I find the service here worth the premium price. I have never had an issue with the quality of the service over many years. After having intentionally slowed down my dry cleaning spend, I dropped off a few items recently. Returning several days later to pick up my cleaning, I was impressed that Francisco remembered my name! And the quality of the cleaning remains high. read more

The next day turnaround time is great! I did not think they would offer that for each piece that I brought in, granted it was only 3 small pieces. However, they are a bit on the pricey side. $25 for a jacket seems a bit for me versus the other spots I used to go to was $10-15, and that is the same price not because of inflation. Pretty good service and fast cleaning overall. Just get ready to pay. read more

Sonia & staff are always great, helpful. Quick turnaroun and amazing service. A+++++

Quality and great staff. Clothes are always in good condition. Grace is very friendly.

I've been a loyal patron of Crest Rockville cleaners since 2008 and had been satisfied with their quality of care years past. But since COVID they have skyrocketed their pricing to excessive levels well beyond their competitors while their quality of service has continued to decline despite their claims to the contrary. Additionally they hire very young poorly trained staff and restrict payments to credit card only which has continued to be an inconvenience. I recently complained about the exhorbitant pricing when they again recently raised their high prices and asked to escalate to the District Manager. I also got auto-prompted to post reviews on Google after complaining about the excessive prices and my transaction got mishandled on my credit card. I've just received a personal response from the CEO David Slan asking me to find another cleaners without so much as acknowledging my 17 years of loyal patronage. Well Mr. Slan since you try to squeeze every dime from your customers with young poorly trained staff and declining services, I have come to the same conclusion: THERE ARE MUCH BETTER OPTIONS IN THE AREA FOR DRY CLEANERS THAT OFFER BETTER VALUE, BETTER QUALITY SERVICE and BETTER RESPECT FOR LOYAL PATRONAGE! read more

Have been coming here for years. The shirt service has been average at best. They are convenient to my home, and they deliver and pick up if needed. They have now gone up in price to 4.99 per shirt! Outrages. They will charge double with no real rational explanation on certain items. "Delicate material" or "we needed to process by hand". Too many other options in the area to ever use their services again. read more

Great place all around! First, they offer same day service, even on Saturdays! Second, the nicest people - shout out to Cruz - he is thoughtful, responsive, kind, and a great representative for Crest. Third - reasonable pricing and great service (they text you when it's ready and pickup is super easy). I am so grateful to have found Crest! read more

This place is just OK. Place is always empty so you never have to wait in line. Super close to home so its convenient. Quick turnaround. Staff is not chatty but not rude, which is the right balance for me. Here's my heartache... $8 dollars for each piece. That just seems like way too much to me. Are they cleaning my clothes with chemicals that will keep me forever young? Will my suits eventually be the key to me possesing supernatural powers? I kid but come on now. The only reason I came here was because I was in search of a new go to dry cleaner. Chose this place because it was closest to me. After a couple of months, I decided not to go back. What I was paying for what I was getting just didn't sit right with me. The place is still in business so obviously enough people don't mind. This place literally charges almost 3 times as much as other places. Anyway just because I CAN doesn't mean I SHOULD and I never went back. Totally recommend it if you CAN and WANT to pay too much for dry cleaning. Oh and they offer delivery but I didn't dare ask how much that would cost! I'm quite fond of my first born. P.S. they brand your clothes with barcodes. Mine went over the designer name tags. Part of their process and for convenience, I'm sure. Wish I would have had the heads up, but ultimately I don't care. No one sees the tags but me. Just thought it was strange and I'd mention it. read more

They do have the equipment for cleaning men's dress shirts right there, so they can reliably do same-day service. Unless you need that and can not get it somewhere else, they are significantly more expensive than other dry cleaners around the bethesda-rockville-chevy chase area. In fact, they are 75 cents more expensive per shirt, plus $1.50 if you want them in a box/folded. That amounted to nearly $10.00 more expensive than my usual cleaner for the number of shirts I brought in. The cleaning was the same as other places, so definitely price shop. In addition, I was told the incorrect price per shirt when I called there or I would not have gone, so be sure to get the name of the person you speak with if you call to get pricing information. They put out lots of discount coupons, just be aware that they are offset by a significantly higher base price -- marketing over good value. I should have expected it from a chain store as opposed to an independent dry cleaner. My loss, but I thought I would caution others. read more

