i called cranney home services in danvers for an installation of our $600 dishwasher! it took the plumber the better part of the three hours he spent in our home unhooking the old one! after three hours in my kitchen he told me that he had called a cranney electrician to complete some electrical work that needed to be done prior to installation ! so , he told us he had finished his end and requested a check for his time- $457.00! when he departed, the dishwasher was sitting in the middle of my kitchen ! next thing. two electricians show up! so i asked the electricians if they were looking for a check as well! they told me that they were looking for a check for $522.00! almost $1,000 to install a $600. 00 dishwasher! i called douglass appliance and asked them what was a reasonable price for a dishwasher installation! they told me that it should not cost more than $300 ! i spoke to ricky( manager) at cranney and told him about my dilemma ! he was a gentleman! he explained that additional work was required, but agreed to deduct a total of $275 off of my 1,000 invoice this invoice had already reflected the 15% off because we had signed a service contract with them! it aggravates me at the total expense! without a service contract, i was looking at a bill of over $1,100 on do a simple installation ! i must look extremely stupid to these people! if i had not voiced my displeasure at the outrageous fees, we would have been out $275 on top of an already ridiculous charge! completely appalled at their charges ! read more

I called Cranney Home services because I couldn't get my bathroom faucet off to replace the new one. They wouldn't give me any kind of guess on the price over the phone. The guy was a half hour late. Looked up "replace customer supplied bathroom faucet" and told me it was going to be $250!!!!! I had to give him $49 to get him out of my house. That is insane that the people answering the phone can't have the same book to quote rates before wasting my valuable time. I will be telling EVERYONE I know to stay away from Cranney Home Services because they RIP people off for basic services!!!!! read more

Like many others, I've found these guys to be really scammy. We've had them out several times to work or quote work for our new house. We thought it might be valuable to subscribe to their membership program (they waive their fee to show up) since the house is new to us, but what they don't tell you is the service fee is NOT the same as a diagnostic fee (so they'll come to your house for "free" but you should expect to pay for them to actually look at anything to actually tell you what the problem is. We've paid as much as $200 for a "diagnosis"). Their quotes are very high -- we've gotten second opinions and priced them against competitors and they are always significantly higher. An example - replacing a house trap with another plummer was 2k. Cranney quoted us 3k. Our last interaction with them was by far the worst. We had a fridge leak which was running into our basement. They came out, charged us $400 to run a new water line, and as they were leaving conveniently let us know that our fridge itself was leaking from the back. This was the real cause of the issue. I really feel like they take advantage of people who aren't experts in the field, which frankly feels really terrible as a customer. Run. read more

Frank N was FANTASTIC!!! I would HIGHLY RECOMMEND HIM!!! He came over within a matter of minutes to fix my Kitchen sink that was clogged. He was professional, polite and neat!! He without me having to ask put on shoe covers and kept my home and everything under my sink neat and orderly. I was IMPRESSED!!! Thank you Frank N!!!! read more

I called three companies for a quote to replace an HVAC system. The other two companies look at the job and emailed me a quote. Cranney looked at it and will not send it to me to review. The do not email quotes and will only meet with you in person. When I told the rep that I received quotes via email from other companies, he said he would have to check with his boss. Too pushy! Too corporate. They just lost my business. read more

Worst customer service ever. Not only will they not give you an estimated time they will arrive, they call you out of the blue and tell you they will be there soon. I get there and their not there. I call them, AT THE NUMBER THEY CALLED ME FROM, to find out what the delay is. They tell me I'm lying and that they never called me. I've had work done by Cranney before, and their technicians are good. Expensive, but good, and, I thought, worth the price. Something obviously has gone downhill. Such rude and unprofessional service. Will not go to them again. read more

Stayed home from work but they were a no-show! Had some work ongoing at my home and unexpectedly needed an electrician. Called on a Tuesday and was told they could have someone out on Friday, and I would get a call 30 minutes before they arrived. Got a message Thursday evening confirming the service appointment, and called again Friday around 1:30 to get an update on the time frame. Was told that I was on the schedule but they didn't have an exact time and would call 30 minutes before. Stayed home waiting, but they never called/ came. Called again at 4:30, was told that they didn't have me on the schedule!!!! So lost a day of work, will lose more time on the project at my house! Canceled and called another electrician. read more

Update: I called them one more time prior to disputing with my cc and they did make it right by crediting the charges. They said phones has been down previous day. No excuse because I had actually spoken with people twice who were going to call me back and it had been three business days since my first call. I am undecided as to if I will give them another chance. read more

Frank was great. He replaced our gas vent fan quickly. He spotted a gas leak in our condo basement and tightened the pipe too.

