Unbelievable help. Jake is super knowledgeable not just in repairing my iPhone screen but also…read moreexplaining different techniques. He also is aware of cell carriers stance on cracked screens for trade in purposes. Professional and honest team at Royal. Definitely recommend.

Love these guys! I came back here to recently fix my wife's camera screen and they were able to do…read moreit quickly and painlessly. Unfortunately, my screen cracked again and they were able to repair it quickly and were very responsive after getting some other things fixed. I'm super appreciate of this business and would recommend them if you're looking for an honest group of technicians that stand behind their work. It's hard to find a better price to fix your screen too -- and this little stand in the mall behind Dick's does as good of a job as Apple would.

This store is pulling a fast one, trying to pack in higher packages without your knowledge. This is…read moreagainst the law! I'm filing a claim against them and possible legal action criminally against them! I have been in Finance for many years, and this is unacceptable. When I ask to see the break down, they would not show me my break down. I brought in a quote I had from Customer Service directly from AT&T With a Quote number. They ignored it! The quote was for my watch and phone I owned without taxes was $71.00. With Military Discount less taxes and fees, the Manager Dominique ignored this as well as Jayson W. I continued to ask about my cost and showed them my quoted I had. They ignored my every request!!! Dominique took off to the back room after he felt uncomfortable. then I left in awe, I was told by Jayson that he again, could not show me my breakdown. I left. I got home and received an email showing me my breakdown showing me my bill of which was double my quote I brought to them! $144.45 with Military discount!!!! I'm A US Military Veteran and even if not I'm a Person and Consumer! Be vigilant of this stuff people!!! I'm open to a phone call with a resolution from the Franchise owner to resolve this ... If not, then I'm perusing to the fullest extent of the law!!!!! 716-803-5479 Anyone else can contact me via text or call if this has happened to them.

Super disappointing place. My moms been needing a new phone…read morefor a while and she's not someone who's interested in a fancy smartphone, so instead of being helped she got some backhanded insults from one guy working there. And on top of that he was more interested in helping a customer who came in after us because I guess they come there more often. Long story short...we left without a phone. I'll just go to the same store we always go to. Not cool

F***4Less was the name of my company back in Greenwich village 1977, but we got busted and shut…read moredown buy some pre-Giuliani Giuliani and here I am today. I would recommend anyone come here to get their devices fixed. It's one of those places where they aren't trying to rip you off every second of the day and that's probably why people keep coming back. Much cheaper than the dealers and significantly more helpful than any of the official stores. Coming here is the equivalent of finding a guy who lives next door and can fix your device for peanuts. It's not peanuts but compared to how much the retail stores are charging it may as well be free. I recommend this place to anyone who's having trouble with their devices. Notice that there are two of them across the hall from each other inside the Eastern Hills Mall. One of them is much bigger. I'm not really sure what the differences are besides that.

****WARNING STAY AWAY. shut down his store and took off with peoples merchandise and now is not…read morepicking up. He has my $1500 iPad. I dropped it off because it had a crack in it first he told me one day it would be fixed came back, turned into a week a week turned into a month and now his store is no longer there at the mall! I could give the guy a zero, I would he took off with my money, my cell phone and closed his doors now he's not picking up the phone stay away from this guy. He's reopening his store supposedly at transit town Plaza in the kiosk stay away he's no good is a ConMan. He goes by many names and never gives his real name. He told me his name was Saki (sockE) just warning you police are already involved and there's a warrant for his arrest and a hit man on his trail! lol

Even though it was a busy Saturday afternoon with a long line, the desk guy was efficient, got the…read moreinfo he needed, and had me in and out in minutes so I could get on with my day. First thing Monday Quinten, who was working on my laptop, called me personally. He wanted to make sure he fully understood my concerns and double-checked that I was aware a factory reset would wipe my info before he proceeded. Even though he ran into a few unexpected issues, he still fixed it quickly and took the time to answer all of my questions. Compared to Geek Squad, this was faster, more affordable, and much more personal. When I was in a total panic, Quinten was calm and reassuring. I'll never go anywhere else--Quinten is the best!"

My 9 year old spilled apple cider on his Chromebook. (Before you raise an eyebrow, he sold his toys…read moreon eBay and Facebook marketplace, and saved up for months to purchase it himself last year. Now be my guest, & raise both eyebrows.) Anyway, tears and panic ensued. I knew to turn it off and flip it over but watching cider drip from between the keys, I also knew I was going to need help getting this thing dried out. We brought it to this shop, and the told the staff what happened. The customer service was amazing. They were so helpful, didn't preach or lecture, they took it right away, scrubbed it, took it apart, dried it out, put it back together, and had it back to us in under 30 minutes. Coming here was the best decision. I would definitely recommend this place.

