This place sucks ass. And the service here is terrible. I would not recommend Verizon to anybody…read more And the staff here taking there sweet ass time to cancel five accounts I have with them. I'm switching to at&T and I'm paying half of what I paid at Verizon over 340 a month to 180 with home Internet with AT&T.

As a "loyal" Verizon member for 20+yrs. The service has gone down with company greed. Forefront…read morestore employees are great when you plan to purchase anything sold at the store. However, when it comes to assisting with your billing you have to call 611. My experience with Verizon's home internet has been a mixed bag. I recently tried their $55 promo with a 5-year lock guarantee, which was decent at first. However, as I reached my 3rd year, I started experiencing intermittent WiFi issues. I eventually decided to switch to Race Communications for my high-speed fiber internet and landline, and the transition was surprisingly smooth. Will I still continue service with Verizon? Eh! I switched 3 out of 4 lines over to T-Mobile after losing my $10 Autopay discount when receiving an insulting email that my Auto-Pay discount would be cut in half if I didn't upgrade to any of the Ultimate plans. So far am keeping 1 line with Verizon just in case Verizon has better connectivity when traveling. Furthermore, I'm currently happy with my service with T-Mobile as it's not breaking the bank compared to Verizon and data coverage isnt too bad and no outage lately compared to Verizon, and WiFi is so much more reliable with Race for $70/month for the 1 Gigabit Internet, excluding monthly taxes and fees and $0 Start-up fee which will soon go up to $150 start-up fee once the promo expires. Pros: -In-house service is excellent for purchasing anything at the store. Workers go above and beyond to address your questions/concerns and help you. Cons: -For all other inquiries that don't involve buying anything at the store, you will be directed to calling 611 and waiting for eternity. All jobs are sourced overseas by the look of it. Also, most times, it is difficult to hear when there is so much background noise on Verizon Rep's line countless times when dialing 611. It's so unprofessional, unlike a decade ago. What happened?

Just today I had to call a T- mobile to have an account closed that someone had opened in my name…read more Unfortunately my information, including my social, were leaked during one of the T-Mobile breaches. I've had several identity theft problems since this all happened, and every time I contact T-Mobile about it they just give me the same scripted response. It really feels like the response from T-Mobile has been insufficient at best. This is third party store avoid going to this specific store, Specially with Silvestre.

Coverage map showed full 5G coverage out here on the western slope of the foothills, but 'twasn't…read moreso. The two shiny new phones turned out not to be usable. Returned and had to pay re-stocking fee on each. First store in Y.C. said, "We can't accept returns here. You have to go to the corporate store." Did that and had a hassle there, too, but finally they accepted the returns. It was the last day to return them (14 days), they said, but they counted since PURCHASE, not DELIVERY. I called and explained that I should not be charged for the service on these phones since A. The service wasn't as advertised, and B. We only used them a few times to verify coverage. TIP: Don't cancel your old phones until you verify coverage, if you can swing that. I spoke with a few reps who all held the company line that I was on the hook for the better part of $400 for a couple phones that did not work out. Called the attention of the BBB, the CA Attorney General, their "corporate response" department, and the FCC regarding their inaccurate coverage maps. Guess what? About a week later I got a call back from corporate. The gentleman was quite agreeable. He asked about my experience and I related all to him. He very kindly offered a complete refund on money paid and a cancellation of money "owed," for which I was and expressed to him my sincere appreciation. Their deals on phones and service were really enticing and I was disappointed that it didn't work out. We did subscribe to their internet service as we have line-of-sight to a nearby tower, and that's been great and a big savings in money and hassle compared with Digital Path and Succeed.net. No long phone calls to tech support, just reboot the Gateway device and that usually gets service back up to good speeds. Upload and ping aren't good for gamers, I'd say, but for regular folks wanting to watch the latest episode of South Park, no issues whatsoever. I did ask to be called back if they got a tower near the poor reception area locally, but didn't hear back. I should probably follow up. If the reception was as advertised, I'd certainly consider re-upping with them.

Junk service and garbage employees. The female employes at this location, I am convinced, were…read morefired from the DMV for bad attitudes and crappy service and this place scooped them up. The employes here alone are enough to stay away but the junk internet is another one. Had got the business internet that was supposed to be so great, its crap. High latency, slow speeds, drops remote connection thru team viewer when logging in from another location. No configurable settings in router they send you, hours on the phone with tech support to get run in circles. Save the stress, pay more elsewhere but stay away from t mobile.

Terrible customer service, crooked company. DO NOT GET T MOBILE! You'll never get bars or service,…read moreyou'll always be waiting in line. I kept getting bumped off magenta military no matter how many times I showed them my CAC and did the authentication. I eventually cancelled and two months later they sent me to collections for extra cancellation fees. AVOID AVOID AVOID! They are scammers trying to get a commission, that's all, scum bag salesman.

Went in this am because for some reason Gemini started coming up when I would say "hey google"…read more Don't know why but I couldn't fix it so I had to go in. Tony was the gentleman that helped me. Very nice and helpful. Good job Tony

This branch is where we usually come to get all of my account services handled. They usually take…read morepretty good care of us but this last time, we were served by one of the workers who admitted that he had strep throat. When he realized what he said, he looked up at us and said, "I'm sorry if you get sick." He was sincere but this man should not have been at work. We were helped with what we came to do and it was done quickly, efficiently and with a good worker. My only complaint is that the services being offered by their workers should not be with people who are pushing through an illness that is contagious. This poor guy should not have been at work.

