My phone got really wet and the screen died on me while vacationing at Lake George…read more Came here and the initial customer service was quick, however it took some time to get my new phone working with the SIM card. After over an hour, I was on my way with my new phone. I didn't like that they don't give printed receipts, even though they have a printer that was clearly visible to their customers.

From the owner: Visit the T-Mobile store in Queensbury and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 730 Upper Glen St Unit 3 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Stopped in because I couldn't remove a phone number and they fixed my problem in less than 2…read moreminutes. Great service.

My entire 12 Pro Max screen had to be replaced. In addition, I apparently had dented my camera and…read morethat was replaced as well and I have a screen protector put on.

Had a fun experience tonight at the local Queensbury AT&T, apparently coming in the store at 7:35…read morewhen they close at eight warrants eye rolling and checking of a wristwatch and a complete attitude from start to finish drop my phone on the table and was the shortest you could be with someone then took his iPad and even dropped that on the table Told me nothing they could do about the New Phone. It was a manufacturers issue when I said you better call the manager he did and the manager then agreed to process a return and by the way, the manager was who we originally delt with purchasing the new phone 1 week prior was actually very easy to talk to and had great customer service. So now the long-haired hippie looking salesman decided to throw his iPad on the table and then tell me I needed to pay a $55 restocking fee which would've been no big deal if he just took a minute and explain things and was a little more cordial at this point I grabbed my phone. I walked out and told him You really should have a better attitude at that point he told me you don't tell me what to do by then I stated you wouldn't have that attitude if you weren't in this store right now and then left uneventful as I spent 35 minutes in the parking lot talking with AT&T to try to get my phone resolved Apparently he didn't want to leave work while I was in the parking lot and proceeded to call the sheriffs department which showed up and asked me what happened and mind you three sheriff cars showed up they all had a good laugh and asked me if I could just leave the parking lot to de-escalate things which I had no idea they were escalated to that point Thank God calling AT&T resolved my issues, so after this long rant, all I can do is understand why the store has a 2.3 yelp rating with multiple one star ratings for rudeness so if I can save anybody the hassle when it's your turn at the Queensbury AT&T and your person happens to be the guy with long shaggy hair just leave and save yourself the aggravation and the headache of dealing with one of the most ignorant and unprofessional sales reps I have ever met in my entire life. Unfortunately there's nothing lower than a one star or I would've chose that.

I called the representative at the store after a placing an order online and my order was canceled…read more The representative one was rude and two was not helpful at all and just told me to redo the order myself online with no help. Will be going to a different provider even though they had the best service for my needs. very disappointed. WOULD NOT RECOMMEND

Worst store staff in the region…read more Five weeks ago, I purchased a Galaxy S24 at this location. On Sunday 12/2/24, my phone locked up. I could not get it to work, the screen would not change, it was frozen. After two hours of trying, I went to the local store on Rt9, just north of Quaker Road. They were not busy, and I was assigned to Brandon. I handed him the phone with the frozen screen and said "It's stuck. Can you help me?" Brandon looked at me and said, more or less, there's nothing he can do. I asked if he knew how to reset it, to restart it, and he said no. [They sell these machines, it's a current model, I just bought it last month at this store.] He looked at me like I was crazy. I am just an average 70-year-old man, and I am a customer I asked why he would not know how to reset it, he said "We are not a service center." Nothing more. Simple, short, minimal answers. Note, that is not what I asked. I continued and said "But doesn't this have a warranty?" "NO. Not with Spectrum" He pointed out that I hadn't purchased the $5/mo extended service policy. He offered nothing more. He stayed silent, looking at the computer monitor, ignoring me. I asked "What can I do?" Looking annoyed, he said "There is a guy at the mall who fixes these, but I think he's closed today." Me: Wouldn't that affect the warranty? Again, "What warranty? You'd have to mail it to Samsung." Again, he looked at the monitor and ignored me. His lack of empathy, his refusal to even try to push the buttons to make it restart, and his admission that he knows nothing about the phone, really hurt. I felt like a fool, he could care less. I had a huge problem; it didn't matter one-bit to Brandon. Overnight, the battery drained and the phone reset itself. I came back the next day, Monday, when the manager was there. Brandon was also here. He, once again, with as little warmth as possible, defended his answers, and the manager just watched. As did 4 customers and 4 other staff members. I've been in customer service nearly daily since 1980, this was about the worst, ever. I said to him, in front of everyone, "If you worked for me, you would not have lasted." And I left. If you go, be very careful, get names, refuse any upsells. I think they are on 100% commission for sales and ONCE THEY HAVE YOUR MONEY, THEY DON'T CARE AT ALL. Do not expect any help if you have questions about the product after you buy it. They have nothing to gain by learning anything about the products. Apparently, they are taught, at least at this store, is to do the very least they can do, whenever possible, as another pigeon will walk in to replace the last one.

Went in to confirm our cancel of TV for our summer house, turned in the equipment - I thought…read moreeverything was fine until I found later that Spectrum linked my TV cancel to an internet updgrade. When the 1GB upgrade was not confirmed by myself, they negated the TV cancellation. Frankly - don't believe a thing Spectrum tells you - get it in writing, every one of them is a sales clown without any concern about what happens after you leave the store. If you have other options, I strongly suggest placing higher preference on those other options.

Have given gift certificates as Christmas gifts in the past and have been please with the results…read morebut this past Christmas I gave a couple and for personal reasons neither wanted the instillation done. I thought there would be no problem getting a refund as they had been so pleasant to deal with in the past but I am being told that the dead line for doing so was in the 2nd week of Jan. even though there was nothing to that effect on the gift certificate itself and I would now have to talk with the manager. I am hoping this can be resolved to my satisfaction as the do make nice gifts.

Went there with no ideas other than my current radio was horrible, they hooked me up with a nice…read morekenwood and new speakers , had to order the wire harness so I had to wait a cpl days. Price was good, car siunded and looked great. The only reason for 4 stars instead of 5 was they didn't call when car was done, i called them. Otherwise nice job overall