Corn muffins came out cold. Chicken breast had no bones (maybe cuz it was processed?) & was over fried/ hard. Had to ask for butter & ketchup twice. Then ordered the Coca-Cola cake to go (w the ice cream in a separate container). Server came back and said the manager "caught" her putting ice cream in a container & told her she couldn't give it to us, to go. Said that was "against the rules". And I couldn't have it to go. So even though I'm paying for the whole desert, I wasn't "allowed" to take it with me. I'M SORRY!!! WHAT!!?!?!?!!!! The server felt bad, so she "took the ice cream off of our bill". Well, ma'am... Miss "manager," have you ever had chocolate cake with NO ice cream???? Welp - that's like saying "you can't have syrup with your pancakes - butter with your roll- and apparently... HOT corn muffins with your meal!" So yeah, wasn't going to even give a review..... until the ice cream police told me not only were they not going to let have the ice cream.... But I was going to have to pay for it, regardless! So NOPE! Won't make the mistake of ever going here again! That's the most ignorant thing I've ever heard of!! Looking for all of the socials to post this most ridiculousness to!!! Do better Cracker Barrel!!! read more

There is a new menu, but the feel is the same. I was met at the door, as if I were walking into Grandma's house. It has a clean, country feel. Sadly, the menu changed, and many fan favorites were removed. The staff was kind and courteous and knew the menu well. I traditionally like trying places I've never been and staying away from chain restaurants, but this was within walking distance of the hotel, and I knew what I could get and what I would expect after a long day of travel. read more

Cracker Barrel Old Country Store - American Near Me - Gallup, New Mexico

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I don't know if it's this particular location, or the franchise in general that has gone downhill, but the quality of the food was very disappointing when we stopped here for breakfast on our drive through New Mexico. Everything lacked seasoning and seemed gelatinous and barely warmed through. It was like cafeteria food that's sat out for too long. The only saving grace was our amazing waitress and the gift shop where our family members each pick out a Christmas ornament as part of our holiday traditions. We'll be looking for somewhere else on our next road trip. read more

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Ambiance is like the others pleasant and quaint. Service was very good. Food was not up to par with all the other CBs we've eaten at. read more

The worst!! I would swear our food was prepared yesterday and had been left under a heat lamp all night and day. My husband's grilled chicken were hockey pucks and the green beans tasted like fish. My fried country fried steak wasn't much better luckily the broccoli was edible and of course as always, the biscuits were good. read more

Great food, nice people, so glad we stopped in! Felt like real southern hospitality, thanks y'all

The food was okay. I would recommend not to get the chicken or steak campfire soup because all you get is broth with maybe 1 piece of potato or carrot, it is also very salty and I didn't add any salt, my granddaughter and I got the soup and really didn't enjoy our soup. My husband, daughter and grandson liked their food. The service was surprising very good. read more

Ordered two of the large bowls of chicken and dumplings. When I received it, each bowl was not even a 1/3rd full. Restaurant and Uber eats refused a refund. Don't waste your time or money. read more

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We were seated quickly, but our assigned waitress, Anna, took approximately six minutes to greet us and only came to the table after my husband asked another waitress where our server was. When she arrived, I said we were ready to order, and her response was rude and dismissive. I then requested another waitress, and she responded rudely with "no problem," but her attitude made us feel unwelcome. Due to the unprofessional behavior and poor customer service, we chose to leave and eat at another establishment. This experience was disappointing and not what we expect from Cracker Barrel. read more

Love Cracker Barrel. It's just a thing when we travel. The food portions are HUGE and the service is always good. And their little shop always has something fun to look at. This time I bought a super squishy and soft poncho. $29.99! Great deal! Probably would have paid twice that in Cali. And we had enough fried chicken for three days! read more

I had been driving 8 hours, and was staying at a hotel 6 minutes from this Cracker Barrel. I used Uber Eats and ordered the meatloaf dinner with broccoli and mashed potatoes to be delivered to my hotel. The meal came with two biscuits. Uber Eats did a good job getting it here. The bag did not have any butter. Did I need to special order butter when paying for a meal with hot broccoli, and two biscuits. They CAN do better! I called to speak with a manger and waited on hold for over 5 minutes...then hung-up. read more

Cracker Barrel Old Country Store - I ordered the Meatloaf dinner with broccoli and rolls, and it arrived with NO BUTTER. - American Near Me - Gallup, New Mexico

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It was over 15 minutes until our drink order was taken. Service overall was extremely slow. And then another 30-40 minutes until we had our food (the restaurant wasn't too busy). That may have been forgotten but then the food arrived and was fairly inedible. Eggs overdone, pancakes overdone, sausage so hard it couldn't be cut with a fork, and fried okra that tasted like it had been cooked yesterday. Then there was no syrup brought with the order, no salad dressing with the salad, and a number of other missteps. We've never had such a bad experience at a Cracker Barrel but cannot recommend this one. read more

