Went in for the introductory special, they then told me a complete cleaning would be $600.

The dentist I saw here was very pushy for a "deep cleaning" when I had not even had a regular cleaning yet. [[HIGHLIGHT]]I reluctantly agreed and wish I hadn't.[[ENDHIGHLIGHT]] The dentist started the cleaning and left me TWICE in the middle of cleaning. Once left me holding the suction tool for a solid 20 minutes. After the "deep cleaning" she did not even complete the regular cleaning I had requested in addition to the deep cleaning she insisted on for my molars. My teeth were never even flossed. So for an additional $400 I left feeling like my teeth weren't even as clean as they should be after a basic cleaning. I will not be returning. read more

I needed a small chip fixed on a tooth that has been bonded at least 3 times over the last 15 years. I went in to get it fixed, with a $59 fee just to get a price. The dentist looked for 2 minutes and then had her front desk women follow her in and give me the price (who was very nice) and told me it was $500 to fix it. She said if I bought their insurance they could bring it down to $359. When I said that last time it was $100.00 I was told dentistry has gone up. So instead of taking my $59 (which I paid) and charged me maybe $150.00 plus the $59 and have a new customer, for maybe 15 minutes of work they loose a customer and now I'm writing this review. [[HIGHLIGHT]]Don't go here, they don't care about the person, just the money.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]From the moment I walk in the office until I walk back out, I get the best care I could ask for from a dental office.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The staff is polite, professional, and they truly care about their patients.[[ENDHIGHLIGHT]] The financial piece is explained in detail before anything is agreed upon. The dentist is exceptional. The staff are all all kind and knowledgeable. Everyone is thorough and professional. Highly recommend. read more

[[HIGHLIGHT]]The worst customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very unprofessional & advised my insurance was not accepted.[[ENDHIGHLIGHT]] I advised 'em my husbands a patient & you accepted our insurance last week. Anyways I was offered a new patient pay out of pocket package by a very sarcastic indivisual & I declined and hung up. [[HIGHLIGHT]]I think it was someone from an answering service since I called on a Monday but that witch answering calls for this company doesnt deserve this job.[[ENDHIGHLIGHT]] She was horrible. read more

Crabapple Dental did not tell me that my insurance provider, Cigna Dental, was out of network. I found this out after several visits when I received a large bill and called my insurance company to question the charges. [[HIGHLIGHT]]When I initially called Crabapple Dental before scheduling my first appointment, they told me they accept my insurance.[[ENDHIGHLIGHT]] Later, I found out that meant they'll file my insurance claim but my out-of-pocket will be much higher since they're out of network. [[HIGHLIGHT]]I assume they knew full well what I was asking when I asked if they accepted my insurance.[[ENDHIGHLIGHT]] I would not recommend this dental office because they're evasive and dishonest. read more

Save yourself a headache, and just go somewhere else. Super pushy on services you don't fully need. I probably said no 10 times to a deeper cleaning and had 4 different people try to coerce me on recommendations in a very hostile manner. When I said my final no, that I just wanted a basic cleaning for now, they got upset and had me sign something saying I was "refusing treatment". Dramatic, but ok. They also didn't look into my insurance plan well enough, almost had me pay $330 when the real balance was way less. I had to fight them on checking with my insurance before making me pay. read more

