COX I am currently paying $86 for 150mb of high speed internet service, which in reality has been more around 30-50mb if it's working, which working is a 20% success rate at that. I have called and chatted to customer service seeking a resolution to my slow and spotty Internet at least 4 times since February 15th and have been blown off getting a prewritten generic answer "Due to COVID the increase of people working from home has caused our services to not be reliable". Which I get it, COX was not prepared for the large amounts of people using the internet all at once but let me tell you what else they are not prepared to stop doing and that's taking your overpriced monthly payment... right? So I asked polity to all the representatives to please be credited for the months of spotty service and again I get the generic answer. "Our system will automatically refund you for any problems or outages I am unable to refund you" which let me assure you their system will refund you $5 if you're lucky and only take in consideration of 10% of the actual outages. Keep in mind I'm paying almost $100 a month for Internet that is not usable at all... due I get to say. "sorry I'm not paying this month because you did not supply our agreed product I purchased?" NO they will shut you off. Oh can I switch service providers? NO they own the contract for my neighborhood no other service providers are allowed to provide quality services in their area... As we speak I'm sitting on my couch on my cell phone writing this Because guess what there is no Internet again. So what does it take for me to get what I pay for? Spamming every social media outlet telling all my friends maybe protesting? Will see where this goes I will keep you all posted thanks for listening to me vent. Stay safe GOD Bless you all. read more

I have been to this store 3 times in the 5 years I have lived here. I have never received anything but 5 star service from them. This time they actually saved me more money than I was asking for. The best part is my cable internet is fast enough to watch TV with and has gone out only once in those 5 years. Thanks Cox. Awesome job. btw, I was in and out in less than 10 minutes. read more

I went into this store location, and I was helped by Jennifer. She was fantastic! She worked very fast, and she solved my billing issue in less than 5 minutes. So much easier than calling and dealing with the customer support line! Thank you, Jennifer!! read more

Brittany was very helpful with switching out a mini box and returning another mini box. She made sure everything was good with the account!

Went to swap out a modem. No wait. Larry assisted me and was very helpful, friendly and efficient.

I've had Cox for a year, I've been around and around with the about bill and it never gets any better. Every 15 days they threaten to disconnect saying my payment bounced even though it went through. They have tacked on so many UNNECESSARY charges and fee being the monthly fee that now for two months of just internet they want $299 dollars. Summer of 2019 when I signed up for the service it was 49.99 per month. Went out of town on Emergency and when I came back they had shut off my service and said to reconnect it would now be 89.99 per month. Now they want almost $300 dollars right now or they will disconnect and abruptly hung up on me. RUDE! I am a disabled veteran and cannot afford this nonsense. Once again the almighty dollar is more important than helping customers. I'm done with you COX, you are not the only game in town! read more

Cox is miss advertising. I wanted to sign up for $19.99 internet plan and when I went to the store they told me that the $19.99 does not apply to location. I showed them the advertisement and in the advertisement it does not show any estrus or FinePrint that says some locations are excluded. I then asked to speak to the manager and they give me his card because he does not work on Saturdays. I tried calling his mobile number and the mobile does not have voicemail and then I emailed him and explained the situation and asked him to call me. It's now the end of day 2 and no response. read more

I drove 1 hour to get to the store and pick up my router. Due to traffic issues I was there at 5:01Pm. They locked the doors and would not answer my knocks even tho they were looking at me. All I needed to do was to show my ID and pick up my router and they would not let me in! Nobody even asked what I wanted! Service in America is not what it used to be. People used to care about the customers and their jobs, now all they want to do is lock up and go home. So I now have to drive 2 more hours on Tuesday to pick up my router and then self install it. It wouldn't have been so annoying but for the fact it was the beginning of a three day weekend and I had planned a get together with some friends to watch movies... read more