Danielle was absolutely perfect! She didn't have my kilt, apparently I had picked it up, but she was super helpful, attentive and professional! Thank you... read more

I came here no more than 5 times, and got two of my Canada Goose ruined!!! The first time they split ink all over my bright red Canada Goose parka and finally gave me a refund. This time I had them cleaned my dark red Canada Goose Parka, and it has more stains than before!!! They promise me to get it cleaned, I just hope they could do the job and don't ruin it again! read more

HORRIBLE experience! If I was able to give a half a star, that is what they would have gotten. I had the worst experience ever. I dropped off a suit (pants and jacket) and 6 sweaters. When I came to pick up my items, I paid first. The total was $63.60. Before I left the dry cleaners, I decided to take a look at the clothes that I got dry cleaned. I'm very glad that I did. I noticed that my suit jacket and 2 of my sweaters were not dry cleaned. My suit jacket and sweaters were wrinkled and it still had my own hair on it. I told the lady who rang me up that the items had not been serviced. She immediately attempted to get a lint brush and said she could take the hair off. I was livid!!! I paid for my items to be serviced. Not for someone to grab a lint brush and tell me that it was done. The girl who was helping me told me that she couldn't give me a refund because her manager had to approve it. Ofcourse, there was no manager there. The next day I had a meeting in NY. I wore another suit and took the one that was not serviced to a dry cleaners in New York. It was all a hassle and I really regret going to Crest Cleaners in Rockville. Honestly, I was very unsatisfied with the service that I paid for but I didn't receive. They gave me a $23 refund. Which should of definitely been more given all the trouble and running around that they put me through. I didn't bother to call back the place because I don't everrrrrrr plan to go back. Check your items before you leave the place! read more

I'm a girl, a short girl at that who is incredibly clumsy. Even more so once the Patron starts flowing. So when I wake up after a night of boozin' and stumbling around town and check out my clothes, I skip the cold shower and aspirin and get my ass to Crest! Without fail, they have been able to restore every destroyed designer dress and shirt I own to like-new condition. And I'm talking destroyed by multiple red wine spills, lipstick/makeup stains, and I'm fairly certain some bodily fluids. (not sure if they were human or not, but they were definitely tough to get rid of) They are very gentle with your clothes and when you go to drop them off (if you go in, which, with stains like mine you should), they review the garment with you and notate every stain and even discuss with you how they will treat it. They then review the material and let me know of any risks/dangers (if any) and ask if I want to proceed. Then, a few days later, voila - my closet is back to perfection and the weekend has rolled around so it's time to rinse, lather, and repeat the boozin' and Crest Cleanin' cycle! read more

The Good: If you need something STAT, they get it done fast. The Bad (or why I am not returning): They may not get it done well. I took one of my favorite light colored dresses to this location of Crest. It had a few food stains on it, sadly. I chose this cleaners because they seem to be higher end (and charge as such). I pointed out the stains and told them what they were. I picked the dress up the next evening and paid $15+ and the stains were still there. Because this was one of my favorite outfits, and I figured it was ruined anyway, I decided to make one last ditch effort to salvage the dress. I tried some water and OxyClean ---- 5 minutes later, no stains. I am disappointed that despite pointing out the stains that the cleaners did not even try to get them out...and did not put a note on the dress about how they were unable to get the stains out like I have seen with other cleaners. $15 wasted. Not returning. read more

I took my down coat to be cleaned & waterproofed. They claimed that they automatically waterproofed garments. In addition, I left a button, with its underneath clear button with them, indicating that I wanted a 1" shank on the buttons. I spoke with the alleged seamstress who had difficulty understanding what a shank was. When I went to pick up my coat & spoke to Sue, the seamstress, she showed me how she moved the button 1" from where it was, but there was no shank. It's obvious that Sue has limited capabilities & is in fact, NO SEAMSTRESS. I refused to pay for the alterations.. The staff told me that I didn't owe anything for the cleaning. This was fair, but I will NEVER return. read more

Crest Cleaners is the best cleaners I have used since moving from my hometown in NJ. They are considerate to my needs and are always providing me with great service. I wish they were in Crystal City, Va .i drive all the way to there location because the service is exceptional. Thank you Crest Cleaners in Rockville MD ! read more

