Not to be confused with The Pep Zone, which is the Etihad Stadium, where Manchester City pay, I…read moremean play. I found this place heartbreaking and not just because there are so many dogs begging for homes and not just because the concept itself is very sad - but also because the conditions weren't very good, and they often aren't in shelters either but those are no profit places, and this is a profit making store, so I don't get it. I mean I get it but I don't want to get it. I've seen worse but it's still heartbreaking and I highly encourage you to adopt a dog from a no-kill shelter rather than places like this, so that a place like this doesn't have the money to keep doing what it's doing.

I have purchased 2 puppies. One was returned immediately due to sickness. The other was matted,…read morecovered in its own poop and urine to the point the Vet had to completely shave her. The workers stated to me, we are not allowed to wash them. I kept my puppy which was way over priced for her own safety. It's been a year and half. My puppy has had many vet visits. Her neck is deformed, which causes many expensive bills. She is the most loveable fur baby ever, yet she was not full breed, she is not a healthy pup as they state. Her pedigree papers according to vet can not be accurate. She is not a mini poodle only. Definitely a mixed breeding. If you can not properly care for the animals by cleaning them you should not be allowed to cage nor sell them period.

We had a wonderful experience adopting two guinea pigs from this shelter. Very pleased with the…read moreoutcome and experience.

I picked up my cat that was microchipped with my name listed as a contact. I of course explained I…read morehad rehomed her due to medical issues and I was unable to care for her. The manager there the older, tall, Caucasian woman with short brown hair with highlights or whatever. I came in obviously anxious to make sure she was okay. This woman was so incredibly judgmental and rude to me for no reason like I was interrupting something. I just wanted my cat back that was the entire reason I went to pick her up. The women in the other part of the building were sweethearts. I thought that was that I wouldn't have to go back. I checked the stray page again a few days later to ensure none of the other cats I previously rehomed were brought in since I didn't want them to end up like my one girl I picked up a few days earlier since I am in a much better spot now. That being said I saw a cat that looked like a possible match to a different cat I rehomed. I called and asked for information on the cat. They neglected to mention how old the cat was when I was on the phone with the woman. I drove 45 minutes one way since they said I can come in and make sure it wasn't her. I get there and once again the manager was a problem again with her attitude. I was talking with a different person at the front desk, and she cuts her and myself off multiple times. Manager tells me to go wait over in the area with the chairs with an attitude she has had since she seen me walk through the doors. I wait for my turn to see if I can view the cat, I was curious about. I was told on the phone I could then as soon as it's my turn. I explain the situation again for the 3rd time. The person goes and asks the manager if I can go back to check even though they already said I could. I wait another 15-20 minutes. The manager finally comes in and I have to explain the situation AGAIN! She cuts me off while i'm talking and asks if I have proof of ownership. I explained my proof of ownership and how I rehomed her due to my medical issues. She accuses me collecting cats and then goes on to belittle me and talk down to me like i'm stupid. Proceeds to continue talking for 10 minutes saying a lot of cats look alike and it doesn't mean that it's her. I explained that yes, I understand that but, if one of the cats I rehomed was on the streets I would like to take them back and keep them since I'm physically and financially able to again. She continues to cut me off saying it's not my responsibility and a bunch of other condescending comments that really rubbed me the wrong way. After 15-20 minutes of listening to her she asks how old the cat was I told her and she said no it's not your cat that this cat is a year old. At this point I was livid. I drove 45 minutes one way just to be lectured by someone that has ZERO right to be lecturing anyone. I try to leave, and she continues to go on about how it's not my responsibility if one of my cats ended up at MHHS after I rehomed them. I absolutely cannot believe someone would put someone like her in a manger position. I genuinely hope they find a better manager for this establishment because this entire experience left a godawful taste in my mouth. Please do better. This humane society has gone downhill.

Whiskers Animal Benevolent is an amazing cage-free cat rescue organization! I highly recommend them…read morewhen you consider cat adoption or if you are looking to be a volunteer or donate funds to be benefactors for cats. The kitties are well cared for, and they have excellent vet care, and are spayed or neutered before being adopted out. I adopted two kitties recently who were rescued from life on the streets. Whiskers adoption coordinator was honest that these two kitties may not be lap cats for a while, if at all. One is eating out of my hand and wants human company. The other is shy, but will have the opportunity to adapt at his own pace with lots of love and reassurance at arms length. Most of Whiskers kitties are ready for your lap!!! Many had families who could no longer care for them or they were found as strays and obviously had families at some point! I highly recommend this organization!!!! They have kittens, adults of so many breeds. I feel they asked the questions on the application and interview to be sure I would be the right fit and provide proper care for these sweet kitties to have safe, loving, indoor homes for life! I adopted a senior kitty in 2019 who had been abandoned outdoors before Whiskers took him in. As I learned at the end of his life, he had survived being hit by a car in his previous life (my vet saw multiple healed rib fractures that indicated this.) So Whiskers gave him the opportunity to have a loving home that was filled with so many "firsts" for this little old man, toys, cat beds, furniture, warmth.... Oscar was so loved and did so well in my home with me and two senior cats. With Oscar's passing, kitties and I took time to mourn and opened our hearts and home in his memory to adopt Coco and Carruthers. They are family! Whiskers gave great guidance on the socialization process for these two precious fur kids to humans & my seniors. I think it is exceptional that Whiskers takes seriously approving potential families by checking veterinary care references and history or willingness and ability to follow guidelines for vet care. Friends who adopted from Whiskers Animal Benevolent referred me. I will be eternally grateful.