Cox might be the most bullshit business. Had technician come to my house due to internet issue. Tech comes and says "it's a cox issue, call support and ask for free pod". I call and ask for free pod as instructed and they tell me "we can't". I argue and he folds and says "okay go to your nearest cox store and pick up free pod. I asked "do I need to tell give any info or will my account show a free pod?" And he says account will show. Drive 30 mins to Cox and rep says "you have to pay we don't give free pods" even after giving full spiel on issue. Dude could not have cared less. Why is it customers responsibility to show proof what other department committed to? Do you guys not have any audit trails that show what was blown up that customers ass? I love being a paying customer who has to PROVE what each of my previous conversations entailed. Now I need to wait a week to get a transcript and then, you guessed it, I have to drive it to the store and initiate the process again. If a Cox supervisor or anyone whose title can actually do something reads this, feel free to comment and I am happy to give you my information to shed even more light on this. read more

Every other week the internet goes out at 12 AM. I hop on cox.com to find the same message - service interruption - outage in my area. Expected to come back online at 6 AM. Always starts at 12, always expected to finish at 6. This isn't an unexpected outage - this is undisclosed routine maintenance, and extremely long maintenance at that. $150/month read more

I called Cox to see what promotions they had, they told me they needed to turn services on before they could tell what promotions there are. How do I know what I services I would like if I don't know the price? Can you imagine, going into the restaurant and asking how much a food item is and they say, you need to order it before I can tell you. This is beyond crazy. read more

Please make sure you know what you're signing on! They where all smiling and smoothing it on when they told me I can close my account whenever I want with paying no fees so I closed 3 apartments with them, now that I need to close 2 of them they're asking for $120 closing fee for EACH apartment!!! That's a shame you need to lie to your clients then just "ohhhhh no worries, just sign here and there"... And when I spoke on the phone to this robotic Ieisha from their costumer "service", apparently they have no one in charge over there so she didn't wanna let me talk to anyone else like she's the only person in the company... Just another shame on this company!!! read more

This Cox location wins the cake for the absolute worst customer service for any retail/service store I've ever been to in my life. PERIOD.

Absolutely TERRIBLE customer service (specifically Kyne) he was rude, condescending, no customer service skills what so ever! Told us WE were wrong even thought they charged us for something we didn't ask for! He knew he did such a bad service he had the guts to call us back. I refuse to talk to him and will make sure I post this review in all sites I can! Buyer be ware! read more

One of the worst customer service experiences. All o did was turn in an old box for a new one and the guy representative was absolutely dreadful. Poor attitude. Liked at his screen the whole time and offered zero answers to simple questions. Seriously think. About cutting the cord after this service for what we pay. read more

They told me "you all set... internet is at your new home" at 4:55 at 5:01 pm when my internet still didn't work, I called again and they said "where currently closed" now it's Sunday and their "24 HoUr SuPpOrT" is only during their houses I have a job to do I can't wait on people like this. I switched my service to cenrry link read more

Very helpful and friendly. Brittnie was so sweet and helpful. My husband had passed away and I needed to get bill and service in my name. So rare these days to have excellent customer service. read more

I went in to exchange an old router and the people were so nice. I was in there tops 5 minutes and left with everything I needed.

Heading to another carrier after 20 years of service and one week of being ignored. Upgraded, at Cox's urging, to contour and only one of three TVs work. Two trips to the store and more than 7 hours and three days of texting support personnel and still nothing. Was told a technician appointment would be made, though they can't enter the home, and have heard nothing. read more

I pay for 1Gig and get between 30 and 230 Mb! I called to complain and got the run around. The guy lied to me about the speed of the package they sold me. "of course you cane get 1Gig. Why else would we sell it." Exactly! They tried giving me every stupid excuse they could think of to NOT come test my house. I said, I'll pay for the tech to come out if they can get my house to 1G! The tech came out and found a filter that had been left on my house from who knows when (I have lived here 5 yrs and always paid for 100Mg+). It was for a cable TV service, which I don't even have! Then with a brand new modem/router we got just over 500Mg. Then the tech admitted that it was physically impossible to get 1G or anything close. He said someday when fiber optics came to the neighborhood, I could have the speed I was paying for! So they are selling 1G when they know they can't deliver. #fraud #classactionlawsuit #classaction #cox #isp # internetprovider read more

