So I kind of go both ways here with the concept of an actual Cox store. Con, if I am walking into the Cox store to begin with, chances are I am addressing a challenge that could not be resolved over the phone. Thus, it is a negative reason I am walking in to begin with. Pro, I like that I can easily walk into a Cox store and talk to someone face-to-face and get a problem resolved in person. Con, I had to actually carve time out to take the time to drive there to resolve whatever I am trying to resolve. Pro, once through the front door, there is a easy format for checking in and customer service is always friendly. So with that, on the West side of town, this is the spot I go to for my Cox needs. read more

Great customer service. My problem was solved instantly. I'm glad I came into the store.

Negative 5 stars for these losers. I moved back to LA and have Spectrum now (thank God). I returned my equipment to this company and never received a refund check. Trying to deal with them on the phone is a dead-end nightmare. They will keep you on hold for 3 days and then transfer you around til you just give up. I'm filing a claim with the BBB. read more

Unfortunately zero star is not an option! This is the worst company ever. Horrible customer service, horrible communication-pretty ironic considering your name. This is what happens when you dont have any competition! One day that will change and your business will tank! read more

After dozens of calls into customer service and little to no help. We went into this location. Andrew was absolutely amazing. He was relatable, understanding and helped us out with our internet connectivity issues with no hesitation. Give this man a raise! He's the golden employee of Cox. read more

Cayne was so pleasant and helpful with my equipment turn in and issues that he may have been able to save me as a customer if he had helped me before. Could only give 4 stars due to the frustrations that lead me to this point but he gets 5! read more

1 of my contour boxes stopped working, chat wasn't helpful so I decided to go in. I was dreading it. I was in & out in like 5 minutes. Daejha was super nice and helpful, usually itanything to do with cox is an ordeal but I was very pleased with my visit today. Thank you, Daejha! read more

Cox just sucks. I would post this elsewhere but this is the closest place to do a review for Cox so here it is. They usually have terrible service. We moved and a guy helped us and said it would be seamless and an easy move. By the time we get moved in none of our cox boxes work. We are forced to have cox in the complex so you would imagine it should work right away right? Think again even after we called and "confirmed". Everyone should be on the same page with this company which is quite the opposite. Horrible company, I would not recommend Cox to anyone or my worst enemy unless they really do enjoy getting a run around and no sort of compensation anytime. Cox is just terrible and I would highly recommend using dial up or something else. This is just awful. Update: Have now been hung up on twice, customer service for Cox is at the bottom level of any company. You never just hang up on a customer. Really good business practices from Cox. There is a reason this company is one of the least liked when it comes to services. Get your employees on the same page so it doesn't ruin everyone's experience. My experiences have always been terrible and expectations low but don't have a customer service rep tell me everything is set up and then still 2 days later I have no services. YOU GUYS ARE TRASH. read more

Been with cox for 20 years. Found out they were overcharging my landline at $35 a month when the price is $20. They wouldn't do anything about it when I called them out. That is how they treat loyal customers. read more

I've never seen such horrible customer service in my life, it's astounding! First they made multiple mistake with installation and then charged an extra 100$ for someone to come fix it and the guy that came out to fix it said he didn't see any issues and it could just be that there are too many people using internet in the community and then they charged an extra 15 dollars a month which no one can answer me why my bill suddenly increased, and I've called multiple times to have it fixed. At one point they said they fixed it and then when I went to pay to it went up instead of down. Ridiculous. I highly recommend literally any other provider. If I could give less than one star I would. Side note, the handy man that came out to "fix" our internet was very personable and patient with our little girl who kept running up to him to say hi. I wish I knew his name but I would give him specifically a 5 star review. read more

not even getting what i pay for if the sport is not what it shows on tv guide. 2** dollars a month for what?? explain. it happened yesterday too on ch.50. but yet u show the vegas knights play read more

Cox Store - Why am i watchin beach volleyball instead of hockey? explain - Television Service Providers Near Me - Las Vegas, Nevada

This was my first visit to this particular location after a bad experience at the Rainbow/Charleston store. (review to follow) I I picked up some new equipment earlier in the day and then returned later to pick up some coaxal cables. The Star of the show was Cox Rep Marvin, he was simply Amazing and resolved my issue. He really made things right and saved the night in getting me what I needed to get my system up and running. This store is in a good location and is a really nice looking modern store. I am happy this store is here to help with various Cox customer needs. I am NOT a fan of Cox communications however I am a fan of this store and the great employees they have. read more

