Angel was very courteous and kept me informed of the repair throughout the entire process. The…read morerepairs were done five days before the estimated completion date. All of the repairs looked very good.

I really can't say enough good things about this business. Unfortunately, I've had to use their…read moreservices twice, and both experiences were trouble-free. The work done on the damaged cars was flawless. Also, I was so impressed with the 'freebie', i.e. the INTERIORS of the cars were beautifully cleaned. I have and will highly recommend them.

Took in my clients truck couple of times and they got the job done. Front service was friendly. Ran…read moreinto Chris he was very nice and explained everything to us.

I wish I would have taken my truck to Jay Walton right after the accident in Jan 2024, but I took…read moreit two other places that tried to rip me off and had the worst experience of my life! They and the other driver's insurance company totaled my truck and even tried to convince me that my truck's frame was bent! And after 7 months dealing with those 2 other companies and giving them almost $10,000 my truck still wasn't fixed! A co-worker told me about Jay Walton and promised me they would take care of me and my truck.....and Jay Walton to the rescue! Even though they were given a truck that was missing the entire front end, they were brave and knowledgeable to take on the challenge! Not only did Jay Walton do the diagnostics to discover if my truck's frame was bent, they proved it was not! And they never tried to take advantage of me or be dishonest. Ryan kept in touch with me with updates and was always quick to find out answers and address any issues that came up. Best of all, Jay Walton had my truck completely repaired in 2 months! And my truck looked better than it did before the accident! I can't thank them enough for turning a horrible nightmare into a positive experience with a very happy ending!!!

I left my vehicle to get repaired here. It was repaired quickly and the service was good. Front…read moredesk at the body shop was great. I ran into an issue picking up my vehicle because one of the service center people gave me the wrong hours and I was in a severe time crunch but Estevan went above and beyond and took my vehicle to a separate area that accommodated the hours I needed to pick it up during the next day. If not for his help, I would've had to pay out of pocket for a rental car and I would've been without my vehicle for a weekend that I really needed it for. THANK YOU ESTEVAN

I took my vehicle in for paint after an insurance claim. They painted about 70% of the vehicle and…read morecharged the insurance $7200 plus my $500 deductible. Upon completion of the job I had cracks in my dash, scratches on my windshield, scratches on my bumper and scratches on the interior door panel and air coming into my cab. I notified the so called service manager and he said if insurance didn't cover it, there was nothing they could do, even though NONE of this was there before I brought it in. I left messages for the General Manager and never heard back. HORRIBLE CUSTOMER SERVICE!!!! I WOULD NOT RECOMMEND THEM TO ANYONE....

Brought my Mercedes RV in to repair the front-end after a collision. I was impressed by Loid's…read morefacility, but moreso by the professionalism and support from Jerome, my service advisor. From his knowledge of the repair, to the detailed estimate, working with insurance on my behalf and keeping me fully informed throughout the process, I was completely impressed. The work they did was high quality, clean lines on all the new parts and the paint was a perfect match even though my RV is 10 years old. I'd recommend Loid's for your repair service, especially if you have a Mercedes as their authorized Mercedes repair shop made the difference in the quality and overall customer experience I had. Thank you Jerome & team!

Loids did an outstanding job on my car after hitting an Elk. The car looked brand new. I admire…read moretheir battle with the insurance company to only replace with original parts. If you want it done right, go to Loids!