I have encountered a lot of BS with cleaners in the past. So far so good with these folks. It may not be a coincidence that 80% of the prior dry cleaners were discount shops, which further reinforces my belief in the old adage "You get what you pay for", as these folks are a bit more expensive than others. If you're willing to spend the money, in by 11 AM and out by 5 PM is stupendous. read more

I don't get... I received dirty clothes. The only work they did on it is to steam it so it doesn't have wrinkles. Very disappointed. Never coming back. read more

I brought a specialty item in to be cleaned. What was promised to take two weeks took three. Once I picked up my item, I noticed it was damaged and NOT in the same condition in which I dropped it off in. It then took an additional 3 weeks to have the item repaired. Not once did Crest call me to give me the status of my item (I called them repeatedly instead) and no remorse was shown for damaging my item (then attempting to return it to me damaged) nor was remorse shown for the inconvenience I was caused. I would not recommend their services read more

I called to complain about the comforter to management and it was picked up today to try to reverse the damage? I am skeptical, but appreciate their wishes to rectify the situation. I will update after I receive my comforter back. read more

Terrible service and they LIE. I had a coupon for dry cleaning so I thought I would try this place. I couldn't find a price list online so I called the store to check prices. I spoke to Natalie, and she said a woman's suit was $7.99 /piece and men's shirts were $3.49 each, which is quite a bit higher than I am used to. But I had the coupon and needed to stop at Giant, so I thought it would be worth the trip. When I got there, they insisted that my suit would be $24 because one of the two pieces was a dress. I reminded Natalie of our earlier conversation, and she said that didn't apply to dress suits. What?!? I had specifically asked for prices on women's suits. She refused to honor her initial quote and was very rude about it, so I left. Stay away!!!! read more

Im so disappointed. I knew this place was going to be expensive but at least do the job right! It was my first time and im never coming back here again. My clothes came back looking like it was barely cleaned and i spent way too much. Dont waste your time and money here. read more

Great quality work and friendly staff. I trust all of my clothes to them and have never had a problem.

Went in with a $300 down coat with a pin-prick sized hole. Told by guy #1 (young and clueless) that it "should be fine" to dry clean it. Asked to speak to manager who was "too busy doing other things". I insisted so she begrudgingly spoke with me. Slightly older - unprofessional demeanor. Told me the coat would be ruined if dry cleaned. They charge more than other dry cleaners and absolutely did NOT deliver the level of service or experience expected. If you want to deal with grown-ups who know what they're doing (and give a sh**), go somewhere else. I'm going to. read more

This place picks up from and delivers to my condo building. It is reasonably priced and so convenient. I have always been impressed with their cleanliness, service, and extended store hours. I have not had problems with my clothing getting dry cleaned here in the past 4 years. The reason I did not give them 5 stars was because one time another neighbor's clean shirts were included in my dry cleaning bag. When I realized I had someone else's clothing in addition to my own, I brought it to my concierge and assumed the correct owners eventually picked them up. My worry is that if I accidentally received someone else's clothes (from my same condo building), what if someone else receives mine and doesn't bring it back to the concierge? read more

Excellent cleaners. The pick-up and delivery service has changed my life for the better. The fact that they are also a "green" dry cleaning company is the icing on the cake. Friendly service and when there is an issue with a particular garment, rare as it is, they are completely responsive. read more

The service here is exceptional, when you have Nataly take care of you. I haven't dealt with everyone there, but I can say every interaction I've had with Nataly has been amazing. She is attentive, caring and knows how to remove a stain!!! She cares about your clothes as if they were hers, which is rare. She deserves to own a percentage of the company for the level of experience she provides, and is the only reason I take my clothes there!!! read more

Nataly is a 10 star employee!! She's the reason why I come to this cleaners she always knows my clothes , I don't even have to provide my last name she just knows me & where my order is. She deserves a raise for her awesome work & attentiveness! read more

Great team who picks up and delivers our dry cleaning. They are always professional and courteous. They have rarely missed a pick up in the several years we are using this service. My husband's shirts occasionally come back missing a button but Crest replaces it the next time around. I am very picky about my dry cleaning. If it's not perfect they always try to make it so. read more

The owner of the chain did contact me, so that was appreciated. I was misinformed about the speed of the service. They do provide same day service and the quality of service has always been good. The digit coupon thing does still bug me. read more

Expensive! Quality ok.... But there are so many cleaners in the local area that do comparable work for substantially less. I will not be a return customer read more

