This remodeled store is beautiful! The staff are so friendly and welcoming from the time I walked in. I was on a mission to find Apple Icon cups and the staff helped me find it and then carry it to the cashier. (: Since they were all gifts they even gave me gift tags, bags and tissue paper. Thank you so much for a wonderful experience! read more

PLEASE read before purchasing any furniture from CB Finally after getting a hold of customer service, the lady tells me my item was marked as delivered by the Warehouse (3rd party delivery company warehouse) and she couldn't do the refund... when I mentioned to her that was impossible, I HAVE everything on my doorbell video and CB even sent me a text saying "sorry we couldn't deliver your item" that's when she said oh let me talk to the warehouse to confirm this and get your refund!!! Absolutely SHADY! Now I have to wait 48 hrs So if you're buying something from CB make sure when they do the delivery you're recording everything because YES they're trying to be shady thief's! Crate and barrel charges YOU the customer all this money for what? For them to hire the most cheap and shady third party delivery company. BEWARE Absolutely worst customer service! It's all AI. It's so hard to speak to a person when you have an issue. I bought a $2000 coffee table. And upon delivery the marble was oxidize! Stained! Absolutely horrible. No quality control with C.B. so I refused the item. Now it's so hard to speak to someone to cancel the order and get my refund. read more

Crate & Barrel - Look at the oxidation! Orange stains. $2k table. Elysia coffee table. Do NOT buy. - Furniture Stores Near Me - Costa Mesa, California

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Really disappointing experience at Crate & Barrel South Coast Plaza. I brought in Atwell glasses because the finish faded after being washed in the dishwasher. They're listed as dishwasher safe online, but only when you click into certain versions does it mention handwashing, which was never explained at purchase. I understand the 30-day return policy. What I don't understand is the attitude. The associate was dismissive and said she wasn't there to argue. The manager walked up, didn't ask a single question, and immediately, in an aggressive tone, said they wouldn't return them because they were past 30 days. Policies are one thing. Poor customer service is another. The lack of empathy and professionalism was frustrating enough that I won't be coming back. read more

As overpriced as this store is ( I always find damage on merchandise and not even on sale ) . However , the employees has the best customer service. I've been to anywhere in my life. Way better than pottery barn . Nick S was amazing and kind and helped me load to my car ! Thank you !! read more

We came into this newly remodeled location looking for a new sofa, and quickly fell in love with the Lounge II. Greg greeted us and walked us through all the fabric options. We ordered the sofa and were quoted 10-12 weeks for delivery, but it arrived in 9 weeks, right in time for Christmas! The couch looked perfect and exactly how we expected. So far we love it. A+ experience with the Costa Mesa Crate & Barrel read more

This is a fun place to explore and shop for home goods essentials. The employees take time with you to connect and be sure you has a nice experience- Nick was great! They have everything you need for your table setting, cooking needs, and comfortable relaxing after your meal is enjoyed. Prices are moderate and competitive. Store us nicely laid out. read more

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Horrible customer service both in store and over the phone. Was lied to by multiple people.

I had a defected product and the customer service was amazing and super speedy! Worth it just for that sole reason. Prices aren't more expensive than other retailers. read more

Crate & Barrel - Oxo pop containers - Furniture Stores Near Me - Costa Mesa, California

I've been a regular at Crate & Barrel for years now. Great customer service and great products. I've bought several items from them in the past four years - Breville Kettle, Hexclad stainless steel pans, utensils, etc. The staff is very knowledgable about their products. I am only docking a star for the issue with the coffee machine - I had ordered pick up for a coffee machine and drove 30 minutes back home to only find out they had given me the wrong color. I wish they had confirmed the color so I wouldn't have had to drive 30 minutes back to swap it. read more

Had to stop in on a holiday weekend which was madness but the associates were so helpful and attentive. Bless them for dealing with the masses. They remained professional and helpful. Lots of selection in this store to see items on the floor. read more

I had preferred and then returned a carpet sample for $97 in October 2024. I opted for a refund to a crate and barrel gift card so I would have an excuse to come back to the store which I love... Long story short, I did a kitchen remodel and lost the physical gift card. The store said "call this number". Trying to work thru the issue with customer service and they said they had it solved and I thought Great! (not). They sent me a confirmation via email of $0 due to me and I am still out the $97. Just so frustrating. I understood from the second clerk who wrapped up my two glasses that this happens often. Don't give us cards if you can't track them in your system so we can use them or TELL us when you give them out that we should NEVER lose them. read more