This business has been a nightmare to deal with! The owner of the business died from Covid a couple…read moreyears ago, and it's Jackie, the wife of the deceased, Angie, the daughter, and Sammie, the son in law running the business. They rarely ever answer their business phone, and all communication is done via email by the daughter who does it from home. The daughter claims that they had several techs when I first made my $9,100 deposit on April 12, 2024, and now they only have the son in law, who was rarely ever there doing any work. They made the mistake of getting greedy and overbooked themselves, and, unlike the founder of Gilson's Auto Body, they have no idea how to run a business. Every time I contacted the daughter by email, I was simply strung along with excuses and lies. I told them they should have refunded my money when they realized they were overbooked instead of keeping my vehicle indefinitely without it getting repaired or giving me a completion date. But Angela, the daughter, tried to gaslight me by telling me I was the only customer that wasn't patient and compassionate, despite the many negative reviews they've gotten over the past 2 years. But, after over 6 weeks of waiting for them to even start working on my truck, I finally had enough and on Friday July 5th I filed a complaint with the New Mexico Justice Department Consumer Complaint Division. The following Monday, they sent out a group email to all of their customers that they are closing their business for good and will be locking their gates and appts must be made to pick up vehicles. But I had to threaten that I'd bring a police escort if they didn't allow me to pick up my truck and they finally let me pick it up on July 11, 7 weeks after I originally dropped it off! In the email notice, they also stated that they plan to refund deposits to all their customers, but it could take up to 90 days because they first have to sell their building and business to be able to get the money to pay customers their money back! They also threatened to file bankruptcy if anyone tried to force them to give them their money back before 90 days! This business is not only dishonest, but they are fraudulent. They take your money and make promises they can't keep! Then they spend your money and aren't able to pay you back when they fail to complete the services that they promised to do. If they don't return my $9,100 deposit within the next 30 days, I will be taking them to court and filing a lien against their property and business!

Had my truck for 67 days and never touched it. There hardly ever open. Been lied to all this time…read more Do NOT do business with this company. They have no direction of what to do. A young manager has no managerial skills at long. I don't think they will be in business much longer. Stay away from if you need something done. You will never get on time. There good at blowing customers off.

This is my third experience with Crash Champions Collision Repair on Juan Tabo over a few years…read more They have an established relationship with my insurance, USAA, and we opted to use their recommended shop. We filed the claim with our insurance, and this shop called the next day to schedule an appointment. The appointment was about a week out, which was okay, the vehicle was still operable. When we arrived to our appointment, we checked in at the front desk. We had to sign some paperwork and hand over the keys. One of their associates came out to the vehicle, marked the damage, and also marked previous damage. We signed some more paperwork and we were on our way. We got a call a week later from them. He explained in great detail the damage that had occurred, and they hit a point where the insurance told them to not go any further. The insurance called the vehicle a total loss. The next day we came to clean out the belongings and remove the license plate. The second experience was very similar to the third. For our first experience, we also used this recommended shop from our insurance. This job was some fender work that they fixed up and it looked like new. The crew here are extremely friendly and highly knowledgeable with what they are doing. It's no wonder it's my insurance's recommended shop.

Make appointment for 11 and wait until 12 nobody come just say relax…read more Not professional

My 12 year-old Mazda was starting to have a few problems and normal wear needing replacement parts…read more After being taken for a ride by a few unsavory auto repair shops in the area with ludicrous quotes, I was so glad to find Greg and his team. This is a very honest business that doesn't try to Price gouge (take it from someone who received many, many quotes). They did a fantastic job on rebuilding my suspension, replacing my CV axles, and putting in new front and rear brakes, among other work. Seriously, I couldn't believe the night and day difference before and after I had the work done. It was like I was driving a new car. They officially have a customer for life (or at least, as long as I'll be in Albuquerque). I highly recommend them for your auto servicing needs.

I'm not sure where those other ratings came from. My experience was awful. They turned a $700 job…read moreinto a $2200 bill, and the next morning, I got a check engine light. The owner gave me a bunch of sensor double-talk and told me that it was fine when it left, and I would be charged full price for repairs. I licked my wounds and went to another mechanic. Turns out that his mechanics didn't replace a vacuum hose. It was sitting on top of the engine.

I went here for body work after being rear ended on interstate in hit and run. There was a wait for…read morethe initial estimate of a couple weeks, but they did a great job. Very professional. I was pleased with color match work with a silvery color I was told is hard to match.

$2100 for my car to look like new again, and well worth it. I can't tell you what they did, but I…read morecan tell you they did it well, quickly, and with professionalism.