I had the pleasure of working with Jayden. Needed to return some…read moreproduct and credit my account. The store was packed. He made sure I was completely satisfied and credited for my equipment quickly. He was amazing....thorough and professional. I had worked with Nick before who was also THE BEST. Will only go to this store for my VERIZON NEEDS.

Terrible service... waited 20-minutes with one person in front of me. Mgr. Just stood there…read morewatching the other CSR work on other customers phone. Go to another VZW store and don't waste your time!!!

Stopped in because I couldn't remove a phone number and they fixed my problem in less than 2…read moreminutes. Great service.

My entire 12 Pro Max screen had to be replaced. In addition, I apparently had dented my camera and…read morethat was replaced as well and I have a screen protector put on.

Worst store staff in the region…read more Five weeks ago, I purchased a Galaxy S24 at this location. On Sunday 12/2/24, my phone locked up. I could not get it to work, the screen would not change, it was frozen. After two hours of trying, I went to the local store on Rt9, just north of Quaker Road. They were not busy, and I was assigned to Brandon. I handed him the phone with the frozen screen and said "It's stuck. Can you help me?" Brandon looked at me and said, more or less, there's nothing he can do. I asked if he knew how to reset it, to restart it, and he said no. [They sell these machines, it's a current model, I just bought it last month at this store.] He looked at me like I was crazy. I am just an average 70-year-old man, and I am a customer I asked why he would not know how to reset it, he said "We are not a service center." Nothing more. Simple, short, minimal answers. Note, that is not what I asked. I continued and said "But doesn't this have a warranty?" "NO. Not with Spectrum" He pointed out that I hadn't purchased the $5/mo extended service policy. He offered nothing more. He stayed silent, looking at the computer monitor, ignoring me. I asked "What can I do?" Looking annoyed, he said "There is a guy at the mall who fixes these, but I think he's closed today." Me: Wouldn't that affect the warranty? Again, "What warranty? You'd have to mail it to Samsung." Again, he looked at the monitor and ignored me. His lack of empathy, his refusal to even try to push the buttons to make it restart, and his admission that he knows nothing about the phone, really hurt. I felt like a fool, he could care less. I had a huge problem; it didn't matter one-bit to Brandon. Overnight, the battery drained and the phone reset itself. I came back the next day, Monday, when the manager was there. Brandon was also here. He, once again, with as little warmth as possible, defended his answers, and the manager just watched. As did 4 customers and 4 other staff members. I've been in customer service nearly daily since 1980, this was about the worst, ever. I said to him, in front of everyone, "If you worked for me, you would not have lasted." And I left. If you go, be very careful, get names, refuse any upsells. I think they are on 100% commission for sales and ONCE THEY HAVE YOUR MONEY, THEY DON'T CARE AT ALL. Do not expect any help if you have questions about the product after you buy it. They have nothing to gain by learning anything about the products. Apparently, they are taught, at least at this store, is to do the very least they can do, whenever possible, as another pigeon will walk in to replace the last one.

Went in to confirm our cancel of TV for our summer house, turned in the equipment - I thought…read moreeverything was fine until I found later that Spectrum linked my TV cancel to an internet updgrade. When the 1GB upgrade was not confirmed by myself, they negated the TV cancellation. Frankly - don't believe a thing Spectrum tells you - get it in writing, every one of them is a sales clown without any concern about what happens after you leave the store. If you have other options, I strongly suggest placing higher preference on those other options.

Have given gift certificates as Christmas gifts in the past and have been please with the results…read morebut this past Christmas I gave a couple and for personal reasons neither wanted the instillation done. I thought there would be no problem getting a refund as they had been so pleasant to deal with in the past but I am being told that the dead line for doing so was in the 2nd week of Jan. even though there was nothing to that effect on the gift certificate itself and I would now have to talk with the manager. I am hoping this can be resolved to my satisfaction as the do make nice gifts.

Went there with no ideas other than my current radio was horrible, they hooked me up with a nice…read morekenwood and new speakers , had to order the wire harness so I had to wait a cpl days. Price was good, car siunded and looked great. The only reason for 4 stars instead of 5 was they didn't call when car was done, i called them. Otherwise nice job overall

I can't bele5how poorly I was treated tonight in front of my son. Hello, tonight around 8:15 I…read morepurchased Mario and Luigi brother ship after I learned about a sale so I stopped in my local GameStop at 735 upper Glen Street in Queensbury NY. There when making my purchase with my son I was appalled by how I was treated. I won't be going back to GameStop after my son saw me treated that poorly. I was treated very rudely by the staff. I took my son and went down and there are 2 guys there. I was of course asked to start a subscription and I politely said no. The second person jumped on me and said "that's a pretty good deal I'd say". I looked at him and said "Yeah it is, but I don't shop enough here to use it, back in the day I did but I don't now." Then the guy cashing me out says "it is what it is, when GameStop closes I don't want to hear it". Do as I'm paying it's now awkward. He puts my receipt down and I say "have a good one", and he said "yup, yup.". I look at the other guy and say "take it easy" and he just totally ignores me 100 percent. Who does that. So I leave and as I'm driving away I see the second guy staring at me the whole way as I drive off. Pretty appalling and one can imagine with such a negative experience I won't be going back.

Sat in parking lot for 20 minutes. They had a note that said knock or call. Drove 45 minutes just…read morefor my time to be wasted. Do better

My wife and I made the mistake of buying two Cricket Vision phones. 4G is a lie, we literally never…read morehave real 4G responsiveness. Everything seems to be constantly throttled and working from a cache of a previous session. Call quality is universally terrible, with dropped calls and frequent episodes where the person we're talking to can't hear us even though we hear them. We pay $70 a month for this lousy service and it's not worth a tenth of that. Avoid at all costs.

Staff is always friendly and helps me pick out what I need and doesn't push anything I do not want…read more I appreciate their help anytime I ever have any questions about my phone or my bill.