My daughter and toddler and baby were in the store yesterday and needed 3 transactions, wedding registry gift, gift card, and Mother's Day gifts. Our associate Karen was just outstanding!! So patient with babies and registry picks. She even helped us to pick out Mother's Day gifts. We would like to thank her for being so helpful and patient We will definitely return to her again.!Thanks Karen read more

I visited the Costa Mesa store on 11/28/25 and needed some assistance. Nancy approached me and kindly offered to help. She was very helpful and even went out of her way to retrieve an item from the back. She was professional, attentive, and made my experience at C&B a great one. Thank you, Nancy! Keesha read more

My wife and I bought $850 of silver ware from Crate and Barrel on-line. This set of silverware started rusting within a month of our purchase so we returned it and bought $3,000 of a large amount of table ware (glasses, plates and a replacement for the rusting silverware). They told us they would only give us a gift card for the $850 of rusting silverware a day after we made the $3,000 purchase. We didn't need a giftcard. We had just purchased $3,000 of merchandise a day ago. They said their systems wouldn't support this, but finally relented and said we would receive a check within 2 weeks. We since have spent 6 hours and over a month trying to work with Kim in customer service and Trent, Melanie and Heather at South Coast Plaza. They have not sent us a check and all seem to have no clue how to get us our refund. We have been promised and misled at least 6 times and wasted over 10 hours of our time with each of these resources and it is still not resolved. I would recommend you avoid making purchases from Crate and Barrel as their customer service is horrible and currently have been unethically holding over $800 of our money for over a month. read more

We've been to this store twice now. We're registry shopping for our wedding. Overall pretty happy with our shopping experience and would probably rate it a 4 or even a 5 if it weren't for one person. Both times we've been at the store we have been receiving help from an employee in the store and while they are helping us Linda has come up and interrupted them helping us to ask if they can go help another customer. She hasn't said "I'm sorry, excuse me" or "when you're done helping this couple could you please help the other person over in ..." Both times my fiancé and I could tell the employee helping us felt like they had to quickly wrap up helping us to move onto the next guest. I'm guessing Linda is a manager. I don't think she is I'll intentioned, but there's definitely a different approach. It came across as rude both times we've been there. read more

Although the store is currently under construction and smaller than usual, I've long valued Crate & Barrel's great quality for the price, so I made the trip. Today, I came without my child and was happy to take my time browsing, planning to buy something for my husband's company. My husband is a Trade Member, so as usual, I presented the barcode. This time, however, I was told I needed proof of employment with the company. I understand the policy, but I obviously can't carry my husband's ID. While I questioned the effectiveness--since such proof isn't required for online orders or pickups--I decided to just place the order online, since all I need there is the Trade number. I stood next to the counter, looking at my phone and starting to check out, when one associate came over. When I mentioned I would order online, the associate bluntly said, "This is for companies," and walked away before I could even respond. It made me feel as though I was trying to misuse the program. The same associate later returned and told me, "Even if you order online now, it won't be ready for pickup right away," in a curt tone, turning their head away as they left--almost as if to say, "There's no point in trying." I found this attitude unsettling. They showed no willingness to help resolve the situation. In total, I spoke with three associates, and all of them seemed rather indifferent. I was trying to find a solution on my own, but their demeanor made me feel like a bothersome customer--or worse, like I was abusing the program--which was very upsetting. Back when the store was larger, if there was ever a problem, the staff were proactive and kind, regardless of whether the issue could be resolved. I even remember an online order pickup where they actively helped me get my order ready in under 20 minutes. Today, however, the indifference and cynical attitude left me both surprised and disappointed. I shop here often, and earlier this year I even opened a Crate & Barrel credit card because I frequent the store so much. This was the first time I have ever received service this unfriendly. I truly hope that the warmth and courtesy I've always associated with Crate & Barrel can be felt again in future visits. read more

$200 sheets torn in 2 years. Target sheets I've used in the past have last 10 years. They won't replace the fitted sheet. Complete and under terrible business practice. No wonder people don't shop here anymore read more

