Ed and team are great and customer oriented. I was able to come back after doing a test during a…read morequick break. Negotiating was free of stress and multiple options available. Will definitely come back.

AI phone system is a joke. I called a different dealer that doesn't use that garbage.read more

I had a great experience visiting David McDavid Ford. I was browsing on CarGurus when I found the…read morecar I wanted. I sent in a request and they immediately reached out inquiring about my submission. Karl Brown reached out via text & email to confirm and quickly sent over the documents where I filled out online. He was very responsive + professional and answered all my questions. I arrived at the dealership, test drove the car and I was out of there within an hour. I highly recommend asking for him if visiting!

I recently moved to Texas and needed to have a recall performed on my Ford. Since I had an…read moreexcellent experience with my previous Ford dealership in Henderson, Nevada, I expected a similar level of service here. Unfortunately, this visit was incredibly disappointing. I scheduled a service appointment a week in advance for 11:00 AM and arrived early at 10:45 AM. Upon arriving, nobody greeted me or explained where to go. After standing around trying to figure it out myself, I was directed inside to a receptionist who seemed uninterested in helping me. She asked a few questions without making eye contact, then sent me back outside to wait for someone else. After waiting several more minutes, another employee finally approached me and directed me to a service advisor. Despite having a scheduled appointment, he didn't initially ask for my name or pull up my information. When I explained I was there for a recall, I was immediately told it would take two days to complete. What frustrated me most was that the dealership knew I was coming. The appointment had been scheduled a week in advance, and the reason for the visit was clearly stated. If the service department was so backed up that the vehicle would need to stay for two days, that information should have been communicated before I arrived. When I asked about a loaner vehicle because I need my car for work, I was simply told they don't offer them. No alternative solutions were provided. To make matters worse, the service advisor then spoke negatively about other nearby Ford dealerships, saying they weren't any better. Hearing an employee criticize neighboring dealerships did not inspire confidence and came across as unprofessional. The entire experience felt disorganized, unwelcoming, and lacking basic customer service. I understand that service departments get busy, but communication and professionalism go a long way. I left feeling like my time wasn't valued and that nobody was interested in helping me find a solution.

My experience for buying my 2018 F150 was great. My salesman, Curtis, was great. The down side is…read morethat I bought a Ford F150. Since 30,000 miles my engine makes a very loud rattling sound every morning when I start it. Every morning it sounds like there isn't any oil in the engine. Grapevine Ford sold me an extended warranty. That is good news, since it looked like I would need it. I now have 62,000 miles and the start-up noise is twice as bad. The service department has a great team, but they are servicing Fords, so not good news. They can't repair the noise because the check engine light doesn't come on, so there are no emissions issues. Seriously, emissions light? What does that have to do with my engine sounding like it is falling apart every time I start it? I was told that the extended warranty company wouldn't cover it either, because the check engine light was not coming on. I finally went to a mechanic to ask what my engine issue was, and he said this a common problem with this Ford engine. The Cam Phasers are going out. Next, I had to find out what Cam Phasers even were! Again, I reached out to my service advisor at Grapevine Ford. What he told me really told me a lot about Ford Motor Company. He said that he and one of the dealer's mechanics had already had to replace the Cam Phasers on their vehicles. I asked him why he didn't tell me about this in the beginning? He then told me again that he couldn't fix the issue until the check engine light came on. I then went to my salesman, who instructed me to trade it in and let the next guy worry about it. Next, I called the extended warranty company, Mechanical Protection Plan, MPP, to try to get the issue covered under the warranty and was again told that if my check engine light doesn't come on, he doesn't have to do anything. There are no emissions problems. Simply amazing! Next, I tried to contact Ford directly. I left a voice message and after 2 days had not heard back from anyone. So then I decided that posting on 'X' might make a difference. I immediately received 2 responses. One, from a customer that had the same issue and he told me I was wasting my time trying to talk to Ford. He said they would talk to me and pass the information on. The other message was from Ford with a phone number to call. Had a great conversation with a nice lady, that basically said, "I understand your frustration, but there isn't anything I can do, I am just a social media person, but will pass the message on." Next, I was at the Texas State Fair. I spoke to the representatives there and a couple of the more seasoned people were aware of the engine problems. I was told they would look into it and get back to me. I really didn't expect anything, and didn't get disappointed. I wasn't at the fair for this reason, but it was interesting that they knew about the issue in this engine. With the pricing of the new F150's, trading is not an issue. Plus, I wouldn't pass this issue on to anyone else. Not sure what to do at this point.

