Sadly, they are the ONLY internet/cable provider here in Hemet! Unknowingly, they provided a GREAT Technician named Reggie Owens! He was the Best out of at least 3 Technicians who diagnosed and fixed the issue/problem with my service! Calling customer service was a TRAIN WRECK OF DISAPPOINTMENTS! They were very NASTY & RUDE AND OF ABSOLUTELY NO HELP TO ME! I did go into the store here in Hemet, and they were helpful in making the appointment and I PRAYERFULLY got Reggie! I performed a diagnostic testing through a process of elimination! Now, my service is working WELL! read more

Spectrums internet sucks! I pay $50 a month just for it to crash multiple times a day. Honestly going to start looking for a different internet company to switch too. read more

Went in for a return of a box as well as a getting a xumo box to replace it after contract renewal over the phone with their call center. Pro Tip: Walk in =- YOU MUST SIGN IN on the kiosk or you'll be just standing there for no reason thinking your waiting in line like I did. The room is nicely decorated if your into that but everything starts with that kiosk sign in. About 4 other customers in the room (in line on the kiosk but sitting down). A bit unclear of the process to set an online appointment or walk in and sign in; so once that concept gets ironed out hoping things will get better. The staff that helped was efficient, you will get asked to sign up for cell service, so I guess that is a big push from spectrum, wonder if they work on commission or if corp requires it. Wait time on a walk in is about 10 minutes if they are not to busy read more

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Horrific. Came at 2:15 to upgrade phone. Finally seen at 3:32 and rude worker Stephanie LAUGHS and tells us they close at 5 and she doesn't have time. We spend $300 a month with them. Unbelievable. Frontier here we come. read more

Today, while waiting to return my modem and cancel my service at Spectrum, I witnessed some of the worst customer service I've ever seen. A frustrated customer was seeking help with her bill, and the employee assisting her--who claimed to be the manager--handled the situation in an unprofessional and condescending manner. Although he ultimately resolved the issue, his demeanor was off-putting, and instead of de-escalating the situation, he chose to engage in a dispute over the customer's behavior. As a leader and representative of Spectrum, he failed the brand by making the customer feel small rather than valued. At the end of the exchange, the customer attempted to communicate how she preferred to be addressed, but the manager missed the opportunity to apologize or thank her for her business. Instead, he made the interaction about himself. Customer service professionals must always remember one thing: their job exists because the customer called or walked in. The way a customer is treated can define their entire experience with a company. read more

I had called spectrum 4 different times to get a issue taken care of and they couldn't do it. I went into this store and my Mario was able to fix it within 5 minutes. Thank you so much read more

I called customer service and was met with Matthew from Washington who showed disdain for the fact that I was a VET. The argument was over an s-pen and he gave a picture with no serial number and no proof it was my machine that was missing the pen. He was condescending and downright rude. I may have been angry, but he made me boil over! I can't show the "proof" because they put a warning not to. read more

The Hemet Spectrum staffs are useless. I don't know why they are even hired. Staffs will go on lunch break even if the waits is long. Knowing that the pay machine doesn't take card. They seem to think that Hemet people don't have lives. read more

Why does one Associate have 6 customers and literally seen 3 employees come to the front and back to the back multiple times

Spectrum has moved to a new level of ripping customers off. Although I cancelled my internet service with them in the middle of the billing period I was told by them that I will have to pay for 2 weeks of unused service. A new type of stealing. Plus they billed you for future months which means you pay ahead of time. Spectrum Corp shame on you! read more

This company's customer service is as bad as it gets! They came out couldn't install, which I knew would be more to it. So the construction guy was supposed to get back to me he never did! Then he put false information into the system so he wouldn't have to work on it. All of my neighbors have spectrum! I called back and lady hung up on me because she didn't want to fill out the document! I called back lady helped but she said she will try but upper management has to do it and they are usually to busy to help anyone! Recommend go a different direction, if these companies don't want to help customers take your business elsewhere! read more

I must share this amazing experience here at Spectrum in Hemet. Shayveon, has the best welcoming spirit ever. Shayveon helped me with all my needs from billing to obtaining a mobile activation. I truly reccomend going to Spectrum to see Shayveon. Shayveon will make it worth your time. I had my doubts, but not any more after speaking with Shayveon. Again, thanks Shayveon for your great customer service. Shayveon went over and above to make sure I was happy and satisfied. Best Service ever!!! Sharing your name with family and friends read more

Cecelia was really helpful in resolving my issue. She was pleasant and knowledgeable. I made an appointment before I came, and was waited on quickly. read more

Came into the new office today to pay my bill. This office is not completely finished yet. They have a payment kiosk and sign in tablet that should be working soon. Leticia helped me today. She was very polite and professional. I love the new look, very Sheik looking. They have approximately 6 stations to assist their customers one of them is dedicated to the cellular phones. I love this new office! Welcome to this side of Hemet Spectrum. read more