A horrible experience! They were slow to take our order. Then, they didn't have the chicken fried special, which are known for. I ordered a hamburger with bacon, and they forgot to add the bacon. The fries were cold! My spouse order a chicken dumplings, and there was a small plastic bag inside the plate. He was chewing it until he pulled it out of his mouth! I am done with Cracker Barrel. Denny's is a better place, and I am disgusted with all of them! Bad service and nasty food! read more

For the most part, when I've visited Cracker Barrels across the US, I've had a pleasant experience. Unfortunately, our visit to the restaurant in Gallup, NM was not the best. I ordered the grilled chicken breasts, and they were not cooked all the way through. Our server never come back other than to drop the ticket. We were going to ask for to-go waters, but she didn't even pause as she walked by. And, we never saw her again. I would recommend finding an alternate food option if you are passing through Gallup. read more

Ordered chicken - fried chicken. Four pieces with mashed potato's and mac and cheese. The waitress repeated the order - chicken - fried chicken. And when she brought the order - it was fried chicken steak. We explained that was not what we ordered and she said "yes it was and I repeated the order". So. She did not return the wrong order to the kitchen and we had to eat what she brought. Also. We ordered a salad and when the food was delivered - with no salad - she said "we are waiting for the lettuce - I can take the salad off the order if you want ". Well. Yes. Because there is no lettuce. The chicken tenders were also tough and not edible. Like they were recooked. The biscuits were also hard. Like they were also Old. We have never had a bad experience at Cracker Barrel in all of our camping years as we travel. This is the first and it was not worth the stop nor the money we paid for food we did not order. Not saying we won't go back to a Cracker Barrel. But it may take a while before we do. And we definitely don't recommend this one. read more

We came here super excited to try their famous pancake and have a big meal after our long drive. I'm pregnant and was starving, and my 14-month-old was also so hungry. We waited for almost an hour, but our food never came--while everyone who arrived after us was already served. We felt completely ignored and honestly, it felt like we were being discriminated against. We finally left and spoke to the manager, but it was such a sad and disappointing experience. We were really looking forward to eating here, but we just left hurt and hungry. read more

Ugh, why did we go here? It's not my favorite place to begin with but we didn't want "fast food." I ordered the Fried chicken salad with a side of fries & hubs ordered the Chicken pot pie. Service was s-l-o-w to say the least. I asked for a glass of water & it took Sam (our server) a good 10 minutes. I'm not sure why he was slow, from what I saw, he was only servicing 3 tables, which included ours. No napkins, I grabbed the ketchup off of another table after he forgot to bring us a bottle. My salad was a salad. Not the greatest. The hard boiled egg was rubbery, tons of grape tomatoes, 3 slices of semi frozen cucumbers and the chicken was cold. Hubs pot pie was "okay." I don't think we'll be frequenting a CB again any time soon. read more

Over 1 hour to get meal, all eggs cold and overcooked, hash browns partially frozen, ordered corn bread got biscuits. Waitress said she would get hot eggs and potatoes waited again they came the same. We were compensated for my meal but I wanted to eat..., oh well read more

You can never go wrong with the Grandma breakfast platter. A little bit of everything! Eggs , bacon, sausage , ham , French toast or pancakes and one choice of a side. I highly recommend the fried apples - yummy ! This Cracker Barrel has great customer service and our server Ashtynn H was so kind and attentive! Thank you ! read more

Cracker Barrel Old Country Store - Side of grits - American Near Me - Gallup, New Mexico

A late evening stop on a cross country road trip had us picking a spot close to the hotel. Very friendly and welcoming staff, even though it was 30 minutes to closing. The gift shop was tidy and well stocked, and the restaurant was spotless. Service was great, food was hot, ample, and well prepared. Full glasses of water and tea, and refills were plentiful. A great place to stop with pleasant people! read more

It took 25 minutes to receive my dinner after placing my order. And the restaurant was only 1/2 full. Travelers want to get back on the road. read more

We came to eat, we waited 1 hour after we ordered and the food never came in, but everybody that came after us got served right away. We felt discriminated, I don't know why but it was like they didn't care. Horrible service. read more

I've been to a Crackle Barrel before - in San Antonio Texas but this one in Gallup disappoints. The fried chicken and fried okra appears to be and tasted like it's been fried over in old grease. Nothing is appetizing about it. Even though we were hungry from driving for hours - this doesn't seem to cut it . The cole slaw was good so does the Strawberry lemonade. Our waitress was very nice and attentive. Sorry I have to give 2 stars cause the service was amazing but our food was not up to par. read more

