The water was great!! Nothing short of excellence, great experience also. Service was wonderful. And the place is always awesome as every Cracker Barrel usually is! read more

Cracker Barrel Old Country Store - Water - American Near Me - Charleston, West Virginia

I go here all the time after I leave the hospital. I absolutely love this place. The staff is always so friendly, and they are very quick. My partner and I both have a diet, and they always help cater to our needs. We always find tons of things in the shop on our way out. The food is always phenomenal. The fried chicken is my favorite, and Miss Amanda puts a big slab of butter in my grits every time. read more

Well, eating at a Cracker Barrel is a crap shoot...some are pretty damn good and others are down right lousy. The ambiance is always the same...just the crowd mix changes throughout the day. The service is almost problematic, but is tilted slightly in favor of being ok. Look for servers with lots of stars on their uniform...they tend to be more into their job. The food, well it's pretty simple fare. Catfish, and fried chicken tend to be pretty good. Veggies are generally ok too, except sometimes very overcooked. Most breakfasts are ok too. Just wish the service was a bit more consistent...actually I should say a lot more consistent. read more

Good food and great service is why I always love to eat at Cracker Barrels, whenever I come across a location. Love their biscuits and corn muffins!! read more

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Whenever I'm in an area that has Cracker Barrels, I'll pop in for at least one breakfast (my favorite meal) because there are no CBs where I live. This morning was "that" morning ... and what a disappointment! My server was delightful. She was at my table quickly, brought my coffee and kept the cup filled, and made some recommendations. I decided on the chicken fried steak and eggs with a biscuit and gravy and sliced, cooked apples. The meal came out pretty quickly (though it was early and not too busy) but my eggs were ice cold. On the same plate as the piping-hot chicken fried steak, I have to assume they were cooked first, then plopped on a plate which clearly had not been warmed in any way When my server came by to ask if everything was OK and I told her about the eggs (of which I'd only had one bite), she looked puzzled but got me a reorder quickly. Perhaps because they came out "on the fly," they were still warm, but the plate was once again ice cold. What the...? The chicken fried steak was the star of the show, though that was thanks in large measure to the Tabasco sauce I'd slathered on it. The gravy for the biscuit lacked any apparent flavor -- certainly no peppery bite -- and again fell flat. The biscuit was tender, but I'd have done better with butter and jam or honey than drowning it in flavorless gravy. So... while I won't avoid Cracker Barrels in the future, nor warn you about the chain in general, the kitchen in this particular outlet needs to up its game. THIS one, I'd avoid. read more

We used to go in FL now and then and ordered the thanksgiving dinner and it was inedible, just nasty. Went to get a dinner and the portions were very tiny and it tasted like out of a can. The quality has gone down the tubes. read more

Y'all know if it weren't for bad luck, I wouldn't have any luck at all. I asked for some mayo for my cheeseburger at Cracker Barrel. I LOVE my mayo. Anyways. I took a bite and thought it tasted awfully sweet. I took another bite to make sure. Then, I asked my mom to taste a little that was still left in the cup. She said, "That ain't mayo." I started wondering if maybe it was cake icing of some sort. I took another bite. Honestly, it kinda grew on me. I told mom I'd work through it because I didn't really want to cause a ruckus today. Mom stopped the waitress and asked her to taste the mayo that was left in the cup. Her eyes got wide as saucers and told me that was cheesecake filling. So, I had my first "cheesecake burger" today. read more

Cracker Barrel Old Country Store - They accidentally put cheesecake filling on my cheeseburger - American Near Me - Charleston, West Virginia

Absolutely HORRIBLE customer service. Told to wait at the hostess station that no one ever appeared at. Truly disappointed to spend my money at this establishment after having my time wasted. Do better read more

The food was very good. And the waitress was very nice too us. And the restaurant was in the best area in my city.

I'm glad I did not read the poor reviews before we stopped here during our travels. We had a very good experience. We were greeted warmly by the hostess and were able to sit where we wanted. Not crowded for a weekday morning. But may have been short staffed. Our order came out timely. The hashbrown casserole was very good and cooked perfectly. read more

Cracker Barrel Old Country Store - Hashbrown casserole - American Near Me - Charleston, West Virginia

Tony and I stopped at Cracker Barrel in Kanawha City this morning for breakfast. We both opted to order the same meal. Two eggs fried overeasy on lightly toasted sourdough bread with tomato slices and a couple slices of bacon and side of cheesy hashbrown casserole. Tony ordered Sweet Iced Tea and I went with Hot Tea and lemon. The food was good and the service was horrible. read more

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This Cracker Barrel location has improved greatly since the last time I have visited. The restaurant and shop area was very clean and we were seated quickly. I tried out some new items including the cherry lemonade, cheese bites and maple bacon grilled chicken. It was made fresh and tasted great! I highly recommend it if you haven't visited lately. Sometimes it's a hit or miss, but today it was a hit! read more