I have been a Cox Cable subscriber for a very long time. Thirty two yrs in Santa Barbara, Ca. and now 10 yrs in Las Vegas. Every year their premiums are increased and every year I call and try to negotiate a new contract. It is too bad they are such a big monopoly. They give no senior discounts, military discounts. It is astounding how they have no loyalty towards their customers. A very greedy corp. read more

Most inefficient store ever! More like half a star! 35min wait just to pick up a modem Get it together read more

Terrible terrible service Cut off our wifi because of a fight with their company and our apartment complex. They've also been scamming people with a promised rebate and they never return your money. Trashy low level company read more

Never enough employees to help people. One day plenty of signs telling you to sign in. 3 days later(returning because problem not solved) no signs and an employee signing people in. Couldn't he be helping with customers instead? Why not have a dedicated person to handle quick things like exchanging equipment? read more

We were moving so I came in for what should be a simple transfer of service. Unfortunately, I forgot what company I was dealing with. Nothing is as simple as it could and should be with Cox. Half of the issues are probably just regular Cox issues that I would be encountered anywhere I went, but after THREE visits to this location the store manager, the standard issue employee, as well as four other employees that were supposedly the best at dealing with these types of issues were all involved to "help" figure things out, so surly some fault lies with this location as well. The issues you ask? 1. I didn't want to use a router/modem combo. They told me that Fiber Optic Service was available at my address, so I elected to go with that product that they were literally selling me. My biggest complaint is that even if you are speaking with a manager, a supervisor on phone, or an "expert" in store or in the field, no one seems to know what is going on. One person would sell me a product another would tell me that wouldn't work at my house, but we can make it work with something else. I have no idea how many people I talked to, but I heard different things from both service techs that came out, multiple in-store representatives, as well as pretty much every other person I spoke to on the phone. This store location was the worst though. Seriously no clue what they could or couldn't do. That indicates to me that there is a grievous lack of training going on at Cox. I post this review not to piss and moan, but to warn you. I lost actual hours of my life due to their incompetence. I would implore you to schedule your time well. Most of the employees I encountered were kind, but the main person assigned to me lacked basic customer service skills in addition to his ineptitude. read more

DISGUSTING company! You pay over $200 a month for service that blacks out at least 10x a day then when you call to complain they credit you $20. Go some place else for your service they are just here to get your money whatever way possible! Just look at their overall star rating. I guarantee a supervisor ignores this review and does not write back to own their incompetence. read more

Line was long but the wait was short. Staff was helpful and easy to work with. Dont be intimidated if the lines are long they move fast!

Waited 30 minutes on the phone to cancel my service (moving out of state). CSR finally answered, asked for my phone number, and then promptly hung up on me. Absolutely abysmal service. read more

2/11/2020 @12:30pm I went in to return equipment and make some changes to my account. I was in and out in 40mins. From the time i signed in to being helped was about 20mins. There were about 10 people ahead of me so it was completely understandable. I expected about an hours wait based on reading reviews. But not so. It seemed as if the team that was working when i walked in knew what was what. Well oiled machine. I just wanted to put it out there that it was a pleasant visit. I also chose the fort apache/sahara location (10 miles away) over the blue diamond location (2 miles away) based on reviews. Im glad i did. Thank you folks for your time and keep up the good work. read more

My issues are with Cox the company, and not this particular store. I've been a Cox customer for 25 years and it's always been a hassle. The bills slowly go up every month to where you have to play the cancel/new offer game. For the last few years we've had slow downs and buffering issues. Unfortunately Cox has the fastest speeds in town and I've heard that CenturyLink is even worse. We have no options so we just keep paying the ridiculous fees. read more

I was in the store today. All the employees were working and polite. One lady was irate I believe because of her long wait time. The young lady that checks people in told her they were helping one person ahead of her and she was next. That didn't satisfy her and she was fuming the whole time. A couple minutes later it was her turn and the young man tried to explain to her we give everyone the same attention and he was so nice to her. He completed whatever she needed and she grabbed her receipt and stormed out. I wanted to rip her head off for him LOL. He handled it like a pro. Long wait- yes. But where will you go in Vegas and not wait? Patience people. And they helped me with my issues and were polite and nice. read more