If I could give them a zero I would. I believe they recently just change new team , new dentist, new management all of that ? I'm not sure . Never really love it here from the first place. Always something but it's durable for a quick clean and close to home. But as of today nothing on my file has change for years. They called cuz they couldn't confirm my insurance that I I've been using here for years. And make it sound like it was my fault . I asked with the new doctor you guys change the system? No- they said . So my file should be exact the same. Not to mentioned whoever that working today 02/03/2022 from mid morning to afternoon . She is rude and the rudest. Almost like got harassed over the phone. Then I asked with all of this is my appointment today still at 12(per the email reminder from them) . She said no, it's 12.30. Thank god it's not far. So, I went by at 12.15. The same chick who was in the phone earlier( I believe )said they are close as new dentist in training. WTF. Didn't I just asked that over the phone about hour ago? And my appointment was not until next week. So I showed her the email and yet she still unapologetic, couldn't give a damn crap about she screwed up my entire work schedule . And said my husband should know my appointment, so I should know. What a stupid excuse is that? What is the husband should know about my appointment have to do with me and the rest of the world? So he should do your job of telling me exactly when to go when clearly they did not communicate the patient which is me about the new appointment being moved. She is incompetent, rude, could give a crap about anything to admit it but turn it around to me . So unprofessional like I never see anything like it. So I asked to cancel my appointment and remove me as a client. I don't care how good of their new doctor in training are but if you have these type of customer service? I'll take myself and my family and the insurance some where else. read more

Crabapple Dental has a wonderful aesthetic and ambiance that evokes a sense of relaxation, but has mastered the art of subtly exploiting clients by withholding information regarding pricing and flat out scamming. [[HIGHLIGHT]]Your staff are incredibly personable[[ENDHIGHLIGHT]] but [[HIGHLIGHT]]when issues are trying to be resolved such as being over charged for a service and everyone keeps giving me the run around you leave clients no choice but to come to yelp.[[ENDHIGHLIGHT]] You should be ashamed and the switch and bait and the lack of transparency and follow through when it comes to billing and services within your office. Not explicitly stating what consultations entail is predatory. $180+ to talk/speculate about teeth and not even clean is absurd . If there was sincere transparency about pricing AND accountability to send receipts, price breakdown, or better yet charging what was actually shared then I would have no issue with your business. But the subtle upscales tactics and flat out robbery from your dental office is disgusting. read more

Having dental work and understanding dental benefits can be scary to many. Dr. Kwon and her assistant Shakira are professional, active listeners and knowledgeable in their field! They made me feel welcome and comfortable during both my visits. These two really make going to the dentist a wonderful experience. We need more professionals like them to help patients. read more

The office at Crabapple Smiles is completely unresponsive. I have never experienced an office so poorly run in my life. I attempted going back several times to give them another chance, hoping I wouldn't need to find a new dentist. Each time, the staff is new. Huge turnover, including dentists, lack of communication, front office doesn't communicate with back office, they do not return phone calls. If I could give 0 stars, I would. read more