Cracker Barrel Old Country Store - Country Cherry Lemonade - American Near Me - Charleston, West Virginia

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We stopped here on the way home from a southern vacation. It was kind of late at night, maybe around 8:00. We were seated fast and orders taken. Good took a little longer than we expected but drinks were kept filled. The food was good, usual CB food. The managers both came to our table thanking us for our visit and asking if we needed anything. It seemed like a bit much since the waitress also kept checking. Our food orders were accurate, food was hot and good. Coffee was plentiful too. We will be back. read more

Ordered online the campfire chicken. It was very tasty. It only had half potato, 2 carrots and one cherry tomato. The chicken was very tender and juicy. For the price I think it needs more vegetables. read more

My husband and I came in at about 5:15 on September 1. We were seated and someone gave us a menu. No wait staff ever came to our table. We waited for 15 minutes and did not even get water. We left and went for dinner at a competing chain. I am thoroughly disappointed at the unorganized staff and the complete lack of a work ethic. When I told the staff at the area where seating is assigned, she just half heartedly said I'm sorry. She did not attempt to make it right. read more

This is the second time this location has provided a complete lack of respect towards their customers. We are so tired of spending so much money on a meal and getting terrible food in return! Cracker Barrel has become yet another over priced poor product company. Why is my chicken burnt, dry, and clearly old? The casserole tastes like old rice. Your staff should be ashamed of themselve. Especially, the supervisors. For the blatent lack of standards of service and quality. Normally, I would not be sure disgusted. But this has become a normal practice for this location. I have friends in the food industry and a couple of them was grossed by the quality of my food! read more

Cracker Barrel Old Country Store - Southern Fried Chicken - American Near Me - Charleston, West Virginia

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The server was great very sweet lady. As for the food it would be nice if they would cook the chicken longer. My chicken was pink in the middle. The mashed potatoes were lumpy no butter, no seasoning just dry potatoes mashed and put on the plate. I had to ask for butter twice by the time I got the butter the potatoes were cold and the butter was cold so that didn't mix. The broccoli was good and the corn muffins. My friend said the pancakes were good. Another friend had the chicken stripes this were good but she left the mashed potatoes on the plate. The deep fried pickles were tasteless. For the price it was not worth it. read more

There were two of us, one ordered a chef salad and the other French toast. We ordered our meals and waited over 30 minutes and still no food. The restaurant was not crowded. The other people in our section had all been served their food, including those who came in after us. Also, the wait staff could all work on their friendliness factor. Would never go back. read more

Great food and service! Thank you to the store manager Mike and the staff from Charleston WV!

Much better service here than years ago. Decent food. Their fried chicken is pretty good, despite lack of seasoning. Their chicken BLT sandwich, which is new, is actually pretty good. Still got the Dusty stuff on the walls, though. I just never liked the inside of Cracker Barrels. The novelty is short-lived, always poorly lit. I feel I'm in an abandoned tool shed. Haha! But this place is alright. My parents love them. read more

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When you go to Cracker Barrel (or as I call it, "Country Bumpkin") you know exactly what you're getting: comfort food. It's like McDonalds, every restaurant is pretty much the same, only the people are different. This location fits that mold perfectly. Good, not great food. Reasonably attentive service. Nostalgic décor. Worth going to just for the gift shop! read more

If I didn't know better, this Cracker Barrel could have just as easily been in Charleston, South Carolina. Or Glendale, Arizona. Or Delray Beach, Florida. Same layout, same menu, same friendly service. As well, located right off the Interstate. read more

Cracker Barrel Old Country Store - Grilled catfish with beans, carrots and mac & cheese - American Near Me - Charleston, West Virginia

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We were seated immediately! The food was good as usual. Our server was sweet and did a great job! I think from the time we gave our orders and got our food only 5 minutes had passed. Another great experience! read more

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I haven't eaten at one of these in probably 25 yrs and if I have any say it'll be at least that lo G before it happens again. It's been a long day and it was the first thing that wasn't fast food. Don't eat here. read more

Good food, served quickly, with kindness. The place was clean and just your normal Cracker Barrel. Nothing at all to complain about. Quiet breakfast. If you're familiar with the chain and what they offer and have no hIgh expectations you'll get exactly what you came for. read more

The waitress was fantastic but the food was not good. We all ordered a chicken meal and it was the fake rubbery frozen chicken. The macaroni and cheeses was burnt. The cornbread was hard. read more

Did a lunch to go order..tried to order a child's chicken & dumplings..they said they didn't have on child's menu..received an adult size $7.99, with burned macaroni & cheese & 2 small chicken tenders??? read more

Cracker Barrel Old Country Store - 7.99..burned mac & cheese & look @the amount of chicken..worse Cracker Barrel I've ever been to.. - American Near Me - Charleston, West Virginia

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Cracker Barrel has gone downhill. We have loved the Friday fish fry for a long time and made a special effort to stop in for fish today. The server was satisfactory and the atmosphere was as expected. The food was below par. What I had seemed to have sat under a heat lamp for an extraordinarily long time. It was soggy and rather tasteless. I could understand if we had come in during the last minutes but we were there before noon. At the prices being charged these days, freshly prepared food is not too much to ask. read more

