I have been spending a lot of time going to my local AT&T stores lately, splitting my time between…read morethe Bonney Lake location and this location. I bought a Samsung Galaxy S21 Ultra 5G at this store, and then (because it's closer to my house) I bought all my accessories (screen protector, power bank, wireless charger, etc...) at the Bonney Lake store, and although I like the staff and they really are great, they just don't seem to have the knowledge and experience that the employees at the Auburn store have. They helped me pick out the accessories, which I later found out were all the wrong kinds for what I needed. If you are looking for a team with knowledge, experience, and great customer service, come to this AT&T store! Screw convenience, I'd pick quality over it any day!

4/31 I went in at 11:30 to want to pay for a phone bill. Walk in there was only one worker and one…read moreclient. I didn't get not greet, a simple hello be right with you. The worker that work that morning just look up and didn't even acknowledge me as att client at all. I sat down waited for him to be done. Still haven't acknowledged me or even ask what I may needed. I understand the he had a client but a simple hello just letting me know would be nice. 20 min pass by I was amazed how unprofessional this worker was did not had client service at all. And continue to ignore me as if I wasn't there. Never going there again I went to federal way one and they all was busy but guess what they greet me and ask what I need and help me as soon they can. Kevin was very helpful from federal way att. If I could I give them auburn location zero star I only went because my mom had told me they are good workers there but apparently there is one that don't give a crap and zero client service!

Worst customer service I've experienced in a long time. Told me the they didn't have my order and…read moreto come back, called me an hour later and said they have it, then called me as soon as I arrived and said they don't even have the devices. Constantly told me I had to cancel my order and redo it with them and that the corporate Verizon is terrible. Why would I want this service if that's the case? Verizon should revoke whatever partnership/licensing they've given to this location.

My wife purchased a new iphone today and we were helped by Santana. He was great and walked us…read morethrough the entire process. Very detailed oriented. He was also assisted by another staffer. Real team effort. We greatly appreciated their expertise. Just a big thanks!

I can't see how some reviews are bad with these guys. I walked in and immediately got greeted…read more Professional technicians that know different types of devices inside and out. These guys are the best at what they do and I definitely recommend them! A+++++ Experience

excellent service. awesome guy that was helping me getting a new phone . I forgot his name but it…read morereally saved me . keep up the good work

Why I go in to make a payment in store for my phone bill since I was by and I'm getting told…read morethere's a fee to pay in store like what? Like why in the world would I want to pay the extra fee if I'm billed to pay same amount I always pay CRAZY anything to take more money out of People's pocket I will for sure be canceling my line and switch to a different service company !!!!

Terrible customer service IF THERE WAS A -0 STARS ID PUT IT. First of all I went to go activate my…read morenew iphone14 to switch with my iPhone XR. One of the employees told me that I COULDNT get the same number I already had on my iPhone XR which is absolute BS. She made me pay for a new plan when I should've only payed for the activation. Then when I get my phone bill I saw that she didn't even cancel the iPhone XR I clearly told her I didn't have anymore, they robbed more then 100 dollars off me. Not to mention the nasty attitude the manager has. If your not going to provide good customer service just DONT DO IT AT ALL. They robbed my money AND TOOK ADVANTAGE OF THE TRUST I GAVE THEM BY HAVING AUTOMATIC PAYMENTS ON MY CARD. DONT COME HERE GO TO THE CRICKET IN KENT.

Highly recommend chill guy did a an excellent job screen looks brand new and excellent customer…read moreservice

Unusual location as he inside a INDIAN Grocery Store....in a small "room" off too far…read moreleft.......... My Pixel 7 Phone (at least 5 years old) had a 1st time problem as lint, tiny debris got into the charging port, so as I couldnt plug in my "C" cord.......... My charging port was cleaned in 10 minutes while I waited , at a fee of $40.00....... I have no other experience with "PIW" but recommend him .......

I've been coming to iFix and Repair inside the Lakewood Walmart Supercenter for a while now, and…read morethey've never let me down. I've brought in different devices over time--phones with cracked screens, charging issues, and random problems I thought were done for--and every time they've fixed it fast and professionally. The staff is always friendly, straight-up, and honest about pricing, which I really appreciate. No pressure, no upselling--just solid work and clear communication. Most repairs are done way quicker than I expect, and it's super convenient being able to shop at Walmart while they handle the repair. If you're in Lakewood and need phone or device repairs, this place is legit. Reliable, affordable, and consistent--there's a reason I keep coming back.

I went in to have my laptop repaired. The hinge on one side had broken. The guy actually broke the…read moreother side and then handed it to me and said he couldn't fix it.

