ABSOLUTELY RIDICULOUS!! I would rate this place 0/5 stars if I could. Basically I messed up my front bumper, it was completely pulled out from underneath my car/slightly broken off the sides. This place was recommended to me by Ricks automotive(a place I trust). Whatever fast forward I get my quote from Bobby M and it's $1023!! Said I needed an entire new bumper plus more. Went to Maaco collision repair for another estimate, it was only $209! Chad M from Maaco offered an entirely better idea that I tried to explain to Bobby. How I was looking for a cheap solution. Chad simply suggested a new inner piece to re attach my OWN bumper. This is what I wanted and was looking for. I'm not sure if Dodson-Williams really thought this was the best soulltion. However, I feel taken advantage of being a young women who knows nothing about cars. Going to a place and they try to up-charge me OVER 800 DOLLARS!!!! Absolutely unacceptable I will never be returning to this place of service. read more

I came to drop my car off and of course the other guys insurance didn't set up my rental car. But the great front office lady went above and beyond to help me get it situated. She did all the calling and set up for me. I was mad but her great care really ease my mind and made things go smooth. read more

Once upon a time, I woke up to the genitalia-inspired scrawlings of a budding Springfield painter spread across the hood of my car. It was, to put it mildly, an unpleasant thing to see on an otherwise blissful Tuesday morning, so in order to spare others the misfortune of viewing our local Matisse's handiwork, I showed up at Dodson Williams without an appointment and promptly threw myself upon their mercy. I expected to hear that they were booked solid, and that I'd have to sport this wannabe Banksy's phallic iconography for a week before they could bother fixing it. Instead, I'd barely gotten acquainted with the waiting room furniture before a technician was buffing my hood with some magic car-body god-nectar that promptly returned my ride (and dignity) to normal. It all took less than 15 minutes. And although I'd have gladly paid handsomely for this level of service, in the end they charged me a big fat nothing for their trouble - thus earning this five star review, and my business for life. read more

Nice people, great work and my car was done early. They also notified me with updates and took care of my rental. AllI had to do was show up and they took care of the rest read more

Absolutely the worst shop ever nothing was fixed right and I was worse off then when I took it to them, never able to fix or diagnose anything the things that they did fix fixed it subpar, and now everything that they had done is going to be redone at the dealership should've went there first do not recommend anyone unless you just want a horrible experience read more

I had some work done after a minor rear end collision. The job itself "looked" great. But the trunk is now saturated with water every time it rains. In fact, the electronics seem to have shorted out and I can't even open it half of the time. In a sense, they rendered a great work vehicle useless. Hundreds of dollars of tools were ruined. I know they guarantee their work for a lifetime, but my awareness of my anger issues keeps me from confronting them on this one. Plus I know how shops around here are, and they'd blame me for the incompetence, yet offer to fix it for a bunch of money. I'll just let karma sort it out. read more

Our 2015 Ford Escape received a significant dent in the driver's side door after being backed into while parked on the street. I found Crash Champions online after searching for "top rated" auto body repair shops. It was the first business listed and had great reviews. After obtaining an estimate from another company and one from Crash Champions, we decided to go with CC not just because the estimate was almost half of the other one, but the in-person experience was so positive. James was very professional, knowledgeable, had a very positive, solution focused attitude, and was just an all around nice human. Melissa was equally professional, helpful and personable. CC actually adjusted the repair cost LOWER than the original estimate, which makes one quite happy!...but...what was the quality of the work, you may wonder?...it was another pleasant surprise. They did such a great job, they cleaned and waxed the rest of the car to match;). But wait! There's more!...they DETAILED the interior as well and even volunteered to come pick me up when my car was ready. Dillon (Hope I'm spelling that right, Sir) picked me up and was just as professional and pleasant as the rest of the CC crew. In describing their work, I can only recall the adage "return it better than you found it" and "go above and beyond" in every way, "Do work you're proud of so you can feel good about it". We will recommend Crash Champions over and over again. Thank you, Crash Champions, for your service and for the nice happy environment created by your employees. Meg S read more

I went in to the south republic location to get an estimate so I can start repairs on my vehicle. After waiting for a while in the empty reception area someone came out and briefly looked at the car he said he would just email me the estimate Because their systems were down. There were no pictures taken or details on the repairs and I never got an email from them. I finally went to another body shop and was able to get an electronic copy and a paper copy sent to the adjuster within 30 minutes. read more

