Don't recommend they took so long to fix my phone having it for days and not getting anything done…read moreeven when it's a 20 minute job. I didt get my phone fixed from the water damage it had like a purple tint and would still glitch. I think they half did the job or didt even care about my phone. I feel like there was water still trapped inside. They charged me 140 for this don't recommend!!!!!

These guys are great. Thought I cracked my iPhone 14 camera lens... brought it in and turns out it…read morewas only the lens protector cracked. A few minutes and the price of a latte later, I was out the door and on my way. Courteous, efficient, great prices. I hope not to need any other repairs but if I do, I'll come back here.

They were wonderful to work with when I got my husband a new cell phone. Any problem I had they…read morefixed and explained everything clearly

If you're looking for any sort of customer service, and I mean ANY customer service, you absolutely…read morewon't find it in this store. I was trying to move from my company's business account to my aunt's personal account, and I had everything set up and ready to go before walking into the store. We decided to go into a physical store to complete the transfer because I wanted to also get a new phone. When we walked in, a young lady and a young man were sitting at the first table ready to greet customers. When I told them what I was looking for, I was immediately told by the young lady that I needed to "call Customer Service." The right thing to do would have been to offer to do that together while in store, but she clearly wanted us out of there as soon as possible. She made zero effort to help us in any way possible, even though I had made it clear I even wanted to purchase a phone that day. Not only was she not in the least bit helpful, but she was also short and rude on top of it. Unfortunately, this likely means she was the Manager of the store. Don't ever go here - what a waste of time.

ZERO stars!! Do NOT come here! Nightmare of an experience. Go to a Verizon CORPORATE store! This is…read morea third party store! They were not transparent at all! Lied about new monthly bill amount!! Lied about coverage applied but weren't! Misleading overall about everything! Gives off sleazy car sales men vibe!! CALL VERIZON CUSTOMER SERVICE YOURSELF AND VERIFY EVERYTHING if you still decide to deal with these guys at this store!!! I delt with Alexander first for initial trade in phones. Then with Edgar when returning iPads and returning old phones. Then with Jam to finalize returning old phones after I talked with Verizon customer service to correct all the damage Victra caused.

This review should be titled Edgar has patients! After three days of trying to get my phone number…read moreback from another carrier Edger stuck with me through the entire process. We are still working on it, but he has given me so much time to get this done. Thanks Edger!

Did a online order for in store pick up. Quality was great, cards felt well made. Order was ready…read morewithin 24 hours of online purchase.

Just want to thank Jamie for being a great help on an early Sunday morning several weeks ago. I…read moreneeded to off load some weight from my luggage to send home. She helped me get a shipping box, let me pack it up, figured the shipping cost and labeled. I was not feeling well and it was the end of a long trip. I really appreciated Jamie's competent and friendly help. My packaged arrived last week. Thank you Jamie and Staples mailing services!

Worst store ever my dad went to get his iPhone 14 Pro Max fixed and they put a whole different…read morescreen which isn't for this phone and now the touch screen feels so delayed worst store to fix phones at.

The technician was on his lunch break when I walked into the place with my iPhone that was not…read moreworking. The technician was extremely kind. He stopped eating his meal, and fixed my iPhone in less than a minute!!! I highly recommend the place! The staff are very friendly. The place is a little bit hard to find, behind a gas station, but they have parking space. I will go back if I have another iPhone issue. Five starts for their service! Affordable prices!

Great pricing, fast services, reliable, with high quality. I had researched 5 places before I found…read morethis business, it was noted as the best phone repair shop in the entire 20 mile radius.

Raina fixed my Puget Sound saltwater infused 12pro max at her Bellevue location a couple summers…read moreago. I recalled how impressed I was with her friendly, straightforward, no nonsense service and I was confident I would call on her again if I broke my phone again. Well, I did that recently-broken glass screen and charge port 90% inop. Took it to her at her new location in Burien tonight and it's all fixed up again. Same great no nonsense service and a pleasure to deal with. I recommend Payless. I'm making it my go to.

Do not take your phone here! I brought in a Samsung phone that suddenly stopped working. They told…read moreme it was probably a software issue, it would be $15 to fix it, and it would be ready in 2 days. Over a month later, I finally got the phone back (I had been to get it 5 times already) and he said he couldn't fix it. So I took it to an actual Samsung repair place and they showed me that the problem was obviously the battery (mine was swollen), that he'd pulled a bunch of wires and covers off the board (probably when he thought he'd fixed "my" phone but it turned out he put parts of my phone into another Samsung, this happened the 3rd time I had come to get it). Now instead of a $75 battery replacement, I needed a new battery and motherboard, which would run me over $400. I WISH I had been smart enough to avoid this rinky dink business and just taken it in to a place that actually specializes in fixing phones. Don't make the same mistake as me!!!