If you will notice, most of the positive reviews are from 2018 or earlier. Apparently this was once a great place to go to for dental care. I wouldn't recommend it now. I wish I had read these reviews by date and paid closer attention to what other people had to say about this place. I also let COVID-19 sway me from doing further research due to what I thought were limited choices. Don't make the same mistake. Research your practitioners by name and chose carefully. There are still good doctors out there willing to work and help others. The staff is very forgetful and will blame you for it. I was told that I had severely infected teeth and that deep cleaning and extraction of two of my back molars should be done. I had the deep cleaning and a stay-plate mold for post-extraction use. The next day they call me and tell me that I forgot the oral rinse that I was supposed to use after the cleaning. I returned for a follow-up visit and they call me afterward saying that I forgot my stay-plate. They decided that it was OK and I could get it after my oral surgery. On the day of my oral surgery, they had only one of the two grafts needed to complete my operation. They gave me the option to wait 45 minutes for them to acquire another one or return another day to have the surgery done. I chose to wait rather than schedule another day off work (This was the sign and I didn't see it. I should have left and never returned). After I left, still foggy from sedation, they call me the following day and say that I left my stay-plate again. I could not return that day because I had just taken a pain pill and wasn't in shape to drive. I did, however, return the following day to finally get my stay-plate. By this time I couldn't get it fitted due to the swelling of my gums after surgery. I had to sign a form saying that I took it home without getting it fitted. This is only half of my bad experience. My surgical experience was terrible. Dr. N. Williams was my oral surgeon. I had opted for deep sedation and paid extra for it. I was given an IV and was soon aware of nothing UNTIL mid-surgery. I was awake and feeling like I was drowning, thank goodness the lidocaine was still working in my gums. I kept trying to point at the nurse who was suctioning the fluids from my mouth during my procedure and point at my mouth. She didn't get the message! She was only suctioning fluids around the site where the work was being done meanwhile fluids were pooling up in the back of my throat (thank God I could breathe out of my nose). Apparently the nurse thought I was trying to interfere with the surgery and held my arms down while continuing to do a bad job. She only suctioned the back of my throat AFTER the surgery was complete. They sent me home with my husband, telling him everything went well. ACCORDING TO WHO?! After the operation, I returned to Dr, Kwon (I liked her. It is everyone else in the office that seems incompetent). I shared my experience with her and expressed my dissatisfaction with everything. She said she would talk to Dr. Williams and was glad that came in to share my feelings. She said that I should return to Dr. Williams and tell him how I was feeling. The appointment was made, but my trust was gone. I canceled, feeling like it would be a waste of time and would only make me angrier. Dr. Kwon did talk to Dr. Williams about what I told her. The surgeon, Dr. Williams, called me personally. I asked why I woke up in the middle of the operation. He said, "you stopped breathing so I had to back off the sedation so you would start breathing on your own again". I asked why my arms were held down when I was trying to signal for help. He said, "any movement during the surgery could negatively impact the work being done and some dentist chairs have straps to hold arms down". I said, " if I saw restraints on the chair I would have walked right out of the room". I still had a lot of bleeding from my sinuses running down my throat and his advice was Sudafed and Afrin nasal spray. He continued to defend himself and his nurse and never apologized. I finally decided to find another dentist's office and get my follow up from another doctor (easier said than done). I found a great new dentist's office but, finding another surgeon is extremely difficult. OTHER DOCTORS DON'T WANT TO FOLLOW UP ON ANOTHER DOCTOR'S WORK DUE TO LIABILITY ISSUES! THIS IS WHY YOU SHOULD RESEARCH AND CHOOSE CORRECTLY THE FIRST TIME. I had a complicated surgery because the root of my tooth went into my sinus cavity. A week after my operation I was still bleeding down my throat from my sinuses and the only advice I could get from anyone was to take Sudafed and use Afrin. 10 days later I finished my antibiotics and infection was setting in; I followed all of the post-op instructions. It has been 2 weeks and two days since my surgery and I am still looking for help. I'm on more antibiotics and hoping. read more

All the dentists are gone including my favorite, Dr. Bruno. Now they only have a temporary dentist. Don't know what's going on with this place. I will say that I started going to this office out of convenience after going to Dental TLC for many years. The first red flag from this place was the "need" for a deep cleaning. I had been getting my teeth cleaned every 6 months by Dental TLC so I didn't understand why I would need a deep cleaning. I think it is a money making operation. On the positive side they do crowns on-site and I needed one done so that was convenient. read more

Let me start by saying I have a Humana HMO dental plan. Under my plan a cleaning is $10 out of pocket. They except this insurance. After my x-rays and an inspection of my gums it was suggested that I have a deep cleaning. I declined the deep cleaning and said can't I get a regular cleaning. I don't remember exactly how this was worded but I heard " it's against the law for us to treat you." "It's malpractice." Something along those lines. Then I said well I guess I need to find someone else to clean my teeth then. The dentist said I guess we are all done here. Josh will walk you out. So nice.. I was escorted to the door pretty much.. I was a little irratated because I took 2 hours off from work for this. I decided to call the State Board and ask if what I experienced was really the law. (They asked me what office I visited) She said this was common with chains but this is not a chain. It is not a law. It is at there discretion it choose to treat you or not. They could have done my cleaning, no problem but I guess it just wasn't worth it since I was only paying $10. I did see another dentist. I had more x-rays and the hygienist inspected my gums and told me that I DID NOT need a deep cleaning. She cleaned my teeth and I happily paid the $125.00 for the cleaning and additional money for the x-rays. The dentist office is a sales trap. Unsuspecting clients will just pay for things because they trust the Dentists word. Paying for things they don't need. Sounds like insurance fraud to me. Maybe I'll call them next. This should be investigated.. read more