About a year ago we have stated to have issues with our internet when it would be cutting out several times a day and if it was connected it would be very slow, we had several technicuans trying to figure out what is wrong but thy all failed to do so. We were advised last year to upgrade our package to a faster speed of internet which we did so and ended up paying more but nothing really helped. Fast forward to today when i spend more than one hour talking to a cox technician which again run different kinds of diagnostics and determined that our modem is 4 years old and outdated and it needs to be chenged to a new one. We have been told that we can just go to the nearest cox store to drop off the old one and we wouod get this same model but new free of charge. Once we got to the store we talked to one lady who didnt even let me speak and was talking over me as i wanted to explain the situation why im here. She said that they cant give us new modem as they do not have that particular model anymore but she offered this new panoramic model for which we would have to pay extra. I kindly asked her if i can speak to the manager (Anthony Cortes) and that was when the whole exoerience started to get very unproffesional, veru rude and was basicly told that if i want a new modem i would have to either pay for that upgrade, buy my own modem or he can disconnect my internet if i was not happy with it. I have already upgraded the internet and was paying more for something which is still not working as it should therfore i do not want to pay even more when i should not have to in the first place if other technicians would identify that there was an actual issue with modem not the speed of the internet so we wouldn't have to pay more for the upgrade. The manager of 9240 W. Sahara location is simply useless and has some of the worst customer service skills I ha e ever seen given the fact that I was in management working for one of the beat hotels in Vegas. Complete waste of time. Will be failing comBuisnesand posting bad reviews wherever I can until I get what I pay for, the end. read more

Worst service ever! Cable and WiFi would go out almost daily. Sent out service people to fix it, upgraded my WiFi, rented their equipment for the updated WiFi. Nothing worked. I have never been so aggravated with a service provider. Save yourself a lot of aggravation. Use anybody else. ANYBODY but Cox. read more

Got to know a little about Cox while waiting there for over half an hour not getting served to get new service. First, don't go into the store to try and get new service. Since you aren't a customer in the system yet you'll be passed up by every preexisting Cox customer that walks in the door after you, ultimately never possibly getting service unless there's a lull (there wasn't, so I eventually walked out after being told that Cox customers get help first and I'd be seen after the neverending stream of people with names already in the system). Second, out of the 10+ people that came in after me and were served, at least half of them were there to cancel their service and dropped off equipment. Seems like Cox might not be the best place to get Vegas internet. I know, probably should have guessed it based on the ratings. I guess I'll check out other places and try one that has better ratings. read more

When you first enter the door it is unclear and unmarked where to go and sign in. They also do not tell you wait time and there is no public knowledge of a way to sign up for an appointment ahead of time online. Personnel are great but these issues should be addressed. read more

Horrible service ! All the way around, seek other company. They advertise a different amount than what you end up paying, even so anytime you request to make changes or speak to someone It's as thought you're speaking to someone that's been rehearsed to say the same thing over and over and and over ( the value of your current deal would actually be more if you downgrade, you're getting a pretty good deal ) Lmao! What Stop it Just cancel my service And they are not knowledgeable at all ! I canceled! Good riddance read more

I moved to AZ from Las Vegas and called to cancel my service on 3/30 to be effective on 4/12. I returned all my equipment on 4/11. Cox owes me a refund of over $200 but even though they say they got the equipment returned on 4/11 that they didn't cancel my service until 5/6 so now my refund is only going to be $50. What a rip off. Never ever again will I use Cox. I've talked to 5 different people at Cox and still can't get it resolved. read more

Cox Cable, you can kiss my grits! $100 cancellation fee? Ugh! Being held hostage by a "contract" for cable is outrageous! You're better off staying away from these bandits and watching Netflix or Apple TV. read more

If I can minus a star I would.... This is by far the worst cable company I've had.... There customer service personnel is VERY RUDE AND NON HELPFUL.... Even though I cancelled service there still calling every day twice a day.... They keep insisting I never called to cancel they keep insisting I owe for over 2 weeks of un used service they claim there's no record of the call I made...... I moved from Las Vegas back to Los Angeles on 11/14/2022 all utilities were shut down that day..... but cox insist I still owe them for over 15 days of no service............ GET Satellite don't trust cocks even there name is rude !!! read more

Raising the bill and continues to have outages. Internet is slow but apparently I have one of the best packages.