SERVICE The staff was friendly, but their lack of attentiveness and follow-through was disappointing. Despite the many employees on the floor, no one approached us while we browsed sofas. When I asked about a sectional, I received incorrect information, and a question about bookcases was brushed off with "check online." Even after purchasing a sofa, I wanted to add a recommended ottoman, but the associate disappeared right after the sale. While it was the day after New Year's, and possibly busy, more proactive assistance would have made the experience better. SELECTION The showroom is large and spacious but didn't showcase a wide variety of products. While Crate & Barrel's designs are stylish and modern, the in-store selection felt limited and underwhelming. With West Elm and Pottery Barn located nearby, the lack of variety became even more noticeable. VALUE The furniture is high-quality and well-designed, but the shopping experience didn't reflect the premium prices. The merchandising was sparse and "unique" to say the least. If you're planning a visit, it might be best to go during quieter times or prepare to do your own research beforehand, rather than hope for guidance. PROTIP Ask for Randal Ramirez. He is an honest and thorough associate who will provide accurate information. He will treat you with respect despite being disheveled after a workout (my guess as to why everyone else brushed us off?) Plus, he's friendly and will laugh at your bad jokes :) read more

Had a great experience testing out different couch models. The store is very spacious and has a laid back atmosphere so we were able to shop at a comfortable pace. Celinda was helpful in answering all of our questions about promotions, different configurations and gave us detailed information on how to care for the fabric we were interested in. Many of their furniture pieces are beautifully designed and worth taking a look at in person in this store! read more

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The store is always very clean and I like that they are located closer to the parking lots and does not require much of a walk to reach the front entrances. The store is across from the main part of South Coast Plaza, which might extend your shopping trip, but for online order pick ups and quick browsing, this Crate and Barrel is perfect. The selection seems good, the dishware are relatively high quality, and the service from associates is always on point. Most recently, I was browsing for a cappuccino cup and could not find it on the main floor. However, an associate approached me to ask if I was looking for anything in particular, and was able to check their system and retrieve the item from the back inventory. Exceptional service and help, and the pricing is not too bad (about $7 for a cappuccino cup and saucer pairing). I've also made some online orders for pick up and have had no issues with this location. Really enjoy how well laid out the multiple floors of items look and I feel fancy when purchasing dinnerware or other home accessories from this type of store. read more

Thank you tons Linda for all of your help to find the perfect ramen bowls for us! Not only does Crate & Barrel have a great selection of gifts for our clients homes, every staff member is super helpful and the prices are great for an incredible product. read more

I second the review that says that store manager Lauren Diuco has zero customer service skills and needs to learn a lesson in not talking down to customers. Thank God for more supportive help from Crate and Barrel corporate online or I would no longer be a Crate and Barrel customer. If you need any kind of assistance avoid this store like the plague. read more

Like all Crate & Barrels this location is stacked full of all of the stuff you would expect from this retail giant. This location has two floors. Thus, the various departments are nicely separated and the store is easy to navigate. One of the best things about this location is that it is very open and airy. Whether you were visiting during the day, where natural light easily flows in, or at night, where you can look out onto the nighttime horizon, shopping at the store is always a great experience. The staff here is very helpful. They are happy to guide you towards whatever purchase you are seeking to make. They, of course, have all the answers to all the questions. Overall, if you're looking for what Crate & Barrel has to offer, this is one of the best locations in the SoCal area to go and purchase those items. read more

Located across the bridge in the smaller plaza section, this Crate & Barrel is pretty huge. There's so much to look at and everything was stocked full. I came here since I received a wedding gift of ceramic ramekins from a friend. The ramekins weren't packaged nicely and one was delivered to my house broken. Thankfully this location made it easy to bring it and I was able to swap it out for a new one. Sales person didn't seem like she was in a good mood - her vibe towards my husband and I seemed like she was annoyed from the start, but hey we all got the job done. Swapping out the broken item for a new one was quick and easy. read more

I came into Crate & Barrel just to browse. Crate & barrel had a really awesome selection of different items that I needed. The store is clean and kept in good condition. However, I do have a little issue with the service. I feel that I was almost followed around like a puppy dog being suggested different things to go along with the theme of my kitchen. The sales associate Denise although meaning well, was a little over suggestive with different items in the store. I feel like we didn't really have much space to discuss my needs with my husband because Denise was always around us asking if we needed to add to whatever we already had to purchase, it was a little overbearing. read more

We had the best experience we were in and out in 10 minutes with exactly what we needed all thanks to the amazing sales associate Susie. Thank you! read more

4 stars for CB since it's a beautiful HUGE store at SCP! We are back for the second Saturday in a row and checking out outdoor patio furniture at Crate & Barrel. It is a 2 story store with an escalator so you can scope it all out. We were supposed to meet with one of the sales associates but he was busy so we figured it out ourselves. We came home and bought what we needed online instead of waiting for him. read more

