The food was so good they were buttery and delicious and I loved them ! And the waitress was very kind to us! read more

IHOP - Butter pancakes - Breakfast & Brunch Near Me - Charleston, West Virginia

Screw you, IHOP! I received an email this morning advertising; Free Stack of Pancakes- Come in and celebrate National Pancake Day. I did. I went to the Kanawha City IHOP. I asked my waiter about the offer. He said it was a stack of pancakes to go- and pointed to a IHOP Rewards sign. I told him- tried to show him- about the email and was declined. After I had placed my order a couple waitresses were discussing the emailed offer and how it usually creates a very busy day. One said, "...and I said to the guy on the phone you don't have to buy anything. Just come in and get your pancakes." Don't get me twisted I intended to purchase breakfast foods along with the Free offer. However, in the end I paid $22.54 for breakfast, and left without getting anything FREE! I still tipped the guy. But I'll tell you if he would have asked/learned his stores daily promotions when he came in, IHOP would have made it's money, he would have made more money, I would have saved a couple dollars and I would have left much happier. read more

Definitely the best IHOP I have been too.. the food was amazing the staff was friendly and helpful and made it a great experience!! read more

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A server literally stole my money and at least 3 other people had money stolen that night by the same server. I am never going back after this. If you go make sure you pay in cash and know exactly what you gave and what you need back. Don't fall for this scam! read more

Our hostess/waitress were very sweet, our food was really good but the service was quite bad. Over an hour for some eggs, sausage, pancakes, and hashbrowns is ridiculous. I'd give this IHOP another chance in the future but I hope it's a little quicker read more

Went in for some food on our road trip and my mother's eggs were RAW. We were checked on TWO TIMES. awful service. And the restaurant was filthy showing the lack of care in that establishment. Don't go unless you want diarrhea. read more

Tony and I stopped at IHOP for a lunch, basically at my insistence because they do not serve alcohol. We were seated and our order for drinks of Iced Tea was taken immediately. Tony went with a Pepperjack Steakburger Melt with Onion Rings. I went with the BTL with French Fries. Our waitress was very nice, but the food was horrible. That's a cook issue,not a waitress problem. Everything was over cooked!! Not going back! It was our last visit there!!! read more

Dirty, rough staff but friendly. Tables aren't clean, needed bused etc. Quick easy breakfast off the interstate while traveling. Decent breakfast read more

IHOP - 2 Quick 2-Egg Breakfast w/ side of gravy - Breakfast & Brunch Near Me - Charleston, West Virginia

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I don't normally review chains, but this place holds a special place in my heart. A chapter of my 2008 presidential campaign book, "Age of Obama: A Reporter's Journey with Clinton, McCain and Obama, in the Making of the President 2008" was written here! I love the 55+ menu for us seniors on a tight budget, My recent stop was 2-Eggs over medium, bacon, hash browns, sourdough toast (WOW!!!) and coffee! About $8. Good stick to your ribs breakfast comfort food! Great waiter! Friendly folks, in a packed house on a Saturday morning. Just delightful! read more

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Always good. Great employees. Danene is an excellent server. Very attentive and helpful.

Service is outstanding. Always friendly staff I usually order their favorites. Nice ....clean friendly service gosh darn good read more

IHOP - Crepe - Breakfast & Brunch Near Me - Charleston, West Virginia

Went here for breakfast and this location was packed full. Even so our waitress Tracy was so nice and accommodating, she went through all the bread choices available and went above and beyond any other waitress, she was amazing and of course we complemented her on how well she took care of us, our bill was $23.18 and we tipped $12.00. It was well deserved and so appreciated, one suggestion she made was to try the fried potato squares instead of the hash brown and boy howdy was she right, we will never have the hash browns again. Thanks again Tracy, we will definitely be back and will ask for you next time. read more

Food and Waitress were excellent. The entire restaurant needs a deep cleaning. Doors and windows very dirty. Floor was dirty. Not sure about the bathroom as I didn't use it. Overall cleanliness is definitely an issue. If the windows, doors, & floor are dirty it makes you wonder what the kitchen is like? read more

Walked in and was greeted right away. Friendly people but very gross. Bathrooms were not cleaned. We went to go sit down and the table was full of ants. Moved to a different spot and the seats were crawling with ants as well. Told the lady we were going to leave and she said "I told them they need to start wiping tables down" read more

