I returned to this store out of convenience after a less than positive experience at a Verizon…read moreAuthorized Retailer closer to my home in NSB. This store is operating using the Covid-19 protocols and they aren't just putting a facade these guys are serious and every member of the staff here wore a mask and practiced social distancing, the position of the desk and customer seats are clearly marked and the store is very clean - ok my experience here today was nothing less than stellar, J.B. was my customer service representative was exceptional, but since the store was mostly empty during my visit a few of the other associates pitched in to expedite the process and to ensure I received the best possible service and products. I have no issues giving credit when credit is due, this place exceeded my expectations today especially after my last review I admit I did walk in with some skepticism but these guys squelched it almost immediately. I was provided with accurate information, everything was explained clearly and my new iPhone 11 ProMax performed as I expected immediately after activation. I really appreciate the extra efforts taken to ensure I was happy with every aspect of this deal before walking out the door. I'm so glad I returned it was so good to feel appreciated and thanked for doing business here...

To even start an account, you need to port your number and have a trade-in. They don't care if your…read morephone was stolen or if it's your work phone. They're a bad business and they lie about everything. They also judge you based on your race and appearance.

This place was recommended by a few friends so it was a no brainer to me at that point. I smashed…read moremy screen(6splus) as I thought I was super cool to not have either screen protector nor a case of any kind on my phone for the very first time(yeah real cool)! Ok ok so anyway I called around & either the price was over $100 or just seemed shady. After being referred by friends,getting an $85 quote by phone I crossed my fingers that I wouldn't get ripped off,my main frame hacked into,identity stolen and my precious photos sold on the black market to creepies across the world! To my surprise it was fantastic! To the point,friendly,knowledgeable,fast & most importantly fair. There's a 90day warranty on screens & batteries that I know of for sure but I believe it's all parts/services(double check).If they aren't super busy he can get it done while you wait but don't expect it. Avg wait time otherwise is about an hour & if you have an old version of the same phone,charge it and take out the sim & well...USE IT! If you don't then be thankful to be free of it for an hour because it's extremely sad how attached we are to our devices(yes me too)! I hope this helps & as of this review I've smashed my screen again because you guessed it ...I was way too cool for a case but hey at least I had a screen protector on that didn't help other then not allowing my screen to completely fall apart into glass dust. Ughhh...don't be me...actually be smart & cool.

Smart Cell Repair does not stand behind their professed, "90 day warranty". Printed on the receipt…read more"All returns have a 25% restocking fee 14 day return policy, for all purchases, backed by a 90 day warranty..." the complete terms and conditions of the "Repair Policy" are not fully printed on the receipt and not provided to the customer. My daughter had the cracked screen of her iPhone replaced at this shop on April 20th. About a week ago, she placed her phone on the counter for the night to charge, still in the OtterBox defender case. No one used or touched it. The next morning we noticed a hairline crack in the screen. Due to busy schedules and all of the panic happening lately, she was unable to immediately take it back and the crack seemed to worsen. When she took it back today, she was told by the owner's brother, that she did not meet the "conditions of the warranty" because there were "no pieces or chunks of glass missing" yet the conditions of the warranty were never specified, as to what was and was not included. How convenient that she did not meet these unstated "conditions." In addition, the receipt states that the purchaser agrees "to the terms and conditions of Smart Cell Repair, LLC Manufacturer Warranty" of which were also never provided. I guess this is the loophole they utilize in order to appear to be an ethical business and warranty their repairs and materials. When that is not the case. In actuality, they are more than happy to correct the problem, as long as you are willing to hand over more cash.

Eric!!! He was SO helpful, knowledgeable, patient and generous with his time. Definitely going…read moreback to see him for more iPhone upgrades!!

It's been almost a year since my last interaction with this business and it still goes down as the…read moreWORST customer service I've ever experienced. DON'T WASTE YOUR TIME!

really fast service, reasonable prices as well. got my sons tablet unlocked here, most other places…read morewere charging too much

Went there today to have screen fixed, when I returned phone was done and working. Before I left…read morewas told phone would have to be calibrated an additional 15 min. Manger came back out and said you're not going to like this your phone does not work and said it had been repaired before, and the volume was broken. Phone worked fine before I have never had phone repaired, she then said I bought a used phone told her no brand new out of box at T Mobile, she said I was wrong BS Bottom line the new person working on it must have broken it just own up to it

This location has some of the best customer service I have ever received. They were courteous,…read morerespectful, and refreshingly honest! They helped me solve my scratched screen issue and were super professional! I HIGHLY recommend them!

I broke my screen today and called the store. He told me to bring it in and within 20 minutes, my…read morephone was fixed. The employee was so kind and friendly and my phone works perfectly. Thank you so much!

The battery in my I phone wouldn't hold a charge took it to IFixscreens port orange were open on…read moresunday. a half hour later I had a new battery and was back in operation. WELL DONE!