. I highly recommend Cowart--especially if you are in the market for custom doors. read more

I've had my wood Cowart garage door for 5 years now. It's probably the best single decision I've made in my $100K + of home improvements I've done on this home since 2011. I have it lightly sanded and a new clear coat put on it every several years, along with my front door. An outstanding piece of craftsmanship backed up by great customer service. Worth every penny. read more

I've used Cowart for clients home plus my personal residence and have always received quick response for quotes, installation needs plus the installers are knowledgeable and extremely professional. I highly recommend them read more

Thank you Cowart Door Systems for the great service. First off, the bill was less than the estimate amount, it ended up being less time to wait than I quoted and everyone I spoke with was "Texas Friendly." Also, you did a great job replacing the bumper on my work truck. I appreciate it. read more

This is review is more based from a vendor relationship with Cowart Doors. I have had a great experience working with them. All of the staff is friendly and open to answering questions. Always prompt on answering calls and e-mails. I would highly recommend doing business with them to anyone I come across. read more

Remembering that my parents had always used Cowart for their garage needs..... I called Cowart for mine... Just as the review below...from Kamla receiving my request for a quote and acknowledging that I needed correspondence via email due to work hours and when I was able to receive a call real fast, Kamla was on the phone to me right away. Kyle and his coworker were able to get to me the same day and work was completed in no time at all. They were very friendly and professional. They can come hang with my garage door any time!!! Thank you guys! read more

Our new garage door has added tremendous value and curb appeal to our home. We were more than happy with the level of craftsmanship and attention to detail of Cowart's work on the door. I would highly recommend talking to Cowart if you are in the market for a new Garage Door. Tim read more

Cowart Door Systems earned our loyalty forever today. The Cowart employee I spoke to saved us the expense of a service call by troubleshooting over the phone the various causes that could prevent our garage door from opening. His patience and professionalism were the best. He walked me step by step through various solutions until the problem was found and resolved. It was a simple leaf lodged in the mechanism that blocked the remote control signal.from being received. So glad we didn't spend $100 to find that out. Thanks Cowart Door - we will recommend your products and services to all. Larry Ruggiano read more

Let me start out by saying that I despise YELP as anyone can slam a business and not be held accountable for their lies. Too much negativity in this world already. Kamela, Rob and Cowart did a fabulous job replacing my 50 year old garage doors!! The prices were competitive and well worth it. Love the doors and appreciate this company and their courteous and professional staff--highly recommend them! read more

I also gave this company a second chance ( see above) and I am glad I did. Second technician was a pleasure to work with. Very helpful and courteous as well as competent in his job. After a false start Cowart made things right. And I am happy to recommend them. read more

Came out to work on driveway gate. After visit 1 still not working right. After the gate stopped working all together, they came out again, said I needed new battery. After a week of a broken gate, came out with the wrong battery. Said they would be back Monday, no show. Came on Thursday, replaced battery but after the guy messed with it, then said the circuit board is fried. Really? So that was on 1/23... 20 days ago!!! STILL waiting on the estimate they were to get me! Also STILL waiting for the owner to give me a call back. Guess he doesn't care! read more

They were scheduled to come between 12 and 4. I waited all day for them and finally at 3:40 I was getting worried and decided to email and let them know that I hadn't heard from the technician. Dorothy emailed me back and told me that they were not going to be able to keep my appointment. I should have read the reviews prior to seeking work from them. Reading the reviews now and it seems that they have a habit of not showing up for appointments and not notifying the client. I think that is very unprofessional no matter the circumstances. I am very disapointed and upset at having wasted my day waiting on a technician/company that didn't even have the courtesy to let me know they were not coming. read more

I would give this company a "zero" if I could. The owner is not professional and does not stand by his product. Cowart built and installed our garage door. The door did not work correctly from day 1. We had Cowart repair the door at our expense over and over. We also had Cowart service the garage door regularly per their recommendations, yet it still contained to have major repairs needed about every 5-6 months. This past time that it broke, we called Cowart...again... and the owner basically said tough luck, not my problem and that he was "done dealing with us". We have had 3 different reputable garage door companies perform inspections on our door, and all have come to the same conclusion.. poor workmanship, as combining components that never should be together.. wrong spring, too heavy of a door for the motor etc. etc... Needless to say, we are having this piece of junk ripped out and are looking forward to having Precision Garage Doors install our new functional garage door! read more

I purchased two large overhead doors with openers from Cowart a little over 3 years ago. Both doors had issues with the primer (applied by the actual door manufacturer and not Cowart) bubbling shortly after installation. Not sure if Cowart knew the door manufacturer had issues. I'll give Cowart a pass on this one. However, one of the openers started having issues with the operating limits from almost the beginning. Cowart gave me the name of a local (Houston) repairman. (It should point out that these doors were probably only opened maybe once or twice a week. Neither were seeing a lot of usage.) Over the course of three years I had the same repairman out multiple times. He tried to fix the problem but was never able to solve it for more than a short period. I had another repairman out and he indicated that the door operators were undersized. A second repairman, who was working on my garage door (as opposed to the two "barn" doors) also told me that the operators were undersized. I contacted Cowart who did not believe me or what these two guys said, so they contacted the operator manufacturing representative and they gave Cowart the name of another repair company in Houston. Cowart passed this information on to me. I contacted them and they too said the door operators were not adequately sized for the doors. In the last case and one of the previous cases both repairman indicated they talked to the manufacturer and were told by the manufacturer that the operator was undersized. I passed this information on to Cowart. The next thing I know I get an e-mail from Cowart. In the e-mail they quote Liftmaster saying the operator should have no trouble with the doors (not sure who to believe the two repairman who said they talked to Liftmaster and per them Liftmaster said the operators were undersized for the application or Cowart who says they said they were adequate for the job.). He also quoted the original repairman. I cannot speak to what the original repairman toold Cowart, but the facts stated were not anything remotely as I remember. One thing that was said was the problem stemmed from the lags screws having "wallowed out" the studs. Cowart installed the doors and no one, with the possible exception of the repairman Cowart quoted, had any reason to touch the lag screws which begs the question as to who actually caused the screws to "wallow out" the studs. The last quotes in the e-mail were "from" the repair company Cowart had me call at the suggestion of Liftmaster. In the quote he stated that he talked to the guy and that he did not remember me nor could not recall them ever doing any work for me. This surprised me since it had only been about a month or so since I had both telephone and e-mail communications with them. So I contacted them. He knew who I was as soon as I identified myself and he indicated he had never had ANY communications with Cowart staff. Needless to say I am underwelmed by Cowart's support and the quality (or lack thereof) of their work.. read more