This place used to be one my favorites when it was first opened. In the beginning, they never missed. Every time I went I was completely satisfied. This year so far, I've been about 4 times and each time the food was ABSOLUTELY HORRIBLE!!!! I've completely given up on their crawfish. I've made several attempts to return and given it another go thinking the previous time was just a bad day/night but I was so wrong. The server, including the manager were UNPROFESSIONAL!! I will not be going back. Throwing in the towel on this location. read more

Absolutely horrible! The food was under cooked potatoes were still raw. We asked for fresh food and he came back with the same food in a different plate and left the same potatoes sausage and brought back less food. I reminded him for my side of eggs and he brought me the same egg from before that I had took one bite off because it was gross. I saw people throwing up right outside the restaurant. There was hair in my food. The manager was extremely rude and kept walking away when I kept trying to ask him why my food was messed up and mind you I was polite. Anyway 0/10 do not recommend. read more

Got take out, and the food was delicious and plenty to fill me up. It all was seasoned just right, 4 flavors to choose from, garlic, lemon, cajan, and Boom, a mix of all 3. I cant wait to do this again. Glad to finally have something like this on my side of town. read more

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The only thing good here is the drink , my sister ordered a catfish basket valets just say the fish was pink still and gooey !!! The manger the female with the tattoos that watches the bartender like a hawk if folks the same color as him sit at the bar , we'll she had the nerve to say if fish flaky it's done ummm not when it's pink in the middle and again gooey ... SMH she needs another customer service training class cause she's a horrible manager cause i guess she was under the impression we wanted a discount , well sorry hun we still paid full price for uncooked food read more

The food was so amazing & the environment is fun. Thank you Kimberly for the friendly service read more

Crafty Crab - Seafood Near Me - Houston, Texas

I was greeted and seated very quickly my server taja came and greeted me and my daughter immediately after we sat down ... she got our drinks right away ... I didn't know what I wanted yet as always but she was patient and didn't rush me she was very understanding and told me take my time... once I put in our orders our food came out within a decent time frame not a long wait at all the food was very good and throughout our eating taja would come and check on us which I love because at most restaurants you have to look for the waitress well not here ... I didn't have to ask for a refill she came with them ... everything about my experience today was great especially after a few stressful days I can honestly say the service and the food was great as always and I will be back read more

Crafty Crab - Seafood Near Me - Houston, Texas

Driving through and stopped for dinner. Well satisfied with the flavorful shrimp and portions served. Our waitress Kanita was super friendly. Great atmosphere! read more

This place is awesome! Definitely go, and enjoy! The guy at the front, I wish I remembered his name, was super nice, and friendly. He took us to our table, and then checked back with us 20 min later to make sure everything was good..: we arrived 8/30, at about 5:00p. The food was bomb! We had oysters and crab legs! The only thing I would critique is that we ordered "fire" heat", but it wasn't hott at all. Flavor was amazing, but no heat at all. Our waitress, DESIREE, was AMAZING! She was so kind, attentive and just freaking awesome. She will be the reason why customers continue to eat there, other than the crab legs, of course. I haven't experienced that type of customer service in such a long time. I made a point to ask for her name just to write this review, she deserves it! Desiree (sorry if I misspelled your name) you are awesome, kind, and courteous, I hope they value you as an employee! read more

Crafty Crab - Seafood Near Me - Houston, Texas

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I usually come here all the time for the gumbo cause my girl likes it, this one time I ordered the same thing as always, the server at the pickup counter charged me but she said it didn't go through so I checked my account and it went through on my account, so I'm literally showing them my account and the transaction history and all and they still giving me a hard time,the security wanna step up to me like I'm the problem and on top of that the Asian owner or boss was having the female employees stand up for him when I was trying to talk to him, but my girl calm me down and told me we'll come back, they charged me but didn't want to give me my order, long story short the service is extremely horrible and the food was mid read more

Best spot for a seafood boil!! Seriously such great food and amazing service. New to the Houston area and I've already eaten here twice definitely recommend! read more

Crafty Crab has been my go to spot for Crawfish season. Each and every time we go it's been great, service, food and the vibes. On Monday I gotta say Catherine just wow'ed us. She was very attentive, helpful, and made our experience even greater. My friend always jokes around, and she was very pleasant and went along with our jokes. Mondays are always a very dreadful and busy day at work and it just felt great to come and enjoy some adult beverages with crawfish and great service. Thank you Catherine! read more