CRITICAL WARNING: Late-Night Exhaustion Tactics, Document Discrepancies & Hostile Management…read more My household--consisting of a small business owner and a practicing physician--is posting this formal warning regarding the predatory closing protocols and severe administrative misconduct under Senior Partner Chaz Gilmore at Grapevine Ford Lincoln. On December 13th, we executed a vehicle purchase under conditions of extreme late-night fatigue at 11:00 PM. The finance department explicitly leveraged our physical exhaustion to execute a bait-and-switch on an advertised corporate promotion, unilaterally compressing a promised 90-day initial payment holiday down to a 45-day billing cycle within the rapid digital signature stack without transparency. To compound this, the dealership generated defective closing paperwork by printing a completely non-existent, compiled hybrid address line that merged a legacy historical street address from an entirely different town with our current city parameters--completely ignoring our valid Texas Driver's Licenses handed to them at the desk. This clerical failure caused immediate processing errors with the Texas Department of Motor Vehicles (TxDMV), keeping our official validation stickers in legal limbo and forcing my wife to physically return to the showroom months later to hunt down the missing state tags they failed to deliver. When confronted directly with these documented contractual and administrative blunders, Senior Partner Chaz Gilmore completely abandoned professional decorum, launching into an unhinged, emotional, verbal tirade on the phone. If these severe administrative discrepancies were a minor issue or a laughing matter, an executive with his stated decades of administration would have easily dismissed them. Instead, he completely blew up and acted outside of professional character because he knows his staff dropped the ball on legally binding documents, exposing a systematic failure in his administration. State regulatory oversight agencies most definitely need to look into the evening closing structures and contract data workflows utilized by this dealership group expeditiously. Look at every single line of your contract before signing at this location.

The reason we drove 68 miles one way to do business was 100% due to the Car Pro Show recommendation…read moreof Five Star Ford Carrollton. The buying experience started with Rocky Wall a little over a year ago. After I described exactly what I wanted, Mr. Wall did his due diligence and found 'our' truck on a freight car in Mesquite. Great buying experience. Fast forward to Jan, 2026, our truck developed a problem and would not leave our garage under its own power. I called the dealer and talked with Mr. Trey Russell, Mr. Garrett Tidman, and Mr. Will Miller. They, each one, reassured me that I would be taken care of! What an understatement! That team sent a wrecker, picked up my truck, fixed it, and returned my truck to me! I have never encountered customer service like Five Star Carrollton provided. First rate employees taking care of the customers! They earned my business! I will stay loyal to Five Star as they stayed loyal to me. Doug Plume

This has been the worst new vehicle purchase I have experienced, with 5 recalls in the first 10K…read moremiles. I was left stranded in Frisco after they said the recall wasnt that important, and shouldn't effect me. To make things worse, the service department argued with me every time about getting the loaner vehicle that was part of my warranty agreement. The vehicle had low washer fluid and even breakfast trash after being at their service department for a few days. Guess breakfast was on me.​

Damien was my advisor. He was great! Communications were excellent. Serviced the KDSS on my…read moreLandCruiser, and for a reasonable price.