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customer service is not anything they know about. I tried to get an answer as to why I being a NEW customer they would NOT tell me to cancel my iPad account when they did cancel or transfer my 2 phones at the same time . I'm not a phone geek just a senior that would expect to be informed as to what to do. I even asked what else do I have to do. and be sure they said it's NOT their FAULT I didn't cancel my Verizon iPad account! too bad mr customer lol my fault for thinking I was going to save some money when my time is over we will drop them like a old turd SPECTRUM SUCKS like all the others. read more

Worst place ever! Employees take long time to assist customers. They need more training! read more

Spectrum - Television Service Providers Near Me - Hemet, California

The wait was so long I cancelled my subscription. The service was horrible! I wouldn't recommend this to anyone!

For years paid over 140 a month for cable. Finally decided to cxl-too much. Called 800, fought for an hour to keep free internet, and they offered these other low cost packages. I said Cancel TV, but still kept free internet paid by govt. I just got bill for period Starting Nov 10 for 150. TV signal was disconnected on Oct 10, Cable box returned on next day with receipt. I called 800 and they said they bill behind, I pay for August in November. Spectrum is not like electric utility, you pay previous month. You pay for bill period ahead, e.g. July 28 for one month beginning August 11. I won't say they are dishonest, but do you have a bridge to sell. Avoid Spectrum like the plague. read more

Reject coming to the store. What's the whole point of the waitlist if the employees choose the people to help. Been here for 2 hour of wait just to pick up my equipment. Bad customer service read more

High cable prices, Customer service hard to get a live person as the wait time is long but addresses problems once you reach someone knowledgeable. read more

I have never been more satisfied with the quality of the customer service I received from a special employee by the name of Cecilia Olson. Thank you so much for taking the time it took for my situation. If there were more people like you , the world would be a better place. The knowledge you have is beyond the average person. But your patience is so appreciated. I appreciate you so much. A very happy customer, that's who I am now. Thanks to you. Miss VirGinia read more

I got a IPAD IN December promotion was 1year of service for free. It was not applied we're in January now I have to pay for the month of January bc they didn't apply. Also I placed an order for another iPad then changed my mind and canceled it because they didn't offer the same thing they never did the cancel they never submitted the tickets and now I have to pay out of my pocket it's just been a mess I don't know read more

So going to the cable company used to be awful, now it's even worse. They offer cell service so the agents take for ever setting up a new cell service. The customers that have cable or internet issues have to wait way longer now. Having two agents helping out when there are up to 20 people in line makes it even worse. Avoid this place at all cost! In my opinion they should have cell service and set up separate so that they can help the customers that already have service with cable and internet. read more

Spectrum - Three agents and 6 people waiting plus 8 more outside - Television Service Providers Near Me - Hemet, California

Kenney gets 5 stars. Helpful and professional. I will always ask for him if needed.

I have time to write this because our Spectrum service rep is way late, half our past the time frame they gave me for their arrival. I've also been on hold with Spectrum for 15 minutes and they say it will be another 20. More importantly, Spectrum internet is slower than what we had which was using the hotspot function on an old phone through a cel tower. That's pretty bad. I see that all Spectrum offices have 1 or 2 stars. Shame on you if you work for Spectrum and are not pushing daily to improve your shady company. read more

Hands down worst ISP we've ever had. Bill increased the minute they had a monopoly in the area. Then it increased steadily, always with the same excuse: "your promotional period ended...." But what really took the cake was when they charged us $50 for a technician to come out to fix THEIR problem.... we were getting less than 20Mbps while paying for 100Mbps.. the technician said he'd never seen such low numbers... And they had the audacity, not only to charge us to fix their problem (ripping us off for bandwidth), they refused to even consider taking the charge off our bill. So we cut the cable and went with SlingTV - much cheaper, better channels - and got Ooma VoIP for our phone service. We even transported our old number! So, we've cut our communication expenses by 75%. If we still had free competition in this country, Spectrum would have gone out of business years ago. THE WORST!!! read more

Hello.. I am totally not satisfied with Mario. He was jiving around when I walked in. Having a lotta fun behind the counter. Fun is fine. But you still have to do your job. I'm caring for 2 in their home. 1 served in Korea War. The other served Vietnam War. I cannot stand incompetence. Mario is Representative at Spectrum Hemet CA. He said he'd help me.. find a tech to connect their cable. It's Saturday June 17,2023. He was jiving around enjoying his power of Tues. At 11am being the soonest he could get a tech over to their place. I explained 1 of the 2 is dealing with hospice. Respectfully.. entertainment. A Television is VERY comforting in such little time left. I am So Upset with the demeanor of his position at the company. His lack of empathy due to the criteria I stated. I ONLY can say... His co-workers would've taken me more seriously.. as I saw their watching how he was acting.. instead of helping. I intend to follow through to BBB and Corporate HR Office. As Well as Going into the store on Mon. To speak directly with his supervisor. Along with this Yelp Review on Mario's Behalf.. so poorly representing Spectrum. Thank you for your time. Kristal Lane read more

Just moved here from Orange County and Shay helped me out with all my needs. Thank you so much Shay!