Very dishonest .... I had a negative experience with this company regarding my central air. Cranny came out in the summer of 2014 and had told me I needed a new condenser, well it was not the condenser. I called several HVAC companies and all were honest it was a wire that had been torn - $150.00 opposed to $2800. 00 ! I had another negative event with this company ... read more

I am not going to use this company again! We need to change the filter for the oil heater. First visiting was really good and I was told that I need to clean my chimney. After I cleaning the chimney, my heater service has been rescheduled three times and still not done yet! The worst part is that they never successfully inform me about the cancelation: I missed their phone call but can not reach them back; and although I told them many times that I prefer a notification through email, they never never did it. Very bad experience, and the service is expensive too! read more

Andover resident impacted by #MVGasFires. Cranney Home Services saved me from hotels with electric hot water heater install!! Fast, Friendly, and reputable service! read more

We woke up this morning to our condo at 61 degrees (we have it set to 68)...and it's about 24 degrees outside right now. When we went down to the basement to investigate the situation, we heard our boiler making weird noises and decided to call the number listed on the boiler. A few hours later, two men arrived. They inspected the boiler and ran some tests, all the while explaining the possible issues to me in plain language. They quickly resolved the problem by flushing out the old water and installing a new part, and now the heat is back on in the condo in full force. Throughout their visit, they were polite, professional, and helped me learn a little about how the heating in our building works. Thank you so much, Cranney! read more

poor skills workers and over charge! Stay away from this company. They sent their technicians twice, just do the cleaning, and charge me over 600$, and worst of all, they messed up the heat setting - the heat was gone up to 85 at mid-night! this was insane. We have to get someone else to look at it to readjust the temp. setting back to normal. Stay away from them, period! read more

I called Cranney Home Services when I woke up this morning with no heat. And I should also mention that it was 6 degrees outside. REALLY COLD! I called at 6:30am, they let me know how much it would be just to show up (which seemed reasonable to me) and Steve was there at 7:50. He was extremely nice and polite, explained everything to me, and let me know before he did things what it would cost. He had the part I needed, and my heat is now working again! I was at work by 9:30am. Thank you, Steve!!! read more

Cranney sent Frank to take care of an emergency at my home on a Saturday night. (Everyone else I called wasn't answering their phone - was a Pats playoff game night!) He was friendly, competent, and did a very professional job. They are a large company, and so charge accordingly, but the work was top notch. I also like that the Cranney's donate a lot to non-profit charities on the North Shore. read more

Fantastic service!! So friendly and very responsive to calls. They call you back when they say they will and show up on time! Karl and Justin are great, and the person answering the phone was wonderful too. Don't use anyone else! read more

There's no other way of putting it other than they suck! I signed up for the service plan and they have been billing me $24 per month. This plan is supposed to give me preferred service. However, their service has been horrible. Today was the final straw. I took a vacation day specifically to have Cranney conduct an annual plumbing inspection. I was told the dispatcher would call me in the morning to let me know when the plumber would arrive. After receiving no call by 10AM I called them and I was told I was next in line. Still no one showed. At 5:30PM I called and canceled and canceled my plan as this was at least the fourth time they have done this. I basically took a vacation day to sit around waiting for a call. Don't waste your time with Cranney. read more

I am glad I am a customer of Cranney Home Services. The serviceman does a very thorough job of cleaning and preparing our furnace for winter weather. read more

I'm thoroughly impressed with the professionalism of all the servicemen i've encountered from this company. They all seem very thorough and knowledgable, taking extra care to troubleshoot my ongoing AC problem (that turned out to be related to tree roots in my pipes.) In addition, they do not charge an additional outcall fee for returning to my home to address a recurrent problem (at least until it's adequately diagnosed). I'd recommend them highly. read more

I could give them 0 stars but it is not possible. Stay away from this company unless you have money to burn. I called them to come and see a problem with my main drain, it was clogged and the water was backing up. They changed me $49.95 just to send someone at my house and tell me that I had a clogged pipe (which I already knew thats why i called them to find where the problem was).After he told me the pipe is clogged he gave me the price to try and fix the problem that was $700. Long story short you pay someone to show at your house with an ipad $50 just to give you a ridiculous price to fix the problem. When I spoke over the phone to do the appointment they told me you pay the dispatcher fee and they will find where the problem is and they will try to unclog it for that fee. Apparently not, my concern is that they do this to many other people especially seniors and charge them at least 3or 4 more times than other companies.Make yourself a favor and DO NOT CONTACT THEM AT ALL. I learned from my mistake and hopefully people will read my comment and stay away from this company that is basically stealing people's money. read more

