I contacted Forrest Appliance Repair after our washer returned an error code that indicated an…read moreissue with the drain. Consequently, the door would not unlock. I have basic handyman skills and the Internet. After some research, I discovered that the design of our washer made it difficult to reach what was almost certainly the problem: a plugged filter. I would have to remove the front face. The problem now was that we have a stackable washer and dryer located in a tight space. In order to remove the front face of the washer, I would have to take down the dryer. This would require two people with some brawn. After determining the model and asking some preliminary questions regarding what was wrong with the washing machine, Forrest Appliance Repair quickly scheduled an appointment. When Brandon the tech showed up, he discovered what I already knew: the repair is a two person job. The Forrest Appliance Repair phone representative never asked if the machines were stacked and I forgot to mention that fact on the initial call. After a call to his office, Brandon informed me that we would need to reschedule--and that he would still have to charge me for the visit and that I would be charged again for the return visit. That did not seem quite right, but I couldn't deny that I should have informed the office that the washer and dryer were stacked. On the other hand, Forrest should have included that question in the preliminary assessment. I was preparing to argue that I should only pay half the original charge when a thought dawned on me: Why couldn't I be the second man on the job? Brandon was game and, with my help, the dryer was soon off to the side and the repair completed. I would use Forrest again and I would probably request Brandon who was both competent and professional. But I would also be sure to let the company know that our machines are stacked and I recommend that you do so as well if you have the same set up.

$159 for a diagnostic in which there wasn't a diagnosis. They just replaced my whole icemaker which…read morewas ticking. $534 to replace and plug it in. Took 10 minutes. Part was $180. What do you think?!!!!

We had used Ray's in the past and felt comfortable calling him again, however, either he has sold…read morethe business or hired a completely incompetent man named Chris. Without going into the specifics, we've been without a dryer for 2 weeks and have given $ to buy parts a week ago with no contact until we said we'd reverse the payment. Even then, while waiting for Chris to call/show up, it didn't happen. We cancelled and will try to find a more reliable business. It's a shame as Dave was very helpful.

Great, efficient, reasonable, explains everything. Helps you avoid unnecessary repairs.read more

John is great. He will go the extra mile to save you a buck…read moreand can fix damn near anything. He is an all-around great guy/business. Highly recommended!

The drum on my dryer stopped rotating. John was able to come within a day of calling him, although…read morehe noted that's not always possible. With parts changing constantly, he had one on hand that fit perfectly, and' he had ordered a backup - just in case. His proficiency and knowledge were amazing, and I appreciated his recommendations for getting the best out of my machine. I'm so pleased that I was able to get such good service!

I'm a professional. This is the 3rd time in three years on three separate jobs I tried using this…read morelocal plumbing supplier. I went in for three common parts in common dimensions. They didn't have one part --a 1" spring loaded slip flow check valve. They didn't know what a 'crack pressure' on a spring flow valve was. Only had a hing valve. That only works for horizontal positions & one vertical position when flow is against gravity. Not my situation. I felt I was going to get it BC of --some reason. So I bought. It was larger than the install dimensions of the job piping so I would need bushings. Great now I will look like a rookie plumber. A 'Rube Goldberg' install. So pro that ... After driving back to the job I decided there was no Zombie Armageddon. I went to HD got the CORRECT PARTS in stock. Three parts for $20.00 w/ a snack @ HD as opposed to 5 parts @ Ferguson for $50.00 w/out a snack. What? I'm a licensed CA plumber. Never going back there again & I had accounts w/ them for YEARS in Salinas Valley. Zero stars if that were possible.

This is not a product review - since we have not received our order yet, but it is DEFINITELY a…read morecustomer service review! Amy C. at the Grass Valley, CA location of Ferguson Plumbing assisted me with my selection, color match and order. She was personable, professional and had great follow through on the item I wanted. It was originally deemed unavailable-backordered. But she searched for us until she found one in Kentucky and worked to acquire that one for us! We have always had great service at Ferguson's and highly recommend Amy C. if you have any plumbing/remodel/new construction needs!

They have a great selection and the prices are generally lower than the big box retailers, but best…read moreof all is the personal service. We were assisted by Chong, who was so nice and personable and patient with us, explaining all the many appliance options we were faced with (we were buying a new refrigerator, a pretty major purchase). It was a pleasure to support this California business and a wonderful person like Chong!

We had a good experience shopping for new double wall ovens…read more The store is large & spacious with a lot to see. There were nicely designed kitchens. However, there were quite a few buckets placed here & there on counters & the floor. We were helped by James, who greeted us soon after we entered. He was knowledgeable, talked of other customer experiences for reference, gave his opinion, discussed different scenarios to consider, & spoke with candor. We felt comfortable to take our time to look around. Information would be provided & then we'd be given space to discuss on our own. It never felt pushy or judgmental. The Cafe model we wanted wasn't physically there to see, but we were shown other Cafe & GE models, & had the similarities & differences explained to know what the features were on the one we'd be purchasing. The ordering experience at James's desk was comfortable. We sat on bar seats with a large screen to view on our side that mirrored the computer screen that James worked on. He was very thorough & double-checked everything with us. He was also conversational & humorous during the process. We opted to go with the pro installation team that could handle any possible snafus that could come up (like cabinetry measurements being off) versus a basic install that would only involve taking out the old & putting in the new. There was an initial scheduling issue with the installation. It got mitigated, but resulted in a delay of an hour from our original time slot. The installers were respectful & efficient. They informed us of a small issue & consulted on how it could be resolved. We are satisfied customers.

Great experience with the tech on my refrigerator and washer repair. He diagnosed the issues,…read moreordered the right parts, and kept me informed. Best part -- he caught that one item was covered under a recall, which saved me money. Honest and thorough service. Highly recommend. Eve~

They're really the only game in town besides Home Depot, so when we were desperate for a new,…read moreaffordable washer, we headed there. They've always been friendly enough and helpful. They recommended a plain old washer that was arriving that day. They were supposed to call us and didn't, which is the only reason I took off a star. Otherwise, it was a great experience.

Best appliance store in Oroville. Knowledgable staff and great selection…read more If you are looking for Barbecue's this place has it all.

Needed my dishwasher serviced. They were Quick professional fair pricing and got the job done fast!…read moreGreat company!

I think it says a lot when an employee of a company is willing to place others lives at risk via…read morereckless driving and harassment in a company vehicle. Swerving in and out of lanes in excess of 80mph. They swerved in front of our vehicle while we were in the commuter lane, this was our gift after honking at them.

Aweseome. Responsive and able to work with me on time. Will have more work for company as needed.read more