I can not even explain the horrifying experience i had with Crest Cleaners. By far the worst customer service of any cleaners i have used. In addition, my clothes were gone for over 10 days and they claim they didn't even have it! I have no problem with paying a lot for dry cleaning but you would expect them to at least care for your clothes!!! On top of that to provide good customer service!!! THE WORST cleaners I have used EVER. read more

I was liking this dry cleaner until I tried to get them to use only the reusable blue garment cover that they offer, and not use the plastic. After three attempts, I've given up and will find a new cleaner that is both greener and more responsive to customers' requests. read more

For what they charge, I would expect my clothes to always come back clean. But that is not the case. On more than one occasion I've had clothes come back with dirt that wasn't there when I dropped them off. Tonight was the kicker. I took my comforter there for them to remove a stain that happened when they cleaned it. They delivered it (yes that's very convenient) and charged me for the second time!! The coupons are nice but the rules for using them are very rigid and inconvenient. I'm outta here. read more

I like how you are operating. I like the service you provide to your customers thank you!

We have been dealing with these people for a long time. Their service is very nice. They might not be able to take every stain out, but if you ask the manager, he would do it . They have the magic potion that use it if you ask and insist! Language barrier is a problem dealing with these people but in general nice folks. read more

I have used Crest Cleaners in Rockville, MD a few times, but it wasn't until my last exchange with the company that they made it onto my "WILL NEVER PATRON AGAIN" LIST I have been battling them for months now and my issue is STILL unresolved. In Dec I bought my white wool coat to them to be cleaned. I had just taken it out from spring /summer hibernation as this was only the second winter it had seen being that it was a Christmas gift from just last year. It had some spot stains on the sleeves, but no other stains and certainly no major damage. I didn't think anything but a light cleaning was necessary. I went to retrieve my coat and to my horror found the spot where the stains use to be WORN AWAY as if they were scrubbed at or had some strong chemical poured onto the coat. Of course they were nice enough to attach a note that said "We attempted to clean your coat but stop in fear of damaging it." when they had done just that! I, of course shared my concerns with the manger..and from there the "investigation" begun... Before they started their "investigation" my only question was "Is the damage repairable? Whether by you or another person, is this something that can be mended?" I was told yes. At the end of their "investigation"( that consisted of them going to the store (BeBe) where the coat was purchased( they told me I had brought my coat to them in a damaged state and they were not responsible. Furthermore, even if they were responsible, the damage was in fact irreversible. The manager that gave me this information was adamant in that fact I had caused my own damage to my coat and yelled at me telling me there was nothing she could do. Horrified I called Corporate where I spoke with a pleasant sounding young lady named Connie who seemed to emphasize with my situation. She told me she would investigate the matter herself and give me a call but instead I received another call from the Rockville Manager telling me how she knows for a fact that the damage didn't come from her store. Dismayed, I called Connie and it was over a week before I could reach her again. She told me she'd speak with her manager regarding my situation and follow up with me and that was the last I heard. It is March and now its too warm to wear my 200$ coat and even though I have attempted to contact Connie several times, she has not returned my calls or responded to my messages. My next step is small claims court. For me, it the principle; I do no expect to bring any item I own to a business in one condition and have it returned to me in another. ESPECIALLY for a dry cleaning business, that is UNACCEPTABLE. read more

We took our light beige upholstered sofa cover to be cleaned in September (2016). We pointed out various spots on the cover to them and they assured us they could clean it well. When we picked it up we asked them if all the spots came out and they said yes. This is an extra cover for our sofa so we kept it in the plastic on the hanger in the closet. Now, 3 months later, we went to change our sofa cover and found huge yellow stains in about 5 different places on it. It's basically ruined. I'll never go there again and neither should anyone else. read more

I've had mixed experiences with Crest. The first garment I took in was an Escada wool skirt and it came back fine. The second was a cotton chair cover that is dry-clean only. This chair cover had been dry-cleaned numerous times before in the US and Canada and always came out fine. When I got the chair cover back from Crest, it LOOKED fine but when I got home, I found that it had shrunk by over an inch in length and no longer fit the cushion. Sorry, but I won't be going back. read more

With a busy life, it's really difficult to commit to dropping off and picking up my dry cleaning on a regular basis. I love that Crest has consistent and reliable pick-up and delivery services. The service is easy to use, my clothes come back clean, and the employees are friendly (which says a lot about how they are treated). I am very happy with Crest Cleaners!! read more