Review for T-Mobile - Excellent Service by Juan My husband…read moreand I came into T-Mobile to get our phones transferred over after I shattered the screen on my old phone. We honestly didn't know how we were going to get everything switched and set up, but Juan, one of the employees working that day, was absolutely amazing. He helped us every step of the way -- from transferring our data and setting up the new phones to walking us through how to use all the new features. He was patient, polite, and incredibly knowledgeable. In the past, we've been to other T-Mobile locations where the staff seemed rushed, uninterested, or unwilling to help, so this experience truly stood out. We were both so grateful for Juan's kindness, professionalism, and willingness to go above and beyond. Job well done, Juan! Thank you so much for your help -- you're an outstanding employee and we really appreciate you.

T mobile, please do a better job at training your employees to problem solve and more importantly…read moreto NOT give people a runaround or incorrect info. I went in on 04/15/2026 around 5:40-6 pm to understand why I was still getting charged when I cancelled my services a month prior. It turns out, I still had 3 active lines, so unacceptable. Now, this isn't the reps or stores fault but more so the phone rep I previously had spoken to back in March. My issue with this store and people in the front is that I was TOLD to go to a "corporate store" over 30 minutes away in menifee. Why? To get "verified" as my T-Life app had been disabled because my phone was no longer active with t mobile. WHY am I being sent to a different store 30 minutes away especially with these gas prices? So insane, just say you didn't want to attend me. Because I went to a "non-corporate " store in San Jacinto (less than 10 minutes away) and was able to solve the issue by getting verified in-store with my ID. Why did this store not do that in the first place?? Ridiculous that I was told otherwise. Please do better at not giving out false information and actually assist people trying to cancel their lines the FIRST time.

I brought in two watches for batteries. The gentleman not only repaired them while I waited, he…read morecleaned them also The service was excellent and the price was great

I didn't realize this location was inside a Walmart, but I was very satisfied with my experience…read more The owner was friendly, helpful, and quickly resolved my issue. I was in and out within 20 minutes--great service! Clean area as well .

Sadly, they are the ONLY internet/cable provider here in Hemet! Unknowingly, they provided a GREAT…read moreTechnician named Reggie Owens! He was the Best out of at least 3 Technicians who diagnosed and fixed the issue/problem with my service! Calling customer service was a TRAIN WRECK OF DISAPPOINTMENTS! They were very NASTY & RUDE AND OF ABSOLUTELY NO HELP TO ME! I did go into the store here in Hemet, and they were helpful in making the appointment and I PRAYERFULLY got Reggie! I performed a diagnostic testing through a process of elimination! Now, my service is working WELL!

Spectrums internet sucks! I pay $50 a month just for it to crash multiple times a day. Honestly…read moregoing to start looking for a different internet company to switch too.

Came here because they had parts for my iPhone 16 to be repaired on hand…read more The customer service was great and was able to have repair service done quickly. Jeremiah went above and beyond for my service today- greatly appreciate kindness he provided with the repair!

I recently went into the store Gzup Connection with my husband to have a situation with my phone…read moreresolved, and Jeremiah was working there that day. He quickly and efficiently resolved the matter with great quality customer service, knowledgeability, and professionalism that he provided at a good deal. And, my husband purchased some nice wireless earbuds. The store has a nice variety of phone accessories and phones. We suggest to anyone that needs a resolution with their phone and, or phone accessories or, a new phone to visit this store soon.

Came in Yesterday to get me a new phone i was greeted right away and felt welcomed Alina was super…read moredope very professional and helped me with everything i needed help with. Whatever questions i needed she was able to answer and give alot of information and breaking it down for you to fully understand. You want a new phone this is the place to come to and Alina will take care of you and get you right!

My rep, Octavianna, was awesome. I dropped by the store because by phone was running hot to the…read moretouch. She knew immediately what was going on. I had insurance so she proceeded to call them, explained the issue, arranged for pick up and delivery of new phone. She was very professional, knowledgeable, and personable. It was a very relaxed experience. Go Verizon!!

Jessica and Jenny are amazing representatives of your organization. Courteous. Sympathetic…read more Empathetic. Helped me with a difficult situation. Great service.

Worst store ever terrible experience 3 guys in there were horrible didn't want to help my moms a…read moresenior citizen talked to her like she was dumb ignored us don't shop here went to at and t

Omgee Bruno is the best!!! very experienced and knowledgeable I loved my experience todayread more

I called and spoke with Natalie, she was great. She answered all my questions about prices,…read moreavailability and because it was a gift, all went well. I got what I needed and wanted. ~ Thanks, ladies, Natalie, you were awesome.

I want to share my experience so others can be careful…read more A door-to-door representative came to my home on February 18, 2026 and told me that if I paid off both of my existing phones, I would be reimbursed as part of a promotional program if I switched service. Based on that promise, I went to the store and paid off both phones, totaling about $500. After everything was completed, I was told that the promotion either only applied to one phone or was "not part of the program" at all. In other words, what I was told at my home did not match what the company later said they could honor. I would not have paid off those devices if the offer had been explained correctly. My advice to anyone considering switching:* Get every promotion in writing before spending any money.* Do not rely on verbal promises from door-to-door sales.* Call the company directly and confirm the offer yourself before agreeing.* Keep all receipts and documentation. I'm now having to dispute this to try to recover the money. Just hoping others can avoid the same situation.

Verizon has been good service at competitive price for 20 years. HOWEVER, since the…read moremerger/acquisition of Frontier ... nothing but headaches and technical/billing and service problems. One more straw and I'm seeking new internet/wifi provider, so probably phone service too.