I had a failure of the hard drive on my several year old DVR this morning. After troubleshooting the problem, I was told by the telephone rep to return the HD box with DVR to this office and they'd replace it. I was in and out in under 15 minutes. You sign in on a touch screen and are called when it's your turn. Uriel waited on me. He made sure I got the DVR with newer controls and he provided me with a new remote which is an upgraded version of the old one. It was a pleasant surprise to be in and out of here so quickly with such good customer service. I am a fan! read more

I was moving and needed to turn in my modem. I called the cox customer service line the night before and set up the cancellation and was told all I needed to do was drop of the modem at a cox store. I walked in and waited my turn. I told the rep that I needed to turn in my modem and she took it from me and told me that was all I needed to do, they would have to scan the barcode on the modem which correlates with my account. Once that was done my account would be cancelled. Pretty painless. I will warn anyone cancelling their internet that they will have to set up another email address to transfer their emails to as you will lose your cox email account approximately 90 days after the account has been cancelled. read more

Luis Munoz was super quick, efficient and informative. Very happy with today's service.

Worse than the DMV. Most inefficient service provider I have ever encountered. Always a wait, regardless what time of day you go. Yesterday I went at 10:20am to the Blue Diamond location to "beat the crowd" and there was already a list for 10+ people; they opened at 10am. Whattttt. Today I go in to this location and literally sitting around for another 20 minutes with 3 associates assisting people. There needs to be a new system implemented to assist guests who are just dropping off items vs technical, billing issues or sales and whatever else. Thank goodness I was dropping off my modems and cable boxes so I will never have to deal with them again. Waste of time. read more

Diego D restored my faith in customer service (and humanity) lol. Being serious though, I went in there to help drop off all of my friends old equipment from where he used to live so he wouldn't get charged anything. When they were ready for me, Diego called out my name and invited me over to take care of me. He returned all of the equipment and gave me details of what to expect as a result of doing so which was nice to know so I could relay to my friend. I then decided that since I was there, I might as well ask to have my account pulled up and see if my setup made sense and was getting my money's worth. Not only did he take the time to help me out, but he also paid close attention to detail and made me feel heard. I would've been fine with just that but on top of that, he also was able to help me save some money and get a better setup. I really appreciate that he went above and beyond to help me out and again, reminded me that there are people that do care and can provide good service. He's a really chill and easy guy to talk to as well which also made everything so painless and easy. If he ends up being the one to help you out, don't be a dick or an @sshole to him no matter how pissed or annoyed you might be. Be respectful to him (and everyone else there) and you will see him and the rest of them shine and know that at the very least, they gave their best effort. Thank you again! read more

I activated my service online, and I came to this store to pick up my equipment. There was a wait time, and your name is put in a list that you can clearly see on a TV in the waiting room. After calling my name, the representative was quick to get me my equipment and answered all my questions about my equipment rental. Something else that impressed me was seeing another employee handle his customer. There was an incredibly irate woman in the store as I was waiting, and she seemed to need things explained a billion times in a row before she was satisfied. The guy helping her was patient and calm, and when she told him that she didn't understand something, he tried his best to find a different way to explain it so she would understand. Good on him for fighting that Sisyphian battle. She was being very loud and disturbing but nobody else in the store paid her mind or let her actions take them away from conducting business as usual. Great work! read more

I would like to compliment the awesome technician, Calvin who came to my house to help with a small issue with our cable service. He was very kind, caring, and professional. He took care of our issue in 2 minutes, and was very supportive of my concerns. We were without service for 3 days due to an issue that occurred when they interrupted our service. It was very boring and quiet in the house....enough to definitely go crazy. Calvin was so Amazing, from his personality to his knowledge. He's a definite Asset to your company, and I feel he should be complimented for his excellent service!!! read more

I've never been into this Cox store, and I hope I don't have to again. That's not a strike against the place, it's actually very nice and is setup like a cell phone store. But geez, why would you have to go into the store ever? I popped in to swap out a cable box since I was downgrading from a DVR, and I had to wait a long time because some clueless lady wanted to argue about her bill for half an hour. She kept saying "you guys upped my bill" as if the customer service rep owned Cox. So tilting. Once I got served, it was smooth sailing. The rep understood every question I had and it was a pretty quick in and out. So basically, F*** dumb Cox customers. read more