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We had a great experience here. We got here at the end of the lunch rush and were seated before the quoted time. The waitress was excellent. Food tasted great read more

Cracker Barrel Old Country Store - Saturday special, pork chops - American Near Me - Gallup, New Mexico

When we visited it was just before 6 PM. The restaurant was very busy and the wait staff was attempting to manage the crowd. One of our members was hoping to take advantage of the less food menu option before it ended at 6 but our waitress took too long to take our orders. When asked if we could still order that menu option she said no they turned off the machine but we could order the larger regular menu size fried catfish. The waitress was kind but I was unsure if she was stupid or if she thought we were stupid trying to make such an excuse. I honestly don't think Cracker Barrel has two different fryers for its menu. For the rest of our visit, the waitress was awesome, attentive, and kind. Surprisingly the volume in the restaurant was very reasonable considering how busy they were. It is also fun to look at all the memorabilia that they have on the walls. When our main dishes arrived it was a lot of food. Two in our party had the mac-n-cheese as a side and found it to be bland and lacking in the cheese department. I had the chicken and dumplings and they were great except the cook put the side of corn I ordered on top in the same bowl causing everything to be runny from the water used to cook the corn. At our table we had someone order the potpie and they also found it to lack seasoning. Overall fun place to stop but you may find a better quality restaurant to spend your money at. read more

Cracker barrel is normally good, and the steak is pretty good, but, this time my steak was extremely overcooked and hella dry!! Shame on you cracker barrel, I am very disappointed in you!! read more

It's good if you are looking for comfort food. The people are helpful and the food is delicious.

This was my first CB experience and it did not disappoint. The ambiance when I first walked in there was an ol' country general store welcoming me to a step back in time. It felt like I was in the South, with friendly service and there was candy and Knick Knacks to spare. We ordered the Pot Roast (Sunday Special) and Chicken Tenders with Mac and Cheese and Steamed Broccoli, and the Corn Bread Muffins and Biscuits. The Pot Roast was served in an individual cast iron pot that was bigger that it looked. The meat was so tender and well seasoned and the medley of veggies in the broth was delicious. It was a full meal for sure. The battered chicken tenders (6 total) had a great seasoning with true southern flavors. The steamed broccoli was perfectly cooked and the Mac and Cheese was full of flavor, rich and cheesy. The host welcomed us, sat us at the table and share the specials with us. Our server, was friendly and even though she was busy, she still had time to check in on us and satisfied with the meal. The total was about $30 and for the amount of food we got it was worth the price. If you are in the area, stop in here for not just a meal but an experience. Wander the dining room to see old artifacts and photos that are fun and fanciful. Would recommend. *PS If you are looking for a salad you might want to skip this place. read more

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So...this was not the best experience I have had at a cracker barrel. Sat at table 20 minutes before someone asked us what we wanted to drink with a sorry. Another 30 minutes for food to arrive with another sorry. Order came out wrong but we were hungry so just took what they brought with yet another sorry. Didn't want to wait for another thirty minutes. Then the food....how do you screw up carrots. Seriously terrible. Potato was oversalted and fried chicken was bland. Had to wait for another 20 minutes to get the bill followed by another sorry it took so long. Only ate 20% of meal presented. Worst cracker barrel experience ever. KFC would have been a better choice. Regrets abound on this place. read more

The service was slow today. I did enjoy my breakfast it was very good. I will come again and I like their gift shop they have beautiful items. read more

My family and I were traveling on Route 40 through Gallup just before lunch time so decided to stop at this Cracker Barrel location. The hostess and servers were very accommodating to explain they officially change over to lunch menu at 11am but would do their best to make certain items earlier, if needed. After all was said and done, we waited about 20 minutes and went with the Sunday special pot roast, chicken pot pie and hamburger steak. All food was fresh, beautifully presented and delicious! Well worth the few minutes wait. Hot corn bread and biscuits were perfect accompaniment too. Two of us ordered chicken soup which also was served hot and very good as we waited for the main courses. The server was very attentive, checking in on us and all in the dining room frequently. Must say the chicken pot pie was particularly impressive with freshly cooked crust layer placed over small crock pot. Based on the quality of food and friendly service, would highly recommend this Cracker Barrel location if in Gallup, NM or passing through driving Route 40 (very easy access). Enjoy! read more

Definitely not what it used to be. Our bread came out first. I didn't have a water to wash down my cornbread, which was good. With strawberry jam. Then we got our drinks right before our meal came, my food was cold. :( I didn't want to gripe because our server was behind. (Everyone around us got their drinks but us.) Do Not get the chicken fried steak, you will be ultimately disappointed. It was not fresh, most likely frozen, and loaded with sodium. My kids enjoyed their food, no complaints there, and my son thoroughly enjoyed his chicken pot-pie, which was fresh. read more

