Totally got sold (in the best way) on a new phone/internet from T-mobile----Ryan Reynolds (or…read moreDeadpool) is doing something right! Staff was great! Totally entertained me, and took care of me while porting all my info. Staff def made the experience great for me. Really appreciate them---PLUS - they already replaced my screen protector (because I'm clumsy) TWICE!!(and it took all of 60seconds!)-----See you all soon!

On 5/13/2026 at 4pm I went into the AT&T store, as instructed by the AT&T representative on the…read morephone, to get my call records. The store representative was very rude and dismissive. She barely took the time to hear me much less help me. I asked her to call AT&T and she refused. I called and they refused to talk to AT&T. Im very disappointed that this is the type of service that represents AT&T.

Do not purchase through this company. They lie and mislead you. . Use Verizon directly and pick up…read morein store.

Upgraded my phone a few days ago and the process was AMAZING, Carley specifically. She was very…read moreknowledgeable about everything as well as very polite. She helped me not only to understand my bill, but to feel confident in what exactly I was being charged for! She even found ways to save me money, after some digging we realized that I would benefit from multi-line insurance instead of single line, which will save me around $40 a month. I have never had a better experience getting a phone than I did at this store. Carley made me feel listened to, understood, and worked with me on any problems or doubts I had.

My daughter came in to replace a malfunctioning phone. Matt did a great job. Got very non biased…read moreand informative help selecting a phone. Due to the problems with her old phone, it was very challenging to get her photos and texts transferred, but he made it happen. Also got a very helpful explanation of warranty options. Never felt rushed. Would have been 5 stars but they had hardly any cases available even though we bought a popular phone. I noticed a customer came in with questions about a phone they had purchased there and another sales person very patiently helped her out with her issue.

Okay, to start with, this is for the real Verizon, not the authorized dealer. I was with Verizon…read moreuntil January when I decided to go with a cheaper provider. I canceled then and there, but because I was bundled with my friend, she became the primary account holder while my credit card was being used. I paid off everything on my end and contacted them. They assured me that my account was canceled. I had to call back again and again to get them to cancel and EVERY TIME they said they had canceled it. The last straw was just a few minutes ago when I called again. I found out they charged my cc for March, April and May payments. They said they couldn't do anything about it because I was not the primary on the account. As the secondary, Verizon won't deal with me. Only my old roommate. While I am still friends with her, she is not the most reliable person when it comes to making a phone call to Verizon that will probably last an hour or more. I was able to get them to cancel Autopay, which my card apparently is registered. I can't even count on that considering how many times I have called to cancel. So they're making me jump through hoops - contacting my friend to have her get information from them so I can file a dispute through my cc, then contacting my cc dispute center to have them file. This is the worst company I have ever dealt with and Verizon is on my sh-- list now. I won't even go into getting my new phone from their authorized dealer last year and the thousands of dollars I had to spend to pay off the "free" tablet and smartwatch. That is another review I filed a few months ago.

Very friendly and knowledgeable. They make you feel that they are really interested in helping you…read more I have been doing business with then for over a year and always walk away happy. Highly recommended!

zero customer service... very unsatisfied by the lack of professionalism…read more i would not recommend them to anybody, do yourself a favor and buy online.

I had a fantastic experience with Cracked wireless repair. Brought my cracked screen on my iPhone 8…read moreplus and they had it fixed within a couple of hours. I was then able to turn it in to my cellphone carrier for a huge upgrade on a new phone. Saved me hundreds of dollars. Thank you to Nicole for your professionalism and for being a hottie! I would definitely recommend anyone to this business.

Do not go here without successfully contacting them first. This place needs to get it together…read more Their website says they are opened on the weekends but when I walked down there on a Saturday, it said different hours, NOT weekends. Ok, lesson learned. I should have called ahead of time, whatever. So get this. I walk down there again on Wednesday when they say they're open, and guess what? They're closed! They have a sign saying "back at 1:00pm", it was 1:30pm. There was a message on the door saying "call this number if not here". I called and guess what? No answer because the phone is turned off and the voicemail box was full. Same was true for their store phone - can't leave voicemail. One can only wonder how they're still in business if they are literally not there to do business and you can't even reach them. All in all, Im sure they do good quality work and that they're good people, but I'm just asking, is it so hard for you to Update your website and be there when you say you'll be there?

First I would like to say that I was not looking forward to going to this store as I too had a bad…read moreexperience in the past there. However, my phone had started to initialize after a fall and did not complete reloading. I arrived at the store and saw two employees helping other customers. From out of the back came Trevor to help out my wife and I. She had an issue with an app trying to gain control of her phone and mine was a brick. Trevor started working both phones at once, clearing my wife's phone in under 3 minutes. Mine took longer, but he was able to get it setup to where when I would log into my Gmail account my phones info would be reloaded and I would be back in business. Unfortunately Gmail 2 step verification ask you to check your phone to log in. Phone was still a brick, NO FAULT of Verizon or Trevor. I had to have Gmail use my backup email account which took 5 days to confirm with Gmail. Once I was able to log into Gmail I could activate my phone and recover my info. I am back in business. Thanks Trevor and Thanks Verizon!

