Williams Taxi & Shuttle sent us a text the day prior to our 5am reservation…read more Morning of- the Chrysler Pacifica van arrived a few minutes before 5am- which was perfect since we were already in the lobby. Glenn was very chatty, which we liked! It made the shuttle ride to our destination (Blue Angel Lodge) go smoothly. We got to see the sun come up. And Glenn pointed out the female elk along the way. Since we were on good time- he deviated from the quickest route with Grand Canyon Village to show us deer roaming. Highly recommend using their service!

This company was very rude. If they start off like that on our initial conversation, I would…read moredefinitely not use them. Use Uber instead. I called to see if i could set up a ride and he acted like I was asking dumb questions. Also they do not take any last minute rides. Uber came through for us after all! Use alternative company if possible.

AZ West Taxi and Suttle was professional, reliable and available in Williams Arizona. We booked…read morethem the evening before and they arrived prompt (10 minutes early) in a nice car with a new car smell :) Professional driver and great service. Just what Williams needed. Thank you AZ West Taxi and Shuttle

This was the worst taxi experience we have ever had…read more From the start, the person on the phone was rude and not helpful. When the vehicle arrived, it was not clean or well kept, and the overall experience felt very unprofessional. The driver also had noticeable body odor and was not helpful when we asked basic questions about the area. We ended up ending our trip early because we were so uncomfortable with the service. We called another local company, Williams Taxi and Shuttle, and they showed up right away in a newer, clean vehicle with a very pleasant driver. They were able to get us where we needed to go safely and professionally. We did pay about $30 more with the other company, but it was worth it. This experience reminded us that sometimes you really do get what you pay for. I would not recommend AZ West Taxi And Shuttle based on our experience.

Booked a ride a month in advance & they cancelled on me at 9:30pm via text message the night before…read morethe ride was scheduled because they only take venmo as payment & wouldn't charge the ride to a card & provide a receipt (I need it for work). I told them I was going to pay it on my card when I scheduled the ride a month ago. Now I'm scrambling the night before to find a ride from the airport. Really unprofessional & I would recommend going with another service.

Thank you Bapy for saving our vacation to the Grand Canyon. Without you we would have been…read morestranded. I would highly recommend you to anyone. On time, clean van, friendly conversation, very professional. Dave & Dawn from San Jose

It is a nice ride down to the Grand Canyon and back. The hotel is an awesome place to stay. Our…read morehost on the dome car was Gina and she was really good at being a host and full of energy. Gina is extremely friendly and has enthusiasm for her job. She made really good recommendations for each individual group as to what they can do to have the best experience at the Grand Canyon based on the time they have and how many times they have been there. I highly recommend this business and highly recommend that you try to get Gina as your host.

We had such a good time today. With Cheryl as our car hostess and attendant, we didn't lack a thing…read moreand , we laughed all the way to the canyon and back. She also told us much informative information about the canyon, vicinity and Arizona. The south rim views were inspirational. It was a fun day and very memorable. Thank you Cheryl.

Awesome service! I took a hike in Sedona that went a little scenic route and I ended up…read moredesperately wanting a ride from one trailhead to another. First place I called right off said it was a 45 minute wait, and when I said where I was and where I wanted to go sounded doubtful. Second place wasn't even local and advised me to call someone else. Then I found Bob's Taxi lower down on the google results. When the man that answered the phone didn't bat an eye about my location, and told me it would be at least fifteen minutes, I was SO grateful! My ride showed up in about 20. ( no complaints, traffic is stupid in Sedona) and was Covid compliant and friendly. What more could I ask! Five stars to the knight in a black SUV that rescued me! One warning, they do take only cash, which I was informed of up front from the dispatcher. Thankfully I had the green to engage their services.