If there was a option for no stars I would've hit it a trillion times. The waitress was horrible. She forgot my husband's coffee and my child's drink. Proceeds to serve everyone that came in after us!!! She then comes back to our table tells us she forgot about us! A HOUR later she brings us our food she gave my child items she didn't want and then gave me a omelet that I didn't order. Finally when the correct food came out she tried to give me the Check with her mess up on it and told me it was the same price so she didn't fix it. She had horrible people skills and she really needs to learn to smile. Her energy was horrible I could NOT WAIT to get out of that restaurant! I will never go back to the Kanawha city IHOP! Such a huge disappointment! She didn't try to make things fair, we got sorry I was busy with a lot of tables. read more

Bathrooms at the gas station next door were cleaner. Waitress also took her time by having long conversations with other customers. She gave me a coffee pot with about 1/2 a cup left in it and a straw to stir my coffee. Plate was cracked. She forgot to give me silverware. I also had to fetch condiments from other tables because she was so inattentive. Truly third rate all around. read more

I wish I could give 0 stars. The air conditioner was broken on one half of the restaurant and they said it had been like that for over a week; however, they didn't tell us that until we had already been seated and asked why it was so hot. We were never given the option to sit on the cool side of the restaurant and they didn't volunteer the information about the air conditioner being broken until we had been seated for a while. The food took a very long time to come out, our server had to go into the kitchen and we could hear him asking the cooks to hurry up because people were about to leave. The food was IHOP food but worse. The chicken strips were half the normal size and everything was overcooled as though it had been sitting under a heat lamp for quite a while. Overall this is one of the worst restaurant experiences we've ever had and will never be returning to this particular IHOP. read more

Don't know why they have poor reviews. Everyone was nice, and several employees checked to make sure our service was excellent. Food was made efficiently and exactly as ordered, which in Charleston is definitely not how all restaurants are run. Food is IHOP quality, nice thing is it's consistent across all of the IHOPs I have been to across the US, so it is good consistent quality. This location was bright, clean, not noisy, and facilities were also clean. This location obviously cares bout their service and restaurant. read more

We went in at 6 and at 6:40 no one had even come and took our drink order, it was burning up in there and the bathroom doors were open!

Worst IHOP I've ever been to. The entire restaurant STINKS. Smells like sulfur or something. I received COLD waffles. Not just like kind of cold but felt like came out of the fridge. Move on... don't come here. I should have went to McDonald's next door. read more

Food was quick and was prepared good... Tables were not bused properly and was not as clean as a restaurant should be... read more

IHOP - Breakfast & Brunch Near Me - Charleston, West Virginia

This was a pretty good IHOP. I wouldn't necessarily say it was 5-star service, but were is absolutely no issues with my visit, restaurant was clean, dishes were clean, food was good (same as other IHOPs, no discrepancies). Service was also speedy and friendly. read more

Very slow service. No one seems to be stationed at the door to seat people or take Togo orders.

Good food, friendly people. Nikki was our server and she was so on point. Fast service friendly and got everything right. There aren't many places around here for late breakfast- this one is a good place to go. read more

IHOP, they're just another place to eat, not bad. Their breakfast is ok, An well, they are better than McDonald's for any meal.

Typical IHOP. Good service & food, bad coffee & prices. There's no waffle house in the area. read more

IHOP - Breakfast & Brunch Near Me - Charleston, West Virginia

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The food is Ihop food. The restaurant is clean my issues is that every time in come here I hear the managers belittling the staff or the staff arguing and fighting with each other. Service quality depends on the day,staff's mood,or whatever else. What genuinely makes me angry is hearing the staff saying " May I speak sir" to the managers like its kindergarten. I don't know if this is an I hop thing or not but it is demeaning . In closing if you want a hot I hop meal on a clean place with middling service by unhappy employees this it read more