Funny how they hide the truth by only displaying their few good reviews when the majority are horror. I wish I could grant 0 stars, DO NOT GO HERE! There office gave me a financial agreement and when they completed the work they overcharged by $225 from what was on the agreement. They didn't charge until after the work was done. When I requested a refund on their mistake Kathleen the new office coordinator was extremely rude and wouldn't even let me talk. She refused to give me a contact to upper management for the corporate chain and said she was it. Her bad customer service and attitude makes $225 worth taking to court, media, and BBB. read more

Crabapple Smiles Dental Group - General Dentistry Near Me - Alpharetta, Georgia

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Loved everyone in this office. I've been on a recurring dental plan for the past year and a half for my guns and the improvement with the help of the Doctor has been amazing. From the moment I walked in, I felt acknowledged and was told the wait wouldn't be long. After getting to my exam room, I'm always included in a conversation on how everything in my life is going and it makes me feel welcome. Teeth cleaning was thorough and there weren't any up sell of products after - which is a plus. Thanks Timothy, Arlynda and Vanessa for all that you're doing. It's great to see that customer service is still a number one priority for this office. read more

I cannot tell you how WONDERFUL this team is ! When I chipped my two back teeth, I began to experience severe pain, and the MOMENT that Dr. Sarah Johnson and her team welcomed me into their office, I immediately felt like I was surrounded by a TEAM that CARED I was in and out so quickly, and everyone was so polite and kind...I truly cannot say enough nice things this office , a true 5 Star Experience I will be returning here for ALL my dental needs....Well done Ms. Johnson and Staff !!! read more

From the moment I entered to the moment I left (except for an unusual 40+ minute wait at the start), this visit so far exceeded my hopes that it's hard to put into words. Dr. Johnson - you are truly brilliant and oh so caring - Best. Dentist. Ever. Ana and Elaine - I'm so glad you work at Crabapple Dental Grp.! Heather and ?? (soooo sorry!) - thanks for doing your jobs so very well! My deepest thanks to you all for providing me with an exceptional visit! BTW - I've already recommended you to others... read more

I am so happy I found this place. Dr. Workman is amazing with her work. I recently got a crown done on my tooth and could not be more happy with the result. I'll let the picture speak for itself (scroll through photo section). It's so good you can't tell which tooth has the crown. The staff here are all so friendly and professional. If you're looking for a dentist, give Dr. Workman and her dental assistant, Elaine, a try. I think you'll like them. I love them. read more

Crabapple Smiles Dental Group - Sorry if this looks crazy but can you tell which teeth has a crown? Exactly. Dr. Workman's work was that good. - General Dentistry Near Me - Alpharetta, Georgia

Awesome experience!!! I have changed so many dentist. Good that I found out about crabapple dental. I really had the best experience with Dr. Patel and Dr. Meghana. Before this I had really bad experience with dentist, I was afraid to go to any dentist but now woo hoo...I am not. Thanks to Ms. Meghana she is amazing and I had painless deep cleaning that is also without any anesthesia injections. I would recommend to my friends and my family to go to crabapple dental. No one will regret of going there. read more

Do not go here! They quoted me an amount on a quote agreement for some work in order to make the appointment but on the day of the procedure they overcharged me by $225 above the agreed quote. When I contacted them they stated they had made a mistake yet they made me pay for their mistake and never refunded me the overcharge. I wrote a review because their manager was also extremely rude and ignored emails sent to her. They are money hungry and do not care about keeping their patients. Me and my family are never going there again and they just lost 3 paying patients for not caring. read more