What a difference! I gave this joint a one star review a few days ago after their bouncer threaten to throw me out. Today I went in there again to do battle but the bitch supervisor was gone and in her place was Gilberis Diaz a store specialist. Like I say, what a difference! Diaz showed me his computer monitor, explained the problem they were having with adding my brother to my account, and told me that their screwed up computer system didn't even recognize me as a mobile customer tho I have been a mobile phone customer for 3 months and their cable customer for 8 years. The merging of Spectrum's mobile and cable systems is is a train wreck. But at least Diaz had the decency, honesty, and humanity to say it like it was, unlike his supervisor who hid behind a mask of cold arrogance and indifference to my on-going plight. read more

Peter Cervantes from Spectrum Hemet was very helpful, professional assisting us. Very knowledgeable and dedicated.

This place is horrible!! I wish I could leave zero stars!! I been in here over an hour and they are still serving the same people lots of people keep coming out from the back seeing how busy and crowded it is and go back to hide and other workers asking about why the other workers ain't out helping n refusing to do see any customers because the other employees in the back aren't this is horrible!! They are rude even when you are polite so terrible especially when you are nothing but nice when you ask questions they look at you like you are dumb and do t even bother answering your questions such rude rude staff I will pray for them read more

By far the worst customer service. Spectrum has been a shit show/nightmare from beginning. All the customer sales reps don't anything, I had to talked to 50 different people and it took damn near month to get my refund back. I kept getting hung up on because they didn't care to help. If your thinking about going then don't do by far A waist of time and money. Oh and they did some fraudulent activity on my bank tried to take 260 out my bank. I had to cancel my debit card n get a new one In which made the process longer. read more

Went inside spectrum the moment I walked in leticia had the worse customer service and while I was making a payment overheard her with another customer and you can hear her giving more attitude to another customer so I definitely know it wasn't just me that was thinking she has to work on her customer service. Besides that Carlos the one who take my payment did a great job with his service. read more

Spectrum TV customers service is poor. They are over priced, they offer no specials, no discounts, no promo offers as a continued customer. They sucker you in with the initial promo offer and then down heel from there. I went to turn my equipment in and cut off cable and cut off my service because I was fed up with their service overall and I was told by Tiffany that once the equipment is returned my bill would be prorated. We'll I turned it in 2 weeks prior to the end of my billing cycle and no proration, no credit, nothing. I call it FRAUD when a company makes you pay for a service that you no longer have. Managers, Wes S., and Jen were short in conversation and had the " Oh well, I don't care attitude "and did nothing to help or reimburse me for any portion of the services not used. Very poor customerservice. I WILL NEVER RECOMMEND SPECTRUM TO ANYONE read more

Stopped in to the new store today to inquire about there mobile service. Talked to some guy with a beard. Can you tell me about your service. Well he could barley get his head out of the computer. I wanted to know about the pay by gig plan. When he realized that I have an iPhone 6 I was not eligible for their plan unless I buy a new phone. Never once did he offer to show me the plans how it all worked or how I could benefit from an upgrade. He had absolutely no personality and no customer service skills. I walked out of there with absolutely no information. Total mind blown! Oh well they lost a mobile customer. read more

Hardest web site to maneuver trying to make an appointment to return their equipment call their phone no help there either they make it impossible to return their equipment but they sure are fast at billing to get their money for it read more

These guys messed up royal. Had an appointment for install at 8 am. Never showed. Called. Finally by 2 pm and 4 conversations later they straightened out the paperwork that they mixed up. Put me off for 5 days for next appointment instead of pushing out a later schedule for that day. NO ONE could explain or take responsibility for the mix up. Just "too bad" attitude. Only game in town or I'd have told them to bug off. They should stop hiring 12 year olds or at least have better training. read more

I'd like to start of by saying that customer service should be high on any company's list. Here I sit for over an hour waiting. Just when there is a 1 next to my name 2 of the 4 reps leave their stations. The room is full!! I'm only writing this because it is the 3rd time I've experienced it. read more

To whom it may concern. I've never written a review about a service or good purchased but my experience was so terrible that I thought I'd share. I walked in at about 4:08pm and wasn't helped until 5:15pm their masks weren't covering their noses, their screens said "touch screens have been disabled to protect us...." but on the other side there was phones on display that everyone was using. I did not see anyone clean anything the whole time I was there. I just wanted to return my equipment. The lady that helped me with my transaction was great but the overall experience at the store was not recommendable to anyone. Best, read more

Worse waiting period probably worse the the old store at Stetson!! Customer service not good at all, I honestly can say anything good about Spectrum we need Cox Cable in town.. read more