Every year I have my gas furnaces and hot water heaters services by Cranney Home Services at my 3 family complex in Peabody. My 3 furnaces are forced hot air and are 25 years old and still run like new thanks to having them services annually. My Hot Water Heaters are also running great and are now 10 years old. As a landlord - having my home serviced has saved me valuable time and expenses and keep my tenants happy. Cranney Home Services are professionals and do a great job keeping my investment property in great shape. Somes Properties read more

Mike B came on 8/27/13 to do electrical work Justin H came on 8/30/13 to plumbing Both were on time and very professional they did an excellent job. Mike B installed electrical outlets in basement for washer and dryer Justin installed a washer hookup and removed and installed a utility sink in the basement,. The house is a 113 years old so I know its not easy doing work to it, but these two professionals were able complete their jobs with no problems I recently had shoulder surgery and was unable to move a heavy sink and Justin along with the help of his co worker Scott moved this heavy 100+ year old soapstone sink Their workmanship was excellent and cleaning the site after was fantastic, cleaning after a job is one of my pet peeves I have had previous contractors where after they finished their work and cleaned only to clean up after them myself. I would definitely use this company again. read more

Today was the second time we had Frank out to service our aging boiler. He performed a very thorough cleaning last year and yesterday, the pilot wouldn't stay lit. Cranny immediately sent him out. He is very professional and knowledgeable. We've used Cranny Home Services for other projects. They are not the cheapest around and for electrical, I think we may have spent too much. However, when it comes to plumbing, Frank is the best. Customer service has always been A+ as they continue to call you with updates of arrival. Highly Recommend. read more

the idiots who drive their trucks NEVER use directionals, almost hit me twice, almost ran someone over, and looked to be laughing about it also. how the hell did they get their license? talk about unprofessional read more

Cranney Home Servces arrived at my parents house on 01/27/2017 in Danvers MA to place a shower nozzle !!!,When I called Cranney to set up the appointment they told me $49.95 to look at the job and they will have a nozzle on the truck and will give a price for the job. He quote was$1,341.00 That is right $1,341.00!!! My father almost at 83 had a heart attack ! They said no the tech cam back in said alright if you get our plan for $22.95 per month the Cranney plan will be $1000.00. My parents again said no!!!!. Tech came back again from his truck and said ok $800.00. My Father said NO!!!!! They paid $49.95 for nothing . I called the office explained I was concerned spoke to the manager she was going to email me the quote never did. My Mother and Fathers quote just gave the price no break down of charges !!!! BEWARE OF THIS COMPANY !!!!! read more

Cranney is the best. They are efficient, thorough, solution-oriented and really nice guys. We've used them for converting to gas, replacing radiators, various plumbing needs including fixing a major backup last Thanksgiving before our guests arrived. We have the service plan (very reasonable) and they are more than accommodating. I have a crazy dog who barks and invades everyone's personal space -- jumping up and licking them. Every guy has dealt with him so well. It's a pleasure. Tomorrow they are coming to shut down my outdoor shower.... read more

We belonged to their "loyalty" program for the past year but won't be using their services again. Cranney has done plumbing and electrical work for us. For the most part, the work has been fine and the guys who came out to do the work have been good. At first my main issue was with the scheduling: they have an office to do scheduling but somehow they never manage to get it right. We'd be scheduled for a window and they'd show up hours later. I know jobs run late and traffic in the area is awful, but no call from the office, no update, nothing. Why pay the higher price for a company with a scheduling office if it doesn't mean effective, responsive scheduling? Second, their prices are just high; at least $100 bucks more to install a ceiling fan than another electrician's quote. Third, and this was the last straw, prompting me to write this review: they installed a ceiling fan in our infant's room in an unsafe way. The fan ended up being faulty and had to be uninstalled. When it was taken out, we saw that the fixture box was loose. We could literally jiggle it. It also wasn't secured to the ceiling joists. Instead of telling us we needed a different box to hold the weight of the fan or that it wasn't possible to install a fan securely, they'd installed a 30 pound fan into a loose box in our baby's room! So, yeah, you don't even get what you pay for. read more

The Cranney technician that came to our home gave a labor estimate(cost $50) for a sink, faucet, and disposal installation that was $770(more than double) more than what a local(Andover, MA), reputable plumbing company charged. Save yourself the time and money, avoid Cranney Home Services for plumbing projects! read more

