Darryl was amazing i suggest you ask for him he is pleasant and was able to fix our phone when no…read moreone else could THANK YOU DARRYL

From what I learned this is a corporate run store and they do not care about their customers. I…read morewalked in and was greeted by 8 employees and 3 of them were just walking around. It look 10 mins for them to get us on a list where they said it would take another 20 mins to be met with. The guy who met with us clearly didn't want to be there and was very short with us. We left this store and went to a private owned Verizon store and the service was 100% better. Was immediately greeted and asked if I needed water or to use their bathroom while I wait. The worker there tried to get me the best deal possible while the guy at this store tried getting me to pay full price. Very funny to run a store like this when you can drive 2 mins down the road to a way better Verizon in west Seneca.

This is the worst Tmobile store I ever went to, this used to be a very friendly, good customer…read moreservice store, WTH happened? Went out of my way to go here thinking I would get the same service as years ago, I was so wrong. Upon entering I was asked what I needed, I told the worker that I wanted to return a phone I bought yeaterday, at a different location, he immediately said there is a $70 restocking fee, I said no I was told $20 being the phone was under $300, he never even seen the phone I was returning as it was still in my bag and the restocking fee depends on the price of the phone. So he asked me why I was returning it, I explained that not only did it get really warm to the touch after just charging it and scrolling around ( thought maybe damaged) he said that was normal, so I told him I also didn't like the size, very small screen, and thin, like it would break if dropped just once. (moto edge 2024) So he gets VERY loud and says that is the best mid range phone they sell and everything else is junk. (wow) he shows me his iphone and said that his is even smaller and that was one of the biggest they sold (6.6/ not true). I tried several more times to explain the other reasons why i didn't like the phone and that I wasn't using it for gaming or watching videos, so I didn't need all the updated software etc. The other guy working there jumps in and starts saying the same thing, I'm making a bad decision to exchange phones, everything is cheap junk compared to that phone. I got the phone on a upgrade promotion and didn't handle or try the phone out (my mistake) but there is a 14 day buyers remorse, I should not have gone through all that wanting to return it. Then both guys told me if I return the phone I forfeit the $200 off promotion because I already got it with that phone. (not true again) I was speachless and felt ganged up on, I could not get my point across to them, I picked the phone off the counter, put it back in the bag and left. Never have I ever experienced such rude employees. I was literally shaking when I got back in my car. I went to another Tmobile where I returned the phone (NF BLVD) without any problems. The young man (Willie) was polite, friendly and listened. He even went out of his way finding the phone I traded in and returned it back to me if I needed to use it for another promotion. I was seconds away from going with another carrier after being a customer for over 16 years with Tmobile. I also spoke to a supervisor from the main tmobile customer service number and he didn't say anything about the store and how I was treated, you would think he would care and follow up with the store manager.

T-mobile is the worst phone provider ever. Some lady named NOELLE screwed me and my family's phone…read moreplan up and completely lied to us making our phone plan skyrocket and change completely without telling us. She told us after our upgrade that our phone bill would go down and we can upgrade again after a year. She lied. She changed the plan and made our plan skyrocket over 100$. And changed it to leasing instead of owning. We had no idea! If I could give this place no stars I would. Don't go there. If you do make sure you know what they're doing to your plan and don't talk to Noelle/noel.

This store is pulling a fast one, trying to pack in higher packages without your knowledge. This is…read moreagainst the law! I'm filing a claim against them and possible legal action criminally against them! I have been in Finance for many years, and this is unacceptable. When I ask to see the break down, they would not show me my break down. I brought in a quote I had from Customer Service directly from AT&T With a Quote number. They ignored it! The quote was for my watch and phone I owned without taxes was $71.00. With Military Discount less taxes and fees, the Manager Dominique ignored this as well as Jayson W. I continued to ask about my cost and showed them my quoted I had. They ignored my every request!!! Dominique took off to the back room after he felt uncomfortable. then I left in awe, I was told by Jayson that he again, could not show me my breakdown. I left. I got home and received an email showing me my breakdown showing me my bill of which was double my quote I brought to them! $144.45 with Military discount!!!! I'm A US Military Veteran and even if not I'm a Person and Consumer! Be vigilant of this stuff people!!! I'm open to a phone call with a resolution from the Franchise owner to resolve this ... If not, then I'm perusing to the fullest extent of the law!!!!! 716-803-5479 Anyone else can contact me via text or call if this has happened to them.