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In store service pretty good. However, I got this sofa for about 8 months, the father started to come out. Feels like Macy's or ikea sofa is cheaper and last longer lol A few times when I sit on the sofa, I got poke by the feather. I mean the price is not comparable to its quality, that's what I feel like. I got a dinning table from C&B and the table has a pretty good quality and the price is reasonable too. Only one problem with the table, it's that if you drop liquid, even water, the surface will turn darker in color.(maybe it happens on most of the wooden table read more

Crate & Barrel - Feather from the sofa. - Furniture Stores Near Me - Costa Mesa, California

Came here to do a wedding registry feeling overwhelmed and not sure where to start. Insert, Jorge, he greeted us at the door and walked us through the process start to finish with such ease and he was a wealth of knowledge. He gave us tips and tricks and things to think about that we had not considered. Crate & Barrel is lucky to have him. read more

This is our 2nd time ordering a large couch from Crate & Barrel, spending collectively over $7000 for both couches (Gather & Axis), and on each occasion was extremely disappointed with the delivery, scheduling processes and follow through coordination. With this second time round, we were promised that the couch would be delivered and would provide us improved customer service, however once again failed to keep and uphold their end of the bargain. We ordered our 2nd couch in September 2024, hoping for a delivery by Thanksgiving/Christmas, and upon delivering the couch it was damaged. Due to this, needed to reschedule and reorder, forcing us to wait another 3 months. (Very similar to the 1st order, yet they delivered the WRONG couch). Come late Jan/February, the couch was promised that it would be delivered in the early morning, as we had mentioned that this 2nd delivery was not our fault, however was not able to speak to any individual or establish contact and was scheduled for a delivery between 1PM - 3PM. We called to attempt to push the delivery out earlier, before 12PM noon, and with no success, was forced to reschedule for the following week, but promised that it would be noted and handled via a special request that our delivery would come in the morning. The next weekend comes around, and once again, 2 days prior to the delivery, we receive a phone call stating that our delivery for the weekend has been scheduled for 1:15PM - 3:15PM. (It's as if our original conversation never happened, and I am now on the phone for multiple hours, trying to reschedule once again). I finally adjust our schedule to try and receive the couch for the early afternoon for a 1:15PM time delivery, and upon that day, then get a call at 11:15AM that our couch is en route and will be delivered in 15 minutes, forcing us once again to either receive, and adjust our schedule or be rescheduled for the following weekend. There is minimal empathy and complete disregard of our time from a scheduling standpoint (as I am personally within the logistics/operations world). I have never received a formal apology or compensation for the numerous hours wasted each week. I have never been so frustrated and utterly appalled with the lack of support in ordering a couch on so many occasions and will definitely be filing a formal complaint. I understand that the quality of their couch and products is, however if you're ready to waste numerous hours, days or even weeks of sleep and hours upon the phone call, go ahead and order. When they call, if you do not pick up, it will just be a voicemail, no number no response. If you call, then you'll be waiting for automated messages until you go through multiple prompts or filters before you get the opportunity to speak to someone. Even if you do speak to someone, it will take you at least 10 minutes to provide your order number, name, details and any other verification details whilst re-explaining your entire story before you get to someone and get your story straight. C&B consistently over promises and under delivers, and their processes and communication upon the backend needs significant improvement. I cannot reiterate how frustrating and tiring this entire couch ordering process has been, whilst spending over $7000 on both large couches. read more

Denise assisted us and was extremely helpful...making suggestions, checking stock and really going out of her way to find what we needed.

Recently visited this store, was surprised to see the removal of escalators for stairs. Just made the store feel very basic & boring. Your associates were very pushy in the "Temporary" location, during the redesign. Also please, place labels on "items not for sale". Was interesting in certain pieces only to be told not for sale... Went across the street to Marshall's to happily give them my business at a fraction of the price. Also do better discounts on your "sales"... read more

