They were so kind over the phone for the initial talks about what we needed to get done. Price…read morequoted was a little more but not by much. They were quick and efficient and they were recommended by a lot of friends.

went there for what was supposed to be a free estimate on our radiator. The mechanic made the…read moresituation worse and when confronted about it both he and the owner lied about it and wanted to overcharge for the repair. The car was not drivable and we had to call a tow truck.

This shop is one of the last family owned shops that actually do quality work and want to make…read morecustomers happy. Owner is always there, always checking on things and always making sure his customers get quality work for a fair price. Place is always so busy but the guys are always hustling to get cars in the bays as fast as possible. The owners little 16 year old son in running outside and moving cars and answering phones. I live 30-45 min away but I will always make the trip to Cool Rite

I highly recommend not going here for any repairs, Especially a radiator. I had my radiator go bad…read morearound Halloween of 2018. I took my car to this local radiator shop since my go to shop was busy (1 mile south of this location) on 11-2-18. I hoped they would be good since it appears it's their "speciality". So I paid an arm and a leg and got my car back. I drive to work the next day and I'm leaking coolant. I go back and they said there was an issue with the cap (on a "new" radiator). So they "fixed" it. Within a week (11-12-18) On the way to work, I pull into my parking garage, and now my car is smoking! I look down the ramp and there's a trail of coolant (pic below). Pop the hood and coolant is everywhere! Blown hose! I guess I should've made sure new hoses would be installed with a new radiator. So I paid more money for them to fix the hoses. Fast forward just a year later... Coolant was leaking. I take it to another shop to look at it. They said the radiator appears to be bad. I mentioned it was a year old and they said it is probably defective or a cheap brand. I call this place (11-12-19) and they say they can probably warranty the part but not the labor. I mention the fact that my car was back 3 times (between 11-2-19 & 11-12-19) before they got it working right, couldn't that extend my warranty by a week ? Nope! Can't do anything about the labor says the owner. Way to back your product and work. I was supposed to take it in tomorrow, but I don't think I want to waste my time and money on at a dishonest place that doesn't back their work. Guess I'll go somewhere else and get a repair done that'll last. Not one that will coincidentally fail after a year. Just to add, I have a used car which means many repairs. This is literally the only time in my 6 years of owning this car that I had to go back for a repair. Lesson learned and I wouldn't be surprised if this place doesn't last much longer. Especially after reading some of these other reviews of incompetent work.

Been to dons a few times they do amazing work. It's been years but I recently decided to get my…read morecenter arm console done and the work is just beautiful. Amazing craftsmanship

CUSTOMER BEWARE, DOES NOT HONOR SERVICE WARRANTY! I paid…read moreDon's Auto Interiors to replace the convertible top on my 1999 Porsche 911. Unfortunately, the installation was not completed correctly due to their technician's lack of knowledge and led to multiple issues, including improper top alignment, damage to the new top material, modification of my vehicle without my authorization, and water intrusion that later resulted in additional repairs. Upon pickup, I immediately noticed a few issues: 1. There was a gap on the passenger side between the convertible top and the door frame (this didn't exist before the replacement). The technician said that it will take some weeks for the fabric to stretch out and get fitted to the frame. 2. There were two areas where the top was already damaged (small nicks) which the technician said was due to the top getting hooked by the door. Due to the top getting hooked by the door, the technician also said they had to slightly grind away the corner of my door so that it wouldn't further cut my top material. 3. Last issue and the most minor, the fabric from the interior has a plastic brace that clicks over an interior bar and this kept getting unclipped. Unfortunately, the gap never resolved, and I later learned the top had not been properly aligned during installation which led to water intrusion that eventually led to additional repairs which included the replacement of my water damaged ECU. After discovering the problem, I contacted Don's and had to wait one month and a half for an appointment. When I finally brought the car back for inspection, the technician was unable to identify the exact repair needed and directed me to Porsche for further diagnosis and to replace the ECU that was damaged before they could correct the top installation. Porsche confirmed that the top had been installed incorrectly and required alignment correction and replaced my ECU. I contacted Don's immediately, and spent months contacting Don's and their manager Desmond trying to get my installation corrected. Don's offered a replacement top but refused to install it, refused to pay for installation elsewhere, and refused to provide a refund for the installation service I originally paid for. In other words, I paid for a completed installation and correction of any installation-related issues, but the shop ultimately stated it was no longer capable of performing the work. What has been most disappointing is not only the installation itself, but Don's and their manager Desmond's lack of accountability, lengthy delays, poor communication, and lack of a meaningful resolution. I trusted the shop's expertise when I raised concerns immediately after pickup, and months later I am still left with the cost and burden of finding another shop to complete the work correctly. My experience can be summarized as follows: * I paid for a convertible top replacement that was not installed correctly. * I reported the issues immediately upon pickup. * Porsche later confirmed the top was improperly aligned during installation. * I incurred additional expenses for diagnosis and repairs related to the water intrusion. * Months passed while I attempted to have the issue corrected. * Don's ultimately stated they could not perform the corrective installation because they no longer had a qualified technician. * Despite being unable to complete the work, the shop refused to refund the installation cost.