The customer service I received was outstanding. Seth helped me open an account for 4 phones. It…read moretook a while as would be expected with 4 phones to load. Seth worked effectively and was able to answer all our questions. He is a very friendly guy and professional and knowledgeable in interactions with customers. I greatly recommend this business. Verizon also has the best value in cellphone service.

This store is EXCELLENT. They provide great service that really works! Everytime I've been there to…read moreadd a line, upgrade a phone, etc, they've been wonderful. After 15+ years as a Verizon customer this is the best store I've ever found.

From the owner: In 2000 Wireless Store, Inc. signed an agreement with Verizon Wireless as an Exclusive Authorized…read moreAgent. Between 2001 and 2004, we expanded to 5 locations - 3 in New Jersey, 1 in Philadelphia and 1 in Brooklyn, NY. We have work because our customers value our high-quality communications services. We deliver superior customer experiences through our products and our actions. Everything we do we build on a strong network, systems and process foundation. The quality and reliability of the products we deliver are paramount. Customers pay us to provide them with services that they can rely on including Verizon Wireless service plans for single lines, family plans and prepaid wireless services. We also offer the latest in smart phones, such as iPhone, Blackberry, HTC, Motorola, Samsung and more; basic phones from LG, Pantech and Samsung; tablets from Motorola, Apple and Samsung; mobile hotspots, USB modems, net books and home services.

The customer service is horrid. The woman with way to much eye shadow could not fix my phone. I'll…read moreI needed was her to look up how to unlock the phone. She could not figure it out. Told me I had to go to apple. I went home access the internet and found the answer in min. They are jot good at there job. The manager said that he had worked there and fairoaks store and in LA. He was even worse. They have no tech knowledge. Super rude.

This store deserves no stars. A few months ago, I went in with my husband to upgrade his phone. He…read morehad trouble resetting his phone, so Aleya gave us her cell phone number and said she would take care of it. I had a bad feeling about it but she assured us we would be taken care of. She never got back to us and when I called her voicemail, her box was full. When I stopped by, she was never in. So, we lost the upgrade credit. I am a small business owner and don't have countless hours to chase this down. The online store is just as bad. After being hounded for months that I am eligible for an upgrade, I tried to upgrade my Fold 3 to a Fold 6. According to their site, I was not eligible, though I had tons of messages stating I was. I called and their rep confirmed that I was eligible. After two hours on the phone setting up the account for an upgrade for my new phone, I was told what my bill would be. An email was sent to confirm what my future bill would be. However, when I got my bill it was $100.00 higher than I was quoted. Also, AT&T never sent me a label to return my old phone and when I asked the rude Grass Valley store rep, she said that I didn't get a label because my phone wasn't an upgrade. So, now I've got to call and spend another hour or so to battle this out. I'm pretty much done with this company and once I've paid off most of my phone, I'm dumping AT&T.

Never in a million years was I expecting that going to an electronic repair shop would be such a…read morepleasant experience. These guys are so sweet and so helpful. I thought I was going to have to get a whole new phone, but they fixed it for me in about 10 minutes. They were so kind and I'm still just shocked at how pleasant they made that. Honestly, made my day! Making sure to tell everyone I know to go there when they need electronic work done!

Took my Bose Wave in to have the cd player fixed, January 27, 2026…read more They said it needed a new cd drive. Part was ordered and should have been fixed within a couple of weeks. I called every two weeks to check status; he often seemed confused as to which Bose was mine, but always promised to have it done soon. FOUR MONTHS later I went in to the store. Still not fixed. PLUS, now the RADIO function does NOT work!! All the bottom screws were missing; AND they tried to tell me that I had broken the clips so they couldn't put the bottom back on! Nonsense!! This is really a VERY POORLY run business. $50 non-refundable deposit wasted, Plus my radio is now completely broken. Terrible experience!

The sound system went out at my work. I called the office and was greeted by a very friendly and…read morehelpful staff member who directed my call to a technician right away. Kevin was at my office within an hour!! Excellent customer service and knowledge.

From the owner: Audio Experience is an electronic installer serving Grass Valley, CA, and the surrounding areas…read more You can rely on us to have the skills necessary to install the electronic system you need. We know that electronics can sometimes be overwhelming to work on, especially when complex wiring is involved, but with our expertise, you can trust that we will install your electronic system correctly without any problems.