I love browsing Crate and Barrell. In fact, my husband and I registered here for our recent wedding. Except that my husband is now incredibly reluctant to set foot in C & B with me now, because every time I see an engaged couple with that sweet little registry gun, I start whining about how much I miss registering. Yeah, I'm that girl. Anyway, we had a great experience with our registry here. No problems with returns, and once when we came to return a salt and pepper shaker set because it had two salt shakers instead of one of each, the cashier was extremely apologetic and gave us a new set, no questions asked. My one complaint...my husband purchase a leather chair here about four years ago. It came with a lifetime warranty. When a spring broke about a year ago, we had a hell of a time getting it fixed. Eventually C & B sent a repairman to the house, which was nice, but the whole process took a few months, which is wayyyy longer than it should have. But it was free, and the chair is fixed, so it's all good. read more

Always so clean and they have a great selection upstairs and down. We had a few items from our wedding that had been damaged during our move so we went to see if we could either return or exchange them. The service was so nice and looked up everything for us and we were done in just a few short minutes. Such great service. We look forward to spending our store credit for the items that could not be replaced. read more

I recognize that I have converted to Fully Suburban with this review, but that's OK. I'm in, and I'm in deep. I love me some Crate&Barrel. And I specifically love this Oak Brook Crate&Barrel, with their sprawling two floor design, tons of spacious room to roam around and admire the beautiful items, great setups of the furniture and décor in the space, and awesome customer service. Even though every time I go in here I come out minimum $200 poorer, I still love it so much. This time of year is especially brutal for me as the Christmas stuff is even MORE tempting than usual, however, I can find something awesome here year round. While I know it's not an artisian, independent shop, they really do a nice job of making customers feel important and crafting items that seem to last a long time. read more

Conveniently located next to the Pottery Barn, the Oak Brook Crate & Barrel now has a swanky two-story setup. Dishy things downstairs, furniture upstairs. We didn't like the furniture as much -- we were looking at chairs and sofas and they were just not as comfy to sit in. But the housewares were lovely and we ended up with two cute leather storage ottomans (ottomen?) for the den. Easy, stress-free pickup from the nearby loading dock and very helpful staff. read more

If I had money I'd like this place more. They have some neat-o stuff. Once I had money and I bought a couch from here. At first it was awesome, now I would have to say I kind of hate it. And by kind of i mean the memory foam cushions are crrrrrrrap. They were supposed to be grrrrrrrreat, and about a month later they just didn't hold up. It's been like two +/- years now and it just makes me sad to sit on it. The cushions bounce back, but only for a few minutes. And on top of all that its not very deep. Unlike my reviews which are borderline Confucian. The store is laid out pretty well and gives the appearance that it is bigger than it seems. The kitchen area is chock full of wack-a-doo utensils. Seriously, how many variations on an egg poacher do you need? They have 5....that I saw. But at the same time they also have 3 different avocado slicers. The furniture looks really cool and some of it is actual quality. My couch is not one of those quality items, but some of the credenzas and dressers are nifty. Me and the wife registered here for the wedding thing and they had a "come in before we open and user the scanner thingy event". It was very nice and helpful. They also served coffee food and cake. One of the ladies demonstrating the food processor made the some of the best humus that I have ever had. I got a food processor from somewhere else cheaper. I still haven't made hummus. read more

Whether or not I end up purchasing anything, I always walk of of here with good ideas. I've had great luck with the kitchen items I've bought. Furniture is pricey, but the quality is good. This is not my favorite Crate & Barrel, because of the size and layout. However, the employees have always been friendly and helpful. read more

Was out and wandering about the mall and stopped in for no reason. The prices seem higher than other places but I just poking around. That was until I spotted a desk, I had been looking for awhile not sure what I wanted. I liked it large flat top 58inch with 3 large pull out drawers leaving the underneath wide open. The price was not bad but I was not sure. I left went and had a martini and everything became clear, I want that desk. So back to the store and the salesman helped right away and explained the delivery fee is a flat $99 no matter what the item. I chose to pick up. Assembly was not to bad. I am typing this review from my new desk, impressive isn't it. One note go to the store early or late afternoon you will avoid the crow of tards that zombie walk, don't move and just sit on the furniture playing on their phones. Not a bad place overall, pricey but ok and good service. read more

Let me start by saying I love crate and barrel, and always have. I went to register over the weekend and was sitting down for the 'instructions and consult' portion of the day, before they will hand over a scanner. Now, I understand this is a key part in the process, there is protocol to follow, and some people have never been to/looked through a C&B...that being said, holy cow the "talk" took forever. My recommendation, unless you are TRULY clueless about knife sets and dishes, say you already have them/aren't registering for them/registered somewhere else... We had over 20 minutes of knife-talk and we told her we weren't getting knives from there. We also heard all about the dishes, which we had registered for elsewhere. I know she was only doing her job, but man, by the time we got up my stomach was growling. On to the store. C&B is well organized and displayed to give you the ability to actually picture it in your home, rather than just having a display with 50 of the same thing. That being said, there is a repetitive tendency throughout the store. We saw garlic presses (the same ones) in 3 different bin locations. We saw the same glasses in 4 different spots...it became a game. Make sure you start with one end, walk up/down each "section" since there aren't aisles, and take your time. There is SO much going on in a small space that you will have to actually look at what it is, otherwise you could miss something great...you could also see it 3-4 times....guess that's good if you want to make absolutely sure you want it?! Another pro is that there is staff in place all over the store. It is easy to get assistance if you need it, they offer graciously but don't hound you(other than the lady that hands out the scanner guns), and they seem to actually know what they're talking about. So, with all the positive "props", why only 3 stars? Well, the 40 minute "talk/explanation" that was not necessary for us took one off. We said mult times that we didn't want the demo/weren't registering for those items at C&B. The 2nd star came off because it just wasn't a "spectacular" experience as I had heard so many people rave about. I am sure it was just an off day, they are usually so spot on, and I have never registered with them, so maybe I had too high of expectations... I will update once we start having to deal with customer service/if anything comes in broken, things along those lines...C&B, we are far from done with you yet, I hope you re-impress me, you usually do such a great job! read more