Good was just ok. Service was terribly slow and inaccurate. How many times do we have to make a correction for the same meal? No refills? No napkins? No creamer for coffee? It was really sad. read more

Listen, it's a great place for country food. It's not the fanciest place you're going to eat in Charleston, but it's a reliable place where you will get your fill. Also... I love the country store. read more

Food was good but service wasn't great. Sat and waited for silverware after asking for it already. Order completely wrong including asking for a substitution side for my son to replace tator tots due to shellfish allergy (fryer) but still received the tator tots with the substitution. Bathrooms not replenished the whole time we were there. Store was nice and clean. read more

We stopped by while driving to OH from NC. Cracker Barrel is usually a safe night stop on a long road trip when you don't want to spend much time searching for a restaurant before hopping back on the road, so we thought it'd be an OK choice. Seems this Cracker Barrel isn't quite up to par with others we've visited. When we arrived, we were seated almost immediately, but after that, the service was likely some of the worst I've received in awhile. Food was nothing out of the ordinary with what you'd expect from Cracker Barrel. It took awhile to get our drink orders...and another long while to get our food order taken. Our order was screwed up twice and even though the waitress walked by us several times, seemingly ignoring us, we had to flag her down to fix the order. Twice. We didn't get our biscuits/corn bread. We had to flag the waitress down again to get drink refills...and again for hot sauce...and again for more drink refills... eventually, we just dealt the hand we were given because it felt as though we were an inconvenience to the waitress and she was getting annoyed with us. We didn't bother with dessert. read more

Don't waste your time or money eating at this restaurant. Our service was horrible and the food taste like it was left over from yesterday! The Sunday chicken and Mac and cheese was good. The mashed potatoes were awful and cold and the pinto beans tasted like water was added and they were burnt. My husbands meatloaf was cold, but had good flavor. Had to hunt waitress down to get my sweet tea changed to coke. Tea tasted like water and was not sweet. Never got a refill on drinks or asked if everything was ok or asked if we wanted dessert. She was to busy sweeping floor or off somewhere to wait on her only customers in her area. Will not be back. read more

So cold in this restaurant. Please turn up the heat!!! Never got our biscuits. They said they were out. So I paid for food I never got. Ridiculous. read more

Cracker Barrel is a staple for the summer vacation, very family friendly place with good food, never had anything but breakfast from here, dinner looks good but it's a breakfast brunch place for me. This location the servers and hostesses were rude, but the food was good so that gets them 3 stars and the cashier was really nice, so they get 4. read more

Stopped overnight in RV. Great food quickly served, excellent service, COVID precautions being taken. Nice quiet parking lot! After a good quiet night's rest, had tasty breakfast and hit the road! read more

Stopped here while driving through, to eat dinner and catch their daily special. My favorite of their specials is the Tuesday night chicken dish. In their photos and in the 6-8 places I've had it, it is tender, buttery, with a butter & flour sauce/gravy; but, this was something else. What this particular location served looked like a baked chicken, encased in baked stuffing...solid....dry...cooked until you could kick it down the road like a tin can (in fact, that would have been better use than consuming it)....and it wasn't that mine was just a mistake...I saw others served that looked the same way. I always liked Cracker Barrel when traveling, due to the range of choices and the "standardization" of quality; this experience killed that illusion. I'll return to Cracker Barrel (my wife & daughter love it); but, I'll avoid this particular site at all costs. read more

I'd always had good food and good service but not today. Could be a casualty of COVID-19. Might need a new kitchen manager. Cornbread was cold. Hash brown casserole was mushy and cold. No taste at all. Pinto beans had almost zero soup. Spoon would stand straight up in the bowl. Clearly not cooked today. Service was iffy considering server only had 3 other tables. Hopefully things will soon return to pre-Covid standards. Disappointing. read more

This is a great Cracker Barrel. Great service, really good food. I eat there monthly, and have had a couple items not up to par, but they quickly made it right. My only complaint would be it's usually chilly. I see a lot of negative reviews here, but I believe people tend to write negative reviews more often than good ones. No place is perfect, but I believe this location is very consistent in service, good food, and has an extremely friendly staff. Not once have I eaten there that the manager didn't come and check on us. read more

Worst service I've ever had at a Cracker Barrel. We were driving home from Ohio to NC, and to start off the hostess ignored us. We waited for her to acknowledge us, and without even saying hello she rudely just said how many as if we were bothering her. Once sat, our waitress had to be told everything we needed, not refilling drinks or bringing anything out with bread unless we said something. Once we had our food we were happy to at least have food, but then I found a hair in my dumplings so those were quickly put aside. Finally, it took forever to get our check and we definitely were ready to leave. Usually these are safe locations during travel, but we will never be stopping here again when on the road to see our family. read more