I had a rep here on Sept 22. I asked for a quote to replace my oil boiler with oil and/or gas. The salesman was quick to tell me his shoe size (14), how much he power lifts...but not a word of how he could help Me. It is close to 2 months later, and the promised quote has not yet arrived. I wondered why? They spend money on TV to attract customers, tell us how great they are..but 6 weeks later and no quote makes me wonder if that is because they saw I had done some research, I knew generally what was available, but hoped to augment my research with their recommendations. Not now. Would never do business with them, and wish it were possible to boot them with my size 11 shoe for taking my time and courtesy and leaving me with a bad taste read more

My landlord called them to replace our kitchen, bathroom, and shower faucets. They quoted us $740 for the kitchen one (labor and new faucet) and $398 for bathroom (labor and new faucet). They told us that a new faucet would cost around $500 (giving no options) and we bought new ones from Home Depot for $30... These margins are crazy. They think there is no competition out there in the market? They can keep the $50 retainer fee and try to fool someone else. read more

Had them come out 2x to look at and quote a complete heating system and duct work replacement for our house. I never received the quote.

This company is irresponsible and offensive. I had an appointment in place. They called to say the technician had trouble with his truck. They refused to allow me to make another appointment for later in the day. They said they would call an hour before arrival. Instead, after waiting half the day, I got a call saying they they wanted to reschedule. Now, when it's convenient for them, they decide to reschedule. WTF.???? read more

I would never bad mouth anyone's business unless it caused serious harm or hardship, but my only gripe is with the 24 hour service that's advertised on the website. 24 hour service, and "call anytime" are two different things. Needed HVAC service at 11 p.m the other night, temperature was dropping 3-4 degrees per hour, didn't look good for my family or the pipes! (Temp was about 11 degrees outside). Called the hotline, technician said earliest they can make the call is 7.a.m. 7.5 hours later??? That's almost a full work day. That's fine, you're a busy company, but again, I wouldn't call that a benefit of offering 24 hour service. The next company we called was there in 30 minutes, and they will get the call next time. Just food for thought. read more

We had a good experience with Cranney until we signed up to be a member, which means we are charged a mthly fee and are to get quick service. I called for heating system to be serviced few mths. later after signing up. No one available for a wk. After leaving, technician said he'll get back with a quote for minor repair same day. Week later I called, Person answered said she will call back, she did, said $700 with no explanation...our furnace is fairly new. Finally general mgr returned call after I wanted to cancel membership. Now wants to take apart entire unit to justify $700 repair!!!! read more

I just paid $1000 to replace a garbage disposal and a kitchen faucet. The "plumber" was here for over 6 hours. I was told I would be given a 5% discount because they had to reschedule my appointment. I had to help the "plumber" with the math to figure out the discount. I wouldn't recommend Cranney Home Services. read more

I've never been a fan of businesses that charge you just to give a quote or an estimate. That tells me A. They're overpriced, and wanna make something off you, because most people don't call back after they hear the price, or B. They're looking to nickle and dime you. How can a consumer make a reasonable decision if they can't get a free fair quote? Other companies seem to have no problem with this. When they wanted to charge me $49 just for an estimate for a Drain Clog job, I said no thanks and went elsewhere. Just bad business read more

NO 24-hour service unless you're "a member" - despite what their website says. (It was 10pm the night before Thanksgiving and that's what they told me when they called me back - didn't even have the courtesy to tell me up front that they wouldn't handle my emergency.) Plus, they're expensive and they like to push the hard sell for expensive upgrades (For example "Your boiler is nearing the end of average life span for that model - you should spend $20,000 on a new wall model." even though current one is working fine. And they kept pushing ever after I said no'). If those things aren't a deal-breaker for you, their work is good and they generally come when they say they will. read more

Karl very thorough and explained everything. It was a bit more expensive than I expected for a routine Oil tune up but Karl did explain the reasoning behind it (combustion testing and extra cleaning) so I was ok with that. These guys aren't the cheapest, but they are timely, professional, and thorough. read more

I spent the morning calling local plumbers to help me with a clogged disposal/drain. No one was willing to find the time to help me until I called Cranney. They sent out Nick N. who was prompt, courteous and helpful. He explained what he was going to do and what I would be charged for. He worked with me to give me a reasonable price and then when needed, called in their drain expert, Anthony M. Anthony was great - he was able to get right to the source of my problem and took care of it quickly. Both Nick and Anthony were professional, efficient, and very neat. When they were done, my drain was running better than before and you'd never have known they were there. I am very grateful and would highly recommend their services! read more