I love CB just like the next guy, but I have a problem with this location. Let me start by saying the store wasn't too busy when we shopped. As we(my wife and I) walked around, looking at all the neat things for sale, we notice no one had greeted us. No thanks for stopping in, no hey or hi or hello, no head nod or hand wave, nothing. Until I looked one lady dead in the eye,then we got our first and last hello. When we decided to final make a purchase it took sometime to find a clerk(yes, I just said it) and one that wasn't engaged in a personal conversation with a friend or co-worker. At check out the lady was short and a little rude. I have been to other CB's and have had great customer service from the sales associates, start to finish. I will not be going back to this location any time soon. read more

Do not ever order furniture from this store. It was 20 weeks from ordering a hutch until it showed up at my house. And I believe that unless I had rattled the cage, it might not be here yet. While the sale associate and manager were kind, there was other stuff going on that was inexcusable. For example, my hutch was delivered to a warehouse may 3 and sat and sat. No one did anything to get it to me. Finally delivered July 24. Now to add insult to injury, a hall table that I ordered and was due in two weeks ago is not here yet and is also MIA. This has been a very disappointing shopping experience. read more

My husband and I registered at Crate and Barrel for our wedding, and used this store as our home base for checking out items we'd like to add to the registry. They host occasional registry events, where couples come in, there are appetizers and you get an overview of the offers that come with a Crate and Barrel registry. The associates were always helpful, showing us how to set up the registry and add items to it at the store. To scan items, you can either use their in store scanner, or download the Crate and Barrel app and scan that way. We did find the app to be easier. We love their glassware selection, as well as their kitchen gadgets. While the store (and all of Oak Brook mall) can get a little hectic during the warmer months, we always love stopping into Crate and Barrel. read more

It feels like an accident waiting to happen in there. All the glassware stacked so precariously high and closely together. look like they will fall if you just nudge it slightly. Stresses me the f out. read more

I love this store just bought a couch and a beautiful carpet there. To quality of the products are great. The stuff is very friendly and helpful. The only thing is, it is a little bit pricy. read more

I was looking for pieces to furnish a new apartment and Jody H. was very helpful throughout the entire process! I highly recommend her and appreciated her help. Great customer service out of the Oak Brook C&B location! read more

New return policy VERY NEGATIVE experience! Birthday gift in C&B box, with shipping packaging intact refused for no receipt. Provided gifters address, email, etc... USELESS! Will never shop nor promote store. read more

I was running around shortly before Christmas preparing for Christmas Eve dinner. I needed to buy wine glasses and water glasses. A wonderful lady named Charlotte helped me. She was very knowledgeable and a pleasure to work with. After having such a great experience, I decided to buy serving plates and she kindly showed me various choices. I loved working with Charlotte, she is a great example of the superb service that Crate and Barrel provides. read more

The furniture is is wonderful. Lots of home goods and home decor. I never leave this store without redecorating a room. It is a beautiful store and the sales people are professional and nice. Crate and Barrel carries my style of design. And they deliver furniture much faster than "furniture" stores. There are a lot of unique styles. read more

This is a review based on the costumer service I received: Visited today for the first time to attend a wedding registry event. I took my two children, one of my bridesmaids, and her daughter with me. When I first entered the first lady who greeted us did not look happy at all and gave us a disgusted look because we had children with us. The second lady that I had to talk to gave us the same look. Luckily once we reached the second floor everyone else was very nice to us. And commented on how well behaved the children were throughout the presentation and while I was registering. When leaving the second lady didn't bother telling me that I had to do a step of my registration when I asked about it specifically about it since I could not remember if it was optional or not. Thankfully another lady stopped us to let me know that I did in fact have to do that step or everything I had registered for would not matter. Thankfully I only had two associates that were rude and the rest be more then helpful and polite about the fact that I had children with me. read more

Wedding planning can be very overwhelming. One of the more fun components, however, is registering! While it could have been an overwhelming experience, I was quickly put at ease at the Oakbrook location. Before attending an event, I wanted to become more familiar with the store in order to be more efficient when actually registering. Nina, the sale associate, willingly gave me a brief tour of the very large store. She was very personable and interested in my wants and needs, asking about my wedding date and living situation. She asked me what we already have and what types of things we would need. She was able to explain some of her favorite products to me, keeping in mind what was on my original "needs" list. When I mentioned I'd be purchasing furniture elsewhere, she completely understood, but mentioned a specific sofa that came to mind when I explained our condo. We are now considering that sofa and a few other items she mentioned. I felt no pressure and am now relieved that I will be able to register with confidence and ease. Thank you, Crate! read more

I love my salesperson, Kathi, at Crate and Barrel and the products that I've bought through her. However, the delivery service C&B uses is of such poor quality. Had my hutch delivered today...the crew put the top on and slid it across the bottom cabinet scratching it. They told me not to worry; it would buff out. They didn't buff it, they began filling the scratch with a stain marker because it was so deep. When I refused the shipment, I got lectured on how CB furniture isn't perfect. They asked me to sign a box regarding the delivery and got angry when I asked to see what they wrote first. Nothing was recorded regarding how they scratched the piece but they had noted I refused the piece because it wasn't perfect. I called the store where I purchased the hutch and they rescheduled for another hutch to be delivered but they use only 1 delivery company so I'll have to deal with these same people again. Not happy. read more