It has been a very difficult time for my cat Bastu…read more However, I have found the facility to be very nice, and Bastu received prompt assistance for her problems! First, she was hospitalized for 24 hours. While there are still some things that I am trying to understand, the IV support made a big difference in her health. My understanding is that this is very important for cats with pancreatis. After going some time without eating, I could tell that she felt better after each treatment with fluids. I have not yet had a follow-up visit with my local vet to check Bastu's PrecisionPSL values. However, from two follow-up visits to CAEC, I can say that Bastu's SDMA values have returned to normal (after she was prescribed felimazole, and successful delivery of that medication for 3 days lead to more severe problems). The spike in BUN values from 21 (before felimazole) to 72 (after felimazole, and then decreased diet to the point of not eating any food) was reversed to 13 after treatment at CAEC (a little below normal, instead of very high above normal). While I am looking into more details (such as waiting to see if my Bastu is capable of returning to normal health) before following the procedures on the FDA website (https://www.fda.gov/animal-veterinary/report-problem/how-report-animal-drug-and-device-side-effects-and-product-problems), my understanding is that my cat has a pre-existing kidney problem. The elevated T4 levels (used to define a diagnosis for hyperthydroidism) represented the body's defense for those kidney problems - high T4 can cause problems in itself, but the underlying kidney problems can also cause additional problems. Thank you very much - while improvement has been slow, Bastu and I certainly appreciate the help within the last week!

Steer clear of this ghetto place if you want your fur babies safe and healthy…read more Extreamly rude and terrible service for high dollars. Didn't help my beloved fur baby Take your business elsewhere. Best of luck

My dog, Finn was having back pain. I took him to a different Emergency vet and they got shot and…read morepain pills. the next day I called my vet, never called back and the Emergency vet again. All they said was he needs a neurologist but not to come back there. I was so frustrated with all vets! Finally, I called a vet in Irvine (wonderful) and they gave me VCA's number In Ontario. what a difference. They got him in the next morning, MRI and surgery the next day. Dr Wachawiak and his team was truly heaven sent. My dog is on the road to a full recovery. I am truly thankful.

I have nothing but the best to say about Dr Rodriguez & the VCA Ontario Staff. She explained the…read moresituation & procedures very clearly & gave me options. For any emergency or pet care please take your loved ones here.

I can't say enough about the care we received at this emergency vet. When my almost 3-year-old fur…read morebaby, Tobi, swallowed what looked like a crocheted sock on our walk, I was beyond scared. I couldn't find any emergency vets nearby in Chino Hills, but I was so fortunate to find this place. From the very first call, they treated me and Tobi like family. I was able to be right there with him every step of the way. No separation, just inclusion. They let me witness everything, from inducing vomiting to the X-rays, and they were so confident and calm, which helped me stay calm too. Ultimately the object was too big and needed an endoscopy with claw thing to remove which had me SHAKINGGG. They explained every single step, even when I didn't fully understand, and I felt so included, like we were part of their family. They were not just attentive to Tobi, but also to me, meeting both our needs and keeping me as calm as possible. Thank you to everyone--Bri, Elle, Sebastian, and Dr. Wickham, you made us feel so seen and loved. If you're looking for a vet who treats your pet and you like family, this is the place. Thank you all so much! I can't thank you guys enough

We lost our beautiful Camila. Sadly she needed surgery and no matter how many times I calculated…read morethe numbers. This time we could no cover her surgery. I've lost people in life and I learn over time to take a lost well but this time is was different & very hard. I quickly got JLo her niece car insurance. I cannot go through this again From the start a young lady by the name of Bri made everything just a little better for us & Dr Ortiz. I also want to thank the staff for the lovely card they sent us. Little things like that really mean the world to us!