I called online customer service about an issue with my phone. After doing all they could, they…read moresuggested going to a t-mobile store. Haven't been in a t-mobile store for over 2 yrs cause of customer service. They're either aggressively trying to get you to buy something, rushing you to get to the next customer, or don't want to help you cause you just want to pay your bill. Back then, I wasn't into online payments. Now I am. Anyway, went to Waianae t-mobile, and the young lady who helped me, Zanna, was her name, was very awesome, very patient, and very professional. She made me feel like, "No worries, I got you, Aunty." She wasn't rushing, wasn't bothered, wasn't worried about missing another customer. Felt like she was focused on me. Well, that's how I felt. We solved the problem with my phone. But then I asked her about some products. Then Zanna worked her magic. She explained what she was doing for me. I may have asked her to explain to me what she was doing multiple times. Zanna explained to me multiple times what she was doing. Very patiently. She took her time with me. Because I told her that I wasn't technically inclined. She was very understanding. After all was done. I purchased 4 products, 3 went home with me, and 1 is coming in the mail. Everything I bought, I very much need. Zanna didn't talk me into buying them. I did tell Zanna about my bad experience with customer service. Back in the day. But after today's visit, I was very glad I came in. Customer service went from 40% to 100% good, for me. Thank you, Zanna, for an awesome experience.

I came to the store front location to have them fix a pop up that I could not get rid of everytime…read moreI turn on my phone. So I showed the guy what it was, he does something to it and then hands me my phone. I asked him did you get rid of it and how. He said he went into settings and turned it off. I turned on my phone and here it is again. I told him it didn't go away. He gives me a lame excuse "when a phone is old, it does crazy things, you need a new phone". Oh? I like my phone and I am not ready to spend over $1k on another phone. I also have a business account that supports 4 phone numbers, right now I have 3 so I wanted them to put in the 4th in my laptop. He tells me they cannot put a number in a laptop, it can only go on a cell phone. I told him my laptop has a sim card slot so it can. He denied that it cannot be done. At that point, I knew this guy did not know what he's talking about. He acted like I interfered with his time since he was outside chit chatting with another coworker. Maybe someone else in that store knows about customer service, apparently this guy does not. I actually googled the pop up problem and AI helped me trouble shoot it. No more pop up. I'm going to the mainland next week, I'll have someone install a sim card for my laptop. I've liked T-mobile since I switched, unfortunately they hired someone too lazy.

I went there on 4/3/26 10:45 am to transfer 5 lines and 2 watches fr ATT to Verizon. I was not…read moreinformed at this Victoria store that in addition to the Set Up & Go fee of $40 per line and $29.99 per watch that I would also be charged $40 per line by Verizon. This is a rip off bec when I left Victra I had no phone service and was told by Rainy I had to wait for 24 hrs for the transfer to be complete. It took a while for the other 4 phones to figure out what they had to do to get connected. By email/wifi, we were able to communicate to the 4 others in different island and states. My phone still could not get or send calls. I could text thru my home WiFi connection. I returned to the Victra store on 4/4/26 and didn't 30 min with Amanda. It appeared all was good. By Sunday 4/5/26 1:00 pm, I got disconnected while on the phone and could no longer receive or send a phone call. So of course had to return to the store again today 4/6/26. Roz had to call Verizon and tell them to expedite the processing bec my line was still in "in progress" mode in the port. I hope this works bec I will be traveling tomorrow and need to have service. Somehow the staff are not knowledgeable and straight forward. Before they start any any transaction, they need to inform the customer that they will be charged $40 per line by Verizon and $40 per line for Set Up & Go service by the Victra store rep. I am so frustrated and disappointed. I suggest those who want Verizon service to call Verizon to set up or do whatever is needed to open a new account or do it yourself online.

Buyer beware we were offered new phones with the trade of our old ones. They continue to try to…read morecharge us for the phones every 3 months.They say the problem is fixed and then charge us again. Never Will do business with them again.