They don't do laser eye surgery unfortunately, otherwise it'd be Eyefix…read more But when it comes to getting your cell phone and other electronic devices fixed at least little Mall places can be cheap, but hit or miss - it depends on the place and this one is one of the good ones as it's cheaper than most and more reliable as well. I highly recommend it. My favourite one is in the Eastern Hills Mall, but these guys are good too.

I would never recommend anyone use this place for repairs. The owner damaged my IPhone X by putting…read morea non-authorized battery in. He also destroyed the opening and 30 days after he placed what he told me was a brand new Apple battery in my phone. Battery health showed 0%. I took it to Apple and found out differently. What Apple found when they opened it voided the warranty. He hadn't even removed the blue Saran wrap from the battery. Know before you go.

This is the worst Tmobile store I ever went to, this used to be a very friendly, good customer…read moreservice store, WTH happened? Went out of my way to go here thinking I would get the same service as years ago, I was so wrong. Upon entering I was asked what I needed, I told the worker that I wanted to return a phone I bought yeaterday, at a different location, he immediately said there is a $70 restocking fee, I said no I was told $20 being the phone was under $300, he never even seen the phone I was returning as it was still in my bag and the restocking fee depends on the price of the phone. So he asked me why I was returning it, I explained that not only did it get really warm to the touch after just charging it and scrolling around ( thought maybe damaged) he said that was normal, so I told him I also didn't like the size, very small screen, and thin, like it would break if dropped just once. (moto edge 2024) So he gets VERY loud and says that is the best mid range phone they sell and everything else is junk. (wow) he shows me his iphone and said that his is even smaller and that was one of the biggest they sold (6.6/ not true). I tried several more times to explain the other reasons why i didn't like the phone and that I wasn't using it for gaming or watching videos, so I didn't need all the updated software etc. The other guy working there jumps in and starts saying the same thing, I'm making a bad decision to exchange phones, everything is cheap junk compared to that phone. I got the phone on a upgrade promotion and didn't handle or try the phone out (my mistake) but there is a 14 day buyers remorse, I should not have gone through all that wanting to return it. Then both guys told me if I return the phone I forfeit the $200 off promotion because I already got it with that phone. (not true again) I was speachless and felt ganged up on, I could not get my point across to them, I picked the phone off the counter, put it back in the bag and left. Never have I ever experienced such rude employees. I was literally shaking when I got back in my car. I went to another Tmobile where I returned the phone (NF BLVD) without any problems. The young man (Willie) was polite, friendly and listened. He even went out of his way finding the phone I traded in and returned it back to me if I needed to use it for another promotion. I was seconds away from going with another carrier after being a customer for over 16 years with Tmobile. I also spoke to a supervisor from the main tmobile customer service number and he didn't say anything about the store and how I was treated, you would think he would care and follow up with the store manager.

T-mobile is the worst phone provider ever. Some lady named NOELLE screwed me and my family's phone…read moreplan up and completely lied to us making our phone plan skyrocket and change completely without telling us. She told us after our upgrade that our phone bill would go down and we can upgrade again after a year. She lied. She changed the plan and made our plan skyrocket over 100$. And changed it to leasing instead of owning. We had no idea! If I could give this place no stars I would. Don't go there. If you do make sure you know what they're doing to your plan and don't talk to Noelle/noel.

Darryl was amazing i suggest you ask for him he is pleasant and was able to fix our phone when no…read moreone else could THANK YOU DARRYL

From what I learned this is a corporate run store and they do not care about their customers. I…read morewalked in and was greeted by 8 employees and 3 of them were just walking around. It look 10 mins for them to get us on a list where they said it would take another 20 mins to be met with. The guy who met with us clearly didn't want to be there and was very short with us. We left this store and went to a private owned Verizon store and the service was 100% better. Was immediately greeted and asked if I needed water or to use their bathroom while I wait. The worker there tried to get me the best deal possible while the guy at this store tried getting me to pay full price. Very funny to run a store like this when you can drive 2 mins down the road to a way better Verizon in west Seneca.

Awesome place, helpful worker. This is the cricket on Broadway. Love the cultural mix in the…read moreneighborhood.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Buffalo store today.