I received a gift purchased from CRATE & BARREL given by my daughter and it was a KitchenAid 7-speed hand mixer. My daughter bought it online for her to pick up at the store. Thinking that Crate & Barrel is a reputable store, you would think that any item or items you buy from the store are great. Well in this case NO! She bought this weeks ago because it was on sale and of course when she picked up the item, it was already bagged and the employee handed the bag without even offering to check the item to make sure everything is okay. Well we assumed everything was okay because my daughter trusted the store. It was then when she was getting the stuff to put in a Christmas gift bag & noticed something doesn't seem right. Anyways when she gave me my Christmas present, I noticed the box was a bit ripped & my daughter said she just discovered it when she unpacked the bag from Crate & Barrel. I opened the box because I was excited since this mixer is what I need when baking simple pastries. And I noticed the mixer was not packed nicely and the cord attached to it was not even securely tied. One whisk wasn't also packed the right way. And the storage bag was even missing. So it looks like this was probably a return from a previous customer and the management of Crate & Barrel didn't even check the item before putting back on sale. I wanted to have it exchanged but my daughter doesn't have the receipt anymore. I DON'T RECOMMEND CRATE & BARREL!!! Better yet if you purchase something from this store make sure to check the item is in perfect condition. I HIGHLY RECOMMEND THAT YOU BUY YOUR STUFF AT POTTERY BARN WHICH HAS VERY HIGH STANDARDS AND EMPLOYEES ARE VERY PROFESSIONAL!!!! read more

AMAZING service from Jorge. He was patient, attentive and very accommodating to our needs. My partner and I went in looking for plates and he was very knowledgeable and kind. Although we had a smaller purchase he made up feel just as if it was a huge purchase. He not only made the sale with us but I will be a returning customer for sure ! He also introduced us to the trade program and was eager for us to learn more. That is what I call exceptional customer service. Give that wonderful man a raise!!!! read more

Furnishings and household items of all sorts. Stopped in looking for glassware and found just what I was looking for and more. The store has great staff and they provide excellent customer service. One of the items I wanted was the last in store, and had a bit of imperfection. The cashier assisted me to order another item without a fuss. The item arrived in just a few days and I received an email and text message that I could pick it up. When I got there I noticed some of the glassware I purchased had a lowered sale price. The manager had no problem accommodating a refunded credit of the difference towards the previous purchase. They have a great online presence as well, with fair and accurate reviews to assist customers to select the products. The goods are a little pricey but I have had great experiences with the services and products for Crate and Barrel and CB2. read more

Great customer service! John stood behind the product and replaced it. I have had nothing but good things to say about C&B. We have purchased a number of items within the last few months and from the store reps to the delivery reps everyone has been great! Most of us have given up on good customer service in 2024. Rest assured C&B is doing their part. read more

I had a very large wedding return from registry duplicates. Susan was so patient and helped me sort through everything. Thank you so much Susan, Sheila (manager) and Jade for your help!! read more

I want to give a personal shout out to Margaret, Marta, and Peggy. Thank you again Margaret for the phone call and helping me out with my orders! Holiday season can be crazy and delayed orders are definitely understandable during this hectic time of the year. The staff helped me obtained my orders despite some miscommunication. It means a lot when you can count on the Crate and Barrel team to look out for their customers. Definitely appreciate their hard work and would shop with them again! read more

Placed an order for a bench on 1/12 and was told it would be available for a pick up 1 week later. Went to store the following week for a pick up but was told it was not available. Asked to wait another week. Then I call again today on 2/3 for a pick up at store. Once again I am told the bench had not been shipped and I was still at the warehouse. I called out the store rep on their inaccurate management, follow up, and poor customer service, and asked for them to at least deliver it to me on their behalf. Without showing any generosity, he said he cannot and will charge me for the shipping. This store is the worst crate and barrel store I have dealt with. I should've shopped at the other location or an other brand instead of South Coast location. Do not shop here. Their customer service is horrible, and their dates/promises are total fallacies. read more

This Crate and Barrel is two stories, clean, and usually well stocked. I love Crate and Barrel for their kitchen/dining/and house decor items. Today, I came in for their Olivewood spreaders at $3.95 each (see photos) and they are well made and the cheapest that I can find anywhere for Olivewood that feels and looks like quality! I've been super into wood utensils and dinnerware and love Crate and Barrels Tondo collection and own every piece in that collection. Again, it is the cheapest that I can find anywhere with the quality that I find where they are made in Thailand or the Phillipines :). Definitely come in and physically pick them out because with natural wood, it's always random in terms of pattern and whether there are cracks in the wood that you want to avoid. I am that crazy lady who touches EVERY single wood plate they have on the floor and ask for more from the back if I don't like it even though it's an item that is less than $10... and the sales representatives here are always accommodating to my crazy lady needs so I like shopping here a lot :). read more

Crate & Barrel - Reduced hours 6/18/20 - Furniture Stores Near Me - Costa Mesa, California

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