Outstanding Experience - Truly Felt Like Family…read more We came into Lone Star Toyota of Lewisville today to surprise my wife, Grace, with a new car for her birthday--and the experience exceeded every expectation. We picked out a 2025 Toyota Grand Highlander Platinum in Storm Gray, and from the moment we arrived, our salesperson Gabriela Garcia set the tone. She was warm, professional, and genuinely welcoming--the perfect balance you hope for in a sales consultant. She took the time to really qualify us, understand our family's needs, and make sure we were choosing the right vehicle, not just a vehicle. The exact Grand Highlander with the trim package we wanted wasn't on the lot, but that didn't slow things down at all. Gabriela immediately worked to locate the exact vehicle we wanted at another location and personally coordinated getting it brought in so we could take care of everything today. That kind of effort speaks volumes. While waiting, we met Dave, the sales manager, who made the entire process feel easy and stress-free. No pressure, no games--just clear communication and genuine hospitality. Then came financing with Jonathan Ortiz, and I can honestly say this was the smoothest financing experience I've had in 25 years of buying cars. Jonathan walked us through everything clearly, efficiently, and with zero stress. What really surprised me was that while wrapping up the Grand Highlander purchase, I spotted a 2025 Toyota 4Runner Trailhunter that absolutely spoke to me. On a bit of a whim, I asked Jonathan if it would be possible to trade in my Civic and purchase the 4Runner as well--and before we knew it, we were driving home with two new vehicles. At no point did anyone feel pushy. We felt taken care of, respected, and honestly treated like family throughout the entire experience. I couldn't recommend Lone Star Toyota of Lewisville more highly. If you're local and looking for a dealership that values people over pressure, this is the place to go.

Peyton Ramos worked his cardfile and reached out about my expiring lease when I had almost given up…read moreon Ford. I had tried multiple times in the past at Autonation Frisco to talk with someone about starting a new lease and was unsuccessful. Recently I tried Bill Utter Ford...terrible. Then tried 5 Star Ford in Carrollton...same result. Peyton hit me up as I was researching Rivians. Literally going to be done with Ford. He worked a deal with me mostly through text, made it super easy for me. Then got me with Austin who was equally attentive and easy to deal with. Gave Zane a down payment, car came in less than a week later and I love it. Kyle worked a great deal on the service add ons I could not pass up. Easily the best car buying experience I have ever had. And I have bought a lot of cars. My 2nd Mach E lease from Autonation Ford Frisco and they have locked in my business. -Trey

GM and sales team (Cesar) are willing to go the extra mile for you, resolving any concerns or…read moreissues and giving you the absolute best deal. Had the best experience buying at this dealership.

Nobody is budging on vehicle prices these days especially if they're a highly desirable model…read more While most lots inventory has improved,these guys need more used vehicles. Great truck but outrageous price....I passed

I bought a used 2025 Corvette Z06 on March 7, 2026. The sale price was decent at $101,888.00. I…read moretraveled 4.5 hours from Tulsa to buy the car and had been pre-approved for financing. I wired the dealer $10k days before. I told my sales guy I needed to be home by 4:30 because I am in a band and was playing that evening. 1- I was stuck arguing about extended warranties and maintenance plans that I would never use and the car was under full factory bumper to bumper warranty. I usually only keep my cars for a year or maybe 2 tops. Over an hour debating with Gibert Martinez, the finance guy would not do a bare bones contract. I did plan on refinancing when I got home to get a 3.49% APR at my credit union. So, finally at around 12:30 said fine, I'll just cancel the warranty and maintenance when I get home. I HAD TO GO to be home in time. (I had to speed the whole way home and was still 1 hour late because we ran into 2 plus hours of bad weather.) 2- When I received my contract there was an additional paint and interior warranty for $1349.00 which btw was never applied. Sunday, I rinsed the car off and the water did not bead up at all. NO paint protection wax or silicone or ceramic coating was applied to my car. I took the car that week to a reputable detail shop and they did checks on the car. It showed no wax or any paint protection on the car was ever applied. ZAKTEK is a interior and exterior protection "warranty" that in non- refundable and also never applied. 3- The contract numbers do NOT add up. OKlahoma sales tax $4647.78, Ext. Warranty $2150.41 (although contract states $2205) Maintenance agreement $960.00, Doc fee $225, Government license fee $800 (?), Etag $10, dealer inventory tax $155.41, price of car (listed at $101,888) add all up equals $110,836.60, plus $10,000 down should be $100,836.60 financed. But the contract says $103,535.17 financed. That's a $2698.57 discrepancy. Remember point 2? the $1349 for the non applied ZAKTEK? guess what $1349 x 2 comes to? $2698. Not only did they charge me for the paint protection that was never applied but they charged me twice. but the $1349 was not listed on the financed break down but I do have the contract in my paper work.... This is a deceptive, crooked company. DO NOT BUY FROM THEM!! you have been warned. LOOK AT THEIR YELP RATING 2.2