The property was very clean and well organized and maintained which I noticed up on check-in. The…read morefront desk was manned by Jim and he was very friendly and welcoming and gave me a helpful orientation to the hotel property and the adjacent properties, including restaurants, etc.. The room was clean with the exception of a wrapper and crumbs which I found underneath the edge of the bed by accidentally stepping on them The bathroom area was clean with plenty of towels and washcloths, and the surfaces appear to be sparkly, clean and sanitized. The closet is an in room wardrobe, which is fairly small but has enough room for about a week worth of clothes, with about seven or eight hangers inside. There is a coat rack and location for your keys, just inside the room door and a mirror full length for dressing. There is a refrigerator, coffee maker and microwave in the room as well as ice bucket and disposable cups My room had two beds. I assume these are full-size beds. I don't believe these are queen size beds. The sheets seemed to clean and the beds were well-made and had a good presentation to them. The room has a desk and a stool and a nightstand and plenty of power outlet outlets to use in various locations around the room. There's a full window that takes up almost the entire wall and about half of the wall from waist up. It has nice window coverings that also appeared to have room darkening features. There's a breakfast offered in the mornings and coffee service all day. There is a pool that is open until 10 PM at an exercise area that stays up in 24 seven. Access to the pool and the exercise area are by use of the room key. This is a multi story hotel, and as of the time I checked in the elevator was not functioning and had apparently broken the same day I checked in. Fortunately, I was placed on the first floor, so that should not be a problem for me. There is a business center at the front lobby area, a nice spacious front lobby for gathering or relaxing, as well as a breakfast area, which also has plenty of tables and chairs. There is an outdoor patio area, which has furniture for relaxing and hanging outside if the weather permits and you have the time! Parking is convenient and adjacent to the hotel with spaces in the front and possibly sides, although I didn't walk around the entire perimeter. There are several restaurants, including a restaurant and entertainment complex that is directly adjacent to the hotel that has generous hours, including serving food until at least 10 PM nightly.

A typical "off the highway exit" Holiday Inn, though this one is tucked towards the back of a strip…read moreof stores. Sort of hard to find even with GPS. But find it you will! Cleanest Holiday Inn I've ever stayed in. No joke. I thought my room perhaps was brand new and had never been used before, but nope - just well maintained and clean. Friendly front desk, lobby, and cleaning staff. No coffee makers in room, though you can ask for one from the desk. Nice amenities...pool, workout room, etc... So why only three stars? The elevator was broken, as were some of the lobby devices like the coffee machine for the breakfast crowd. Nice place to stay. Ample parking. And, it's next to a place (like a 30 second walk) from a place called Galaxy that is a conference center, wine bar, sports bar, steak house, and butcher shop. I am not kidding. I'd come back to stay here just to go to that place.

This place was a dump. The front desk girl Robin had an attitude and could not believe that I would…read moreask for my room to be cleaned daily. Ever since I requested that the day, she couldn't find it in herself to lift her head or even acknowledge in the morning. That would not be who I would have as the first person greeting guests I probably would never have asked for daily clean, but the floors were dirty with shoe prints by the sink and the restroom itself when we checked in, the sheets were shredded on one side, plus there was the mold in the shower. It just was a very uninviting room. The desk chair was torn, the sofa bed broken. This place needs a remodel or to be demolished. Cringy all around.

Friendly check in (staff) . clean, organized and nice selection of breakfast options. Rooms were…read morenice and clean. Plenty of parking available and it was included lol, some facilities charge to park even when you get a room.

Called when we were 9 minutes away , they only had one room available. Get there & we waited 25…read moreminutes. & nobody came to the front to serve us . After driving 12 hours . Called the number numerous of times & still nobody came . Don't waste your time . Not WORTH IT . Drug addicts on both sides of the hotel . & front door . Terrible motel . If I could leave a 0 star rating I would .

First impressions are EVERYTHING and ours were tarnished the moment we walked in the door. At the…read morefront desk sat a sign "for service call this number". Odd, but then I was checking in at 8 pm... I called and the phone rang and rang. No answer. It went to voice mail. I hung up and called again and lo and behold, the front desk person came in from OUTSIDE as he was one of the 4 people I walked past that were smoking cigarettes. So he IGNORED A CUSTOMER CHECKING IN TO FINISH SMOKING HIS CIGARETTE!!! At this point I am more than irritates but since we will be charged for a room I proceed to finish checking in. He was flippant and rude. Our room was larger than expected. The beds were VERY comfortable!!! The room was clean except for the very long hair on the bathtub. No I didn't complain.. I figured with the reception we recieved it would do no good. The pool is BEAUTIFUL and my twins took full advantage. It was not lacking and was open until 1045 pm. Also a nice touch for weary travelers with kids arriving late. This hotel is located near the highway but you don't hear the highway or pool noises it is well sound proof. Hallways are clean. The elevators are super slow and small and felt like you were going to be stuck.. we opted for the stairs each time. Breakfast is lacking severely. They had a egg patty, sausage links that couldn't be cut with a fork, yogurt, waffles, cereal, and toast. No GF or dairy free options. All in all we will NOT return.

