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    Cowboy Supermarket

    3.0 (2 reviews)

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    Butcher Box - Worms in the salmon!

    Butcher Box

    1.8(12 reviews)
    3.9 mi

    The food is good, better than a grocery store's, but it comes at a price beyond what the cost of…read moretheir meats are. First, one must subscribe to a box of limited, general (e.g., beef, chicken) choices, and you don't get any choice of the cuts of meat that are within those categories. They regularly offer sales that you can add to what your base box, some good, some overpriced. Frequently, the prices for the sales undercut a previous sales price, i.e., the item could be $23 on one sale and $14 on the next. To get the best deals, one has to sift through your list of what you've added to your box, and what's in your cart can't be sorted to make this easier. I've asked for this feature, but BB doesn't incorporate suggestions. A major issue is the cutoff date. BB is on Eastern Time, thus their cutoff time is at midnight that time. Once that happens, they bill you and essentially dump the cuts in a box, seal it, and drop it on the conveyer to send it to be shipped to the last address on file. You can't make any changes of any type. Therefore, if you forgot to sift through your choices, it's too late. You'll get everything that was in your cart as of midnight Eastern time. If you've changed your address or won't be at your address, it's too late. You're screwed, a box of spoiled meats will be waiting for you. The delivery window is several days, and one can't ask for a specific date, adding notes for delivery is useless. The box(es) will be dumped on your doorstep, no knocking or bell, the delivery service rushes off as fast as possible. Customer service is virtually non-existent. Chat is unavailable most of the time, phone waits are excessive (hint: put your phone on speaker, and you may wait so long that you forgot who you called, or you may give up), email response horrible and in order received, and solutions their CSRs can offer are non-existent. This service is best for those who are always at home and only want what's in your box already. If you add items to your box, you're playing with fire. It behooves you to edit your box frequently before the imaginary ax falls on charging you, dumping the meats in a box, sealing it, and passing it to the shipper to be sent. You're largely on your own.

    I am requesting this to be escalated to the a United States Based customer service manager…read more I have a serious concern and I'm tried of dealing with a foreign country who 1) is terrible at their job and 2) and only reads from a script. 1). End of May I cancelled my subscription via an extensive phone conversation, again with a foreign customer service agent, in an another country other than the United States. I canceled it primarily because I have an ongoing complaint regarding a Groupon a purchased on Groupon.com (http://groupon.com/) Groupon number: 1000-1497599999 for $175.00 I called Groupon they told me the Groupon code is active and to contact burcherbox customer service to resolve, this as been an ongoing complaint for 8 months, which is why I cancelled my auto subscription until this was resolved, 2) you didn't cancel my subscription, and continued to bill me $319.00 for a box, I didn't subscibe to, to an old address I no longer live at, I'm furious and disappointed that my phone call today to butcher box was another foreign person who doesn't understand the situation. You own me $175 is Groupon credit for this Groupon code: 1000-149759...... you owe me $319.00 in a refund for a box that was delivered that I already cancelled my subscript to. And you need to send me a private message to resolve. I'm tired of this.

    Photos
    Butcher Box - Torn packaging. Second box.

    Torn packaging. Second box.

    Butcher Box - Worms in the salmon

    Worms in the salmon

    Butcher Box - Ripped packaging. Third box.

    See all

    Ripped packaging. Third box.

    Cowboy Supermarket - butcher - Updated September 2026

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