Crafty Crab - Crawfish - Seafood Near Me - Houston, Texas

We ordered the Shrimp bag and it was delicious. We ordered in DoorDash and it arrived within 35 minutes and was still hot. I will definitely order from them again. read more

The inside is more than what I expected, it's very nice! The servers are very nice and attentive, but the manager is a bit pushy and rude to customers. The food was okay but not for the price. Their seafood boil prices per lb are wayyy higher than the average restaurant in surrounding areas. They have specials, but you still end up paying the same. read more

Crafty Crab - Snow Crab, Dungeness Crab, Corn, Headless Shrimp, Boiled Eggs - Seafood Near Me - Houston, Texas

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DO NOT GO HERE!!! We drove an hour to this location. It was extremely disappointing. The management is horrible. We were charged twice for a meal on the bill. Waitress admitted it was an error. Manager said she had no way to verify if the meal wasn't eaten. She refused to take the meal off the bill. Waitress used her tip to cover the item. The waitress really tried to fix the problem. I increased her tip to cover the discrepancy. The food was okay. Calamari was salty. Cheese sticks were average. Wings tasted as though they were cooked in old grease. Strawberry lemonade was really Countrytime pink lemonade. Fish was fried too hard. The shrimp had too much batter. This was not a pleasant and enjoyable meal. read more

Crafty Crab - Fish and shrimp basket - Seafood Near Me - Houston, Texas

My snow crab was cold. When I told the manager about it, all they did was reheat it. The servers laughed behind my back when I tasted the nasty reheated food. Also, the bathrooms are nasty. read more

DISGUSTING!! Went to the Crafty Crab this evening and while at the bar one of the servers was picking particles out of shot glasses with her bare hands. The bartender took one of the dirty shot glasses and poured the contents of it into another glass. When one of the customers who witnessed the act asked him about he lied and said the glass wasn't dirty. But if the glass wasn't dirty why would you feel the need to pour the contents into another glass. The server commented to the bar tender that they need a new dish washer because the glasses were not getting cleaned and proceeded to serve the dirty shot glasses that she had her bare hands in to customers. Myself and 2 other patrons witnessed the filthy act. Will never return to this place! The servers are unprofessional and unsanitary!! read more

Food here was horrible gumbo taste like it came straight out the can, tomotae soup if you ask me plus it's been having my stomach turn for hours been to the bathroom four times in 3 hours , I called in for pick up when I get there the man at the register asking me questions and walks off before I even had a chance to respond twice service trash. Then afterwards I finally tell the man why you keep walking off on me for him to tell me about my food . I still had to wait 20 minutes when I gave them time. I would never Eva Eva Eva Eva go there again. read more

Food was great but waiters are terrible they are rude and very slow with everything our waiter not once checked on us! We didn't get refills nor did we get plates For our seafood! Bathrooms are filthy and everything is just unorganized I don't recommend any dining in if you decide to eat here customer service is extremely terrible this is my 3rd time here and it like it gets worst ever time I personally rate this customer service a big fat fucking 0! read more

Crafty Crab - Food was good horrible customer service - Seafood Near Me - Houston, Texas

On point, love this place hope we don't eat all the crab out of the ocean because we love coming here!

If I could leave zero stars trust and believe I would. My cousin ordered today around 5:30 PM through Uber Eats for a half pound of crabs and a half pound of shrimp. The food had ZERO flavor, was over cooked, and they gave her crab legs crab. The crab legs were straight up anorexic. After a 12 hour shift as a nurse all she wanted to do was eat and then relax but these people just said to hell with her meal. Upon calling to address this issue, we were informed we could have the meal replaced for a 10% DISCOUNT! That in itself is more disrespectful than just not doing anything. You're going to ruin an order and then basically offer to take t the taxes off a replacement order?! You cannot go any lower than that as a business! read more

Soooo Bobbi is horrible ! Next received my food , they tried to make their employee still pay for it! My party finished their food and I still didn't get mine. When I asked her for the GMs number or email she literally said "FUCK NO" they don't give that one. Omg then her boyfriend came all irritate bring her lunch I guess , she left the table mid conversation to tend to him. She said nothing could be compensated and I could not speak to higher management ! Well I called the westheimer location and received the owners name and I plan one reporting to EVERY social media and calling him personally. I ask that they please run the cameras to see when my order was in , how long it took to get out, and the poor customer service followed up by VERY POOR SERVICE! I had to report it to manager Fabio and my server before it was "up" and ready to be served . My family from Louisiana is here and we are all going to review mine and their horrible experience at this establishment . Thanks for doing your best Taja! read more