So I had to come into this store to take care of a TOBR. It was a complicated situation but Ken was…read moresoooo nice and helpful. I actually came in yesterday to see what could be done and Ken reassured me that he could take care of what I needed to do but it was too late to do it. He said he would be here today. And he was and right on time!! If I need anything else I truly hope that Ken will be here to help. There is a huge selection of phones and accessories. Some of the deals att has right now are awesome.

I have completely lost trust in this particular AT&T store. My experience has been that making the…read moresale or adding something to your account matters more to them than actually listening to the customer. I went in specifically to have my Apple Watch added to a line I have had for years. I clearly and specifically said I did NOT want my existing plan changed. They changed it anyway. They took me off a plan I had been on for years, put me on a more expensive plan, and increased my bill -- without even telling me they had done it. Had I not gone into that store, I could have continued using the plan I already had. What is especially unacceptable is how they handled it afterward. There was no acknowledgment that they had done anything wrong. No apology. No "I understand why you're upset." Nothing. They can sit there, make a change you explicitly told them not to make, look you directly in the face, and act like there is nothing wrong with what they just did. I was essentially told that the employee was "just following the prompts." That is not an excuse. Following a prompt does not give you permission to override what your customer explicitly told you to do. And now I have to call customer support myself and spend more of my time trying to undo a change that this store made without my consent. This is not an isolated experience. I was previously signed up for insurance I never requested and paid for it for years without even knowing I had it. I've also had an employee fail to give me my SIM card after I specifically asked for it because she was busy trying to sell additional services to the person who came in with me. At this point, my impression of this location is that they are focused on making sales and adding charges, not protecting the customer's interests. They will make the change, add the charge, or push the sale -- and when you point out that something is wrong, you're the one left to spend your time fixing it through customer support. If you go to this location, watch everything they do. Check your plan. Check your bill. Don't assume that because you clearly told them what you wanted, that's what they actually did. My experience has been that you have to protect yourself because this location certainly hasn't given me any reason to believe they will.

Yes, it happened to me. I cracked my iPhone screen…read more.. A few people told me about this place after they saw my sad, sad, little screen. Eventually, after my paycheck was deposited into my account, I decided to go ahead and fix my screen. The guy that helped me was very chipper and nice. Plus, they had my screen fixed in less than an hour! It was a super quick and painless process. I must say it was a bit pricey, but definitely worth getting it done professionally. I would recommend Sell Phones if you crack your screen.

If I could give zero stars I would they buy mostly iPhone iPad and apple watch but when it comes to…read moreSamsung it's a no that's lame all you people care about is apple the gayest of all you have to pay for everything on it the chargers break easily and there too damn expensive Samsung you can do the same as an iPhone or iPad no wonder when I went into this store and all they had is apple products and had to order my products lame

Dog shit repairs, took phone in to have a new battery installed and they broke my camera saying…read morethat it wasn't them. Don't recommend this place in a million years. They are not honest and will break your shit and blame it on you or others. 70$ still charged for something that led to more damage than it had before joke of a business fr

I've a bad habit of breaking my phones and i have been coming to this location for over 4 years now…read moreand they have excellent customer service. Efren was very helpful. I appreciate them being open during COVID is a bonus. i would most def recommend this business to a friend. thanks again guys!

Bought my phone at this location (LG Neon) back in October and didn't have nearly the bad…read moreexperience the previous reviewer had. I suspect that might be a question of the sales staff. The young man that helped me was nice, friendly, and helpful. I'm happy with my phone and glad I went with this AT&T location. My only real complaint (and the reason I didn't give it 5 stars) is it was a little hard trying to find a phone without a data plan. I'm not sure if it's just AT&T or the industry itself but I don't want to pay $100+ for a cellphone bill every month. Luckily the young guy who helped me was nice enough to show me the phones that didn't require one. Other than that, I was perfectly happy with my purchase.

Ugh..where to start. Went in on St. Patty's day to get a new IPhone was helped by the rudest sales…read morerep. EVER! She mentioned more then once that she was in a rush cause she was supposed to be off already. She made it very clear she didn't have the time to answer my questions. We left the store already feeling buyer remorse. Then I happened to stop by a Best Buy in my area and found out that the A T & T Wireless rep. flat out lied to us on many basis. I decided to return my Iphone at the A T & T Wireless store and ran into a pile of problems. At first the manager didn't want to admit that his sales rep. messed up and didn't want to give me a full refund. After arguing back and forth we finally got all our money back and went to Best Buy and got my phone through the rep. there. BUYER BEWARE!!

District manager is lazy , disrespectful,rude.switching service back to xfinity , service is…read morehorrible and probably the worst cell store I've been to.

Hands down the easiest best experience I've had with getting phone service! Andrea is the best. She…read morezeroed in on our. Needs, and helped us make the best choice for our family plan of 4. Did not try to sell us unnecessary stuff and super helpful. Was quick and we walked out with 4 new phones and no headache. Our cell service was cut from 240+ to 110 with better features a month. They also have another store across the street and worked to get our phone cases in the same day. Thank you for the great work and she speaks Spanish! I'm sure many will be transitioning phones soon. Glad we did.