The person needs to answer and respond to the texts…read more Electronics are precious so learn to maintain and maintenance them. Advice get softcases for laptops/ computers/ and electronics. Always transfer ur data and files onto Micro SD cards tape it down and save the cards in a case. Don't put ur electronics in direct sun lites use flash lites to see the issues. Use a coffee table to avoid spills spilling liquids.

I called for a quote to replace the battery for a mobile phone. Gave me a reasonable price. I had…read moreto provide a deposit before the battery was ordered. It took two days to arrive and I brought my phone in. It took about 30 mins (included time to charge up the battery). They provide a year warranty. I'm happy with their service and thrilled not to have to buy a new phone.

FRAUD ALERT - BEWARE OF KONNER! This store takes advantage…read moreof monolingual Asian customers. Konner convinced me and my husband to open new phone lines with him at the store. He promised us complimentary AirPods (3rd Gen) as part of the deal. We never asked for this -- it was entirely his offer -- so we trusted him and thought he was being kind. Unfortunately, that trust was misplaced. After we opened the phones, he told us the AirPods were "not available yet" and asked us to come back next week. When we did, he told us again to come back the following week. This continued for two whole months. Finally, he told us to go to another store in Chinatown to pick them up. When we arrived there, the staff said the AirPods were not complimentary at all and tried to charge us for them! We feel completely misled and taken advantage of. Konner's promises were false and deceptive, and this experience was especially disappointing because he clearly took advantage of our trust and limited English. Warning to others: Get everything in writing and do NOT believe any verbal promises from this salesperson. What he says is not what you'll get.

Do not come here! The staff is incompetent. They allow the customers to make the rules which led to…read morea horrible experience. Went in for an upgrade for 2 phones and somehow they mixed up the phones. Not only that they do not know how to activate the phone but it shouldn't take 2 hours to activate/transfer. They forced my mother to come back to return her phone because they refuse to own up to their fuck-up. They also told her to wait 3 months or something before she can upgrade. Now the upgrade is on the wrong phone. Do not come here! Go go Apple or to an actual AT&T store directly--not an "authorized dealer."

2/28/26 I called this branch to make sure my account is closed cause I transferred to another…read morecompany. She said I do not have to do anything. 3/4/26 I was charged anyway. I called today 3/8/26 and complained and did not receive credit . I asked for a manager and she said no manager here. The name she gave me was Lily and told me to call ext 611 which is Xfinity. Then she said I am not working here anymore after today. She was very rude and got mad. Never ever again going to use Cricket.

I would give 0 stars if I could for the service at the Irving location. In the past a young man…read morehas been very helpful. But the young woman who works there is the most unhelpful person I have ever met in a customer service role. She is extremely rude, condescending, and appears to not want to do her job, which is to help customers. I just read others' reviews, and I am not alone in this opinion. I will not go back to this location ever again, and I am considering switching providers and going back to Verizon.

what an incredible experience with Justin and Robert. Thank you! Great atmosphere, great service!read more

I had the pleasure of buying my Verizon Incredible from Norman at City Cellular. I was able to do…read moreeverything over the phone and had the BEST Customer Service! You can't beat his prices....at least not on the Incredible. I will be buying all future cell phones from him.

I received 5* customer service from Andrew. Ultimately I…read morewasn't setup for success by a Verizon rep from a different, so he couldn't resolve my issue. Nevertheless, he was very knowledgeable, personable, & efficient right through closing time; definitely deserves a raise or something. Give this man his flowers, Verizon!! (I exclusively review hotels, resorts, etc, so I hope this reaches someone in leadership/management to recognize the effort)

Before you waste your time here (which believe me, you will waste a lot of it waiting) let me go…read moreahead and let you know that unlike the Verizon website says, (an account manager can pick up an online order with an ID and proof of payment), you will need the account holders PIN number to pick up something you bought online not a password- a PIN number. (It doesn't say this anywhere online it's a fun surprise the associate will tell you at the store). We forgot the pin, so I was unable to pick up a simple online order that I placed and paid for in full online hours beforehand. Even with full access to my Verizon account and my ID etc. Walked in, sat down for 45 minutes, paid twice for parking, left empty handed. It was enough for me to draw the line with Verizon completely. The service has gone completely to the dogs anyways and I barely get service in a lot of areas here in San Francisco. My friends with T Mobile get better coverage, which is super embarrassing for Verizon. I've been a customer here for 15+ years and I have never had such a hard time picking up a phone or getting service. The customer service phone lines are no help either. The associate was nice enough but obviously he couldn't help me without the pin. Be warned.

Five stars for Jimmy!!! He really came through and calmed my nervy irvies and also helped take off…read moremy screen protector. lol. He is also a bike dude they have bikes here btw. Just an all around super nice human being that I definitely recommend to anyone. I appreciate the time he spent with me and he could have charged me to take off the screen protector but he didn't and that was so nice of him. Oh I just remember who Jimmy reminds me of : that skater Tony Hawke! Also the other guy working here named Allen /Eric? told me about a bike coalition group that teaches people how to bike since I don't know how. Looking forward to going soon. In essence:Great store , great people!