Crafty Crab - Seafood Near Me - Houston, Texas

Well the staff took a while to get to me...as seems to be a common issue but once she did she did alright (and could be hostess/section issue vs just my waitress). Either way the food was great, priced nicely, and everything I expected. read more

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The food was good but the waitress, Selia, didn't give good service but they automatically took out a tip for her. I understand waitresses should be tipped, but it also should be based on performance. read more

I rarely leave reviews but wandered into Crafty Crab with a former colleague of mine last week. I had the fried catfish basket and she had the shrimp basket. We both enjoyed our meals plus our server, Terrell, was very attentive and provided great customer service. They also have great drinks too. I'll definitely be back. read more

The wait was short...like 20 min and the service was good and the boiled seafood was really good and worth the price. I'm from NOLA and Finally found some where I can brag about the Seafood and tell others!!! the BOOM flavor is the best, had my nose and eyes running... the shrimp were huge, the crab legs was full and the fried fish and shrimp were tasty!! read more

I love the food and the service is always pleasant and timely. I've only ordered takeout however its is always great.

Horrible service, unprofessional employees, dirty floors and dirty tables. The place is disgusting

This places has been an absolutely mess, My fiancé and I have tried to go here twice. The first time, they close at 12am, we arrived at 9:45pm they told us they were done sitting inside, and you could only do take out. We went again this Wednesday the police had been called and before we could even walk-in, it was a confirmation going on between costumers and the workers. We left. We will be trying the one on 290. Also beware they have signs posted everywhere that as soon as food and drinks are delivered you must pay. They clearly have had issues with dining and dashing! read more

The food here is good, but the service is awful. The employee named Fabo (spelling?) ruined my evening. When my group arrived, we were not greeted but we waited patiently for the hostess. Fabo came up to inform us that due to the size of my party, an 18% gratuity would be added to our bill. We had no problem with that. They Fabo told us that he would need a credit card and an ID in order to seat us. We were surprised by that request so we began to discuss it amongst ourselves when Fabo kept interrupting us to loudly tell us that he needed a credit card and ID. We gave him a credit card and iD and then things for weirder. He took the cards over to the register and then started yelling at us about having a security guard and holding our cards. I've been to this location on numerous occasions and this was the first time I've been asked for a credit card and ID to be seated. If that's a new policy, it needs to be put on a sign just like the 18% gratuity policy. The employee should have used some descretion when he asked for a credit card to seat us instead of shouting. I feel like he assumed that we were going to dine and dash. It also seemed like he was trying to shame and/or embarrass us. Either way, we will not be returning. Also, the bathrooms are nasty. read more

I called in a order of their full pound combo which was supposed to come with a pound of shrimp and a pound of snow crab. I get home and find out that I received only a 1/2 pound combo. I call the store and I speak to Edgar he tells me that it's no problem to just come back and he will fix it I explain to him that I do not live near by so I can't just come back right now he says ok come by anytime and ask for me and I'll get it right for you. I go up to the store a week later and he acts brand new as if he didn't tell me what he told me. I have the entire conversation recorded of everything that was said. He says it's been too long to honor it. That's not what you told me on the phone. He was so rude and not at all understanding. I would not recommend spending money at this place they cheat you. I paid over 50 dollars for 9 shrimp and a cluster that was broken in parts. I have the images of the food the recorded conversation and the card used for purchase and a screenshot of the transaction. And they still say F**k me . Ridiculous!!!! read more

Crafty Crab - Seafood Near Me - Houston, Texas

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i would love to have reviewed the food but i never got service after sitting there for 10mins after i asked for a different table because she threw the menus down right there at the table by the host stand and walked off. so when asked for request of different table i didn't care what table just not at the door i was told once some booth she pointed at got cleaned off .... 10 minutes later while im looking for another restaurant and now checking reviews this time still no one came to the door table which we sat at so i got up and left i be so irritated because as someone who's been a host and a server like no excuses at least be like are you good ? like speaking is nice ooooooooo let me not for get about the one server who was like move move move when the host was throwing down menus ... girl i get it we was in the way but i shouldn't have heard you i got two red flags before a sat down and still did ‍ never again smh read more

