Regrettably, I neglected to get his name but I dealt with a tall, thin young man at the Lincoln…read morelocation. I have been to this location often and always found the staff to be courteous and helpful. On this location I was VERY impressed with the help I received. Despite my issue not specifically involving a phone issue, he spent considerable time trying to solve my issue with adapting an external microphone using parts that I purchased online. My sincere thanks for your help and patience, it appears as if your help resulted in a solution!! Thanks again!!

I placed a review of this location of pure ignorance a few weeks ago. It is not 5 stars at all!!…read more I talked to my corporate store Tmobile and was told this location is not an official TMOBILE store. It's basically a just a retailer of another brand. They were untruthful while selling and adding other components to my account. My bill rose to 176.00!! I called corporate to remove unnecessary items that were free,yet I was charged for. Please read your bill carefully!

I went in and asked for a repair price, it was astronomical... MORE than Apple. I told my husband…read moreto go in and ask the next day and they told him half the price for the same exact repair. Still not competitive with Apple, just take it to the Apple Store.

Great service! Repair was completed fast and on time. Owner was pleasant and suggested accesories…read morethat were really helpful. And they're open 7 days a week!!!

We came in to add another line to our bill and figure out a mess that was made of our account by an…read moreat home salesperson. Laila, helped us so seamlessly. She was so patient with us and genuinely looked into our account to help us understand and make the best moves. She was super helpful and nice and funny! Made what we thought would be an exhausting experience enjoyable. Thank you Laila!

We needed some help with phones that weren't working properly after a cross country flight…read more Somehow after being in airplane mode the phones wanted a SIM pin entered before they would function. The folks on the toll free number couldn't help, so we went to the store to try to get a human to help. Well, the humans here were okay; they tried to help but ended up telling us they couldn't help and maybe we should visit a corporate store, like the one on Galleria. Well, that's not what I was looking for. I'm rating them three stars since they did initially try to help us. But I can't rate them higher in good conscience since they suggested we go elsewhere and could not help us solve our problem.

I like that they're opening up more 5g Internet now and it's a really good value for the priceread more

With two employees and two customers in the store, they hardly acknowledge you and let you stand…read morearound until they are ready for you. In my case, after 15 minutes, I decided to take my business elsewhere.

We dropped into our local Verizon store to get my daughter a new phone. It wasn't crowded at all,…read moregreeted right away in a very nice an clean store. The girl who helped us was fantastic. We knew what we wanted which also made it easy. She explained the current promotion clearly and off we went. We were in an out of there in 30 minutes or so. I just wanted to give a quick shout out to how easy our process was. Customer service was to notch. Cheers.

I came in with my grandpa because his phone wasn't charging we over an hour w/o even a quick…read moreacknowledgment from staff. When we were finally helped, the conversation immediately turned into pushing a "free phone upgrade " that would've increased my grandpa's bill for features he'd never use. I understand sales are part of the job, but aggressively upselling to elderly customers instead of addressing the actual issue felt unethical and frustrating. Ended up fixit it myself.

Walked in with an iPhone screen that was malfunctioning. Walked out 10 minutes later with a new…read moreworking screen. He was nice, fast, and efficient!

Andrew - excellent service. Keeps you entertained with conversation while doing your phone in…read moreMINUTES... how fast he goes it makes it seem so simple I can do it, then I look at all his tools and what's he's doing and realize exactly why I'm letting the professional do it. He's by far my favorite repair man and already plan on coming back with old products to get fixed. It was word of mouth that brought me in - so his service goes a long way

This morning, I was upset and frustrated about a billing issue. I was unable to resolve it on the…read morephone, so I went in to the store. WOW! Was I glad I did! Trevor was calm, polite, friendly and caring! I felt better just being there! I would add that Trevor is also knowledgeable, patient, and professional. My issue was completely resolved, thanks to Trevor, (and Kevin in Customer Care), and I felt like a weight had been lifted from me. I am thrilled and can't fully express my gratitude for Trevor and his actions on my behalf. I highly recommend this store if you want an excellent experience!!! Thank you Trevor!!! You're the best!!!

I never leave reviews but I was ignored and my question was dismissed. I tried to get some help but…read morethey said they were too busy in the back. If they would have walked me through my question I could have been in abs out in 5 min. Really sucky experience I'll never go back to that store

Very good explanation; quick and expert serv ice. Very reasonable price. Took abouut 20 minutes,…read morecharged $20 and dealt with 3 issues.

If this outfit were not a Dell-authorized computer repair facility, I would not have gone within a…read moremile of it, given a name like UBreakIFix. This organization is a one-trick pony. They are laser-focused on identifying hardware components that are either failing or have failed. They do so by running a component "torture test" to identify which components are affected. I cannot speak to what they do when they find faulty components, because my computer passed their test, despite the fact that it has been freezing up while I am using it. Their technicians are arrogant and dismissive when asked about any possible software issues. Either they don't know anything about software problems, or they don't want to waste their time discussing that kind of problem. One suspects that hardware issues are the low-hanging fruit in the computer repair business. If you want to confirm that your computer problems are NOT hardware-related, this is the place to go. If your computer problems are software-related, find another option. I can say that they run their "torture test" quickly, so you will get the answer quickly, for $70.

After countless let downs and disappointments from "IT Professional" and "Experts" I discussed…read moreour challenges with Brian Ashby. He was confident that his team could take care of our needs easily and get it done quickly. I worked with Michael to get the plan together and estimate. I was expecting the quote to be higher based on previous companies estimates, yet Michael was honest, straight forward and told me exactly what we did, and did not need. Everything was ordered, set up prior to the installation date for a very quick installation with minimal down time to our network. Justin showed up the day of installation and was a super nice guy! Chatted while he got everything prepped and made sure he had all the info he needed to get right to work. He cleaned up all the wiring in our server room and installed the new gear, along with 3 long range extenders. Fired everything up and within minutes, we were all back on line! If you've had horrible experiences with business IT support, I strongly suggest you give Ashby's a call and the opportunity to help you. Justin hasn't even been gone for 30 minutes and I'm writing this review... that's how awesome these guys are!

Great place for commercial communications from phones to fiber. They have IT solutions for every…read morebusiness budget and are fast and reliable in terms of their response and commitments to their customers. If you don't have or can't afford an in-house IT guy/team, then contact these guys for help. I've seen what they can do for customers and it's my first call when I need technology consultation and solutions.

SCAM!!!! Beware!! phone battery lasted 2 days and phone was dead!! New screen didn't work on the…read moreedges.

Best customer service they replaced my iPhone screen and it works great 10/10. Would recommend this…read moreplace to everyone I know.