Richard was very nice and helpful. I have had an active Best Buy membership I've been trying to…read morecancel for a long time and he was able to help me, finally!

Title: Mismanaged install process, forced into a $600+ overhaul, and ghosted by support…read more I am deeply disappointed with the store operations, communication, and lack of support from Best Buy's Autotech department (Fullerton Store #2514). My original goal was simple: keep a low-profile, clean OEM look in my 2018 Toyota RAV4 while upgrading the sound. I brought in a complete setup--4 new Kicker door speakers and a compact Kicker KEY200.4 DSP amplifier--specifically designed to run off the factory radio. I explicitly consulted with a Level 2 Master Autotech beforehand about this exact build. On install day, however, the store assigned a basic installer to my vehicle who clearly wasn't briefed on factory DSP integration, and that's when the goalposts started moving while my car was sitting in the bay: Call #1 from the Bay: The installer called me mid-install stating my Kicker amp was "incompatible" with my factory radio and that I needed a new head unit. Call #2 from the Bay: A short while later, he called again to say the cheaper JVC unit he initially suggested wouldn't work either, pushing me into a far more expensive Pioneer touchscreen (DMH-W3050NE), an iDatalink Maestro module (ADS-MRR), and full dash kits/harnesses. The Reality: The Kicker KEY200.4 is literally engineered by Kicker for factory radio integration using high-level speaker inputs. It was 100% compatible with my RAV4 to power those 4 new Kicker speakers. While the installer did get the Pioneer radio working fine in the end, Best Buy's scheduling system put him in an unfair position by assigning him a factory-integration job that required specialized T-harnessing or line-output setup. Instead of bringing in a Master Tech to assist, the store's default solution was to back me into a corner and walk me up the ladder into an unexpected $600+ equipment overhaul. My original vision for a clean, stealthy interior went completely out the window. To make matters worse, Customer Service was an absolute dead end: Phone Call #1: I spent time explaining the entire situation, was never given a ticket/case number, and was completely ghosted. Phone Call #2: I finally reached a "Car Audio Specialist" whose grand solution was telling me to buy another amp and pay to take it back to the exact same bay, or drive out to a location in Westminster--at zero discount, simply offering to "make the appointment" for me. My time is valuable. Setting up installers for failure on complex integration jobs--and then expecting the customer to foot the bill for forced hardware upgrades and waste time traveling around Orange County for zero compensation--is appalling customer service. While the Pioneer unit functions fine, the experience left a terrible taste in my mouth and completely destroyed my trust in Best Buy Autotech's management. Save yourself the headache and take your vehicle to an independent, dedicated audio shop.

I had a problem with my Pioneer Elite UDP-LX500 disc player tray door not opening. I was referred…read moreto Adam's Electronics by Pioneer (since the warranty has long since passed). I called them and transactions was easy and when I received the unit everything was working like the day I got it. Thank you Adam's. It's nice to be able to still hang onto older good equipment and get more life out of them. Rod

OUTSTANDING service. August 2026... Years ago they fixed by Pioneer CD player that is still going…read morestrong. My ONKYO SR 700 left channel stopped working after about 20 years that I use in the living room from music to home theatre. They did a great job and it sounds fantastic. I looked at some of the negative reviews and you have to wonder about someone who would actually spend 3X the money to have something fixed when they could buy a new item for 1/3 the cost. You just have to wonder about some people.

This is around the corner from my house and what a blessing. We've been here a few times now and…read moreevery time and everyone we have served us has been amazing. They have always given us honest answers. They do both computers and phones here. Please come and support them.

Huge shoutout to Leo at CompuTech…read more I made a big mistake and needed some work done and that man saved me and repaired my device. Now taking into account the amazing work they do, their prices are even better. 10/10

Had an excellent experience getting our TSA Pre-check transaction done with Brandon at the Staples…read morein Brea, CA. TSA pre-check is good for 5 years! Just for this month (May 2026) they are running a promotion - $20 off for qualifying applicants under 30 years old. Brandon was knowledgeable, patient, thorough and quick. He walked us step by step through the process and explained other features/options offered for our travel portfolios i.e. Clear. We applied online a few evenings before, scheduled an in-store appt and Brandon closed up the transaction in less than 10 minutes!! I would recommend going to Staples to get your TSA pre-check handled quickly and efficiently.

Bad customer service can't instruct customers where to go GENESIS needs better training and better…read morecustomer service I requested help with my returned skipped me and some other lady and just went on to the next customer totally disregarding us .