**If you are thinking of eating from the "crafty crab" on 45&1960; don't do it. PLEASE DO NOT EAT THERE Crafty Crab Not BOB or Southern style (made to look as if it is) 211 Cypress Creek Pkwy Unit L Houston, TX 77090 United States The owner is not from Texas, he just moved here from Florida a few months ago, and the food is nasty(my spicy lacked flavor); over priced, the portion is small compared to what we are used to, like from swamp city, lotus etc(great places to eat at). the owner is not friendly, or understanding. One friend found hair in their food yesterday. And he didn't care enough to apologize. They make you leave an 18% gratuity of the bill on parties of 6 or more, you can't split the ticket. So if your bill for your party of 6 is $400 it's 18% of that. I know as a business owner you have to have some what of a tough skin. This business lacks the true southern hospitality, flavor, or appreciation of your business. This is definitely not the place. They get a big thumbs down from me. I will never patronize them again from my experience earlier this month. (When my party of 8 small children included was told to agree to the 18% before they seated us and we declined, they made me and my family split up through out the restaurant when there were tables not far from each other. So we couldn't eat with my neice on her b-day)Spread the word so that no one you love, or care for has this type of experience. Don't eat at #CraftyCrab read more

DO NOT COME HERE! my husband and I came to eat and I ordered boiled seafood he ordered fried. the waitress brought out my boiled food on time however his food came over 30 mins later and the manager wouldn't even come to the table to discuss why his food was taking so long. I had to ask 3 different waiters for her to come to our table. it was if she was avoiding us. she didn't even take care of his catfish dinner. Horrible management and customer service!!! Courtney the manager did not do a good job of making sure we'd ever return due to our inconvenience! read more

First off: the food is very good and good seasoning It's Asian owned and customer service is lacking. There were a few ghetto things I noticed and the owner refused to come out to hear my concerns. 1. The food was definitely reheated and Luke warm. No way it was just removed from boil/steamer. 2. Waiter was friendly 3. Corn was gummy hard and not edible. I informed them and they had me wrap it in a napkin and give back. I was almost done eating by the time I got the replacement 4. Ordered kids meal to go. After bringing ticket the owner informed the waiter that kids meals can't leave to go. Was told needed to upgrade to adults meal. Really what. You educate the employee afterwards but not at the customers expense especially after food was already ordered, cooked, and were receiving tickets. I don't respect an owner that doesn't care to hear from people supporting his busy. I'll spend my money elsewhere. And no I wasn't looking for any discounts nor anything free bill paid in full with tip. There's no way Imma have a business any not care to hear my customers concerns. There's no way he has a business degree acting ghetto like that. First impressions are the last read more

Food is always on point I'm been coming her since it openQ alway warm smiles and employees waiting to assist had a really good interaction with the host name JANIAH WARM AND FRIENDLY SUGGESTIONS ON POINT read more

Unseason crab legs and crawfish. It was as if the water they boiled the seafood wasn't seasoned. The horrible service from the manager was disgusting and unprofessional. Freezing restaurant. We had asked several times to do something about the AC. It was a horrible experience. I've been here before and I guess they got new management and employees. read more

The most important part, the food is delicious. The music is a little loud when you first walk in, but you quickly get used to it. Maybe because I liked the variety of the song choices lol. Our server, Kanita, was very attentive and very nice. She served us with a warm smile. It was our first time visit at this location, and we left pretty happy. Also, we tried their cheesecake, simple but so good! read more

The service is horrible. I would not recommend anyone to eat there. Their waitlist is a joke because the host does not use it. The drinks are horrible too. Just stay away because it is a waste. read more

First experience here last night and left very dissatisfied. Me and boyfriend had been seated for 10 minutes and know one had came to our table. I had to get up and ask for server. Put in our drink order and food at the same time. My boyfriend order a mojito with D'usee and the mint leaves weren't fresh. 30 minutes had went by and we still haven't received our food. Our server finally came by and asked "Y'all never got y'all food? ". Um ma'am you're looking dead at our table and see it's clearly empty. She leave and comes back with our food packaged togo. Ticket on the bag says dine-in. Atp I'm irritated so we just took the food togo. Food would of been better if it wasn't cold and shrimps were bigger. I hate going to places with great potential with sucky customer services. We had been seated for a hour. At least ask if we would like anything else or accommodate our drinks. read more

I had a horrible experience . I had ordered crab and it was undercooked , very hard to eat and very cold. The service was also terrible the manager didn't want to accommodate in any way . We asked for the food do be recooked and he came back with the same food and less and also our half eaten egg . It was very embarrassing and i would not recommend this place to anybody. We ended up paying the tab in full. read more