Very disappointing experience. I went in hoping to adopt a cat and left feeling discouraged and…read moredisrespected. The staff member I interacted with was dismissive and unprofessional, and I did not feel treated with the courtesy that potential adopters deserve. What was most concerning was that, during my visit, I also witnessed two other people being turned away from adopting cats they were interested in. Seeing multiple prospective adopters leave without a cat made me question how the adoption process is being handled. I fully understand the importance of screening adopters and ensuring animals go to good homes. However, there is a difference between careful screening and poor customer service. My experience left me feeling like helping cats find loving homes was not the priority. I hope management takes this feedback seriously and works to improve how prospective adopters are treated. Jessica is the problem. everyone else was amazing!

We had an amazing experience with the Lucky Puppy Rescue. We adopted Kasey from them on 12/31/20…read moreand we have been very happy with how the adoption process went as well as how well the dogs were loved. This rescue truly does love their dogs and wants them to go to the best home they could possibly go to. They are very good with quick responses and phone calls. We are so happy to have found them and next time we will likely use them again.

From the owner: Lucky Puppy’s NY adoption center finds homes for our lucky puppies rescued, vetted and…read morerehabilitated in FL. Our NY team works hard to know each and every dog and match them with not just a home, but the best forever home. If you’re interested in adopting, please help us get to know you. Fill out an application from our website to start the adoption process!

I was a volunteer transport driver for CDH was one of the best rescues to work with. They were very…read morecareful in the adopter selection process and the checking of the applicant and I am sure that their thoroughness weeded out many applicants but there are certain issues in adopting that are not appropriate. I am sure that the thoroughness has saved many a pup from a bad situation. They were dedicated to the rescue of many lovely little dogs and for that, I am happy to have been a part of them. I heartily recommend them to anyone looking for a small dog.

My experience with the capital District humane association has been nothing but magical…read more They are completely volunteer run and driven, and the attention to detail, care, and professionalism each person I interacted with exhibited was nothing short of exceptional The shelter will take the time to find the right home for the right animal, the foster families are truly lovely warm people , they really care about each animal. I recently adopted a little Chihuahua from them, she was from a shelter in South Carolina and came through their gracious network. From the time of my first inquiry with them to adoption I found their communication to be on point, clear, candid, and open minded. I spoke to Jennifer, Nancy, Marge, and others. I From the time of my inquiry to adoption was a time frame of about 2 weeks. My experience was they promptly replied to my emails, picked up my phone calls, would return email me back even late hours into the nights and weekends, this organization is obviously driven by a profound sense of service and devotion. I would probably mention that since they are volunteer driven, if you have your heart set an a pup with them and it doesn't follow up through to adoption, be patient, be kind, and keep trying. It doesn't mean you are not a good person or candidate for a dog! I invite you to keep faithful and remain patient , it will all be worth it in the end once you can connect with your adoptive family member. They are not a for profit business, they are a for-happiness and pro-altruism rescue. They are a 501c3. Offer to volunteer, foster, and keep an open heart and mind. Each dog is a unique individual and I would encourage you to understand that once the time is right you will connect with your forever baby. They followed up with me afterwards, assisting me with procuring multiple medical records from out of state, even going the extra mile to mail me microchip and rabies tags. They even patiently and lovingly replied to all of my updates that the dog they placed with me was thriving. Wow. I'm writing this because I cannot believe the happiness my little angel has brought to me, she came from a tough past and now it is her time to be treated like royalty. The real lucky one here though? It's me!

This is a great place to play with cats, it has a cute store and bake shop! I saw multiple cats get…read moreadopted while I was there which was awesome to see! The owner was very nice.

What a lovely and well thought out place. The owner is a lovely human who is incredibly kind. They…read morewere compassionate about my 4 year old visiting because she misses her cat that passed away. The coffee and treats were delicious. The cats are well looked after and happy.

I was contacted fairly quickly. Looking at an adult dog, a video conversation was requested. We…read morehave had a minimum of 2 dogs our whole lives. 2 of them disabled. I said that was fine. During the video I showed our home inside and out. When going outside I mentioned the handicap ramp that is in the front of our home. I was then asked if my wife was always in the wheelchair. My response (no). Why? I then showed I was expanding our dog kennel area. The next question took me by surprise. What kind of home is this. My response, a mobile home on 1 acre. Why this question. I know why because I've faced this discrimination before. Suddenly the dog was most likely unavailable. Never heard anything after that.

I would not recommend even filling out an application unless you have already worked with them…read more They give priority to people they already know. Extremely rude in communications and unless you are in albany, youew not in their radius. There is no transparency of adoption radius, or priority when placing .

When you've loved pets your whole life, spent a small fortune over the years, own a home with…read morefenced in yard, and all your fur babies are like children, it is insulting to have someone like Tamara imply you're not responsible or worthy to adopt a lonely homeless pet. Even after providing extensive vet records, she nitpicked a detail and was condescending. People like this are more interested in their "power" than sincerely caring about the welfare of dogs. Never use this so-called rescue. She is the reason there are too many homeless pets. I ended up paying a lot for this sweet girl and worth every penny.

Terrible communication and I really fear for the dogs they place in homes. They do not inspect the…read morehome. How can a rescue adopt out puppies and dogs without actually seeing where the pet would be? Irresponsible.

I saw Cowboy on there facebook page, I contacted them about cowboy and his foster mom was super…read morehelpful, she explained in detail about Cowboys fast.. I set up a visit and it went super, we met again and he was shy but I could see he was a good boy. His foster mom and dad were nice enough to bring cowboy to my place a 45 min ride. Cowboy walked and was home. Thank u again for cowboy

I came here a few months ago and the workers are very kind. They were very helpful with background…read moreinformation on the pets which made me have a good vibe about this place. I would definitely recommend coming here for any animal!!