They're an amazing workers, they were so welcoming, and answered every question I had.read more

will low ball you and offer the lowest they can for your phone when you can sell it for way higher…read moreprice which they do! stay away from them sell your phone private or backmarket

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Excellent, knowledgeable service. Fair pricing, fast diagnostics and repairs…read more Will return as needed. Well worth the drive.

Worst T-Mobile Experience Ever…read more Promised "$500 off" deal turned to nothing I walked into the store specifically to add a line. * Sales rep enthusiastically told me they were running a promotion: "$500 off any new phone." * One minute later: "Sorry, you don't qualify." No explanation, no fine print shown--just "you don't qualify." 2. **Push toward a cheap prepaid phone** * Frustrated, I agreed to the next-best offer: a Galaxy A16 for \$180. * Went home, tried to download my essential work apps... and the phone couldn't even install them. 3. **Refund denied on "prepaid" phone** * I returned to the store within an hour and asked to return it. * The rep said, "Sorry, it's a prepaid phone--no refunds." * In 15 years I've never heard of a "prepaid phone" policy that voids refunds on an unopened device! 4. **Major price discrepancy** * I later discovered Walmart sells the same Galaxy A16 for \$99. * T-Mobile charged me nearly twice as much, then refused to take it back. Result: I feel scammed. The "promotion" was misleading, the product didn't meet my needs, and the no-refund policy is absurd. After a decade and a half of loyalty, I'm done with T-Mobile.

I try and avoid this store at all costs, due to bad experiences in the past…read more It is very close to my home, I have went out of my way to go to another location many times to avoid going here. I was limited on time, so I gave it another try, big mistake. I was given a phone number and told to contact the insurance company for the claim. Even though it is customary to call with the customer and assist them, Which I questioned. The short portly red head kept repeating " this is how things are going now, all on line". The store was completely empty, btw and I had interrupted her leaning back and talking to her co-worker. I then, said verbatim, " when I get my new phone sent to me can I come in and have assistance to set it up?". She said ," no just do this, do, that, click her, click that, blah, blah. I looked at her overwhelmed and then I was gas lighted again. " Do you know how to Google? It's easy, just look it up. WoW!!!!! And when I called Alphonso with customer service, he was amazing. When we spoke to Phillip, with the insurance carrier, he was amazing! I asked do you usually get calls from the store, calling on behalf of customers for their claims? Oh yes on a regular basis, that is their JOB! And again she must have said it at least three or four times, " that's just how things are going today". I said then what do I pay you guys for? You could have heard crickets! I will get her name, and I will be writing a formal complaint with her entire name. Horrific attitude, lazy doesn't even sum it up, no work ethic. I've had even worse experiences with a past manager there. He was fired and I can see why. They really need to send a secret shopper to follow up on these employees. Never have I had such bad experiences, than with this location. Do better, T-Mobile!

walking into the Federal Way store a lady of color in front of me. I opened the door, but Jose was…read morestanding right there and decided not to open the door for her. She was bent over about 70 or 80 years old obviously after he took her information he let her wander off towards the benches. I pointed towards the seats on the right hand side and said you can sit over there. There's a back rest. So she started walking that direction. Jose looked at me and said the F word and then use the N-word was stupid in the middle. That's not what I call customer service.

I've been to this store twice and the Staff is by far the most unfriendly people I've ever met…read more I've had nothing but good experiences at other Metro PCS locations. I will buy my new phone elsewhere.

Jack was very helpful and spent all the time I needed to understand my new phone. I had gone to the…read moreEnumclaw Verizon store first, but I wasn't comfortable with buying a tablet there

A single star location, a shame really, because the person helping was very nice & I got taken care…read moreof right away. Don't let that fool you! Avoid excess fees and additions that aren't asked for being charged! Review all charges before working with them and before paying for services you don't want. I found this location to be a sneaky little store that added a REDUX plan for my new upgraded phone WITHOUT agreement from me prior to the transaction taking place and final payment, REDUX costs $29.99. Although they got my old phone transferred to the new one within an hour and half, that also cost $39.99 which was not discussed prior to the completion, interesting right? There are about 10% of taxes included on both of those two transactions that had me out-of-pocket over $200 just based on those two "purchased" items. I was told my receipt would be emailed, but it was only my user agreements and payment plan for the new phone. I had to call the helpline in order to get my itemized receipt emailed to me, and upon review I found that REDUX was automatically included. Do better.

SCAMMERS!! If I had known what crooks and liars AT&T sales reps were I would have not gotten…read moreinvolved with them. My trusted fiduciary was scammed by these liars and because of her recommendation so was I. I received an offer by email saying because she signed up for AT&T Premier business account she was offered for her clients a special deal one phone line for $15 perpetual and internet 100-200 mbps for $25 a month perpetual. I confirmed with the rep that this offer was still available and he confirmed it was. Turns out it wasn't. He waited until it was too late to email me my first bill which had a $1.57 late fee. The internet fee was $50 not the $25 I signed up for. AT&T should be criminally charged for their bait and switch tactics and be sent to prison. I filed a police report and a complaint with the FCC. And I'm not done filing complaints. Before you decide to do business with AT&T I recommend you look them up on the better business bureau. They have thousands of complaints for their fraudulent practices. Shame on you AT&T!!

They will lie to you. They will get you to sign up for a free trial of internet. Then when you…read morecancel in the "free trial" window. They will charge you a restocking fee which is more than a money charge for the internet. In short, they are liars and will rip you off!!

The owner is very responsive and knowledgeable. He offered us several options and was able to…read morequickly repair my phone. Highly recommend!

I went to get my macbook screen replaced and he charged over $400 for a screen without an Apple…read morelogo on it and decided not to tell me until we picked it up. He claimed it'd be an added $200 for the logo. Not even two weeks go by and the screen cracked again! Within the first week the screen started splitting near the top to which I'd just push back in hoping to toughen it out. Then it cracked! Nothing I did could have caused the splitting nor the cracking. The camera quality was also horrible compared to the original screen. When I called him he was very rude and unhelpful. Save your money and just go to Apple.

1pm on a saturday on the biggest shopping day of the year potentially and this store sits closed…read more absolutely disgusting.

I literally drove out of my way to go to this location because it had good reviews. Five hours…read morelater, on a Saturday night, my $1300 phone has zero apps working. Won't connect to iCloud. I've followed every single direction and troubleshooting aspect the AT&T people have asked me to do. They have completely given up on helping me because it's difficult. They don't want to provide me any other resources. And apparently wasting numerous hours of my day is completely and utterly acceptable. Not to mention, the other unprofessionalism, the store associates had. Now apparently not only do I need to waste more hours, figuring out how to get this fixed, based upon their mistakes.... that they assured were not mistakes, but I have to walk around with two phones, no way to use either device out of my house. And waste numerous hours of my life without any compensation whatsoever.

amazing, quick response and great quality products. Was in and out in 20 minutes to fix my back…read morecamera lens

Scammers all their good reviews are fake bots they tell you one price then change it up immediately…read moreafter they will try and steal your phone for its parts and give you it back with cheap parts shady people would not recommend this business at all to anyone be safe please !