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    Cricket Wireless Authorized Retailer

    1.0 (1 review)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    13 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.0
    (34 reviews)
    3.1 mi

    I got an email from Verizon to update my phone or something like that, so I figured what the heck…read moresince my phone was having issues anyway and I had been meaning to contact them. I scheduled the appointment for the update and new screen protector. I got a call the week of the appointment, wanting to discuss the time of the one I selected. I chose Christmas Eve Day, from like 2-5 or something like that. I ended up going a few days earlier since they assured me it would not take the full time slot. It also turned out they are not Verizon but are located near them. They are a small store; they have some phone cases and signs. I waited for someone to come from the back and then we got to talking about my phone's issues. This appointment was not for that- but I was there so what the heck. They said it would not take long, so I went and ate nearby. I came back, and they then informed me there was an app, I think McAfee that was preventing them from doing their job. I told them they could delete it- then they asked if they could delete other apps if needed to do the service. It turned out my phone was okay, but they thought there was a virus & they suggested a full reset. I did that a few days later. The issue I was having is resolved.

    Do not come here for repairs. It takes forever and they…read moredon't actually fix the problem. Dropped my laptop off because it suddenly stopped working. It had not given me a low battery warning or anything. But once I brought it they claimed it's the charger port and recommended replacing the battery so I did both because I listened to their recommendation. Spoiler, it was a big mistake. It took a whole MONTH to replace both parts. And when I finally did get it back and bring it home it turns on normally, but guess what error it gives me? If you guessed "unable to detect charger" you'd be correct! So I dropped it back off and showed them pictures and videos of the problem. I had to call back a week later because I hadn't heard anything and they tried to gaslight me into thinking I was wrong and they recommend I buy a new charger cable. Now, to anyone that has more than two braincells, this sounds like a bad original diagnostics or faulty repair and they will not fix the problem so I guess I wasted both time and money. I asked if they would at least give me a discount on a new charger and they said they can't. I originally went there because google reviews have it at 4.8 stars. What a lie. I tried leaving a review there after my experience only to realize it was being shadow banned. Should have checked yelp first, all the reviews here are more realistic.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Cricket Wireless Authorized Retailer - mobilephones - Updated June 2026

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