Beware of the positive reviews..........I put my trust in this office to take care of my smile. They charged me a total of $13,000 promised me a refund of $1200 that after months I have yet to receive. The office personnel pretends to make you feel welcomed so that you spend money. The only thing that happened during my 20 visits was a depletion of my savings account. My smile still sucks, Beware !! read more

Be AWARE! Don't be a guinea pig! These dentists are not experienced and have only been practicing for a short period of time . Don't give them the opportunity to mess your teeth like they did mine! There are plenty of other dentists with better reviews because they are simply better dentists. Find one of them and skip this place. They are also dishonest. They claim you need to have work done and call you to offer special discounts. What kind of dentist does that? Dr Rodriquez is a liar. Dr. Johnson covers up for her and only cares about the bottom line! They don't operate with morals and principles! They are phony. Their "niceties "are not genuine. They will lure you in to discuss your concerns and then gang up on you embarrass and humiliate you! Save yourself a lot of headache and go somewhere else. read more

I had previously been under dental care by the same provider for over 10 years. I only looked for a new provider because they went out of network with my current Cigna plan. I am an easy patient, with twice yearly check-ups, no major issues and a minor cavity once. Everything else was good to go and my dentist teased that I would be the perfect oral donor if that ever came up. After taking full x-rays and having a technician come in for the initial look through, Dr. Kwon came in for her assessment. I had mid-grade periodontal gum disease, that required a deep cleaning as a basic cleaning was no longer an option, teeth fractures that required fillings not to be confused with a cavity, severe teeth grinding issues that required invis-aligners, a severe cavity that was a-symptomatic but required a root canal and a cavity in a different tooth. Because of all of these "issues", there were more pressing needs than a cleaning which was not done at this visit. I was shocked as I had just had one of my bi-annual check-ups 6 months prior with my normal dentist. She said that it didn't surprise her that the issues were missed by my previous dentist because his office is now a corporate run office. I decided to go back to my normal doctor since this was so extreme. Surprise, none of the issues she said were accurate. My prior dentist took his time to walk my back from the proverbially ledge covering in detail each issue that Dr. Kwon said I had. At the end of the day, I didn't have any of the issues as she described and it didn't require over $2,000 of out of pocket treatments. I cannot stress enough that Dr. Kwon's is totally misleading. You feel like you're in a professional environment that has the patient's best interest at heart. The staff is totally amazing and super nice. You feel that you're in a place that's current with the times by checking in on iPads, has new technology x-rays, has in-room electronics and TVs to walk you through everything they see and everything down to your electronic patient file without leaving the comfort of the over-sized chair. Every person that crosses your path has a big smile, talks calmly and walks you through everything step-by-step. I try to give Dr. Kwon the benefit of the doubt because of my conversation and trusting relationship with my usual dentist and how he explained the differences in treatment approaches. However, I do find it ironic that the "corporate" dentist that missed all of these issues had me in and out in under an hour, still had me dealing with smiling, professional faces, a computer check in process, in room high tech x-ray units, all my medical files electronically visible in the room, with the nice over-size comfy chair with my own TV in the ceiling where I can watch my favorite show to distract me from being in a dental chair. Yet, he managed to get me in and out without charging me a dime like he always does for my bi-annual care. read more

I can't say enough good things about the entire staff. I went in scared to death from previous experiences. The staff quickly had me at easy. They make you feel like your part of a family. So kind, caring and listen to you! The Dr. went above and beyond her duties. I am happy to go back to see them again because my fears are gone! read more

I will not be back. Dr Johnson has left the practice, so they have a new dentist, who was very impersonal! Waited for 1 hour after cleaning for Dentist to do their exam, who never showed up to exam my teeth l. So I got out of the chair to see what was going on, and the staff was in the back laughing and joking around. They we not the least bit sorry or concerned about my wait time. Very unprofessional! I know unexpected things happen, but you should communicate with your patients/costumers about what's going on. I left after they finally said it was going to be another 30 minutes, so I never even got my teeth examined. Very unprofessional and poor customer service! Time to find a new dentist! read more