Cracker Barrel Old Country Store - American Near Me - Gallup, New Mexico

This place is always a great idea to take your family for a complete and wholesome and delicious meal. My came for a late lunch (about 2:30pm). My kids ordered from the "all day breakfast" menu. I got the southern fried chicken with 2 sides and my wonderful wife got the meatloaf with 2 sides. The fried chicken was not greasy and was crispy and cooked to perfection with bursting flavors. The meatloaf was not dry and also bursting with flavors. The breakfast food were all good. You can't really mess up the typical American breakfast style food. Their blueberry syrup was a big hit for our kids! Overall, the food is consistently great since I was a kid (about 40years ago) and their prices are so reasonable. Customer service here is friendly and attentive. read more

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Cracker Barrel in Gallup, surprises with fantastic plates of exceptionally well-plated foods. Got a root beer, burger (cooked primo, layered - not smashed) with hash browns and a Coca Cola chocolate cake (gooey, yum) for dessert. Seating was out doors: views on the desert. Our food was perfect! Drinks had free refills. Wait staff was really professional. Rebel review: high 5 star read more

I don't like to give negative reviews if I can help it, and I don't particularly care to review chain restaurants because people are going to visit them no matter what. But this is an exception that I can't pass up, and not in a good way. We were sat pretty quickly on a Sunday evening, which is the only saving grace for this location. Our waitress was kind, and while it's not her fault the food didn't come out at the same time (at least ten minutes in-between for half our party) she didn't wait at our table long enough after asking if we were all ok before leaving the table to even get an answer. One of our dining partners ordered a side of mashed potatoes and a side of dumplings and got them mixed together in one bowl. One of our dining partners ordered a medium rare steak that came out well-done with other sides than what he had ordered. He deliberated even sending it back because of how long we had to wait to get our food in the first place. One of our dining partners ordered the impossible sausage with his meal and it came out stone cold. Both of us that ordered fish found it to be over cooked, but had a decent flavor. The sides were mostly good, but the macaroni and cheese was frankly, atrocious. Only one person at our table was happy with what came out of the kitchen. We recognize that places are understaffed right now, so the wait time had nothing to do with this review. In fact, it's one of the only reasons I gave a 2 star instead of 1. Do yourself a favor and choose somewhere else if in the area. It absolutely isn't worth it. read more

Typical Cracker Barrel. Tried to order fried catfish but was still frozen. Had breakfast instead. read more

Cracker Barrel Old Country Store - American Near Me - Gallup, New Mexico

Our waitress was nice to us because my sister and I were unsure on what to order and she gave us a few minutes to decide and also gave us a slight brief breakdown of what food was on the plate. We ordered and our food was delicious!!! I love the macaroni and cheese here!! read more

Cracker Barrel Old Country Store - American Near Me - Gallup, New Mexico

When have you ever had a wait person tell you, "I'm sorry we didn't make you food right but if I take it back they'll make me throw it away to make you another one, sorry." I was speechless when Ana, our waitress told me that. I was not feeling confrontational so I didn't argue but did tell the cashier. The cashier just didn't have a response either and said, "oh I'm sorry you didn't like your meal" as she cashed us out. Aside from my meal not properly prepared per my request, the biscuits and rolls were dried out. So disappointed in this location. read more

Cracker Barrel used to be one of my favorites but they have cheapafied there whole menu trying to save $$ that they ruined a great place to dine I am extremely sad wish they could bring back the original menu! read more

We stopped here for lunch while on a multi state road trip. My mom was excited to stop as she's never eaten at one before. We got there and found parking easily. There was just the tiniest wait for seating. Note: I travel with my Service Dog and this place gets Bailey's paw of approval. No issues. Loved it! I get anxious in noisy, busy places and they did an awesome job at making us feel welcome. I had Grandpas Fried breakfast special and my mom got chicken noodle soup and a side salad. Our waitress was amazing and I'm so very sad I cannot remember her name. If her managers are reading this, I had the husky mix service dog on Saturday. She gets full kudos! My water never ever went dry, she was so friendly and efficient. Our food came out quickly! Moms soup was more like a stew with all those noodles and chicken!! She loved it! The salad was good, just your standard side salad with some veg. My lunch was good. The chicken fried steak was on point, the gravy was perfect. The eggs were a little past over-medium but still good, I truly enjoyed the biscuits and gravy. I'd never had grits before so have nothing to compare them to. They were an interesting texture and didn't really have any flavor..but I dunno that could be just the way they are. The fried apples were good, but not my thing. On the whole we had a very nice experience and woukd def. Recommend to others. read more