I didn't have a rental car so I used Bobs Sedona Taxi to travel in and around the Sedona area…read moreduring my vacation. My hotel was in Oak Creek Village and most of the places that I wanted to go to were in Sedona, so I relied on them a lot. They are great! The drivers are very friendly, helpful and knowledgeable. They pointed out landmarks and told me a lot about Sedona and the red rock formations. Bobs Sedona Taxi also offer tours, I didn't do any of them because all of my days were pretty booked up and I had already scheduled two other tours. Based on the drivers that I met, I imagine that their tours are good. They recommended some good restaurants for me to try, which I appreciated. The cabs are very clean. They are very prompt for pre-scheduled pick ups. They are also pretty quick when called for immediate pick ups. I am mobility impaired and a couple of times I had to call them to go just a few blocks, they were great and gave me really good rates. I don't know how they compare to other Sedona taxi services because I only used Bobs. I originally chose them because of their name "Bobs" (a really old joke between me and some friends), but I continued using them because they are great.

So much for 365/24. The. Us to Flagstaff was late getting in , and the transit lines had already…read moreshut down for the night. Not only is there no answer at the dispatch number, it doesn't even ring, it goes straight to a voice mail system that is not even set up.

I had used this "taxi service" for several months to get to work and back simply because they…read morecharged me slightly less than most of the other cab companies in Flagstaff even though most of their drivers were very unprofessional and were in obvious violation of several safety and health regulations (see my previous review on TA from March, 2020). First off, this company does not have an actual "dispatcher". They simply hand a cellphone to whatever driver will be answering their calls that day or night and that is who will be answering their phone calls, WHILE THEY ARE DRIVING regardless if you happen to be in the cab with them at the time or not. This is unsafe to say the least and is also against the law! I have also had drivers smoking, eating, etc. while I was in the back seat with no regard to me whatsoever. At last count this company only has two vehicles and both show obvious signs of previous collisions and both are in sad shape. Secondly, this cab company is the only cab company in Flagstaff that does not use meters in their cabs. I have been charged several different prices for the exact same ride depending on the driver. How do they determine how much they will charge you? I am assuming by how much they think they can get from you. But a more frightening issue is that since COVID-19 has become an issue Top Hat Taxi has not made any changes to the way they still do business. None of their drivers wear masks and regardless of what they may tell you, they do not sanitize their cabs in any way in between fares. You can tell when you sit down in a cab that has been cleaned and a cab that stinks! This cab company also advertises that they are a 24-hour business. Not since COVID-19. Now that the bars in Flagstaff are no longer open the driver on duty will simply turn off their cellphone and go home. I defy anyone to try and reach this company after 9:00pm or so (sometimes even earlier). All you will reach is a voicemail that has not even been set up so you can't even leave them a message. Do yourself a favor if you need a taxi while in Flagstaff; There are numerous other cab companies in Flagstaff to choose from and no matter who you decide to go with any of them will be better than this fly-by-night company.

over 3 hours late to the desired meeting time. This company clearly does not have anything under…read morecontrol.

1 star-- because the bus was nice, according to my guests that got to ride…read more 1 star-- because this service left me, my husband, and 30 of our guests stranded at our wedding venue on our wedding night. Contradictory to the contract that Eugene drew up, and to the payment that we made (which had its' own complications, twice), 4 of my guests over heard the driver mention that she would be making 1 trip back at 9:30. My wedding went until 10:30 and the last drop off time was contractually set for 11:00. My husband and I, unaware of this, were shocked to see half of my wedding leave over an hour early and many people who had planned to take the bus home and were not expecting to leave so abruptly. This literally ruined 2 special things that we had set up with our God Parents who had to get on the bus at 9:30, our bubble exit, and our group picture. After a wedding, where people were celebrating with libations, the thought of half of my guests having to drive home or find a way home at 10:30 at night was a stress that was caused because Flagstaff Limousine went against our contract without notifying me, my husband, or anyone other than 4 guests who happened to over hear this on the bus ride there. We were appalled with this service and will not be using or recommending them again. Neither will our venue and planner. #unacceptable #unprofessional #stayaway

I had a bad experience with Fran Albright's cab service. I was waiting for her driver to pick me up…read moreat The Public Taproom on the 4th of July and the driver never actually showed up. Last night, I tried to request a ride home from Wal~Mart and she denied me & falsely accused me no-showing and attempted to charge me a $30 fee for the no-show. Her & her company is unreliable, and has dangerous driving habits like excessive speeding.

I'm a bit disappointed with this service. They ask you to text but then do not reply yes or no. I…read moreget zero communications. If your not available during business hours, a simple, Sorry im not available, goes a long way. The customer service isn't worth calling them.