I had a run in with a deer doing about 60 on a country road. Took out my bumper cover, drivers fender and both doors. pretty expensive hit. I called Acura of Springfield and they recommended Hammers Auto Body, I took it to them but when they found out I was with GIECO, they said GIECO recommends Dodson Williams, but they would give me a quote any way. That was very odd to begin with. But I had good experiences with Dodson Williams in the past, so I really didn't give it much thought until now. It took forever to get my vehicle back, so that when it was finally done, I was very rushed because GIECO did not want to pay for an extra day for rental car fees. I was very rushed when inspecting the car, but from what I could tell, it looked fine. Here's my issue, after a few days the White car got a little dirty and it revealed a dent in the Drives rear door that was not repaired, I called, Dodson Williams said the insurance company would not cover it, that was NOT true, the insurance adjuster and I specifically told them to fix it. Dodson Williams told me to pound sand and to screw myself. Insurance guy never called me back. I let it go, I have better things to worry about. I figured I would keep my vehicle clean and wouldn't see it. This brings me to present day. I don't normally detail my own car, but I felt like it today. Here are all the issues I found detailing it. 1) Paint run on the fender 2) Paint flaking off of the grill 3) Paint run on the passenger door, where they tried to blend the paint. 4) Fish eye in the bumper cover 5) After market bumper cover, does not fit at all, reveals slots where it should be fastened. 6) Passenger door was a used door, now the VIN numbers do not match. Conclusion, if you want your 50,000 dollar SUV to keeps it's value, do not depend on Dodson Williams to keep it that way nor will they fight for you when the insurance company is in their back pocket. They should have used OEM parts, they should not release a car with paint runs, and they should realize the owner of the vehicle is their customer, not the insurance company. read more

Excellent and professional work. We have never had an issue with re-work. All of the staff are super friendly and very professional. They make getting body work done easy - they communicate with you and your insurance company; I've never had to call to ask how things are going- they email or text with updates proactively. I wouldn't go anywhere else for auto body work. read more

hey just went there. they gave me a lowball estimate that even they said wouldn't repair my car. thanks for wasting my time. for sure they are up to no good. i don't see them as honest, full of tricks. read more

Crash champions is just awesome. The moment I walked in the door I was greeted with a very nice lady at the desk I believe her name was Melissa. She went over my paperwork with me and before she could even get halfway finished a technician came out to the lobby and we went out to my vehicle to see what was needed. Less than a couple minutes he had my estimate which was awesome . the price was not bad at all. They only had the vehicle 2 days and it looks incredible. It looks like it's never been dented. It's extremely shiny and I was told to wait 30 days before I do a car wash to it just to keep everything nice and to settle in real good the fibers and all. it was just a beautiful job. Everybody is so friendly at crashed champions. Everybody's situation is unique that comes in there but they just know how to handle it all and I just thank them for being kind to me and taking care of my vehicle. I would recommend them to everybody. I just want to say thank you to everybody there that worked with my vehicle and me. read more

Had a great experience. The staff is friendly. The waiting room which I did not really need to use is stocked with reading material, snacks and drinks . Easy location to get to and the work has a lifetime warranty. They fixed my car up quickly and it looks like new. Will recommend to friends and if anything bad every happens and I get hit again , will return my car so they can fix it. read more

I had a horrible experience with this business. I took my car in to have it repaired the damage was on the outside of my car. When I picked it up the whole inside was covered in dust, my drivers seat was broken, and the back of my middle console had fallen off. When I complained the woman said that my car is a few years older so that was most likely the cause. However they had never shown any signs of wear in the past. I was expecting my car to be returned to me in better condition than before. I was very disappointed in the service I received. read more

They repaired my daughters car that was in a accident as college very detailed and assisted her anyway possible, looks brand new. read more

Exceeded my expectations in every way. My car was crushed. These guys fixed it perfectly. They even cleaned my car and found my lost keys. I highly recommend this body shop! Just moved here from Kansas City. I am blown away by this level of quality and service. It far exceeds my other experiences in KC! read more

When it comes to car issues it is never a good position to be in, in fact it's very stressful... Unless you are working with Crash champions downtown. My truck broke down on Monday evening, I reached out to Mel and James from Crash Champions on Tuesday afternoon and from the initial call I knew they were the answer to my car problems. They immediately helped me out and told me to bring my truck up. Their willingness to help and shoot it straight is beyond measure. Tuesday evening James reached out to me with information on what was wrong with my truck and a quote on how much it would cost. By Wednesday afternoon, James reached out to me advising me my truck was ready for pick up. I have never experience this level of customer service and expeditiousness. I cant thank them enough for taking a stressful moment and making it seamless. If you are looking for a solid company that is trust worthy look no further. Thank you James and most importantly Crash Champions!! read more

