Although we live in Arizona, my husband has been fantasizing about these speakers forever! Luckily,…read morewe had a wedding to attend to in Portland this past August, so he had a chance to actually visit the place where these wonderful speakers are made. He loved trying them out in the test room so much, that after checking it out himself, he brought me and his best friend out another day to test these speakers out as well. Well sure enough, it didn't take long for him to order them. The hefty $3,000-$4,000 price tag did kind of make me choke a bit, but let me tell you, it was like watching a kid on Christmas day once the speakers arrived. It almost seemed like love at first sight. I lost my husband for few days as he set his speakers up in our basement and he was perfecting the set up. The speakers work so well that it feels like an earth quake hit our house even though we live in Arizona and I live upstairs. I hate to admit that the sound is so crisp and clear, that you will get spoiled once you hear the speakers. Like a Volvo S60R or a Nissan GT-R, these Speakers are "sleepers." Not many people know about them, but they are cheaper than Bose speakers and produce an unfreaking-believable sound and "feel" for that matter. I urge you to try this company out to custom make your speakers. They surely know what they're doing, and they will help you make the right decisions every step of the way!

I had to call with an unusual request for an item not listed on the website. Unfortunately I don't…read moreremember who helped me out but they were shockingly nice and friendly and super happy to go above and beyond for me at the drop of a hat, enough so that hours I later I thought to myself, you know, I should go on their Yelp and say something about it. Great experience, cheers.

We needed two TVs and so we did research (Best Buy, Costco, Amazon) and decided to go to Video Only…read moreto check them out since we had never been there, but heard the ads everywhere. The reason we went to the VO store is because TVs have changed so much (and are constantly changing) and we wanted to chat with someone knowledgable about TVs. Granted each seller has their own preferred TV brands that they sell, but it was great to chat with someone about the brands, types, sizes and comparisons. At the Salem Lancaster Video Only store that person is Doug. He was SUPER knowledgable about the TVs and the different types and amenitites on each. He scrolled through the competition prices on line with me and explained in detail how Video Only sell their TVs, pricing and warranties, etc. He was extremely detailed so that everything was clear. Once we decided to go with the TVs at Video Only (two different brands), he gave me extremely valuable tips for setting up our TVs at home and was just an amazingly personable, professional employee. I even called him ON LABOR DAY when I was having trouble setting up one TV and he was there and told me what to do. It worked flawlessly. Doug at Video Only has made me a believer. Ask for him if you go to the store and you won't be disappointed!

Needed a new smart TV, sound bar and tv mount. Hayden was very knowledgeable, helped us to compare…read morefeatures of the diff manufacturers, sizes and models. Such a big decision- Hayden as very helpful, not pushy and just a great friendly guy. Was able to compare prices elsewhere, so I know we got a good deal. You can't go wrong here.

I don't understand how these guys stay in business. Went by…read moretheir shop. Listened to one of them berate a customer. Asked for a quote for our sound system. Was told I would be contacted by a technician. That was a month ago.

I have been coming to Cascade Sound for over ten years with sound and lighting needs for our Church…read morein Salem, Or. They are always knowledgeable and helpful to fill our needs. We have never been disappointed by them.

Our Gaggenau induction cooktop had a failure of one side in 9/19. Cascade diagnosed the problem,…read moreordered the parts and completed a very complex repair (see photo), and it's still working fine over two years later. As of 12/21, however, the phone number is not in service.

They repaired my wife's KitchenAid mixer, but not well. It worked for a while but stopped working…read moreafter a little less than a year. And, when it did work, it leaked grease. Eventually we gave up and bought a new one.

I will never step foot again in this shop in Woodburn. I had been in two days earlier and set up…read moreall the plans to purchase a $425 phone and the phone plan to go with it. I walked in today with my little five pound Chihuahua and the woman didn't even ask me if she could help me. She immediately said the dog is not allowed in the store unless it's licensed. They lost a sale a very big sale. Any sales person should always ask what they can do for a customer before they kick them out!

If Jim doesn't have what I need, he sees to it that I know where else to try. He is a fount of…read moreknowledge and cheerful assistance.

I've been searching online and the boring box stores for some good inexpensive quality speakers for…read moremy personal laptop setup. Fortunately, I decided to venture down a search into the more local small businesses and came upon this cool old school & quirky shop. I think the gentleman's name was Jim. Older dude that could pass as your nerdy techy friend who's probably collected every tech gadget since the original Tron came out. Told him what I was looking for but I gradually got discouraged as all he was showing me were the bigger style bigger sound units that are common for home systems. But, alas! With a little patience we revealed a new treasure: smaller desk top speakers! Minor speaker mesh stains on the front but super decent with a little TLC. He was super friendly and chill, even making an effort to find parts that could potentially be missing from this set (like compatible power cord). It also came with an amp box that I've got sitting below my desk table, which was a nice surprise (I keep it plugged in for the deeper sounds or just unplugged for more "regular(?)" crispy audio). All that for a really awesome deal; I think it was something like $15-30 or something crazy like that. Good shit, dude! Thank you. If you're looking for small speakers, I probably snagged the last set but I definitely recommend this place for any help with acheiving 2 things at once: reusing/upcycling any sort of old working electronics and supporting a damn good local friendly small business.

I disagree with the previous reviews. I have been shopping…read moreat this store for years and the customer service and products have been outstanding. I do wish the store was larger and carried more accessories.

I have many years of customer service, and the two workers who "helped" us were atrocious. I will…read morenow be going to the tmobile in a different city than the one in my town