Crabapple Smiles was referred to me by a friend and I am very happy that I made the switch. All of their equipment is new and extremely high tech! The entire staff is friendly including reception and dental techs. Ana is a very friendly and gentle dental hygienist. She's easy to talk to and gives a thorough cleaning. Dr Sarah Johnson is so professional, nice, caring and is passionate about what she does. She has a very warm bedside manner and is very competent in her field. I've told pretty much everyone I know to switch to Crabapple Smiles because I'm constantly impressed with the high level of care I receive! read more

I wish I would have read the reviews before I started seeing Crabapple Smiles.. so many poor reviews here talking about deep cleanings.. I was told I needed an expensive deep cleaning. My dental plan didn't cover it at the time, so I said I would do it the next year when I changed plans. I went in this year with my new plan , and was told a deep cleaning was scheduled. I said no, I had scheduled a regular cleaning. The dentist told me they could not do any more regular cleanings, as they had already done several "courtesy" regular cleanings, and had to do the deep cleaning because if they did another regular cleaning it could disturb the bacteria in my mouth and cause an infection. I left and they did not do anything, not even an exam. They also had told me that one of my teeth was going to need a root canal eventually so I might as well get one now. Seriously? I told them I'd wait for the tooth to fail before I just went and got a root canal. I went back to my old dentist who I had to leave due to insurance changes. I do not need a root canal and my old dentist told me she could not even justify a deep cleaning as there was only one spot that we just needed to watch. They also filed a claim with my dental insurance for xrays that they did not perform on the visit that I was there when they refused to see me if I didn't get a deep cleaning. I'm still fighting with the insurance company to get the money back for the fraudulent claim that was filed. read more

Dr. Johnson and her staff are amazing. They make you feel at ease and you can tell they truly care about their patients. I would highly recommend her office to anyone. read more

Dr Johnson and her crew are phenomenal. They make you feel comfortable regardless of the work that needs to be done. I get a warm welcome every time I come in! read more

I switched from a local dentist to Dr Roberts at Crabapple Dental about 4-5 years ago. Wish I had done it sooner! Dr Roberts and her pleasant, competent staff have provided wonderful care. My teeth have never looked or felt better. I highly recommend them as a dental care provider. read more

I visited this place for a teeth cleaning and xrays. I had X-rays 6 months ago with my regular dentist, and since I have recently moved was looking for another one closer to home.the X-ray's teeth exam and cleaning are offered at an affordable rate and on yelp I noticed great reviews. Unfortunately my visit to crabapple smiles ended up to be a nightmare. Dr Patel told me that I had a huge cavity that would require a root canal and a crown (1500$) I smelled a rat because 6 months ago I had nothing. Then he told me I needed my gums cleaned and for each 1/4 of the mouth it costs 275$. My dental appointment went from 69$ to a little over 1300$ (including extra charges for fluoride and some other thing) I of course refused these things and left my heart in my shoes. My teeth have always been perfect except some gum loss and stabilized periodontal disease which is terrible but I get my gums cleaned 1-2x a year and normally a cleaning every 3 months. I all of the sudden had almost a 3000$ dentistry nightmare. I Had the X-rays sent to my dentist and they said yes the X-rays show you'll be in need of a root canal. I flew to meet with my dentist(I have a relative in the airline industry and got a buddy pass) since they are incredible oral surgeons and they will do it at a fraction of the cost. We redid an xray of the tooth and my dentist could hardly see a cavity but a microscopic curvature in the tooth which he was able to repair even without desensitizing the tooth. I have to say that this dentist has tried to scam me freaked me out and i unfortunately lost time and sleep over it. I am fortunate the tooth is ok and the cleaning was professionally done by dr Patel but lying to clients and trying to do unneeded dental work and destroy my teeth for his pocket book are incredibly unethical Business practices ... Beware read more

