Dirty, grimy, creepy facility. I sent EVERY food tray except two BACK to the kitchen…read more OT tried to get me to take a shower in what looked a filthy tub. No thanks folks; the whole grimy place only made me want to get home ASAP. The staff was great; I did appreciate their care and concern. They were the only good feature!

Quality of care was excellent. My husband loved the food! Rehab was excellent, as well! Very…read morefriendly staff!

My Grandparents lived here for 5 years. It is an independent living complex but we were able to get…read moreprivate aides to help them. The quality of care was good. The aides were there when we couldn't be and that eased our mind. Towards the end of their stay the management changed and everything went downhill. The office staff frequently chang and that has led to a decrease in activities for the seniors.

My grandmother moved in a few months ago. This place is fabulous. The staff is extremely caring and…read morecapable, the food is excellent, and the atmosphere is truly that of a home, not an institution. My young daughter loves visiting and has said she thinks it would be fun to live there. The difference between this "residential care home" and a nursing home is like night and day. At Bridges, residents get care that is genuinely guided by their needs, not the assembly-line style you find in a nursing home. As a nurse, I've worked in one nursing home and visited and toured many others. This place is head and shoulders above any other elder care facility I've visited, and I'm so grateful to have my grandmother cared for there.

We recently lost our mother who was at Friendly Home Lindsay Place for several months…read more We found it to be the perfect place for her. She was blind and needed extra care. They addressed all her needs The entire staff were incredibly wonderful! We couldn't have asked for better care. Thank you Friendly Home for taking such wonderful care of our mother!

Our mother has been here for several years. We think it's a great place, with caring, hard-working…read morestaff. There is a beautiful courtyard and other outside spaces to enjoy the trees and flowers. Sometimes we bring a picnic and sit at one of the tables outside on a sunny day. There are activities for residents who are more active. It's very clean and tastefully decorated. It's hard to grow old and infirm and dependent on others. It gives us peace of mind to know that she's at the Friendly Home.

Best nursing home in the Rochester, NY area hands down.read more

The Maplewood, but they didn't! Be cautious of pretty…read morepackages. When my mom and I toured The Maplewood the social worker explained that they didn't have outside Hospice agencies come in because they (The Maplewood) provided palliative care and handled end of life care for their residence "We have have a palliative team, doctors, nurses...they take care of everything. " Great we thought! Mom moved in. 4 months later my mom was hospitalized and diagnosed with inoperable cancer. She returned to The Maplewood and we clarified with the social worker and staff- would mom need a hospice nurse? NO. Would she have to move rooms when she got close to dying?NO. "We provide palliative care. That's what we do." They reassured my frightened mom that - "You have a palliative team caring for you. We will make sure you're comfortable." 4/6 I get a call from the day nurse, mom who is battling her second bout of pneumonia in 4 weeks is "having a down day. and by the way she is too weak to hold the phone, but she'd like to talk to you, by the way she is confused and she won't take her pills and her antibiotics aren't working and her pneumonia is worse..." My mom decided in January to be a DNR, and she didn't want to go back to the hospital. I told the nurse I was coming (a 7 hour drive) she said good. It's Friday, my mom is dying I think as I drive. When I arrive at midnight my mom is breathing 35times a minute sounding like a washing machine. Her eyes are rolling in their sockets as she involuntarily opens and closes them. I ask her how she is doing and she says "I ache all over". The night nurse enters the room, I tell her my mom's airway needs suctioned and mom needs pain meds. The nurse says to me (a 25 year ICU RN) "Your mom doesn't need to be suctioned and she can't have any pain meds." I said my mom is dying what do you mean she can't have pain meds? I'll stop right here. It only gets worse. The fact is the day nurse, the evening nurse and the social worker all knew my mom had taken a turn and not a one of them thought to tell the doctor or pa. A doctor or pa could have assessed the situation and recognized she was in multisystem organ failure and dying. They then could have modified her care plan and added medications that would maximize comfort. The nurses and social worker with their educational backgrounds should have done something to make sure her palliative needs would be met! It was Friday, they went home. The Maplewood promised my mom comfort care in the end. Her first appropriate end of life pain med was finally was obtained at 0540. She suffered until God finally took her at 0645. No end of life medications were ordered until 530am despite the day nurse and social worker knowing she was declining. How does this happen? They told her over and over that they would take care of her when she was dying! It was her biggest fear. We believed them. We were happy to pay $20,000 out of pocket a month for such inclusive services! Beware!!! They, the staff, smile a lot and sound so reassuring but YOU don't be fooled. If the end is near insist on seeing the care plan. Insist on seeing the med list. Please please educate yourself about end of life care (palliative and hospice). Pain meds, nausea meds, anxiety meds, meds for excessive secretions should all be ordered and a available as needed for a dying DNR patient. These are all meds that maximize comfort. I assumed they took care of this for mom. Friday night at midnight is no time to be begging for comfort care medications. Heaven help the residents who don't have a voice due to dementia, Alzheimer's etc.or don't have an advocate when they are dying. Update:12/14/2018 change is on the way. After extensive investigation, the New York State Department of Health CITED The Maplewood for NOT providing (my mom) adequate Palliative Care. The "last hours" can be as good as the first seven months!

