Had a phone crisis and they picked right up, knew my problem, and knew how to fix it. Very happyread more

From the owner: R Wireless is an independently owned Verizon Authorized Retailer. Our Solutions Experts are always…read morehere to assist you with all your tech needs at your local Verizon Glens Falls store located at 14 Larose St, Glens Falls. Upgrade to the latest iPhone or get your hands on the latest Samsung and don't miss out on the exclusive offers on accessories, home internet, small business solutions, Verizon deals and promotions. Call R Wireless of Glens Falls to get help with any tech query and we will be happy to help you.

My phone got really wet and the screen died on me while vacationing at Lake George…read more Came here and the initial customer service was quick, however it took some time to get my new phone working with the SIM card. After over an hour, I was on my way with my new phone. I didn't like that they don't give printed receipts, even though they have a printer that was clearly visible to their customers.

From the owner: Visit the T-Mobile store in Queensbury and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 730 Upper Glen St Unit 3 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I had the pleasure of working with Jayden. Needed to return some…read moreproduct and credit my account. The store was packed. He made sure I was completely satisfied and credited for my equipment quickly. He was amazing....thorough and professional. I had worked with Nick before who was also THE BEST. Will only go to this store for my VERIZON NEEDS.

Terrible service... waited 20-minutes with one person in front of me. Mgr. Just stood there…read morewatching the other CSR work on other customers phone. Go to another VZW store and don't waste your time!!!

Worst store staff in the region…read more Five weeks ago, I purchased a Galaxy S24 at this location. On Sunday 12/2/24, my phone locked up. I could not get it to work, the screen would not change, it was frozen. After two hours of trying, I went to the local store on Rt9, just north of Quaker Road. They were not busy, and I was assigned to Brandon. I handed him the phone with the frozen screen and said "It's stuck. Can you help me?" Brandon looked at me and said, more or less, there's nothing he can do. I asked if he knew how to reset it, to restart it, and he said no. [They sell these machines, it's a current model, I just bought it last month at this store.] He looked at me like I was crazy. I am just an average 70-year-old man, and I am a customer I asked why he would not know how to reset it, he said "We are not a service center." Nothing more. Simple, short, minimal answers. Note, that is not what I asked. I continued and said "But doesn't this have a warranty?" "NO. Not with Spectrum" He pointed out that I hadn't purchased the $5/mo extended service policy. He offered nothing more. He stayed silent, looking at the computer monitor, ignoring me. I asked "What can I do?" Looking annoyed, he said "There is a guy at the mall who fixes these, but I think he's closed today." Me: Wouldn't that affect the warranty? Again, "What warranty? You'd have to mail it to Samsung." Again, he looked at the monitor and ignored me. His lack of empathy, his refusal to even try to push the buttons to make it restart, and his admission that he knows nothing about the phone, really hurt. I felt like a fool, he could care less. I had a huge problem; it didn't matter one-bit to Brandon. Overnight, the battery drained and the phone reset itself. I came back the next day, Monday, when the manager was there. Brandon was also here. He, once again, with as little warmth as possible, defended his answers, and the manager just watched. As did 4 customers and 4 other staff members. I've been in customer service nearly daily since 1980, this was about the worst, ever. I said to him, in front of everyone, "If you worked for me, you would not have lasted." And I left. If you go, be very careful, get names, refuse any upsells. I think they are on 100% commission for sales and ONCE THEY HAVE YOUR MONEY, THEY DON'T CARE AT ALL. Do not expect any help if you have questions about the product after you buy it. They have nothing to gain by learning anything about the products. Apparently, they are taught, at least at this store, is to do the very least they can do, whenever possible, as another pigeon will walk in to replace the last one.

Went in to confirm our cancel of TV for our summer house, turned in the equipment - I thought…read moreeverything was fine until I found later that Spectrum linked my TV cancel to an internet updgrade. When the 1GB upgrade was not confirmed by myself, they negated the TV cancellation. Frankly - don't believe a thing Spectrum tells you - get it in writing, every one of them is a sales clown without any concern about what happens after you leave the store. If you have other options, I strongly suggest placing higher preference on those other options.