See all

apparently when you disconnect tv services that does not include the contour app. sneaky business like this is unacceptable. I made it clear i was taking my tv services to direct tv. why would I need to have access to cox tv on an app???? read more

These are the interactions I absolutely dread. In fact I came here after a terrible visit to my cell phone store after being ignored for over 30 mins. ANYHOW, I cant say enough of how pleasant, helpful and NICE the young man who helped me was (wish I got his name). I was immediately greeted and he even apologized for my non-existent wait. In less than 10 mins he lowered my bill, gave me a new modem and explained the intricacies of basic wifi to a middle-aged woman that refuses to learn about those things. Made my day to get such good service. This interaction absolutely effects how I feel about Cox and will continue service with them. Great job folks! read more

The people at Cox are fantastic... but my "gigablast" life is a "gigadud" constant outages and the connection is down to 30 mbps many times, and that is after a modem reset. Please magical Cox Cable fairy... pleas wave your magic wand on my modem/issues!!! Ugh!!!! read more

If I didnt have to put a star i would out none. Literally the WORST place I have ever had to deal with. They have a tower at the edge of our property and it has taken calling corporate to even get them to try and hook up internet. I have spent HOURS on the phone with them just trying to find out why we couldn't get internet at our house when everyone around us has it. The day we were supposed to finally get internet the person never showed up and they can't figure out even the simplest of tasks. After the hours I have spent on the phone we finally got them to get us a supervisor even though we have repeatedly asked for one and they can't get what they were supposed to get done done for us. If you are looking for any kind of services I would look elsewhere because this place is a joke. read more

Update at the bottom... So we got cox installed 32 days ago after 3 different visits from techs to install it. After a week a couple days the internet and security was hooked up, then the real problems began. We have had nothing but problems with the internet the internet is slow and constantly drops out, one minute it works fine the next we have no internet. We have had 4 techs out, nothing was found to fix the problem, the last tech informed us the router and modem were inadequate for our situation with having security and trying to browse and stream, which was all explained to Caleb the sales person who gave me the router and modem. The tech suggested us go to the retail store and talk to them about the problem. Upon arrival no manager was working and Caleb wasn't there either. We tried to explain the situation to the sales people who were there and after changing their stories and reasons several different times they could not help us. They first said it would cost us 30 dollars to upgrade then it went to 150 dollars. They then tried telling us they were helping us out when they weren't doing anything for us, they told us that Caleb was trying to help us out when he gave us the modem and router, which we agreed was nice but he should've not given us inadequate equipment to finalize his sale. When Caleb was giving his sales pitch to me I was on the fence so he threw in the equipment and I asked if it would work for what we did and he said yes. They continued to say the equipment was what we needed, essentially saying the technician who came out to our house not even an hour prior was lying about the fact we needed to replace it. After going back and fourth with them they continued to say they would not help us. We asked for the district managers phone number which they refused to give us. Fast forward to the following day. My wife attempted to call the store to speak with the store manager all day and could not get a hold of anyone, come to find out the sales people at the store gave us a card with some other stores number. When she finally got a hold of the store the store manager refused to even talk to her on the phone. Caleb talked to her and essentially called me a liar and said he tried to give me the upgraded router when I signed up for the service. After attempting to have Caleb correct the issue he also refused to do anything for us. The store manager still would not talk to my wife because they refused to do anything for us as well. Upon requesting the district managers phone number again Caleb refused to give out her number. Eventually a generic number to corporate cox was given to us, upon calling we talked to a customer service rep who again argued that we were in the wrong and they tried to do everything they could for us. Upon requesting the district managers number again we were told no and that a complaint would be filed on the Caleb but that this complaint would be sent right back to the store manager.... How does that make any sense? Your going to send a complaint to the person who refused to talk to us earlier??? Cox has refused to stand behind their sales persons poor decision to make a sale. We have received equipment and service that does not work as advertised and Cox refuses to help us resolve the situation. ***UPDATE*** Shortly after my review on Yelp my wife received a phone call, weather this was from my review or the manager simply received my wife's earlier voicemail I do not know however, after a conversation with the store manager we were provided with a new modem/gateway that was recommended by the service tech who came out. I'm glad that we finally got it handled disappointed it took so long but thank you Rich for finally stepping up and taking care of us. read more

