Worst service ever! All I needed was a phone case, got there when it opened, young lady asked what…read morebrought me in, told her but when I told the model type (13 max pro) she snarked back ohhh let me check...like they don't have them?????? During my 10 minute wait I checked online...Verizon had multiple option...yo lady ever heard of Otter Box???? I guess she went on break...right after opening. Ordered a case in the parking lot with Amazon...and I didn't even have to take s from a snarky child

The staff here is extremely rude. I placed an order over the phone for a apple watch. I chose the…read moresame day in store pickup option instead of having it shipped. Few hours later i came into the store to pick up my watch and i was told it wasn't ready. The store was going to close in 30 mins and the reps in store told me a Manager was not available to "Push my order through". I was told it can take up to 72 hours for the transaction to process. I then asked what the purpose of the same day pick up was...long story short the rep went to the back and was able to get my watch within 5 Mins. Why give me all the trouble when clearly it was never a big deal to begin with? I will never go back to this store

I was a customer migrating from a competing service... Intent on making the switch to Verizon. I…read moredropped in (11.05.21) at a nearby store in Pleasant Prairie, WI - eager to make a service change and upgrade my current phone. I even made reference to this with the reps (An EASY Sale) as I entered the store... Only they gave me the impression they didn't care and appeared more concerned about the time on the clock. Okay fine... I'll take my business to another Verizon store, which I did the following (11.06.21) day. Once again, I entered the store eager to get the newest iphone and improved cellular service. So, I sat with a rep 'Nathen' and after roughly 30 minutes I left with a handwritten scrap piece of paper with my order number, a description of what I would receive and, the sales reps name and number. His instructions were to simply monitor my email and track my order, they would follow up with me once it arrived. Moving forward, I received one email which only read the order was "Shipped" under the status. I checked multiple times a day for over a month before finally calling the rep (12.12.21) to get a personal update. Well, he never answered his phone and his vm did not accept messages as, it indicated it was full. So, I called the store and spoke directly with one of the reps. This rep 'Nick' indicated to me that my phone was delivered but nobody in the store knows what happened to it. He told me this has never ever happened before and will investigate further and call me back... Never received that call. I called back (12.15.21)... asked to speak with the store manager. Representative that answered 'Anthony' told me they did not have an active manager in the store but he could help. After giving him all of the particulars... He told me the order & tracking numbers indicated it was delivered there but nobody there could speak for it or locate it but, he assured me he would get me answers but first he needed to consult with management and the other associates. I replied, "That's what the previous rep told me and I never received a follow-up. Anthony responded, "I guarantee you I will personally call you back within 2 hours," Lmao - Guarantee WHAT? SO... I was about to call it quits with ever doing business with Verizon again! However, my girlfriend continued to urge me to visit another store near her and give this Charlie a chance... There was a little distance between this store and my home however, she insisted he would resolve the issue and present me with a great deal as Charlie had done for both her and her mother. She even called him in advance and shared my experiences with the two previous Verizon stores. Without hesitation, Charlie exercised his resources and expedited the exact phone I had previously ordered to his store in just a couple of days. Whatsmore, upon meeting Charlie Pullara... his innate sense of personal attention and customer care is exceptional. Also, with Charlie it isn't some fake sales pitch his personality is completely organic. He managed to deliver in short time the phone I wanted, was thoughtful in listening to questions and concerns and even apologized for the bad experiences I had with the other store locations. Thanks Charlie... You've restored my faith in humanity. A+

Milton was exceptional!! He is very knowledgeable and was able to efficiently and quickly assist…read moreme both over the phone and when I came into the store to complete the transaction! Did not feel like it was a pressure sales situation- he listened to the issue and gave solid, cost effective options to fit the needs. Thank you, Milton! Store was nice - very clean and organized. Convenient location with ample parking and good access on and off busy highway 20.

FRAUDULENT INTERNET SERVICE--SPECTRUM WILL DEFRAUD YOU…read more You pay for 400Mbps, and you get 40. "Try our pod!" That's a sucker gimmick because it does nothing and doesn't work. It's nothing but junk, and they know it, and sell it to people under the false premise that it will "extend the wifi range," when the router and modem is subpar and not even capable of functioning at a minimum level of performance. They'll run you through trouble shooting steps that will resolve minor issues momentarily, and within weeks, it's back to garbage internet speeds. If you tell them they are in breach of contract, they'll try to assure you they'll "do everything they can to help you," which means they'll recommend you buy an expensive $200 gaming router that is third party because their own equipment is such hot garbage. Their app is a joke, and is highly suspicious--sure feels like it's just a toy to distract you without actually accomplishing anything. In short, this company is fraudulent from top to bottom and is nothing but NSA incorporated. They suck money out of your wallet while telling you they're doing you a favor. WTF is that??? Next time spectrum tries to sell you on their "greatness" at the store to get you to sign up, look 'em dead in the eye and tell them, "Eat cow pie."

Horrible service. Down all the time for "schedulex maintanence" despite never once recieving prior…read morenotice. This particular location seems to have lied to the FCC about the quality of their infrastructure.

First time I had to pay over 50 for a phone. The Moto G 2026 is the worst phone I've ever had…read more There's too many problems to list. I made a video about this one. The phone won't let me be heard when I call someone.

My wife and I had our I phone 16's lock up, I was able to unlock mine but hers wouldn't.We brought…read moreit in and Demarcus got it unlocked in 15 minutes! A very professional and personable employee.Great job! Otherwise we would have had to take it to Best Buy if he hadn't unlocked it.

We were talked into going to AT&T by a slick representative--worst thing we ever did! The phones…read morewere a nightmare--working periodically!! Thus began visiting the store on a daily basis. Then the tv shut down--back to the store!! It was the remote--brand new supposedly...2nd worse thing was changing back to our previous provider--AT&t doesn't take phones back--we have to sell ours at a loss!!! Don't even think about switching to AT&T !!

When we were changing to AT&T, the sales rep Mercedes told us there was a promotion when you trade…read morein the phone to get AirPods for free. 2 months later- they are NOT free- the trade in credit is being applied to the AirPods installments, then it goes to the phone . This was NEVER clarified when I agreed to take the "free" airpods. If I hadn't taken them , the full trade in credit would have gone to the phone- RIPPED OFF. DO NOT GO TO THIS STORE!