Standard HGI property…read more Room was large and clean. Staff was friendly. Breakfast buffet offering was minimal, however, with only a few items. You're better off getting an a la carte meal. Fitness center needed an update as some of the equipment was not fully functional including the TV.

This hotel is not meant for handicap people. The room was too small. I couldn't maneuver around the…read moreroom in my scooter. The bathroom has no grab bars by the toilet which made using the bathroom very difficult.

Thank you so very much for your hospitality. Our room was beautifully decorated and very clean. The…read moreentire Inn is tastefully restored. The husband and wife team are so kind and genuine people. I hate to leave and hope my granddaughter chooses Hiram University so I can visit more often and stay again!

This Inn is charming, comfortable and convenient. Spacious and historic rooms, ample parking and…read morevery welcoming innkeepers make this an excellent place to stay. I was offered a late checkout, and it worked out perfectly with my schedule. Breakfast provided lots of nice options - from great coffee, tea and juices, to fresh fruit, yogurt, baked goods and Belgian waffles. This is a must go to place in a charming college town that allows you to appreciate the beautiful Western Reserve!

I am not want to leave negative reviews but it is warranted for this establishment…read more The staff was very unfriendly. Upon arrival, they did not give us with our wedding party welcome bag. At the end of the night, they were rude about us socializing in the lobby and common area. The rooms are very outdated and depressing. Would not recommend staying there.

My wife and I stayed here over the weekend for a nearby wedding. We loved the looks from the…read moreoutside, and the staff was very nice and helpful. We were very happy with the room as well, and they have free breakfast which was better than most. Overall I would definitely recommend this hotel!

Absolutely nothing bad to say! The complimentary reception was EXACTLY what my kiddos needed at the…read moreend of the day and the breakfast was phenomenal! The pool was colder than expected for a heated pool but everything was clean and everyone had fun! Rom was spacious and clean and every employee we spoke with was amazing and so incredibly friendly!!! Thank you!!!

This Embassy Suites by Hilton is managed very well. The front desk people are very friendly and…read moreprofessional. The family enjoyed the Continental breakfast very good. The staff Vera the cook ,Kathy,Andrea and the guy with the glasses and beard cook. All worked very well as a team. Top notch 4 star hotel.

The hotel was very clean and inviting. Danielle, checked us in. She was very pleasant and…read moreprofessional. The room was very nice. Everything was in working condition. They had shampoo, conditioner and liquid soap in the shower. They only make up your room every other day. There were fresh baked chocolate chip cookies available in the afternoon. There was plenty of parking. They had a breakfast offering with waffles with all the toppings. Also, pre-made omelets, sausage and potatoes. There were muffins, scones, bananas and apples, cereal, grits, milk and coffee. The check-out was easy. I recommend this hotel.

Clean quiet room, great breakfast, covenant location. Will stay again in the future. Parking nice…read moreand close to other places

We were in the area and this hotel was reasonable and close to where we were visiting…read more As a Hilton Honors member we were recognized and given a welcome bag. They also upgraded our room at no charge. All employees were friendly and helpful. Room was clean and updated. Only one small complaint was the water faucet was short and using the sink water went everywhere. They need to get new faucets that are larger to fit the sink. Breakfast was awesome both days. Food was plentiful and area very clean. We didn't have room service only stayed 2 nights. Not sure since covid things changed but we had plenty of towels and very little garbage. Overall great stay at a Hilton!

The good - pillows, staff, towels, and they accept pets…read more The Bad- the room smelled like chemicals and stale cigarettes. Especially lying in bed. Cracked and chipped paint on ceiling, looked like black mold was forming on bathroom ceiling. Breakfast was horrible. Someone over salted everything. The bathroom faucet had been replaced with one that didn't fit and I couldn't wash hands or face without water splashing all over counter. We requested a late checkout and staff knocked on our door at normal checkout time waking my husband up asking us if we had a late check out? Really! Check the computer first. Bathroom light kept going on and off. Hallway's were very very busy. Slamming doors, people standing in hall talking on cell phone. The ugly- I accidentally hit something attached to the bed frame really hard with my shin that left a bruise. When I looked it was a hard plastic square thing protruding out? Then I hit my arm on a hard plastic zipper cover on the side of the mattress? The dog walking area was littered with dog poop everywhere. Couch was old and arms faded. It's an older hotel with so many new popping up around it. Will try others next time.