I cannot say enough good things about Kirk at the Kapolei AT&T store. From the moment we walked in,…read morehe was incredibly helpful, patient, and above all...honest. He walked us through all of our options, explained everything clearly, and made sure we were getting the best possible deal for our needs. He didn't try to upsell us or push anything unnecessary... just gave straightforward advice and genuinely looked out for our best interest. You can tell he really knows his stuff and cares about his customers. It made what could've been a stressful experience super smooth and easy. If you're heading to this location, ask for Kirk. You won't regret it!

My experience w the AT&T store in Kamakana mall in Kapolei was excellent…read more an agent greeted me w very professional service, I told him want I needed help an he said ok have a sit n than another agent helped me his name is John very nice young man He helped me w what I needed n it was fast n right to the point, very smart n kind

Mahalo Aaron for the support and upgrade. Appreciate the help and being cool with the transfer from…read moreshity t-mobile to Verizon. We appreciate the service and friendly conversation.

We were Verizon customers for over 20 years. Went through many changes, upgrades, and system…read morechanges. As they slowly evolved they appear to have lost sight of what matters most to their customers. Reliability and service to me are paramount. Living on the West Side there are many "Dead" spots I which you have to find a spot where you can get a signal. Yet when we travel abroad we have no problems. Only recently have I found out that in order to get a reliable signal I would have to pay a "Premium " line fee. I didn't know that in peak hours customers like myself would take a back seat to premium customers. Which means my service would downgrade to LTE while my coworker who paid for a premium line would still be on 5G. Lesson learned. Very unfortunate situation. X

Terrible customer service, both male workers today were being very difficult and rude. I wouldn't…read morerecommend shopping at this location at all.

The selection is good. The service is always good when I go. The value is good for when it comes to…read moreprice of items.

A big mahalo to Jason & Misha in the Printing Department. Being my first time to have programs and…read morethank you cards printed, both employees were professional, knowledgeable, and patient with the many questions I had. Needless to say, both jobs were beautifully done and received compliments!

I had to create certificates for my team. I looked no further than OfficeMax. The last time I came…read morehere, the printing to him took such great care of me. It was no different today. They're always packed and busy with lots of guests and they do their best to take care of them one at a time. You have to have patience when you have a project to do here because they have to do these printing as they come and they already have several orders from the day. I usually send my work to their email, but it was too big of a file so the person taking care of me sent a link of my Canva work to their Canva and they were able to print it on their end. Three people helped me and they were all very cordial, respectful and helpful. One helped me decide which paper I should use for the work I did and I was very pleased with the results. I would choose this place for printing every time.

Love the guys there! Now they're my friends. Never in a million years would I have thought of…read moreshopping there if it wasn't for a friend that I was with.

Not his size. I'm…read morereviewing them because I DIDN'T buy anything from Zumiez. I'm reviewing them because of the GREAT service I received from La a'. Now I came in about 15 mins from closing. No, I'm not one of those restaurant patrons that comes in before closing and sits down for a meal. I just really didn't know they were closing but La a' took his time with us. My boy needed slippers and La a' took time getting the various slipper sizes and willing to look them up at other stores for us to visit. He took time to explain that Nike's are more for athletic purposes and Adidas are more for comfort. After listening to him it made sense. This dude didn't rush me out the door and was polite the whole time. I felt bad that I didn't get anything but he smiled and said "next time bruther". With an attitude like this, you know I'm coming back. Overall five stars for the service and they do have an eclectic style similar to Spencer's (I know you read that review). Thanks for the help again La a' Now excuse me, I gotta get something to eat. Ooh look Auntie Anne's closes in a min. I still got plenty of time. ;) M

Mahalo to braddah Kayden & Jason at the Nanakuli location for helping me replace the bulb to my…read moreheadlights! Super fast, super friendly. Great customer service. 10/10

I had a dead battery in the parking lot. I was upset because my grandson and I had a nice evening…read moreand we get back to the truck to a completely dead battery and no one at home answering their phone. I walked over to O'Reilly's and Kayden was happy to assist. He walked over to our truck and helped us start it right away. I asked him how much does it cost to jump someone's batter. He said it doesn't cost anything, it's more of a community service to help people out. Mahalo to O'Reilly in Nanakuli for being there for our community!!