Excellent service! This is my new go-to spot for phone repair (I break my phones a lot). The…read morepricing is fair, and the repair time was pretty reasonable.

Very knowledgeable and great customer service..They repair my PS5 HDMI port very quickly would…read morerecommend..

The gentleman who helped me was the best. I was terribly frustrated because my phone went kaflooey…read moreon me. The screen froze, so I couldn't phone, text, email, or do anything else that's important to me. I spent hours trying to unfreeze the phone. He asked what the problem was, and he fixed it in less than a minute. COMPUPOD is now my go to place before I start pulling my hair out. I'll also make it my go to place when it's time to replace my phone. Thank you so much for your fine service. ,

These guys are the best! They have gone over and beyond to help me over the years…read more After quite a negative experience with a major cell phone carrier I found Platinum Wireless and I'm regretful I didn't try them earlier. On one of my lines I'm now paying for a month what I was paying for a year.

Amazing employees great work and really fair thank you guys for the help. Come check them outread more

We recently came in as we had the family plan which also had insurance for our phones when one of…read morethe phones was lost. Felix was our Customer Service represwentative when we arrived at 5:30 PM on a Thursday. After reviewing our contract the phone in question Iphone 14 had 9 more payments left and we decided to get a replacement which is a refurbished 14 rather than pay off the remaining 9 installments and then incur the cost of getting the latest 17 phone. The replacemwent phone took a bit longer to receive but when we got it on Monday, we made an appointment to get it set up as we still had questions regarding if we could turn in the replacement and get the newer model 17 at a reduced cost which was not the case. Unlike previous reviews for this location, 5 stars for both appointments and visits and I suspect that many of the negative reviews are during times when AT&T have a promotion in which this store and other stores get really busy with very long wait times.

We entered the store on May 3rd in the afternoon to inquire about upgrading our phones. The female…read moresales associate immediately informed us that no phones were in stock and appeared unwilling to assist us further. We then asked which other store we could visit to check availability, but she was unable to provide any guidance. When we inquired about going to an Apple Store, she stated that we could not proceed there because a code was required, which she was unable to provide. We ultimately went to the Apple Store, where we had an excellent customer experience. AT&T should strive to employ staff who provide a similar level of service.

So this is an update unfortunately things have gone worse than I could imagine. They already…read morecould've been. I purchased International phone service from these people plus a pass to call anywhere in the world. This is a literal joke cause I was in three countries the service in the first country was basically limited to my friends's Wi-Fi. The second country, the APARTMENT's Wi-Fi and the Street Wi-Fi to send a message with theirs was impossible. Then the lost country there was absolutely no service. None I tried to cancel them. I had to get another phone. Service had to bring a LOCAL in to get the phone service. Paid for that then I had to go back in and pay again to call the United States to talk to T-Mobile. Which all I was hung up on at least six times. Promised everything like promises promises promises is really they should change your name. I had no service for three weeks until I came back to San Francisco. The very next day I went into the office I was livid. They told me that they couldn't help me. I explained to them what would they do if they had a situation they couldn't answer me they told me to call 611. Those people said they would help me which is another promise. Unfulfilled of course so I canceled went to another company and I was wanting a refund. They promised a refund of $75 which I didn't even see as of yet. But now they are harassing me on a daily basis twice a day calling to say they will ruin my credit and can lose my number etc. Before this a few agents promised again a phone call to straighten out the mess . Of course only a promise . Frankly never in my entire lifetime wi ever believe that this would be possible but I am now living through it Unbelievable The Nightmare Phone Company

I visited this store with three objectives: purchase a new phone, activate said phone, and modify…read moremy plan. Walking in, I was 100% committed to making a purchase, and I knew exactly which device I wanted. This didn't stop MULTIPLE associates from aggressively upselling me on different phones, new lines, other devices and accessories, even after repeatedly declining. I HAVE A LINE, I'M NOT GOING TO OPEN A NEW ONE FOR A "FREE" DEVICE UPGRADE. It took an extremely long time for them to "activate" my new device and process the sale. During this time, they notified me that there would be a $35 activation fee and a $70 restocking fee if I return it. When I got home and finished setting up the device, it turns out the eSIM was NOT activated. It took an hour of excruciating calls with their support team to complete the activation i had PAID FOR in-store. My other goal in-store was to ask them to remove the "HotSpot Data Add-On" from my line. They assured me this would be removed at the end of the billing cycle. 2-weeks later, at the end of the billing cycle, all of my data services were removed. Another hour with the support team to restore the base functionality of my plan. To recap, what the in-store agents accomplished was: 1. aggressively "selling" to a customer who walked in the door with specific intent to purchase 2. bungling a SIM card activation 3. bungling a simple service adjustment 4. costing me and their own support team 2 hours of time to do their job I was thrilled to ultimately return the device, for a full refund of the "activation fee." Less the restocking fee, which was of course only $20, not $70 as they warned me several times. If you want a working phone with active cell service, avoid this location. Buy an unlocked phone and activate online. You'll have a far better experience and your device won't be riddled with T-Mobile bloatware.