After retiring and wanting to downsize, we opted to go the apartment way. We tried many apartments…read morebut not many can compare with what we have here. Everything is simplified by just making one payment. No electric, heat or cable bills to pay. All included! If you are hungry but don't want to go out, just go to restaurant they have here. There is so much that this place has to offer. You will be amazed.

I have a relative that recently moved into the Chateau at Heritage Square. I would describe the…read morefacility like being on a cruise ship without the water. The only difference is the beautiful apartments. What I think of when walking through the halls and into the apartments is that no price was spared to create ambience and quality. The restaurant is gorgeous and the food is spectacular. There is an outdoor grand fireplace on the facility's stone patio that burns brilliantly most of the time and can be seen through the restaurant. A stylish lounge abutts the restaurant where guests and residents can enjoy each other's company. Other luxuries such as steam room, gym, yoga, hair salon, gift shop, massages and more are also included for residents and available to the public for a fee. If you haven't seen this amazing place you should visit.

After a 2-week hospitalization, my 83-year-old sister was sent to Woodside for physical therapy…read more She had many excellent people who took care of her. She had PT 2 times a day, which is more than we thought she would get, but really helped get her back on her feet. She enjoyed the community activities. She met a new friend, who she still keeps in touch with since she left. The only thing she did not like was the food.

The building does need attention but the staff more than makes up for it. The care my mom is…read morereceiving has been excellent, given she has memory issues. The staff has worked with my mom to make sure she fit in and the food is not bad either. I couldn't do their thankless job.

I feel as tho' I'm in a perfect place to be able to write a Review of Serenity House, in Victor,…read moreNY, as BOTH my parents were residents here and I've been a Serenity House Volunteer Caregiver, since 2000! My Dad, dying of stomach, lymph node and liver cancer spent his final 17 days being cared for by compassionate volunteer caregivers. Our Family members, from CA, PA, KY and SC, were able to come and go, with absolutely no "Visiting Hours". Because there was a separate guest bedroom for Mom, she was able to get some rest every afternoon, napping! My brother even gave Dad his last haircut, out on the deck...some special "Quality Time" together. The days we spent together at Serenity House, as Dad made his "Final Journey", were very memorable. Our daughter decorated her Gpa's room with photos of our years together! We were able to make Serenity House our Family's home during Dad's last days. Because our incredible experiences with Dad at Serenity House, several years later, Mom was actually in the very same room where Dad had died! She was peaceful and 'Ready' to join him. She didn't have cancer or heart issues, but her body had aged considerably. She was able to have whatever meals SHE wanted, or, some days, very little. Having caregivers spend time with her, was so special. Her care was exceptional. Again, Family spent quality time with her, as she declined. As a volunteer, I've come to befriend wonderful caregivers, coming from all walks of life, each with a passion for wanting to care for those in their final days. Family members of residents repeatedly comment, "I wish we'd brought our loved-one to Serenity House sooner!" It's so true, as I know, first hand, what a relief and what a 'weight off my shoulders' I felt once Dad and then Mom, were in the hands of Serenity House's caregivers. I could be a daughter, and not have to worry any longer about their emotional and medical care. Serenity House is such a GIFT to both residents and families.

Just wanted to thank you and all the volunteers at Serenity House for taking care of our aunt,…read moreDiane B, during her final days. It was a great comfort to us knowing she was being cared for by people who knew and loved her. They say that God has a plan - i often struggle with this - but this time I think he got it right. Despite my aunt's confusion as to why she was there, she always knew where she was and she was surrounded by familiar faces. Had she moved to Ludington this would not have been the case. So, thank you again for taking her in, and treating her with the compassion she deserved after so many years of caring for others. Sincerely, Sue & Dave M. Andrew & Lisa B.