Super disappointing place. My moms been needing a new phone…read morefor a while and she's not someone who's interested in a fancy smartphone, so instead of being helped she got some backhanded insults from one guy working there. And on top of that he was more interested in helping a customer who came in after us because I guess they come there more often. Long story short...we left without a phone. I'll just go to the same store we always go to. Not cool

Very displeased with the service I received when I went into that store to explore options for…read moreoptions for upgrades for phones. I am a senior citizen and have 2 phones on my account. The young man I was given to wouldn't show me phonesor answer questions without my daughter being there and only would point in the direction of the phones. I asked for his name and he wouldn't give it to me. I took his photo and he threw me out of the store and told me never to come back. My daughter and I have since switched carriers and bought new phones. We are no longer ATT customers. Our phones were originally purchased in 2019 and once they were paid off, ATT did not lower out monthly payment. We had been overpaying for our service. Got a much better deal elsewhere

I never mind stopping at the store to pay my bill quick, or if I have a question about my…read moreservice/phone. I always go to the same person who works here because she is so helpful and knowledgeable. If you stop at this store- ask for Kim. She's the best!

After calling around to several places that could work on a PS5, this spot seemed like the best…read moreoption. They're conveniently located right outside the JCP department store on the second floor, across the way. Everyone was very friendly both on the phone and in person. They also went over the repair agreement thoroughly, including the $75 diagnostic fee, which goes toward the cost of any repair. At first, I got a call saying the motherboard was completely damaged and likely beyond repair, which was disappointing. Then the next day, they called back and said they had spent more time looking into it and were actually able to fix it. The repair ended up costing an additional $150, but it was absolutely worth it. My kids' PS5 had stopped accepting discs, and now it's working again. They also advised against relying on random YouTube repair tutorials (oops), since DIY fixes can sometimes make the problem much worse (especially if you're clueless like me). Overall, I had a great experience and would definitely come back here again, although hopefully I won't need to anytime soon!

Extremely pleased with the service Romeo provided, my wife's iphone had 2 broken camera lenses and…read morea third that showed some marring. After he and I talked we agreed that it should just be replaced. A short 40mins later he had all 3 replaced and it looked factory perfect. Others told me (ubreak I fix) that the entire back had to be replaced and they wanted almost $250 plus tax. Well for $100 less I got the right repair and no extra games. Job well done We Fix.

I asked for an estimate to replace the charging port on my Samsung S23 phone. They never responded…read morewith an estimate as Yelp said that they would.

From the owner: At IFix Mobile our clients can look forward to getting repairs and part replacement completed…read morequickly and affordably. We offer next day repair options for any non stock items allowing you to keep moving forward! Don’t miss out on our selection of new and used devices as well as accessories, speakers and more! We are available 7 days a week between the hours of 10am and 8pm for your convenience!

I became concerned that my entire iMac hard drive had a number of files missing after I realized…read morethat my Carbonite subscription was mistakenly not renewed about 8 months ago, and I could not find many of my very important business files. I called up Blutusk and they asked me to come in and they could look the situation over immediately. I did and they were considerate and kind and thorough in helping me identify why I could not locate my 'missing' files and then proceeded to coach me on what I needed to do so I could back up my own files on a daily basis and keep them all together on my own hard thumb drive. Thank you Blutusk. You got my business for life! Mark in South Buffalo

I needed my Apple Watch repaired. He didn't even examined it. He simply advised me to take it home…read moreand throw it out!

Terrible customer service worst I've ever seen in years people were rude and greeted with rudeness…read more as enter the story as we walk in them said did you sign in in a very rude way and told us to leave so other customers could buy thing after looking for 2 minutes should be shut down

The experience was horrible I had to wait 3 hours for my phone and I couldn't even activate my…read morephone until the next day.