Worst service I've had in many years. They replaced a screen on my phone but in less than a month…read morethe new screen started flickering and eventually died. I called this place and was told another screen was available. When I came, they said the screen they had was reserved for something else, blamed "a new guy" and told me to wait 3-5 days for the screen to arrive. A week later they told me the screen was in transit and to wait more. Another week later, they still don't have it and don't give any ETA. Their staff has been very condescending and rude. I don't usually write bad reviews, but this place is as bad as it gets.

Eeeek. I didn't check the reviews for this spot before bringing my son's Nintendo Switch Lite in,…read moreso I'm glad I didn't has as bad of an experience as others in the past. :( My six year old dropped his Switch Lite from playing with it in an area he shouldn't have been. Parents, I know y'all feel me. We've all been there. He cracked the LCD screen on the inside and it was all sorts of glitched and nearly impossible to play, and of course, our warranty didn't cover a drop situation. uBreakiFix is really the only place in the area I knew of that did repairs like this so I gave them a call and they were incredibly helpful over the phone. I set up an appointment online, brought the device in for a consult, and they let me know they'd order the part and it would be ready in about 4-5 days. Perfect! The 4th day hit and I gave them a call and they said they anticipated the part being in that day and then it would be a couple of hours to fix. Great. The 5th day rolled around with no call so I called again, and they said the part just arrived but it would "be a little while because it was a delicate fix and they didn't want to rush it." Another day passed... and another day... And finally around 4pm on the following day they let me know it was ready. They would be closed the following day after that so we had to wait another couple of days to pick it up. They also let me know on the phone that some sort of screw "basically disintegrated" during repair and that is was a "common problem" but it left a little gap on the side of my son's Switch. It doesn't affect the way the device works, but I just think if that's so common of a problem, why don't they have replacement screws to make up for that issue? Overall, my son's Switch is working perfectly now with a beautiful screen so he is happy and thankfully, not asking me every single day if it is done yet. Additionally, all of the employees we encountered over the phone or in person were really pleasant to deal with - I just think the communication should be a little bit more thorough if there are days on days of delays.

Worst T-Mobile Experience Ever…read more Promised "$500 off" deal turned to nothing I walked into the store specifically to add a line. * Sales rep enthusiastically told me they were running a promotion: "$500 off any new phone." * One minute later: "Sorry, you don't qualify." No explanation, no fine print shown--just "you don't qualify." 2. **Push toward a cheap prepaid phone** * Frustrated, I agreed to the next-best offer: a Galaxy A16 for \$180. * Went home, tried to download my essential work apps... and the phone couldn't even install them. 3. **Refund denied on "prepaid" phone** * I returned to the store within an hour and asked to return it. * The rep said, "Sorry, it's a prepaid phone--no refunds." * In 15 years I've never heard of a "prepaid phone" policy that voids refunds on an unopened device! 4. **Major price discrepancy** * I later discovered Walmart sells the same Galaxy A16 for \$99. * T-Mobile charged me nearly twice as much, then refused to take it back. Result: I feel scammed. The "promotion" was misleading, the product didn't meet my needs, and the no-refund policy is absurd. After a decade and a half of loyalty, I'm done with T-Mobile.

I try and avoid this store at all costs, due to bad experiences in the past…read more It is very close to my home, I have went out of my way to go to another location many times to avoid going here. I was limited on time, so I gave it another try, big mistake. I was given a phone number and told to contact the insurance company for the claim. Even though it is customary to call with the customer and assist them, Which I questioned. The short portly red head kept repeating " this is how things are going now, all on line". The store was completely empty, btw and I had interrupted her leaning back and talking to her co-worker. I then, said verbatim, " when I get my new phone sent to me can I come in and have assistance to set it up?". She said ," no just do this, do, that, click her, click that, blah, blah. I looked at her overwhelmed and then I was gas lighted again. " Do you know how to Google? It's easy, just look it up. WoW!!!!! And when I called Alphonso with customer service, he was amazing. When we spoke to Phillip, with the insurance carrier, he was amazing! I asked do you usually get calls from the store, calling on behalf of customers for their claims? Oh yes on a regular basis, that is their JOB! And again she must have said it at least three or four times, " that's just how things are going today". I said then what do I pay you guys for? You could have heard crickets! I will get her name, and I will be writing a formal complaint with her entire name. Horrific attitude, lazy doesn't even sum it up, no work ethic. I've had even worse experiences with a past manager there. He was fired and I can see why. They really need to send a secret shopper to follow up on these employees. Never have I had such bad experiences, than with this location. Do better, T-Mobile!