Disappointing (period). Environment: unwelcoming, very…read morebright, noisy, not very clean and older facility Location: easy enough to find Used a Groupon. Came in for a 75 min massage. I guess, your time starts when u walk in the door, get undressed and the time it takes them to come in and actually start the massage. Things we didn't get, with our Groupon but stated it was included. 1. Full 75 min massage (got less than 60 min) 2. Foot soak with sea salt (they gave an excuse "water not working") The massage was terrible. Both of us were disappointed. The worse we've ever had. One masseuse constantly leaves to answer phones or whoever comes in the door. This is what I can hear from a guy who came in the door. He asks how much for a massage? She answers "60 dollars/hr"- he leaves. 10 min later a woman comes in and asks how much for a massage? She responds "70 dollars/hr. What!! How does the price change! The masseuses constantly speak to each other in their language. Though it's a quieter voice-it's still annoying. The wall to room they put u in-isn't a complete wall. There's appox. 3-4 foot opening at the top of the wall which allows for the noise and brightness from the large front window to come through. U can hear the road traffic, phones, the front door and other conversations. Another off thing.?! They have a camera/video monitor in the room your in of the outside of building. U can see for yourself what's happening outside. It's uncomfortable-like we were waiting for people to storm in here. I should've took a pic but we just wanted to get out of there that I forgot. We will not be returning; nor would we recommend.

This place was HORRIBLE!! We called 2 hours in advance and scheduled two full body massages and one…read morefoot and body massage. When we arrived there were only two workers we didn't think anything of it at first. My sister sat down for her foot massage while my Aunt and I went into our room for our full body massage, we sit in the room for 10 mins, after complaining one of the works came in and started massaging me she stood soon after to make a phone call to the worker who is supposed to be there to do my Aunts massage and tells us that she is looking for parking. The lady who was massaging me now starts massaging my aunt for 5 mins. The worker who was late shows up and starts my massage now. She massages me for 5 mins and than swaps out for another masseuse, during our massage the other worker who was late kept walking in and talking to the workers who were massaging us. We did not get one relaxing moment. Worst experience ever would not recommend them.

Book Tony. That's it. That's all. That's the review!!!…read more I typically visit every three months for an 80-minute hot stone massage and was previously seeing Gabe (unfortunately, he's no longer with Woodhouse). Gabe was fantastic--he always listened to my needs and paid extra attention to the areas that needed it most. This time, I was paired with Tony and OMG--he was amazing! You know a massage is good when you catch yourself snoring? That was me, LOL. Tony provided the perfect amount of pressure and, like Gabe, really listened to my concerns and focused on the areas I needed most. I left feeling completely relaxed and refreshed. Highly recommend!

I had a very disappointing experience at Woodhouse Spa in Walnut Creek…read more We scheduled a couples massage specifically requesting to be in the same room. We arrived on time, checked in, and were escorted back to begin our services. After we had already undressed and were prepared for our massage, we were informed that the appointment could not be accommodated as scheduled because the therapists needed breaks. At no point prior to our arrival were we notified of any staffing adjustments or scheduling conflicts. Instead, we were told, after we were already ready for service, that the massages would have to take place in separate rooms. We were then informed that they were fully booked for the rest of the day and could not reschedule us for the couples experience we originally booked. The only alternative offered was a complimentary guided self experience in the sauna, which was not comparable to what we had reserved. Alexa, the hospitality manager, did apologize and stated that Anna, the spa director, would be contacting us. As of yet, that has not happened. The lack of communication and follow through was extremely frustrating. If therapist breaks were going to interfere with scheduled appointments, we should have been notified before arriving. Being informed only after we were undressed and expecting our couples massage was uncomfortable and unprofessional. This experience reflected a serious lapse in customer service. When a service cannot be delivered as promised, there should be a meaningful effort to correct the situation and ensure the client still receives what they scheduled. I recommend taking your hard earned money somewhere you are valued and not expected to simply accept something different than what you reserved. Anna, After receiving your comment on my previous post, I feel it is important to clarify our position. We shared with you, as customers, exactly what our experience was booking this appointment online through your company's website. Rather than acknowledging how this situation unfolded from the client's perspective, your response focuses on explaining internal policies and procedures. Our frustration is not about therapist breaks or operational logistics. It is about communication. At no point prior to our arrival were we notified that the couples room was not secured. We arrived on time, were escorted back, undressed, and only then informed that the appointment would not be accommodated as expected. That is the core issue. As customers, we can only rely on the booking system provided by your company. If duet services must be reserved by phone and the online system does not guarantee placement in the same room, that process should be made unmistakably clear and proactively confirmed before guests arrive, especially for something as specific as a couples massage. Furthermore, instead of continuing this issue publicly from a policy standpoint, I believe this should be addressed internally within your company to ensure others do not experience the same poor communication and disappointment. Our intention in sharing our review was simply to express our experience honestly and highlight an opportunity for improvement.

The environment is very beautiful very clean The massage master was very very good and professional…read morevery polite to customers like here

Don't not come here! I got ripped off. I wanted 30 minutes message and it was only 20. This place…read moreis sketchy. I only came for shower massage because those are hard to find but place is sketchy, just like the alley it's in.