If there was ever a Prime example of how not to be a thriving customer service element this store would take the cake. Their cells men are full of condescending disrespectful Rats. Especially the one name Brandon who tried to up sell me on Internet for $70 a month Then you proceeded to tell me I don't need a technician to install my Internet for which I did I now looking at a $75 installation fee thanks fuck head read more

I had a issue with my cox bill today. I called customer service and spoke with 2 different representatives. Both representatives couldn't figure out my problem. I was very very frustrated. So I went the Cox Store to try and see if they could fix it. Brittnie P helped me and was AWESOME!!! She fix the problem within 15 mins and was very empathetic was my problem. Thank you Brittnie P so much for resolving my issue. read more

Came in today to install internet service, Jennifer helped us out and had us in and out quick. Everything was fine until we get home and find out she deleted our cable service from our home knowing that we have this service thru our apartment complex, she even verified that info to us. 2 hrs on the phone with techs and still couldn't fix, they said she deleted our cable plan which AGAIN We Never Requested! Trash. read more

Went to this store today to see if we could get a different internet package or reduce our cost and have never dealt with the worst customer service ever !!!! The guy that help us who's last name was Gardener said basically there was nothing he could do to help us and our cost was going up again . When I asked if we could get on a different plan he said nope can't help you with that either. My wife and I left the store very upset. We then called the customer service department and they were great and helped us keep our plan and reduce our price. I guess at the end of the day DO NOT go to the store they could care less . I called the store to talk to the manager but of course they did not answer, I left a message and have not received a call back. If your in the business of providing a service to a customer you should do what you can to give them the best customer service you can . read more

Danny is great - knowledgeable, efficient, and very pleasant!

If there were a negative number rating for this establishment I would use it. Cox absurdly refuses to enter customer homes, so we brought our defective equipment to this store for a simple, pre arranged swap for new devices. I am nearly 67 years old. I cannot wear a mask. The first greeting from an employee was a very unfriendly query about my lack of a mask. I informed him that I had a medical condition preventing me from wearing one. Mind you....this is a simple exchange....I wouldn't even be there if it weren't for Cox's absurd policy of no home service. Very shortly, a large, intimidating man, Ray, tech # 10666, came out from the back and rudely escorted me out of the store. Done. I left the equipment, told Ray.....a terrible representative....to cancel all Cox services.....which we've had for two decades....he warned us to bring in our modem within 10 days.....no attempt on his part to make it right. Never again, Cox!!! read more

The Cox Store at Williams Field market place, it is a very nicely and friendly staffs that the way how they welcome their customers to their store! I just drop by today pick up some cox mini boxes, just a minute I already get them, my recommend just come to their store for services or any things else with the staffs they have for us to call or online. Thank you, cox store in market place at Williams Field. read more

Cox Store - Television Service Providers Near Me - Gilbert, Arizona

We arrived at 6:59pm tonight to find door locked with customers still at counter and the staff (Chris and another male staff member) unwilling to accept three boxes we were returning. This is a simple transaction that takes them no more than 15 seconds to process each one (simple bar scan of each) but they refused to open door despite still waiting on customers in store. Jennifer appeared willing to help but the other two staff refused to acknowledge us and wouldn't allow her to open door. Unprofessional and plain rude. Calling Cox to complain as well. read more

Went in to get new remotes. Awesome customer service. We were in and out with less than zero hassle. We were a little stunned how easy it was. Thx Cox! read more

Absolutely terrible customer service. I had a quick question about an equipment exchange. I wanted to make sure I brought everything I needed before I went down to the store, but nobody answers their phone! read more

Went in to set up an account for myself separate from my room mate and they cancelled his internet after we explained that this needed to be kept--twice. Despite several calls last night my room mate was unable to get internet. and still does not have it today either. read more