I am so glad that I found Crabapple Smiles!! I brought my daughter in to see Dr. Nemakal this morning and we had an amazing experience!! My 7-year-old HATES going to the dentist but Dr. Nemakal was so gentle and welcoming my daughter just fell in love with her. As a mother its so nice to find a dentist your child likes!! If you live in the Alpharetta area and need a GREAT pediatric dentist please visit Crabapple Smiles. read more

If I could give less than 1 star I would. Got to the office for my appointment and was told the system was down. Mind you, they called me and asked if I would come earlier. It sounds to me like they didn't want to work. I was told the phones weren't even working, but the receptionist picked the phone up with a dial tone and made a call. Terrible Service! Had the nerve to ask me if I wanted to reschedule after I took off of work for the appointment! read more

Poor service, poor responsiveness, and constant jocking of appointments that have been booked for months. It's happened 3 out of the last three bookings. The operations manager (Lexi) is rude and inconsiderate. She hung-up the phone when I told her that it was her job to communicate issues to the doctor if I couldn't speak to the doctor directly. She promptly hung-up. So surprised. read more

Loved Dr. Johnson and all of the staff!!! They were absolutely wonderful.

Called for a 'first available' appointment for my elderly mom and was told we could come in a few hours later. Arrived on time after having completed online medical screening. Office was NOT AT ALL busy - phone was not ringing and absolutely no one else came in while we were waiting. Even still we were kept waiting for forty - yes FORTY - 40 - MINUTES!! We were not told anything about why we were left waiting so we walked out. This practice needs to understand that a patients' time is valuable too. I contemplated using them for my dental needs but now I absolutely will not. GOOD LUCK TO YOU DEAR DENTISTS, AND GOOD LUCK TO YOU DEAR PATIENTS. If you need your services rendered on time consider carefully before you try these folks! As a quick follow-up: It has been more than two hours since we walked out. I would have thought that if these folks REALLY wanted our business they would have called to see why we left, but they haven't. Just a little more info for you all.... read more

Had another great experience with Crabapple Smiles yesterday after an old crown popped off while flossing in the morning. On top of an already packed schedule Dr Sarah Johnson's team worked me in and 75 minutes later I was completely finished with a new permanent crown made in the office with no return appointment required. New equipment technology is an asset but it's the gentle hands and warm hearts that make the difference at CS from cleanings to treatments and the professional office management team. read more

This practice was great before Dr. Johnson left. Then her hygienist left. Then the office manager left. Then the receptionist left. Nobody knows what's going on any more. Originally, I loved that they could make my crowns on the spot, but after everything this place put me through in the last year, run- don't walk!! With periodontal issues it is very important that I get quarterly cleanings. After they canceled my appointments repeatedly, had over one hour wait times, and couldn't keep my family members straight- and I finally was able to be seen again, my teeth were in terrible shape. But I didn't leave because I had an 18 month orthodontic contract with them. The week before Christmas, I went in for my 12 month adjustment, and they handed me a letter telling me that they were closing their ortho practice. With the braces still on my teeth. AND they kept all of my insurance payout, and my entire deposit, despite the fact that they ended service 6 months before the end of the 18 month contract. And to this day I am still receiving letters reminding me to make my next orthodontist appointment, and that they will be billing me for it despite the fact that they closed the ortho practice! What a joke!!! read more

Dr. Johnson is phenomenal and so is her office! My mom was a dental hygienist so I have known more than a few dentists in my life. They are 5 stars across the board, which is rare for most dentists and as well as their offices. Everyone is pleasant and helpful, the office has the latest modern equipment, Dr. Johnson is extremely caring and excellent at her craft. I have gotten 2 crowns there both done to precision and at a reasonable price. They have gone over and beyond each time I have seen them over a 2 year period. Heartily recommend Dr. Johnson and Crabapple Smiles. read more