How many companies have you dealt with that are out to make a quick buck? Plenty. Right? Dodson-Williams Automotive are the exact opposite. I came in with a bumper that was hanging off and quite honestly I could have fixed it myself but I had too much going on that I decided to take a chance with a place I have never worked with before (I am new in town and they are around the corner from where I work). Everyone from the lady on reception, Violet, to the gentleman I worked with, Bob, were friendly, honest and helpful. Bob worked on my car for no more than 10 minutes and didn't charge me a dime. How many others would have charge $50-100 for that? PLENTY. He also threw in a fog light bulb at no cost. My car will need more work doing on it at some point over the years and so will my wife's. These guys are where ALL my business will be going to and as we are at a point in time where every man and his dog asks for recommendations on FB, Twitter, Yelp etc. these guys will be my answer when I am asked for a referral for a auto repair/body shop. Thank you. Chris read more

Took my car in for bumper repair, they had it for 2 weeks went to pick it up and they have messed up my engine on my high performance car, unbelievable, it was running great after the minor rear end Collison and now is setting off 2 codes and misfiring,would never rake anything back to this place read more

If you have a VW (or Audi/Porsche), run away. It took 3 months and over 6 visits to tell them how to do their job. Missed the mark on symmetry (left should look like the right), trim lines, trim pieces, lack of clear coat, bubbles in pain, broken/missing hardware (unrelated to the accident), and additional denting while on premises. After multiple visits, issues, rentals, and apologies, they authorized Springfield Imports to complete the repairs. To their credit they tried to make it right, comp'd some paint and dent work, took ownership, and apologized repeatedly. At the end of the day though, I expected a body shop to know their biz and not rely on me for quality control (will go to Barker's next time). read more

Horrible experience...our vehicle was rear ended so we had to go thru the at fault person's insurance company which was Geico. You figure a huge insurance like Geico would deal with reputable body shops but they dropped the ball on this place big time. The laundry list keeps growing, paint didn't match the first time we went to pick it up, then a mechanical issues ensued..(it's a 2011 Kia with less than 30k miles) We finally decided to take to Kia because the parking sensors would go off for no reason. Kia pulled the bumper, which Dodson Williams replaced, to find wires to the sensors in the bumper either severed or frayed. Kia says this is only the beginning...they anticipate finding more issues once they repair the wiring....to be continued! read more

Our car was attacked by a deer. The silly animal jumped at the car, damaging every part of the front of the body, particularly the left front. Dodson-Williams Collision Repair is the preferred shop of our insurance company. No other shop could have done a better job. The car was perfect when we picked it up. It had been repaired and cleaned inside and out. Interior wiped down. Exterior washed and waxed. Beautiful. Bobby and his crew took very good care of us. Thanks, Dodson-Williams. read more

Poor customer service. They don't stick to their word. Keep pushing forward work completion dates. Sure won't come back here again. No wonder GEICO calls them their express shop. Nothing about the service measures up to any good. read more

My brother in law has GEICO, and this was their preferred facility. I work in the insurance industry, not GEICO btw, and these guys were great. He had been hit by another motorist insured with Progressive, who damaged his truck. Less than an hour later, truck was damaged in another at fault collision due to the ice storm. After the estimator worked with the adjusters (progressive was trying to short pay their claim) by reconstructing the accident damage, the truck was repaired beautifully. Everything delivered as promised, when promised. His six month old truck, looks and drives like it did the day before the ice storm. Five stars for sure!!! read more

Backed my Tundra into a pole and did some damage to the bumper and rear panel. Called the South store and they got me in the same day for an estimate. Very professional. They were able to schedule me for the next day to start the repairs. Dropped the truck off Wednesday morning and they called and had it finished by Friday afternoon. All the employees I dealt with were friendly and professional. Truck looks like new, would never guess it was damaged. I would highly recommend checking with Dodson if you have a repair need. read more

We had a 2004 Toyota Tacoma that had some damage done to it while parked on the street. Our GEICO insurance office is located within the body shop, so we went with Dodson-Williams Auto Body and couldn't be more happy with the outcome. The damage was located in an awkward spot so they had to remove the cap on the truck, the bed liner and then get to work. Their work was impeccable and I couldn't have asked for better service. The owner, David was always on hand for questions and the front desk was also very helpful. While the truck was in the shop we had them add a hitch and they were able to do it without any problem and even got the hitch delivered in time! The added bonus is that they have a relationship with Enterprise so renting a car was a breeze since our truck was in the shop for a few days. read more

