I qualify for the ACP program which Metro Pcs ( as well as Boost, Verizon, At&T, T-Mobile and…read moreCricket also can utilize) which discounts your phone bill by $30 providing your income is low enough that you get food stamps. I have had an easy enough time with my old metro store employees applying that discount to my bill and didn't even realize how good I had it in comparison. The first issue that started this whole shit show in motion happened when I went in on a Sunday afternoon to open a new account using a pixel 4 I'd bought used on Swappa. I was unfortunately helped by Alex, an employee that is so bad at his job that when I came back and the other employees were dealing with the problem on my account they both knew I'd been helped by Alex.... They told me'd screwed up my account without a doubt and that it's just one more issue to add to the list of things Alex does that they have to later try to fix. Side note, my first attempt I went in with my mom and Alex thought it appropriate or good customer service to flirt with her creepily, not cool for me, her son but I am unsure if my mom was also weirded out or ambivalent. She's in her 60s, beautiful and very self assured and doesn't need some chubby 20 something to know it. Back to my first time there,: Alex went through setting up my new metro PCs account while I made my online ACP program account and before putting the sim into the phone he forgot to check it. Turned out I'd gotten a broken phone from Swappa that refused to recognize the sim. Alex reassured me that although he had used my benefit on the account he ended up needing to cancel I would be free to use it again when I came back in with a different phone as long as I have them a few days for my ACP to cancel/refund. So I returned my phone to the dealer online and bought a different one from a used phone store in federal way and went back. This time I got Kathy who was way worse than Alex in that she didn't even try to pretend to give a damn if they kept my business or if they fixed the Alex which is now my word for mistake. I brought my new phone in, we got it all set up only when she tried the ACP discount code it wouldn't work. It had been used and I will not get mg 30 dollar discount no matter what this month and apparently Alex was full of it and just trying to weasel out of telling me. Kathy had me call ACP on her phone and refused to talk to them like the dead eyed business driver away that she is, so I had to try to explain to the ACP rep (super helpful and nice btw) my circumstances and hope he had a solution. His solution was obvious, the employee working for MetroPCS screwed up and therefore if they were actually sorry or want to help they should manually take $30 off my bill until next month when my discount works again. Kathy told my mom and me that if I came back on a weekday she could call their supervisor who doesn't actually work at the store, and he would make this whole mess go away and blah blah blah. So today, almost a week later, I make time to go by metro and to my delight the dream team is working together today. Alex is busy helping a woman pay her bill so I go to Kathy expecting her to at least feign to attempt to help me. Most ppl in customer service are at least going to do something to make you think they are on your side even if they aren't but not Kathy. She looked at me with those dead, doll eyes and said as soon as I stepped into the store "yeah, you're not going to get your money back." She explained that she called their regional guy and he wasn't gonna help. When I asked to speak to him she refused to help or give me his number. When i asked if they were corporate she said no franchise so I asked to speak to or get the owners info and was refused. Basically it boils down to their incompetent actions screwing me out of $30 and getting paid by the ACP program for a discount I did not receive. It's gotta be some type of fraud but this is already more energy or thought than I should waste on those two dim examples of exactly not the type of person fit for working with customers directly and I'm over it. Save money, time and most importantly your energy and go anywhere else for your prepaid. ACP is awesome and I'm grateful that basically every pre paid and a few contract phone services are part of it so I won't be stuck with this shit.

Very helpful employees. I've been to this store for years and have nothing but good things to say,…read moreI originally started in 2019 when I transferred from t-mobile. Definitely more affordable and I've brought ny whole family to this metro. We love the team here and recommend this location to anyone!

The owner is very responsive and knowledgeable. He offered us several options and was able to…read morequickly repair my phone. Highly recommend!

I went to get my macbook screen replaced and he charged over $400 for a screen without an Apple…read morelogo on it and decided not to tell me until we picked it up. He claimed it'd be an added $200 for the logo. Not even two weeks go by and the screen cracked again! Within the first week the screen started splitting near the top to which I'd just push back in hoping to toughen it out. Then it cracked! Nothing I did could have caused the splitting nor the cracking. The camera quality was also horrible compared to the original screen. When I called him he was very rude and unhelpful. Save your money and just go to Apple.

worker told us we had to leave because we didnt have an adult with us but we are all adultsread more

Walked into this T-Mobile to look at the new iPhones... And walked out with two iWatches…read more We were talking to an associate (Dainin, I think his name was) and somehow landed on the topic of iWatches. My boyfriend looked at one, ended up getting one... And so did I. Dainin was extremely nice and answered all my questions. He even held onto the watch for me and charged it up so I could let my paranoia of it being broken because it wouldn't turn on, settle. Only reason I give it a four instead of five star is that he was kind of pushy on us getting our phone upgrades that day when we were clearly hesitant about it. When we finally said no, though, he was really cool about it.

Young asian lady tried to help me with ipad could not due would not take my pw she recommended…read moretaking to apple store i did and they fixed it the young lady so friendly would give her 10 stars

I can't see how some reviews are bad with these guys. I walked in and immediately got greeted…read more Professional technicians that know different types of devices inside and out. These guys are the best at what they do and I definitely recommend them! A+++++ Experience

Brought in my Google phone because the screen went out. The owner right away found the screen and…read moreordered it and the job was completed in 2 days. Price was very reasonable and didn't have to buy a new phone which is good.

Excellent communication, price , quality and professionalism. Highly recommend if you have any…read morescreen issues for your device

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

Very happy with the service here. Replaced an old battery and cleaned charging port on iPhone…read more Phone is working perfectly and I'll definitely be back if in need anything else!

My phone was not charging so I took it to him to get it fixed and then after I got it back I…read morenoticed that night my flashlight and camera didn't work. I have been trying to get ahold of him for 2 weeks now but he won't answer the cell phone. I do not know if he blocked my number because he knew he put It back together wrong, but I would not recommend going to him.

I will not recommend this store to anyone for phone rapairs. I had a broken screen, so I got it…read morereplaced and also asked the owner to put a tampered glass. After the screen was replaced, I noticed that in few days my phone was acting funny. The icons on one side completely stopped sensing the finger touch. So I took the phone back to the guys and asked him to take a look at it. Instead of troubleshooting, the guy got offensive and told me that there is a crack on the screen, which I did not tell him about. Honestly I had no idea about the crack, plus it was so hard to see it under the tampered glass. I had no recollection of dropping my phone, even it was dropped the tampered glass should have saved it. So he refused to correct the issue, instead he started yelling at me and just refulsed completely to take a look at it when I told him that I am not aware of any cracks. My phone stopped functioning completely after the screen replacement. His customer service and attitude was super bad. I have reported this to consumer issue also to get my refund back