I was scammed here. Went in because one of tires was wobbly and the guy at the front ended up…read moretalking me into fixing the suspension and he broke my exhaust.

The mechanics did a good job, it's the person (the black gentleman) at the front desk coordinating…read morethe work you need to watch out for. He will add parts that aren't needed and stretch the hours of labor costs. Will not be coming here again i do not recommend.

Took my 2019 Audi Q8 in to him after taking it to the dealer after they wanted 8,200 for repairs.I…read morebought the parts and he did for a fraction of the price.If you have a foreign or domestic car I definitely recommend them great work and they tell you the problem.He saved me over 6,000.He has my truck running like new with no lights on inside or nothing.Definitely a five star job!!!

This place is the best! I have been going here for 20 years. They are honest and trustworthy. They…read moredo not rip you off. The service is Barr none number 1 top notch. Bill and Mike are the best. I am a woman and they never talk down to me. They don't act that I'm the nut behind the wheel. They explain everything to you. If you need work they work on all models from regular to high end models and foreign models. Highly recommend!

Had brakes done, Sam was able to fix my issue when other shops couldn't. Great service and fair…read moreprices. Will definitely return.

Not happy with the 168.98 testing fee being added into the total cost of the repair. Most…read moreautomotive places wave that if they get the job. Never before have I heard of this. Plus Miss Ally gave me a quote of $1172.69 OUT THE DOOR... I agreed to the quote, but then when the bill came they asked for $1384.50. We have been coming here for years... Not anymore.

Had a great experience, honest guys! I had I priced in two other places and got the work done there…read morefor about 50% less than I was quoted it elsewhere. Thank you guys!

I will never use another mechanic. John is honest, fair, and does a great job. Could not recommend…read moremore.

Amazing work i stand by them for 20 years and 5 different cars. they take care of my BMW and…read moreminivan currentl. My daughter even uses them... great care and parts -dr Solomon

My husband has been taking our cars to this business for a long time. Lately, they started charging…read moreus a lot more than other repair shops and the repairs weren't even done right! Fernando, one of the owners, recently gave us a quote for 1,000 dollars for a repair on our car and he was pushing us to go with his parts so he can make more money. We just completed the work today on our car at another repair shop for only 300 dollars! This place is a ripoff, they're not honest, and they will try to upcharge you in order to make more money! Don't waste your time and money, go somewhere else!

Had a really minor fix to our car after a mishap on the highway. Not only did they fix it but they…read morealso went through what happened, how they're fixing it, and what we might need to do in the future. Straight forward and no frills. Expect honest, direct work being done in a timely manner.

I believe a good mechanic is more important than a good doctor. Charley is probably the best &…read moredefinitely the most honest mechanic I ever went to. He will only use original equipment to repair, not some cheap knockoff. If your car doesn't need it, you won't get it. His shop is usually pretty busy, but he will get you in fast. If you're on the southwest side & your car needs some work, take it to Charley's.

We are so glad we found this little gem. We have a fleet of 20 sprinter vans and we started…read morebringing them here a few weeks ago for service. Our drivers bring their own personal cars as well. They have good prices and their service is fast. I highly recommend this place