My month old sim card was acting up, and the phone reporting that it had no sim card at all despite…read moreme taking it out, cleaning and reseating it. The staff took the time to diagnose the problem, which involved removing the card, trying it in other phones, analyzing it on their computer. It turns out that the sim card had gone bad, evidently an uncoomon occurence, so they programmed a new one. Throughout this he was courteous and friendly, despite the fact that he didn't charge me. Thus, since this interaction could not have gone better in any way, a 5 star score, on a First to review. Bravo.

Service was above and beyond. Very impressed. I big kudos to "Shiane" for having the time and…read morepatience to help us. Everyone was very friendly and helpful. Shiane helped to fix any and all problems we were experiencing and helped my husband pick out a suitable new phone and the price fit into our budget. The Brownwood Consumer Cellular is a 5 star office.

When I walked in, there were 3 customers, 2 being served, another waiting. I made 4. I received a…read moresingle, "Hello," and no further acknowledgement. They were working at a snails pace, and one clerk left the floor for 10 minutes in the middle of serving a customer. The other customer in the store was getting frustrated. When you are stuck in this situation you start to notice things: 1. Someone had left a cup of soda on one of the display tables. 2. The displays were grimy with dust and finger prints. 3. Empty spots on displays hinted at low stock and poor offerings. 4. Two empty sales counters, one with a ragged tablet, and the other with wires sticking out. 5. The floors have not been swept or mopped in a long time. 6. There is more blank wall space than there is display space. 7. The music playing was too loud and maybe appealed to the young girls running the store, but not to the 50+ group of customers (I'm 63, the other guy was in his 70, and the two women customers were obviously at least 50, 2 more customers walked in that looked to be in their 60s, so a smooth jazz, soft R&B, etc. would have been appropriate.) 8. Neither employee bothered to update anyone on when we might be served.

They were busy, very busy. It was Saturday morning and only one person was working. Bless his…read moreheart, he was doing great. There were 7 people in the store. He was able to help two at a time. I had gotten there around 10:30-10;45. At 11 two more store associates showed up and the store cleared out quickly after that. All associates were very professional. They did everything with a smile and were able to help everyone without the customers getting angry. The only drawback to the whole experience, why was there only associate working on your busiest day of the week.

Verizon has the WORST CUSTOMER NON-SERVICE! You have to talk to ROBOTS who don't understand half…read morethe time and then never give you the option you need. Service was good but offers, bonuses, advertising and otherBULLSHIT messaging make it a painful service, especially when you are trying to drop them.

Shaun provided great service in getting me started on upgrading my phone. He even assisted in…read moretransferring the data. Tiffany then took over, she gave me her phone number if I had any problems, I bought a cover and protector sheets and she put them on for me, and contacted corporate about getting a label to return the old phone (there was a problem with that which she solved). Tiffany provided exceptional customer service and is so kind and knowledgable. I recommend her to anyone who wants the best options for their phones. She goes above and beyond and I admit I was leery about upgrading my phone but I guess it was time. Highly recommend!!!

Terrible customer service! I waited more than an hour to be served with nobody saying good morning…read moreor we will be with you shortly. while I sat there waiting at least 6 customers came in and waited a while and left without being greeted or addressed. when I finally did get served she told me they only had the phone I wanted in purple. I asked where I could leave a review of the service and she pointed to a QR code. I did it and it did not work. I pointed this out to her and she seemed unconcerned. I went to a Metro store up the road and had a great experience, and got the phone I wanted. so this shop not only lost a customer but I switched my phone plan. I will never go back there again. they don't care at all about their customers.

Takes forever to be served. They don't have much inventory, give out bad information. They don't…read moreseem to know much and then explain away their lack of knowledge by saying they are a franchise store. I have had zero luck with this store.

Do not come here for any sort of custom PC repair I went there to get a diagnostic for my build as…read moreit was not working properly it was $75 for the diagnostic. They notified me four days later that it was a problem with the motherboard. Even though the CPU debugging light was on. They try having me pay $600 for them to repair the motherboard. Not even replace it. they were going to actually mess with the motherboard. And the math wasn't really making sense. My motherboard is just under $230. I did not proceed with them with my build and when I got my build back, it was missing screws throughout. I'll recommend before proceeding with them with repairs if you still have warranty under any of your components, go through the manufacturer use your warranty To get the component replaced

All I can say is WOW! Went here to upgrade my MacBook Pro. I bought it in 2012 and it was running…read morelike a dinosaur. Everything would take forever to load and I was thinking of getting a new one. Took it here to get it serviced and with their recommendations I added a TB of memory, changed out the HDD for an SSD , and upgraded the RAM. Saved myself a solid $1300 . These guys know what they're doing and they are super professional. Highly recommend.

I usually refer Metro by T-Mobile as Metro Ghetto. I take it back the Clermont location is awesome…read more I always receive great customer service in an era where customer service is almost non-existent. There is this gentleman that works there that is South American and does a phenomenal job. He is such a professional and a gentleman. I needed his assistance about an international SIM card I bought. His answer was very truthful and helpful.

From the owner: Switch today & enjoy America's largest 5G network.read more

Michael was a great help helping us select a new iPhone and setting the phones up. We were in and…read moreout in 40 minutes. Michael also informed us about getting a cover for the iPhone 14 lenses. I've been coming to this VERIZON store for years and I've never had any problems with getting help. Come see Michael at VERIZON for your next phone!

Didn't have an appointment, showed up around 6:00 pm and waited about 30 minutes. Honestly even…read morepre-covid I've waited that long so that wasn't a big deal for me. What was a big deal is I was getting an upgrade to and iPhone 12 and the man helping me - I wish I'd caught his name - royally destroyed my phone. He somehow put in two activation requests? And therefore when I got home my new phone wouldn't do anything remotely phone related aka make calls, send texts, etc. The store was closed at that point so I couldn't go back. Cue me then calling Verizon and spending nearly an hour on hold with them... the first person was pretty useless and said I wait until the next day and go back to the store, we went back and forth a few times until eventually she transferred me to an actually helpful person who said that he would fix it but it would take a few hours and at ~some point throughout the night my phone would activate. It does work this am thank goodness, but no thanks to the workers in this store. Thanks goes to the IT guys at Verizon corporate. And even the people I spoke with on the phone were like "wow, this guy really messed up your phone" soooo Update: two days later it's not working again - so I'll be going back to this store attempt to remedy the problem. Second update. Changing my review to two stars because the manager fixed it all up for me today and was very kind... doesn't negate the four days I've spent being annoyed & not having a working phone though.

Bryan was such a pleasure to talk to and was extremely helpful! We were in and out in only 17…read moreminutes! Best experience I've ever had at a T-Mobile store!

The store is well maintained and well staffed, although busy. Carlos was amazing and made our…read moretransition easy and simple. He went over and above for us