Geico's Car Repair Express service in Springfield, MO is handled by this company. I had a ton of issues when dealing with them. My car was hit by a tornado on April 27, 2011. Geico elected to repair, instead of replacing the vehicle. Once I got the car back, weather stripping had not been properly fastened, flopping in the wind. Under the hood, there were rubber pieces that were gone. There was a cracked piece on my air intake. The rear bumper wasn't exactly aligned right. Weather stripping wasn't proper under the new back window. My dash was scratched under where a window that was replaced used to be (window was scratched, not busted, so that was a tool scratch). The rear license plate bolts were gone. So it went in again. Bolts were replaced. Got scheduled for a third visit to get the major stuff fixed. Third time it went in, I received it back, the front license plate was bent. It was re-shaped back into a flat plate. Also my door frame had a vinyl covering (not paint) by design, which had a new chip in it after the third time. They used touch up paint on it and said it drys flat. WRONG! Fourth time, they just paid me to have the vinyl replaced. Got to installing my ham radio transceiver, this month, and found that Dodson-Williams had bolted the fender down on top of a positive charged wire, and shorted it out. -- Now, when a wire shorts out, there's a loud POP that happens when the fuse blows -- I would have expected them to check and investigate if they heard that. But of course, I installed a new fuse, connected, and it popped my hand once I connected the lead back to the battery...... That's how I know where it was shorted, as no radio was connected when it popped..... I had to cut the wire at both ends, and run new wire. a piece of the wire is still in there to this day. I don't expect Dodson-Williams to honor any warranties on this, but I'm going to call them and give them a chance to do so, to maybe get reimbursed for the radio pigtail they ruined. read more

The vehicle was dropped off in working order and when I came to pick it up the vehicle was not in working order. Simple as that.......Furthermore does this give your company the right to contact my place of business and speak to my supervisor whom has nothing to do with this business transaction between your shop and I in an attempt to slander my name and try to cause personal and financial hurt to my family? Dodson Williams is a business and open to public reviews from consumers, my personal life is not. You are in the wrong on this account. With strong customer service very important in a community as small as Springfield I suggest a different route than that of "Amy's Baking Company"" and trying to defend yourself when clearly in the wrong. read more

Dodson-Williams had my truck making repairs for three months. Total bill was over $17,000. When I picked up my truck there was runs in the paint which isnt a big deal really as they can easily be buffed out. They replaced my damaged tailgate with a new one but attached the old, damaged, scratched up trim. Same with the front bumper. They put a brand new bumper on and then they put on one of the old damaged bumper covers back on. They told me that they'd make it right. Also the passenger door wouldnt open from the outside. And it still wont. And they replaced my broken windshield with a chipped windshield. And they forgot to paint the drivers side mirror but they didnt forget to bill me for it. I took the truck to another shop and the guy there showed me that the rear bumper was on crooked because the frame was bent. He also told me that any body shop would have re applied the rhino bed liner to the the new tailgate and also the bed. They did neither. read more

I was involved in an accident. They did an excellent job and you would not be able to tell there had been an accident. The downside of it is that the process took far longer than it should have. A 2 week repair took them almost 2 months. They state they have loaner cars but they only have 2 and they are booked out 4 months in advance. Their mechanic also would not be honest about the time frame or why there were delays to the degree of lying to me. They also seldom called me back or call me at all thus requiring me to call on an almost daily basis to just get ahold of someone. Manager is much more helpful than the mechanic. read more

Horrible customer service! They never return calls. Kept my car 4 days longer than promised. When it was returned it had a 3 foot scratch down the side. read more

Honestly The work was past AMAZING! the parking lot was my issue. This is the only reason for the lower scoring. I feel as if an additional accident will happen. It is on Walnut downtown and the drive in is the same as the drive out and very narrow. The lot itself only allots for maybe 12 cars and then the only option is parking in the line to go into the shop or if its available by the curb or parking lot across the street. Personally after being hit I had terrible anxiety and passed by a couple times to just wait for an opening to get my car in because of how little room you have to maneuver. The receptionist was nice, but not very informative, I paid the deductible on drop off by signing over a check, then I paid the other check for the covered amount endorsing it over too and still months later I am told the deductible check wasn't received and they have to go into the file to see I made a comment I turned it in. I know my insurance company has my back and knows I am covered, but the stress is high enough to have to consider the body shop still thinks I didn't. I suggest to ensure you get a receipt and don't take it's taken care of as an answer. I was naive to not push for one on drop off and I own that. My car on an up note came out great and they did a great job fixing it. I wished they just would have put the box of stuff back in my trunk not the front seat... I suggest they make a habit of giving receipts so they definitely should have a copy for their records and expand the log however they need to and ensure an accident doesn't happen on their property. read more

my car is not done the back is all scratch up and it looks clay is in the back i got bubbles in the paint jod and it was not cleaned there was blood all over and they had my truck for 2 months and didn't take care of it read more