IHOP Store #4502 located at 6308 MacCorkle Ave., SE, Charleston, WV (Kanawha City location) is a great place to eat now that management has changed. We used to go occasionally to this restaurant and it was not a good experience. Hadn't gone for years. A few months ago, we decided to give it a try again - not sure why - just happened. We are so happy that we did! Everything is different now. The management is excellent, the wait staff is great too! The food is exceptional. So obviously, they have exceptional cooks. We're not sure what changes were made, but oh my how wonderful. The price is affordable. Food portions are quite good and the taste of the food is very good. From their pancakes, crepes and breakfast combos to their burgers and sandwiches, and their dinner entrees - you can't go wrong. French fries are the best around and their onion rings are wonderful too! You generally get waited on very quickly unless it's packed. If so, they will get you in as quickly as possible and trust me, it's worth the wait. My husband and I are attempting to try something new each time - which is difficult because we have several favorites now. To date, we have not had anything we didn't like. Please give it a try. It is a pleasant atmosphere and everyone at this IHOP is very friendly! My husband and I highly recommend this IHOP! JL Rowe read more

Stopped in the Kanawha City WV location today and the first thing I noticed was that I had to walk through clouds of smoke from people allowed to lounge on the thresholds of the door smoking. Once inside I and two other groups were waiting at the hospitality station while what seemed to be a critically understaffed restaurant tried to keep going. No one approached or even greeted us as we came in. Another couple were trying unsuccessfully to get the attention of any employee they could see. Finally after five minutes my family and I decided to go to Bob Evans instead. This store has been going downhill for years and the recent "remodel" and "repaint" in tones of gray is dark, dim, and depressing. The whole restaurant exudes a sense of quiet desperation. read more

Timely of food delivery to the table was horrible. 45 mins to 1 hour before we received our meal. Then the order was short several food items. Ordered an add on and the item never made it to the kitchen to be prepared. Waitress forgot to place the order. Food was good once we received it. Overall look of the restaurant was run down and dirty. Appears they need more staff and some maintenance.. read more

No consistency with this place! Had lunch 2 weeks ago and the burger was great, but tonight it was not.

We drove to the Kanawha City iHOP and ate. I love their food, I usually get French toast and bacon. The food is always prepared just the way I ordered it and the service is nice and polite. I would definitely eat here again. read more

To be clear, I stayed calm and polite; I deserve an award! Let me just this in chronological order. 1. Attempted to take order twice before Nicole even came to the table when we were seated with 2 menus and 2 drink orders taken. 2. Ordered, uncomplicated adjustments. No butter, no cheese, add green peppers, add mushrooms. 3. Food arrives got cheese, butter, no peppers, and no mushrooms. When asked if I wanted it on the side I pointed out that I didn't want the cheese in omelette, and I'd prefer filling actually in omelette and butter had melted all over the pancakes. "Oh, okay we'll fix it" 4. 10 minutes later I get my no butter cakes (with hair on to) and a plate of mushrooms and peppers! I asked to just remove omelette. 5. Nicole asks for a box. Waitress friends with box looks at only remaining plate on the table ( that still has the food that the box was for) and asks if she can take that plate... No lie! 6. Manage keeps popping head around corner never comes to the table. 7. Cashier doesn't utter at all, not even to my hello or my have a nice day (said kindly; a struggle) read more

I am not a person who has super high hopes about going to Ihop, but I did expect better than super slow service, crappy food. I think we had about 10 french fries (literally) with my son's burger. read more

Sometimes the night staff can be quite rude! While there are some awful customers who come in during that time... that's no need to be hateful to all customers and treat them like crap! Last time, I walked out and went to McDonalds. read more

9 customers standing in the lobby and both waitress and manager ignoring them for 10 minutes

terrible. the staff argued the entire time and the cook walked out in the middle of service. I've never seen anything like it. my pancake might have been a day old. read more

Poor food. I believe the eggs had been sitting out all morning. Hash browns were old and chewy. Our waiter was all over us then completely gone. We ended up finding him though... In the parking lot smoking when we were leaving. read more

This is an IHOP. There is no need to review the food because it is the same at every IHOP I have ever visited. That's why I took off a star. I will rate breakfast service, particularly, Mary. She was great! Just friendly enough that my pre-caffeinated mind felt better and not irritated. I am trying to follow special dietary restrictions and she helped me created a menu item that met my needs. It was IHOP food served with special care and attention. read more

Food on point. Mozzarella sticks were like molten lava and the cheese all ran onto the plate. Server was super nice. Only real bad thing was the bugs. read more

IHOP - Breakfast & Brunch Near Me - Charleston, West Virginia