We used their service today to fix my son's iPhone 6s. In 30 minutes they repaired it, and it's…read moreworking better than ever. He had only 1/3 of a screen showing, and it's clear and beautiful again! Saved this mama a boat load of $$, now that I don't have to replace the phone. They were friendly, convenient, and have free parking. Just west of Highline Athletic Club. It's worth a trip! Thank you ISP computer!!

They closed 10mins early. Still had the lights on. Still had…read morethe gate open. Next door at Hunson they were surprised it was closed.

It's hard to lose accessories with cell phones these days The price of replacing can be frustrating…read moreand also if you're unlucky enough to have something that's slightly out of data obsolete you'll be hard-pressed to find anything. But if you need to get a decent set of headphones cell phone charger how many other mobile accessories as well as comfort accessories for your flight come talk to Ericka and Brandon they're extremely friendly they have a wide variety of products to accommodate a diverse product line of phones and tablets. You're not going to pay too much more than standard retail but courteous friendly and very knowledgeable staff make a stop by well worthwhile.

I did not go to AT&T to purchase a new phone. I went to close an account for my friend with…read moredementia. I am her Power of Attorney. AT&T is withdrawing about $75.00 per month from her account (auto pay) and she is no longer able to use her phone. I presented my POA document. The manager told his assistant that I did not have the right document. This was true at Northgate and the corporate office in downtown Seattle. This is cruel and ageist!

I traded in my old phone for a new, free one. A month later, AT&T started billing me for my new…read morephone. I went back to the store, and Muhamad (the manager) would not follow through with the deal. They scammed me for $1000. By the way, this is not an official AT&T store. It is privately owned.

Edit: HARASSMENT! (With PROOF) This business is harassing me on social media because of my 1 star…read morereview! I attached a SCREEN RECORDING and screenshots for proof! This happened just hours after I posted the negative reviews on google and yelp. Account harassing me: IG username: marleneespacio Only following ONE PERSON... phone factory! Commenting heinous and disturbing messages under my IG photos! SCREEN GLITCH PROOF ATTACHED. Pay very close attention to the screen recordings. I slowed them wayyyy down so you can see how when I press a letter (which becomes dark upon pressing), and what pops up in the text box doesn't always match. What you press on my screen does not register and acts like you pressed somewhere else entirely, or duplicates your action. I also screen recorded the capcut editing app unable to function and scroll, rather spastically twitches and becomes unresponsive to my touch. These are just examples of what I'm experiencing with my phone screen as a whole. Original Review: Dishonest, scammer business. I had a terrible experience here. I came in with a cracked iPhone screen and was offered a $150 aftermarket screen replacement. After the replacement, the phone screen seemed to work fine initially, but later that afternoon my phone started glitching--bright fuzzy screen flashes, lagging, texting and scrolling issues and unresponsive apps. It became nearly unusable off and on. My entire life and career is in my phone, being that I'm a content creator and commercial realtor. It has made my work extremely difficult and frustrating. I purchased on a Saturday, Sunday they were closed, and I called them Monday to address the issue. Phone Factory acted angry and defensive with me (and even YELLED), like I have an ulterior motive and am causing them problems although I benefit NOTHING from returning a defective phone screen?? I still have to purchase a new screen..... it's not my fault the phone screen is defective... this is basic customer service. I was told there was a 30-day warranty on my purchased screen at time of purchase, but when I called, Sam lied to me and told me there was only a 2-day warranty and I couldn't bring it in although I was originally told 30 days. Then the manager later confirmed it was a 30 day warranty after all. I wanted to email screen recording proof of the glitching to the manager, but he refused and said I had to come in person. I explained to him it's a 2-hour drive round trip and I rather not drive all the way out there to show him screen recordings unless we also reach an agreement so I can also switch the screen if I'm to drive all the way there. I felt he was making it unnecessarily difficult. They offered to apply the $150 toward an original Apple screen, but refused any kind of exchange, return, or warranty on the new screen. I felt uncomfortable purchasing another phone screen from them without an exchange or return warranty after I already purchased a defective phone screen from them and have been treated cruelly over a PHONE SCREEN. I said, "I must have an exchange or return option on the new Apple screen, which shouldn't be a problem since it will be a quality screen, right?" He refused. Now, I have to eat the $150 I spent on this after-market screen and go pay full price for a new Apple screen because I won't buy another phone screen without a warranty from this business. I'm completely disappointed by the lack of transparency, poor product quality, and customer service. Save your money and go somewhere reputable. I now have to pay even more to fix what they messed up. There is good reason why they don't get much business. Don't risk it. If you have any issues they will treat you terribly.

Did a great repair on my Samsung S23. Replaced the battery and defective front screen. Very…read morecourteous and professional staff.