Very overpriced for the area a 30 minute massage is now $50 45min is $60 60min is $70 and a 90min…read moreos $110

My daughter made us a 90 minuet massage weeks ago! When we walk in we were not even scheduled we…read morehad to wait 40 minutes for one lady to finish then after my daughters turn it would be my turn for my message so in total I had to wait about 2 hours for my message when my daughter made the appointment for 3 and 4 o'clock. Bull crap!! Write the correct info down when someone calls in for the appointment next time!! ONLY HERE CUZ ITS FREE!! #groupon

My wife went to this spa and came back very happy!…read more It saves me the trouble of doing finding time to do it myself The results are very good, relaxed wife is a relaxed life

Let me start off by saying... I just realized some of the pictures uploaded by the business a month…read moreago must be AI because that is NOT what the actual establishment looks like LOL, shame on me for not noticing prior. I literally decided to give this place a call because of those pictures so now I feel tricked lol. However, my husband and I were on a time crunch because we had to get back home to our babies but wanted to really have a self care day which also happened to be on a holiday. With that said, there weren't many options that were open and or available for the time we needed. We called and were easily scheduled for an appointment with our requests of both female masseuses for a 2 hour couple massage. I've had bad experiences at Asian spots where the men always smelled like cigarettes so I try to avoid it when I can. I got a lil PTSD when we pulled in to the parking lot too because that's all I smelled. Keep in mind the parking lot for this business is fairly small so you may have to find street parking. Another thing that made me apprehensive was the bathroom. It was giving run down, there was no toilet paper holder and the paper towel dispenser was either out of batter or broken? So I honestly wasn't expecting much of the rooms. My husband loved his massage by Grace and I had Kelly. First thought, OKAY with the heated beds! I've ever been to an Asian spot with the heated beds and it was definitely a nice touch! They also had a cute lil electric fire place in the room. As for the massage... Initially, I thought she wasn't going to be applying enough pressure. I came in with so much upper back pain I also kept thinking she wasn't hitting the right spots. Because we had a 2 hour appointment (for the first time) the max we usually get is MAYBE 90 mins; I felt like there was a point where she was kind of BSing the massage. It felt more like she was kind of stroking/petting my back lol. But when she went IN I was pleasantly surprised. She hit a lot of pressure points I didn't even know I had/needed and she didn't just go 0-100 she really took her time to apply pressure so my body had time to respond. I've been to many deep massages that feel ok during the appointment but then make me feel so sore or bruised after. I appreciate how both ladies asked if we were comfortable throughout the massage and when I mentioned I felt like I needed more on 1 side than the other she addressed it. I will say though, I don't remember her ever really touching my shoulders. I'm not sure if that is because my husband circled my upper and lower back as a focus? Regardless, I left relaxed and happy that I left with less pain than I came in with. Can't wait to come back for another! I also plan on gifting a massage to my mom & sis since it's their birthday month!

I received a gift certificate for my Birthday from my Boss for a Head Spa. I finally got it booked…read moreand had an amazing treatment. Brooke stated that my scalp was amazing with no issues. The spa was relaxing and professional. I even received a free blow dry since I didn't need much of an analysis. Thank you Brooke for a great experience!

I've been going to Changes for many years now. I absolutely love the pedicure and gel builder nail…read moreservices! Before coming to Changes I'd never experienced such a relaxing and luxurious pedicure and I basically got hooked. No other pedi service compares to lounging in a recliner for a pedicure and being pampered from start to finish. I also love that they use fresh, individual foot bowls for the pre- pedicure soak instead of the yucky foot whirlpools found in the typical nail salon. Everything about this service is elevated. Shoutout to my girl, Vivian! I also began doing gel builder manicures with Nellis last summer and wow are they fantastic! I had a really hard time growing my nails out and keeping them long without breaking one and having to start over. Gel builder allows me to grow health nails, strengthening them so they don't break. I'm pretty hooked on this too, but for someone not wanting to commit to regular service this is a great option because removal doesn't ruin your natural nail. There's also no smell, unlike acrylics, so you don't feel like you're inhaling chemicals through your service. Highly recommend! So great that Changes is staying current with trends and offering new things. They have a relaxation room you can enjoy before and after services. They also offer facials, massage and hair services. Pay parking across the street, behind the salon and kitty corner at the library.

I came across this spa through a promo on Instagram and after reading their Yelp reviews, I knew I…read morehad to book an appointment. Every review was glowing, and now I completely understand why. I was paired with Marissa, and she was absolutely wonderful. Professional, welcoming, knowledgeable, and incredibly skilled at what she does. From the moment I arrived, I felt relaxed and well taken care of. I enjoyed a refreshing facial, RF treatment, and an amazing lymphatic massage. Marissa explained everything clearly, made sure I was comfortable throughout the treatment, and delivered one of the best spa experiences I've had in a long time. You can tell she genuinely cares about her clients and takes pride in her work. I left feeling refreshed, rejuvenated, and glowing. Needless to say, I think I've found my new favorite spa. If you've been thinking about booking, do yourself a favor and make the appointment. You won't regret it!

I've been a client of Mariza's for over two years, and she consistently leaves my skin looking…read morehealthy, refreshed, and glowing. Her knowledge, attention to detail, and personalized approach make every treatment worth it. If you're looking for someone who truly cares about your skin and delivers amazing results, I highly recommend Mariza. She's the reason I keep coming back!

bad parking not very friendly masseuse…read morevery expensive other places in town no music not recommended mr.

This place is disgusting. Offering "off the menu" services. Reported it to the police and will be…read moreshut down soon. You people should be ashamed of yourselves. I went to get a massage and to my surprise this place is a brothel. Offering happy endings. The woman was so scared I showed up unannounced to get a massage. Very sketchy. Had a male tell me it's a place for "other services" I've contacted the police and will make sure they are out of business.