Definitely one of the smaller and messier targets I've been to…read more All the years I've lived in the area I've never been to this location, and probably won't be back anytime soon. Lots of stuff all over the place, aisles with products on the floor, etc. smaller selection of items since it's a smaller store. Didn't really find what I was looking for. I did self checkout so had zero staff interaction.

Apparently Trying On Clothes Is Now an Exclusive Luxury…read more My wife went to Target at approximately 7 PM on a Wednesday. Not 10:58 PM. Not five minutes before closing. Seven. PM. This particular Target closes at 11pm She spent roughly an hour and a half shopping for clothes, carefully selecting a pile of items to try on. Like a reasonable human being, she then went to the fitting room. Closed. She spoke with a manager, who explained that they "didn't have enough staff" to open the fitting room. Interesting. Because there were five employees standing around in Cosmetics, engaged in an extremely important corporate initiative known as "doomscrolling & gossiping" My wife even offered to put all the clothes back herself. Still no. Apparently the store could not spare one person to operate the fitting room, but also could not accept the offer from the customer to return everything to the racks herself, which the staff would've had to do regardless if she got to try the clothes on, and purchase them, or not. So after spending 90 minutes selecting clothes, she got to experience the thrilling Target customer journey of: 1. Pick out clothes. 2. Carry clothes to fitting room. 3. Discover fitting room is inexplicably closed during normal business hours. 4. Ask manager for assistance. 5. Be told there isn't enough staff. 6. Offer to solve the staffing problem herself. 7. Get told no. 8. Put everything back anyway. 9. Leave without buying anything. Absolutely masterful. I understand being understaffed. I understand employees having legitimate responsibilities. What I don't understand is telling a customer you can't spare an employee to open a fitting room while simultaneously having multiple employees standing around, and then refusing the customer's offer to handle the return of the merchandise herself. The end result? Target spent 90 minutes of my wife's time and generated exactly $0 in revenue, and the staff worked the same amount they would have anyway. Next time we'll just order the clothes online and let the warehouse employees perform the ancient ritual of putting them into a cardboard box.

I went into Best Buy in two separate occasions and employee named Matthew really helped me out…read moretried to buy a camera and the lens. He was very informative. He really listened to the type of photography I was getting into. I was able to trade in a Camera with the help of Richard. They were both very helpful during this experience. They were very patient with me and I couldn't be any happier with my final purchase.

Absolutely terrible experience. I pre-ordered a game and was promised next-day delivery--three days…read morelater and still nothing. Went into the store to get answers and the employees acted like they couldn't care less. No effort to help, no accountability, just a bunch of excuses. Then they told me I had to deal with a third-party shipper myself and file a claim. Seriously? That's your solution? This is hands down some of the worst customer service I've experienced. If you value your time and money, avoid this place. I'll be taking my business to Walmart from now on.

We've worked with this company at several smoke shops throughout Southern California and they have…read morebeen nothing but reliable and professional every single time. Their team installs security camera systems quickly and efficiently, and everything always works perfectly. What really stands out is how responsive and knowledgeable they are. If we ever need adjustments, upgrades, or troubleshooting, they handle it fast. They've also helped us with different lighting solutions in our shops, and the results always look great. If you're a business owner looking for dependable security cameras or lighting installation, I highly recommend them. Great service, fair pricing, and people who genuinely care!

Fantastic crew , they were under pressure to do the job in one afternoon before my flight out. The…read morejob was installing 8 dual cams to an NVR all exterior by replacing an outdated POE system. And they did everything perfectly and efficiently even uncovered issues with my stucco. They even had special adapters to account for the difference in the gauge of my burial rated Ethernet cable. 2-3 weeks post install everything works perfect except one camera which the main boss is coming back to sort out. Use these guys. They are quick efficient knowledgeable and nice.

David has saved us so many times! From my kids cracked phone screen to his broken PS5 and his PC…read moreadmin files wiped out, David was able to fix everything quickly, efficiently and for a reasonable price. He has a wealth of knowledge with all things tech related. I truly believe he is the best tech support in Orange County. Highly recommend this business for all your tech repair needs!

I called several places for my iPhone Screen repair and their estimate of $120 seemed reasonable…read moreplus the 10% discount on their Yelp page. David, the proprietor was professional and took care of my broken screen immediately. It took him only 20 minutes and Voila I had a brand new screen! David is passionate about the environment so he accepts old computers for electronic recycling here. He also fixes all kinds of computer issues. This is a fledgling new business, so I'm happy to support them.